# ServiceDesk

> Mobile field service management for tickets, visits, and customer data. (iPhone/iPad app by N-able Technologies Inc..)

- Source: https://appshunter.io/ios/app/servicedesk/id1050063637 (this page in markdown: same URL + `.md`)
- Developer: [N-able Technologies Inc.](https://appshunter.io/developer/421890009)
- Category: Business, Productivity
- Price: Free
- Rating: 2.00/5 from 3 App Store ratings · 4 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 62 MB
- Released: 2016-03-04
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/servicedesk/id1050063637/reviews.md

## What is ServiceDesk?

MAX Service Desk Mobile
 
MAX Service Desk requires a MAX Remote Management account 
 
Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard, and remotely access and update your customer issues, tasks and your site visit work such as comments, time logging, mileage tracking and costs. 
 
Features in MAX Service Desk Mobile include:-
 
-	Schedule your filed site visits with GPS coordination, mileage and time tracking (Continued use of GPS running in the background can dramatically decrease battery life.).
-	Manage, filter and update your support tickets remotely.
-	Sign off tickets with digital signatures and add photos to ticket comments.
-	View customer information, contacts and related tickets.
-	Get customer insights available through LogicCards.


About MAX Service Desk

MAX Service Desk is a solution from LOGICnow that provides the ability to manage incoming tickets, issues and communication from customers along with the ability to manage your time logging, cost items and contracts with customers - for both time and manage services.

## Key features

- Schedule site visits with GPS
- Track mileage and time
- Manage and update support tickets
- Digital signatures for ticket sign-off
- Add photos to ticket comments
- View customer information and history

## Recent user reviews (4 of 4)

All indexed reviews: https://appshunter.io/ios/app/servicedesk/id1050063637/reviews.md

### 1/5 — 1 year since last update - and this?

*2019-03-06, version 1.2.3*

We waited a whole year for a single update, and when it finally comes, all we get is a minor fix to the site visits? POOR. 

Support it, or end it!!!!!!!!!

### 3/5 — Can we get notifications?

*2017-11-08, version 1.2.2*

I love using this for work but why doesn't this app have notifications? It would be great to be notified when a new ticket arrives.

### 2/5 — Very Limited Functionality

*2016-05-01, version 1.0.3*

I was very excited when this app first came out because I spend a lot of time on my phone. I've only been able to use this app as a way to look up customer information though. I can't make any tickets because the app won't let me pick the correct ticket queue. I've tried emailing support but they don't have a clue what is going on with the app.

### 4/5 — Very Nice App

*2016-03-08, version 1.0.1*

Great, exactly what I was expecting! Works great!

## Frequently asked questions about ServiceDesk

### What is ServiceDesk used for?

ServiceDesk is a mobile application designed to help manage field service visits, support tickets, and customer information. It allows users to log time, mileage, and costs, and update ticket statuses remotely.

### Does ServiceDesk require an account?

Yes, ServiceDesk requires a MAX Remote Management account to function. The mobile application connects to your existing MAX Service Desk account, which can be set up from the Remote Management dashboard.

### What devices does ServiceDesk support?

ServiceDesk is available for iPhone and iPod devices. The app is rated for ages 4 and up.

### How often is ServiceDesk updated?

The latest version of ServiceDesk is 1.2.3, last updated on March 6, 2019. The app was initially released on March 4, 2016.

### What are the key features of ServiceDesk?

Key features include scheduling site visits with GPS, mileage and time tracking, remote ticket management, digital signatures, photo attachments for comments, and viewing customer information.

### Is ServiceDesk free to use?

Yes, ServiceDesk is available for free. It does not have in-app purchases.

### Does ServiceDesk have ads?

No, ServiceDesk does not contain advertisements. It is an ad-free application.

### What is the user rating for ServiceDesk?

ServiceDesk has a rating of 2.0 stars based on 3 user ratings.

## Version history (last 5 releases)

### 1.2.3 — 2019-03-06

-Resolved an issue preventing Site Visits from being displayed on some devices.

### 1.2.2 — 2017-11-07

Fixed an issue affecting location tracking in iOS 11

### 1.2.1 — 2016-07-26

* Added support for viewing multiple attachment types in Responses
* Now supports 2FA authentication
* App can now be used with custom domains

### 1.2.0 — 2016-06-30

* Multilingual support (French, Spanish, German, Dutch, Swedish, Italian, Portuguese)
* Manage customer sites
* Edit and remove ticket tasks
* Reschedule Site Visits
* Starred Site Visits, Tickets and Customers
* Combined Ticket History with Responses
* Configurable distance units
* Custom start up screen
* Get directions to POI around site visits
* Improved design

### 1.0.4 — 2016-05-17

* Fixed issue with time tracking where timer starts with offset from GMT.

## Apps similar to ServiceDesk

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [ERP Connect](https://appshunter.io/ios/app/erp-connect/id6484267900) | — | Free | Business |
| [Sell for SAP Business One](https://appshunter.io/ios/app/sell-for-sap-business-one/id1222996606) | — | Free | Business |
| [Tuhund ERP](https://appshunter.io/ios/app/tuhund-erp/id1569861359) | — | Free | Business |
| [Double browser Pro 2 in 1](https://appshunter.io/ios/app/double-browser-pro-2-in-1/id727866430) | 4.5 (6) | $0.99 | Business |
| [ServiceNow Studio](https://appshunter.io/ios/app/servicenow-studio/id1513413871) | — | Free | Business |
| [SpeedCloud by NxtGen](https://appshunter.io/ios/app/speedcloud-by-nxtgen/id6670741885) | — | Free | Business |

## More apps by N-able Technologies Inc.

- [N-central Mobile](https://appshunter.io/ios/app/n-central-mobile/id421890006)
- [N-central MDM Agent](https://appshunter.io/ios/app/n-central-mdm-agent/id564199014)
- [MSP Manager](https://appshunter.io/ios/app/msp-manager/id1032842341)
- [Take Control Console](https://appshunter.io/ios/app/take-control-console/id1061056883)
- [Take Control Applet](https://appshunter.io/ios/app/take-control-applet/id1066347643)

All apps by N-able Technologies Inc.: https://appshunter.io/developer/421890009

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*