# ServiceMatters

> Mobile access to technical reference materials for Whirlpool Corporation brands. (iPhone/iPad app by Whirlpool Corporation.)

- Source: https://appshunter.io/ios/app/servicematters/id1383262516 (this page in markdown: same URL + `.md`)
- Developer: [Whirlpool Corporation](https://appshunter.io/developer/448918053)
- Category: Business
- Price: Free
- Rating: 2.60/5 from 27 App Store ratings · 10 written reviews indexed
- Age rating: 17+
- Requires: iOS 13.0 · 341 MB
- Languages: French (France)
- Released: 2018-05-29
- Data updated: 2026-08-13
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/servicematters/id1383262516/reviews.md

## What is ServiceMatters?

ServiceMatters has gone mobile! Access over 100,000 technical reference materials encompassing Whirlpool Corporation’s portfolio of brands. Download instruction guides, job aids, service manuals and more, straight to your phone.

## Key features

- 100,000+ technical reference materials
- Whirlpool Corporation brand portfolio
- Download instruction guides
- Access job aids
- Service manuals available
- Mobile access

## Recent user reviews (10 of 10)

All indexed reviews: https://appshunter.io/ios/app/servicematters/id1383262516/reviews.md

### 5/5 — Great app !

*2025-03-06*

It’s like my tool bag won’t leave home with out it = )

### 1/5 — Logging in is still a pain

*2024-05-30*

They updated the app and now it won’t keep you logged in and on top of that they’ve made it hard to get logged in because autofill doesn’t work and the paste function doesn’t work in the password fields either so you can’t paste from a password manager or anything. Very irritating.

### 1/5 — Can’t Login yet I can login through safari

*2024-04-22*

This app is absolute trash. You can’t paste your password. You can’t use your password from your vault. I actually wrote down my password thinking I wasn’t doing it right but I was. You can’t use the “forgot my password” function. 

Tried to take a class in safari but you can’t answer questions because there is no way to fill the answers out. i tried several browsers and even tried to change the settings every which way I could. I know tech and I knew this would be a bad setup when the password rules were contrary to what experts in the security space recommend. 

This has to be the worst example of what a multi-billion dollar industry can do with tech.

### 1/5 — Hard to login now

*2024-04-05*

They updated the app and now it won’t keep you logged in and on top of that they’ve made it hard to get logged in because the paste function doesn’t work in the password fields so you can’t paste from a password manager or anything. Very irritating.

### 1/5 — Service matters app

*2023-07-17*

App has not been working properly since last update unable to use

### 1/5 — Cannot use app

*2022-09-22*

Have not been able to properly use the app since the last update. Constantly freezes. I have deterred the app multiple times on multiples devices. 

Not able to perform simple duties due to this issue. Please fix this.

### 1/5 — iOS 16

*2022-09-18*

App needs to be updated . Force closing after updating to ios 16 . I work with a W service company so this is very frustrating.

### 1/5 — Unable to log in

*2020-02-17*

after update unable to log in at all

### 1/5 — One star until fixed

*2018-08-14*

I haven’t been able to open the App in weeks, this is a major inconvenience for me and my business.  If the app opens I’m sure it will be great again but until then, one star....
#makeservicemattersappgreatagain
#&Ftrump

**Developer response:** Hi

Sorry to hear you are experiencing this, we would suggest updating the app to the most current version 1.24 released 8/15/2018.  

If you are still having problems please send us an email at nar_servicematters@whirlpool.com.

We would be happy to assist further assist you to get connected!

### 1/5 — Major bug

*2018-07-25*

After the last update, the app will not even open up.

**Developer response:** Hi

Thank you for taking the time to make us aware of your concern.  We would suggest updating the app to the most current version 1.24 released 8/15/2018.  

Please re-download and install from the app store.  If you are still having problems please send us an email at nar_servicematters@whirlpool.com.

We would be happy to assist further assist you to get connected!

## Frequently asked questions about ServiceMatters

### What brands are covered by ServiceMatters?

ServiceMatters covers Whirlpool Corporation's portfolio of brands, providing access to technical reference materials for their various appliances.

### What types of documents can I download with ServiceMatters?

You can download instruction guides, job aids, and service manuals directly to your phone or tablet through ServiceMatters.

### Is ServiceMatters available on Android devices?

ServiceMatters is currently available for iPhone, iPad, and iPod devices, as indicated by its supported devices list.

### How often is ServiceMatters updated?

The app was last updated on March 17, 2026, with version 2.7.28. Specific update frequency is not detailed, but this indicates recent activity.

### What is the user rating for ServiceMatters?

ServiceMatters has a user rating of 2.5 stars based on 26 ratings, suggesting mixed user satisfaction.

### What is the age rating for ServiceMatters?

ServiceMatters has an age rating of 17+, which is typical for business or technical reference applications.

### Does ServiceMatters have ads?

No, ServiceMatters does not contain advertisements, as indicated by the 'hasAds' flag being false.

### Is ServiceMatters free to use?

Yes, ServiceMatters is available for free download and use, with no in-app purchases required.

## Version history (last 5 releases)

### 2.7.29 — 2026-06-05

Added Load and Sensor Feedback Monitoring functionality for enhanced appliance diagnostics and monitoring.
Improved app connectivity performance and stability.
General bug fixes and defect resolution.
Performance and stability improvements for a smoother user experience.

### 2.7.28 — 2026-03-17

General improvements and bug fixes

### 2.7.26 — 2025-09-15

The Service Matters App now features a new service tool that supports diagntostics of compatible connected and non-connected products.

### 2.7.25 — 2025-05-08

General improvements and bug fixes

### 2.7.24 — 2025-04-21

General improvements and bug fixes and Service Module 2.0 Integration

## Apps similar to ServiceMatters

| App | Rating | Price | Category |
| --- | --- | --- | --- |
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| [Service Works Pro](https://appshunter.io/ios/app/service-works-pro/id1494462796) | 4.2 (228) | Free | Business |
| [Encompass Parts](https://appshunter.io/ios/app/encompass-parts/id536613899) | 3.0 (6) | Free | Business |
| [SD-Mobile](https://appshunter.io/ios/app/sd-mobile/id1478924293) | 2.5 (11) | Free | Business |
| [Mobile Specifications App](https://appshunter.io/ios/app/mobile-specifications-app/id983988993) | 3.3 (7) | Free | Business |
| [EZ Stock](https://appshunter.io/ios/app/ez-stock/id1605905086) | 4.2 (5) | Free | Business |

## More apps by Whirlpool Corporation

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- [Customer Service by Whirlpool®](https://appshunter.io/ios/app/customer-service-by-whirlpool/id1219424454)

All apps by Whirlpool Corporation: https://appshunter.io/developer/448918053

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*