# ServiceM8 - Field Service App — user reviews > 279 indexed App Store user reviews of ServiceM8 by Eroldawn Pty Ltd, rated 4.60/5 from 809 ratings. - Source: https://appshunter.io/ios/app/servicem8-field-service-app/id378062736/reviews - App overview in markdown: https://appshunter.io/ios/app/servicem8-field-service-app/id378062736.md - Rating breakdown: 5★ 663 · 4★ 60 · 3★ 28 · 2★ 8 · 1★ 50 ## What do users think of ServiceM8? Overall sentiment: positive **Pros** - 💻 Powerful and feature-rich - 🚀 Streamlines business operations - 👍 Intuitive and user-friendly - 💰 Affordable pricing - 🔥 Constantly improving with new features - 🤖 Helpful AI assistant - 🌟 Excellent customer service **Cons** - 🐛 Occasional bugs and crashes - 🤖 AI assistant could be improved - 🔍 Search functionality could be better - 📁 Limited file management options - 🗓️ Calendar view could be more user-friendly - 🔌 Integration issues with other software **Commonly reported bugs** - Syncing issues between mobile app and desktop - Crashes when trying to open PDF files - Calendar view reverting to old dates - Inability to assign tasks to specific employees - Payment processing problems **Most requested features** - Ability to track equipment repairs - Customizable invoice templates - Improved routing and scheduling tools - Automated monthly statements for clients - Better integration with Android devices - More flexible job costing and margin tracking ## Newest reviews (13 of 279) ### 3/5 — Unfortunately buggy and tech support is vague *2026-08-14, version 14.0.3* Have been using this app for 8 years and it’s been great up until recently which I’ve had issues with the searching function, text to clients to auto fill a job never inputting back into the app, chasing clients to go missing and inadvertently loosing clients to other plumbers as they feel I’m fobbing them off. In the end love to see problems being actioned with some sort of communication rather than echo’s ### 3/5 — Inconsistent Processes and functionality *2026-08-10, version 14.0.3* This app offers so much more than many of your major players in the FSM market. HOWEVER, many of the things it does, it does well, but it is inconsistent as to what you can do in the app vs the desktop browser version. To say this is targeted for Apple users is a falsehood to a large extent. I do use Apple by coincidence, but if you want access to the full capabilities, that’s only possible through the browser. Also, the app and browser based versions are NOT Mobile optimized. The app is mostly, but not entirely and the browser version, well let’s just say, welcome to the beginning of the internet meets mobile device…sure it loads, but I’ll be shocked if you can do much on it. Nothing sizes properly when you zoom or scale for the device. I really can’t believe how, in this day and age, that a mobile site can be SO BAD. ### 3/5 — Automatic invoice reminders *2026-07-20, version 14.0.3* The order of my reminders reversed without me knowing. Final reminder went to first reminder. Not good ### 3/5 — Work *2026-07-08, version 14.0.3* The camera function needs to zoom out option ### 3/5 — Co director *2026-06-12, version 14.0.2* A recommendation would be to either increase the edit-able time of the notes section or leave it edit-able permanently. With it only having an edit-able time of 10-15 mins from point of saving it is frustrating, if this could be changed would improve the functionality of the app. ### 5/5 — Amazing *2026-05-17, version 14.0.2* This app is absolutely perfect for my line of work, training courses are easy to learn from the app itself is pretty user-friendly and there is a boatload of add-ons that makes this app truly amazing. ### 2/5 — Lacking *2026-04-15, version 14.0.2* The iPad application is severely lacking. There is no dispatch board, which is the UI that is used 99 percent of the time. There is no full page calendar. Why even bother making the app? ### 5/5 — Top top app! *2026-04-14, version 14.0.2* I run a small handyman company and I don't know how I ever managed without this app. All notes, photos, pricing, anything to do with a job tied into one place for each customer. I really would be lost without it 👍 ### 4/5 — Suggestions *2026-04-11, version 14.0.2* Good app. Just a few suggestions. 1 - it would be helpful if addresses and phone numbers were clickable when opening up the descriptions. 2 - it would also be great if notes could be edited and deleted on mobile app all the time. ### 4/5 — Improvements *2026-04-07, version 14.0.2* Need to be able to fully delete jobs Also be able to send an invoice when job is at quote stage ### 4/5 — Good functionality, some areas could improve *2026-04-05, version 14.0.2* I enjoy how app based the sm8 suite is, but sometimes it’s annoying. 1. No drafts or saved forms. When you are moving around equipment sometimes the phone switches apps or you get a call. In my experience I lose all progress on my form. I’d rather the option for it to be mailed to me or saved as draft. 2. Working in refrigeration when I do forms there are negative numbers and for the current iOS it won’t allow me to select a negative number. Currently I copy a dash prior to starting the form for it to work. ### 3/5 — Great App if on iOS *2026-03-16, version 14.0.2* App works really well if you’re on iOS. However, my Team that are using Android have limited functions compared to their iOS colleagues, plus photo quality and usability seems to be WAY down. Without a fix quickly I’ll have to cancel my subscription ### 5/5 — Love it! *2026-02-25, version 14.0.2* Flipping love it! Still learning, but so far so good! ## Most critical reviews (10 lowest-rated) ### 1/5 — Hopelessly inadequate *2026-08-03, version 14.0.3* If you want to spend hours training before using or spend hours on chat bot instead of talking to someone directly, then this is the app for you! Buyer beware… ### 1/5 — Poor customer service *2026-07-23, version 14.0.3* Really poor functionality where a customer replies to a message but you don’t receive unless they do it in a particular way. Reported it with no resolution. Has cost me time and money. ### 1/5 — Lots of bugs *2026-07-07, version 14.0.2* I often find the search bar coming and going and have had issues of jobs disappearing off of the scheduled jobs resulting in loss of regular income. This has cost me thousands over the years well into the 10s of thousands. I find this extremely frustrating and there are more cons than pros. Will be finally looking for a new job management provider. ### 1/5 — Poor tech support and slow bug fixes. *2026-07-02, version 14.0.2* * 1 star due to poor communication and assistance when reporting product faults. Currently paying $170 a month for servicem8 phone, which is intermittent quality, and also the search feature within the app keeps disappearing, and I have to force quit and reload 5-10x daily. Been like this for a couple months, it is a significant stress point during my day. They have no solution or tech-support you can actually speak to only AI when typing. ### 1/5 — Mthatha Fuel and Tank Services *2026-06-22, version 14.0.2* Not able to edit Start dates if a Job took more days ### 1/5 — AWFUL APP *2026-04-23, version 14.0.2* New release of app last year has brought in MULTIPLE issues and the system is now very poor, (I’ve used this for 6+ years so know what I’m talking about) It’s like they don’t actually use the app themselves and are oblivious to the issues so updates since have been unable to repair the system. ### 1/5 — Poor app compared to the computer version *2026-04-17, version 14.0.2* Very frustrating using the app after working it from a computer screen the app needs a lot more work doing to it ### 1/5 — Stupid *2026-02-15, version 14.0.2* This has to be the most annoying, confusing and difficult service to use. For the price it’s not worth the stress. Go to connect teams. This is a complete ripoff ### 1/5 — Used to be better *2026-02-01, version 14.0.2* Used to be able to navigate to job and notify client through car play, now since update, you cannot. ### 1/5 — Boooooo work *2025-12-22, version 14.0.2* I have to use it t work. Boooooo work ## Most praised reviews (10 highest-rated) ### 5/5 — I’ve tested other software the expensive ones and this one work as good as the betters. *2026-08-29, version 14.0.3* I been using the app for a while and is filling my expectations may I ask just one thing? Can we get job# editable? ### 5/5 — Awesome App *2026-08-26, version 14.0.3* Awesome app run with 6 technicians everything we have been looking for. Recommend to any business. ### 5/5 — Great *2026-08-14, version 14.0.3* It is so helpful for my work requirements ### 5/5 — LG *2026-08-13, version 14.0.3* Would be good to have .5 wide angle for taking photos ### 5/5 — Good App *2026-07-29, version 14.0.2* The best handyman app around ### 5/5 — Fantastic! *2026-07-09, version 14.0.3* Makes life so much easier ### 5/5 — Best CRM for blue collar trades *2026-07-01, version 14.0.2* I've used other ones. But this is the best. It does everything it is lean and mean and it has all of the bugs worked out of it. I love this platform. Way to go service mate people.!! ### 5/5 — Service M8 is a game changer *2026-06-29, version 14.0.2* You can like it for the simplicity or you can like it for the many features. Truth is sometimes I honestly wish I could marry an application, because this would be one worth considering popping the question to. ### 5/5 — UNREAL APP *2026-05-30, version 14.0.2* I love this app. My team love this app. My customers love this app. My business owner friends love this app. I always share this with others because it works so well for us! ### 5/5 — Great app *2026-05-20, version 14.0.2* Has everything I need to run my business --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*