# ServiceDesk360 — Seamless Customer Support

> Seamless Customer Support (iPhone/iPad app by OneBill Software, Inc..)

- Source: https://appshunter.io/ios/app/servicedesk360/id6474423301 (this page in markdown: same URL + `.md`)
- Developer: [OneBill Software, Inc.](https://appshunter.io/developer/1721510048)
- Category: Business
- Price: Free
- Age rating: 17+
- Requires: iOS 13.4 · 35 MB
- Languages: English
- Released: 2024-02-27
- Data updated: 2026-06-05
- User reviews in markdown: https://appshunter.io/ios/app/servicedesk360/id6474423301/reviews.md

## What is ServiceDesk360?

Welcome to ServiceDesk360, your all-in-one mobile app to revolutionize customer support and streamline your helpdesk operations! Elevate your service delivery with a powerful and intuitive platform designed to enhance communication, resolve issues efficiently, and keep your customers satisfied.

Key Features:

Ticketing Made Easy:
Create, manage, and prioritize support tickets effortlessly. Our intuitive ticketing system ensures that no customer request goes unnoticed.

Multi-Channel Support:
Reach your customers wherever they are. ServiceDesk360 integrates seamlessly with email, and web portals providing a unified interface for streamlined communication.

Automation and Workflows:
Save time and boost productivity with customizable automation rules and workflows. Let ServiceDesk Pro handle routine tasks, allowing your team to focus on more complex customer issues.

Analytics and Reporting:
Gain valuable insights into your support performance. Track key metrics, analyze trends, and make data-driven decisions to continuously improve your service quality.

Customization Options:
Tailor ServiceDesk360 to fit your unique needs. Customize ticket forms, workflows, and branding to create a personalized support environment.

Whether you're a small business or an enterprise, ServiceDesk360 scales to meet your requirements. Elevate your customer support game and leave a lasting impression on your clients with ServiceDesk360 - Your Ultimate Service Desk Solution!


## Version history (last 5 releases)

### 1.4 — 2025-05-26

What's New in This Version

    Mobile App – Increased the attachment size validation

    Ticket Status – Ticket status label changes.

    Edit Comment – Performance improved.

    Edit Ticket – Performance improved.

### 1.3 — 2025-04-12

We've made significant improvements to enhance your ServiceDesk360 experience:

    1. Notify Subscribers when merging tickets in the Service Desk.

    2. Dashboard Update: Display assignee in all tickets; removed from 'My Tickets' section.

    3. Improved Ticket Listing Performance in CSR view when managing large ticket volumes.

    4. Add-on Restriction: Create/Associate Add-on hidden for Suspense tickets in All Ticket Listing.

    5. Assignee Name Display during ticket creation.

    6. Incident Type & Subtype added to Advanced Filters in Service Desk.

    7. New "Source" Field in ticket creation to indicate communication source.

    8. Base64 Image Fix: Images in ticket history are now displayed correctly.

    9. Advanced Filter Enhancement: Added "Not Equal To (Multi-Select)" option.

   10. Separate SLA Schedulers for hourly ticket updates.

   11. Suspense Ticket Dashboard: Added SLA chart support across all dashboard types for Suspense tickets.

### 1.2 — 2025-03-27

We've made significant improvements to enhance your ServiceDesk360 experience:

Enhanced Comment Layout – Improved readability and usability for a better experience.

Enhanced Ticket Merging – Now merge multiple tickets seamlessly with improved functionality.

Performance Improvements – Optimized app performance, especially in agent activity, ticket listing, description, and comments sections for a smoother experience.

### 1.1 — 2025-02-27

We've made significant improvements to enhance your ServiceDesk360 experience:

1. Revamped Action Type UI for a more intuitive and seamless interface.
2. Quick Response Templates to help you reply to tickets faster.
3. Enhanced Ticket Creation Flow with CC and contact association for better collaboration.
4. Advanced Filter Search to easily find and manage tickets.
5. Minimized Ticket Conversations for improved readability and navigation.
6. SLA Enhancements to track response times more effectively.

### 1.0.0 — 2024-02-27

No release notes.

## Apps similar to ServiceDesk360

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [HappyFox Chat 2.0](https://appshunter.io/ios/app/happyfox-chat-20/id1488919909) | 4.0 (4) | Free | Business |
| [Greetly · Digital Mailroom](https://appshunter.io/ios/app/greetly-digital-mailroom/id1330288641) | 4.9 (59) | Free | Business |
| [Chat CxC](https://appshunter.io/ios/app/chat-cxc/id6504215036) | 3.7 (12) | Free | Business |
| [for Meetings: Minutes & Agenda](https://appshunter.io/ios/app/for-meetings-minutes-and-agenda/id969369377) | 4.5 (25) | Free | Business |
| [Work Order eXchange - VercX](https://appshunter.io/ios/app/work-order-exchange-vercx/id1099074330) | 4.0 (1) | Free | Business |
| [Healthcare Leaders](https://appshunter.io/ios/app/healthcare-leaders/id6443420978) | 5.0 (1) | Free | Business |

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*