# ServiceM8 Phone — user reviews > 28 indexed App Store user reviews of ServiceM8 Phone by Eroldawn Pty Ltd, rated 4.40/5 from 17 ratings. - Source: https://appshunter.io/ios/app/servicem8-phone/id1525034898/reviews - App overview in markdown: https://appshunter.io/ios/app/servicem8-phone/id1525034898.md - Rating breakdown: 5★ 12 · 4★ 3 · 3★ 0 · 2★ 1 · 1★ 1 ## Newest reviews (8 of 28) ### 2/5 — iPhone *2025-12-04* Constant problems with this app on an iPhone. **Developer response:** Hey sorry to hear it mate. If you haven't already, please send us some details at support@servicem8.com and we'll help you out. ### 2/5 — Great when it works *2023-10-19* App is buggy. Calls are poor quality even when connected to wifi. ### 2/5 — Could be alot better *2023-03-30* We have been using ServiceM8 and the SM8 phone for quite some time . The integration of the phone into the job card is great , voicemail system works well and allows one phone number for all. However as has been reported by others when on a 4G connection with a good signal it’s not always a good experience . Calls don’t get through or customers can’t hear you . I have to connect to customers Wi-Fi when onsite to ensure that the phone will work. When you make a call if the number calling is engaged the call just fails with no indication as to why . ### 2/5 — Very Unstable *2021-10-11* This app could have so much potential but is very buggy, I’ve been using it now since it first came out and calls constantly drop out and I’m having to recall customers multiple times, features seem to play up on it quite regularly. Service m8 is amazing, however the phone app needs much more work done to it. ### 1/5 — Don’t waste your time *2021-08-12* Don’t waste your time with this; it’s a great concept it’s not even executed to the point it functions. Customer support is useless. I’ve written poor reviews here before and I get a reply quicker on here then with customer support. **Developer response:** Hey JakeVolt,  sorry to hear you haven’t had the best experience with ServiceM8 Phone. Being a new service there are a few minor issues we’re still working through, which will be ironed out as we keep updating and improving the app over time. We appreciate your feedback to help make it better.  Please also let our team know how you feel at support@servicem8.com and we’ll see what we can do for you. ### 1/5 — Useless *2021-05-12* What a wonderful concept, but it was clearly slapped together and released. It does not work how it should. Calls are dropped, contacts from ServiceM8 won’t display. If one person ignores the call it stops ringing on all other phones, customer support is non existent; they are always “coordinating this back to the team”. Completely waste; find different software ### 1/5 — Great Idea But Completely Unusable *2021-02-13, version 1.0.2* Our company had high hopes for this app, we have been using ServiceM8 for 4 years and love it. ServiceM8 phone is no where near a finished product. Voicemails and call recordings on the app glitch and play only 10% of the time. Voicemails are extremely important to every business and this needs to be fixed ASAP. Also if your trying to make calls with a BT head set this app has connectivity problems constantly. Hope they fix it soon. 🤷🏼‍♂️🤦🏼‍♂️ ### 1/5 — Not so great *2020-11-23* You’d think the creators of this app would test it fully before releasing it...?? The idea of this app is great and would love for it to work, because the ServiceM8 app is awesome, whereas ServiceM8 Phone is not. Their support is great, apart from when you respond via email it doesn’t update their end, so they have no idea you’ve responded...?? Twice this has happened.. All I get when being called is silence and the word “Connecting”. I try calling my business phone from another phone and I get the same experience. I do however hear my welcome message and shortly after the ringing starts, so for me, everything is set up regarding the call forwarding, of which by the way, my provider EE supports. Sort it out ServiceM8, this is poor! ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t enter information to create account *2025-05-29* There is no way to create an account. There’s no way to type the information in the space is provided.!!! **Developer response:** Hi Waluard, We're sorry to hear of the trouble you're having with account creation. Please note there are two mobile apps on the iOS App Store - the core 'ServiceM8' job management app, and the optional 'ServiceM8 Phone' app. ServiceM8 Phone is a companion app that requires an existing ServiceM8 account to function. You can create your account via our core ServiceM8 app, then use ServiceM8 Phone for integrated business calling. The ServiceM8 Team ### 1/5 — Avoid *2025-04-05* Laggy connection, poor quality calls **Developer response:** Hi there, Call quality is something we constantly monitor and optimize. While call connections can be affected by various network conditions, we'd like to help improve your experience. Please email support@servicem8.com with details about whether you're using our iOS app or Online Dashboard, and we'll work with you to optimize your ServiceM8 Phone setup. The ServiceM8 Team ### 1/5 — Broken *2025-01-22* Tried this app over the years. Allways the same outcome. Crashes/doesn’t work at all. Spoke to an agent today who told me that the app crashing immediately on opening was “literally, the first time this has ever happened”. Not only did I know this to be false, from experience, but it appears the first review for this from 3 years ago says the same thing. Such a shame as the Servicem8 app is great and the idea here would be really useful. Not sure what the difficulty is in this day and age. ### 1/5 — Great concept, poor delivery. *2024-01-21* I’ve tried to hold of writing this review but after constantly reporting bugs and issues to service m8 support, I feel like I’m talking to a brick wall. I appreciate issues with software isn’t rare, but when I am constantly having to report them and none of them are getting fixed and support are constantly asking for evidence of the issues I am experiencing and then still nothing gets fixed. Servicem8 phone has got even worse since the latest update. Such a shame because when it works it’s brilliant but unfortunately the technical team don’t know they are having issues outside of there own team and because it works for them it must be working for everyone else. You need to start listening to your customers. ### 1/5 — Great idea, poor execution. *2024-01-17* Our company has been using ServiceM8 for years the seem to have all the cutting edge features, but they rarely function correctly. The phone app has extremely frustrating Bluetooth & playback issues. So many other app companies figured these things out. We find it odd that they can’t get the basics correct. ### 1/5 — Last update really messed thing up!! *2024-01-10* SM8 phone had issues before but the last update has REALLY messed it up! Phone doesn’t even ring now, no matter what call mode you have it on but still manages to give you the notification after the call? Wasn’t great before but now completely useless!! ### 1/5 — ServiceM8 phones *2022-09-09* We have this system tried this last 3 weeks for our business, we have hard nothing but trouble! Poor call quality, not being able to use our own number for out going calls, computer ringing even when turned off, app on phone changes accepting calls to not accepting calls by itself. They try to help on chat but really have been unable to resolve any issues so far, the whole setup has cost me about $2500 with new phones and mobile plans changed as they won’t work with Telstra? Do you self a favour don’t even bother trying. ### 1/5 — This will be a great companion to there app- well, it never worked out *2022-05-31* The ServiceM8 team has worked diligently to get this working and so far seems to be a great addition to there app and keeps all calls organized and like the ability to send a text with form for customer to fill out vs us trying to write info down. Look forward to using and will update review again after some time using both apps together Was very optimistic when we got the phone app working, but after trying for one year we had to give it up due to all the flaws and lost business. ### 1/5 — Poor connection *2022-04-25* We are actively using ServiceM8 Phone as our main business line, and it’s only reliable over a good WiFi connection. If you want to use it over 4G or even 5G you can pretty much forget it, it constantly disconnects and people can’t hear you, it generates delays between you and the caller. Doesn’t matter how many bars of signal you have. Needs major improvement soon otherwise we’re going to cancel our subscription and go elsewhere. **Developer response:** Hey sorry to hear it Lux London! You really shouldn’t have that kind of experience with such good mobile connectivity — it sounds like something we’d like to look into on our end for you. If you haven’t already, please get in touch with our team about it at support@servicem8.com ### 1/5 — Opens and crashes *2021-09-25* Downloaded app on new iPhone so everything up to date and loads and crashes straight away, this is broke??? **Developer response:** Hey sorry to hear it Hynam — if you haven't already, please send us your details at support@servicem8.com so we can look into this for you. ## Most praised reviews (10 highest-rated) ### 5/5 — The best. *2025-12-16* Amazing service. Thanks. **Developer response:** Hi there, Thanks for the 5-star review of ServiceM8 Phone — we’re glad you’re enjoying the amazing service. And thanks for choosing ServiceM8, our job management app for service businesses. The ServiceM8 Team ### 5/5 — Pipe Guys *2024-05-16* Excellent no complaints, really helps the system run a lot better and smoother **Developer response:** Hi Pipe Guys, thanks for the fantastic review! It's great to hear that ServiceM8 Phone is helping your business operations run more smoothly, it's definitely the kind of thing we're going for! The ServiceM8 Team ### 5/5 — Brilliant *2021-10-02* This has changed the way I do business and saves me hours each month. As a solo operator that is huge! Simple to set up and use with only the occasional drop out or bad connection (no more than I get with normal mobile service) and the ability to automate or streamline much of the booking process. Calls are recorded so you always have a record of what was said and can come back to info you may need to check. That is invaluable when doing admin on the road and during jobs. One feature that would be handy is the ability to add a call to an existing job instead of sending it to inbox. I often make calls to contacts not entered on the job card that I would like stored on the job anyway. Awesome app that I recommend to anyone running a business in an area with normal mobile reception coverage. Keep up the great work! ### 5/5 — Excellent *2020-12-15* This takes m8 to the next level, really excellent. Just needs security and access permissions implemented ASAP for different staff levels. Well worth the wait. If your not using m8 yet or are on the fence not sure, my advice is do it. ### 4/5 — Phone call quality *2025-03-23, version 4.0.1* The system is great and it’s merges great with the ServiceM8 job management system however I do find some cool connections are very poor, sounds like you’re talking to them down the hallway and not very loud ### 4/5 — Huge Upgrades with SM8 v12 *2023-11-15* Previous poor quality calls have been significantly upgraded and we no longer have issues. The ability for calls to be recorded and transcribed very accurately plus a summary of the call sent straight into relevant job cards has been a game changer for us … so glad we stuck with it for these much anticipated improvements ### 4/5 — We like it *2022-09-26* Despite the negative reviews, we gave it a shot and like the phone app. Maybe there’s been some changes since the negative reviews were given. My only gripe is transferring calls doesn’t always seem to work. ### 3/5 — Ryan *2025-10-07* I have been using this phone app for nearly a year now but I’ve had to stop the customer care is terrible and issues un resolved customers would call when I answered they couldn’t hear me so I would have to call back at a cost to me there is no customer support number other than chat I was un able to resolve this after trying for months so closed the add on and reverted back there’s no point paying any extra for this I wish it would have just worked. ### 3/5 — Sm8 phone *2024-05-23* Love but wish was easy to see if another staff member picked up an incoming call rather than saying missed. **Developer response:** Thank you for your feedback, schroedsbloke! We appreciate your suggestion about improving the visibility of call pickups by other staff members. Currently, you can see in your recent calls list if a call was answered and by whom, which might help in tracking call activities. We are always looking to enhance our features and your input is valuable in this process. ### 3/5 — Limited functionality *2021-04-26* Once you sign up for SM8 phone, tapping the client phone number always opens this app. If your service is only 3G, this doesn’t work very well. Would be much more usable if we could choose whether to call a client from SM8 Phone or using the normal phone app. We live in a country town and more than half the time we don’t have solid data coverage. Would also be nice if it allowed admin app users to change settings, such as switching between on-call and message bank, etc. **Developer response:** Hey thanks for the review and constructive feedback cpianto. Being a VoIP phone system, ServiceM8 Phone does require solid internet connectivity and speed, so if you don’t get 4G coverage (or at least consistently high 3G coverage), then you won’t have the kind of bandwidth needed to use ServiceM8 Phone the way it’s designed. The good thing is that telco coverage and data speeds will keep improving in future. Regarding managing on-call vs. voicemail settings in the app, it depends on what you’re wanting to do. If there are times when you don’t want to be disturbed during the day, you can turn off your availability to receive external calls in the ServiceM8 Phone app (in More > Status, and there are options to stop accepting calls for a certain amount of time). If you’re the only staff member in the Business Hours Call Group, external callers will then be sent to voicemail. If you just want to change the staff member on call after hours, you can set who is On Call at any given time via the main ServiceM8 app (in More > Staff, tap the relevant team member, then ‘Set on call’). If you’re referring to the ability to set whether phone calls after hours go to the Staff Member On Call, or Send to Voicemail, then yes, this can only be toggled in your ServiceM8 Phone settings online — it’s not in the app because it typically doesn’t change often, but we appreciate this might not be the case for your business. Cheers, Michael ServiceM8 Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*