# ServiceMatters — user reviews

> 10 indexed App Store user reviews of ServiceMatters by Whirlpool Corporation, rated 2.60/5 from 27 ratings.

- Source: https://appshunter.io/ios/app/servicematters/id1383262516/reviews
- App overview in markdown: https://appshunter.io/ios/app/servicematters/id1383262516.md
- Rating breakdown: 5★ 9 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 16

## Most critical reviews (10 lowest-rated)

### 1/5 — Logging in is still a pain

*2024-05-30*

They updated the app and now it won’t keep you logged in and on top of that they’ve made it hard to get logged in because autofill doesn’t work and the paste function doesn’t work in the password fields either so you can’t paste from a password manager or anything. Very irritating.

### 1/5 — Can’t Login yet I can login through safari

*2024-04-22*

This app is absolute trash. You can’t paste your password. You can’t use your password from your vault. I actually wrote down my password thinking I wasn’t doing it right but I was. You can’t use the “forgot my password” function. 

Tried to take a class in safari but you can’t answer questions because there is no way to fill the answers out. i tried several browsers and even tried to change the settings every which way I could. I know tech and I knew this would be a bad setup when the password rules were contrary to what experts in the security space recommend. 

This has to be the worst example of what a multi-billion dollar industry can do with tech.

### 1/5 — Hard to login now

*2024-04-05*

They updated the app and now it won’t keep you logged in and on top of that they’ve made it hard to get logged in because the paste function doesn’t work in the password fields so you can’t paste from a password manager or anything. Very irritating.

### 1/5 — Service matters app

*2023-07-17*

App has not been working properly since last update unable to use

### 1/5 — Cannot use app

*2022-09-22*

Have not been able to properly use the app since the last update. Constantly freezes. I have deterred the app multiple times on multiples devices. 

Not able to perform simple duties due to this issue. Please fix this.

### 1/5 — iOS 16

*2022-09-18*

App needs to be updated . Force closing after updating to ios 16 . I work with a W service company so this is very frustrating.

### 1/5 — Unable to log in

*2020-02-17*

after update unable to log in at all

### 1/5 — One star until fixed

*2018-08-14*

I haven’t been able to open the App in weeks, this is a major inconvenience for me and my business.  If the app opens I’m sure it will be great again but until then, one star....
#makeservicemattersappgreatagain
#&Ftrump

**Developer response:** Hi

Sorry to hear you are experiencing this, we would suggest updating the app to the most current version 1.24 released 8/15/2018.  

If you are still having problems please send us an email at nar_servicematters@whirlpool.com.

We would be happy to assist further assist you to get connected!

### 1/5 — Major bug

*2018-07-25*

After the last update, the app will not even open up.

**Developer response:** Hi

Thank you for taking the time to make us aware of your concern.  We would suggest updating the app to the most current version 1.24 released 8/15/2018.  

Please re-download and install from the app store.  If you are still having problems please send us an email at nar_servicematters@whirlpool.com.

We would be happy to assist further assist you to get connected!

### 5/5 — Great app !

*2025-03-06*

It’s like my tool bag won’t leave home with out it = )

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*