# ServiceMax Zinc

> Real-time communication platform for field service technicians and experts. (iPhone/iPad app by ServiceMax, Inc..)

- Source: https://appshunter.io/ios/app/servicemax-zinc/id655258963 (this page in markdown: same URL + `.md`)
- Developer: [ServiceMax, Inc.](https://appshunter.io/developer/404503176)
- Category: Business, Productivity
- Price: Free
- Rating: 3.80/5 from 30 App Store ratings · 116 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 65 MB
- Languages: American English
- Released: 2013-09-16
- Data updated: 2026-08-29
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/servicemax-zinc/id655258963/reviews.md

## What is ServiceMax Zinc?

Zinc connects technicians with the people and information they need. 




Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.


Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request 
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands


Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices 
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role


Team Communication:
• Communicate 1:1 and in groups 
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access


Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability


Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0

## Key features

- Real-time communication
- Expert connection via bots
- Broadcast alerts
- Targeted messaging
- 1:1 and group chat
- Content and location sharing
- Military-grade encryption

## What do users think of ServiceMax Zinc?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use and intuitive interface
- 🚀 Fast and efficient team communication
- 💼 Great for business and workplace collaboration
- 🔒 Secure messaging without sharing personal phone numbers
- 📱 Cross-platform synchronization (phone, tablet, desktop)
- 📁 File and document sharing capabilities
- 📞 Video calling and voice features
- 👥 Simple group messaging without clutter
- ⚡ Reduces email overload
- 🎯 Compartmentalizes work and personal communication

**Cons**

- 🐛 Frequent app crashes and freezing
- 🔄 Constant logging out issues
- ⌨️ Keyboard and typing problems
- 📲 Unreliable notification delivery
- 🖼️ Photo upload difficulties (especially on iPhone)
- 📞 Poor call reliability and success rate
- ⏱️ Slow performance and lag
- 🔔 Persistent false notification badges
- 🔄 Sync issues and endless loading screens
- 📱 Limited iPad compatibility
- 🎨 Incorrect sender names displayed in messages
- ❌ Missing message previews in notifications

**Commonly reported bugs**

- App freezes when typing
- Messages don't display on screen while typing
- Persistent unread message badge (showing 3 unread when none exist)
- Endless loop when receiving photos
- Sync screen stuck indefinitely
- Keyboard functionality broken after updates
- Search feature not working
- App crashes on latest update
- Random logout without warning
- Notifications stop working (requires reinstall)
- Slow message delivery with incorrect sender attribution
- Missing notification previews despite settings enabled
- Search box inaccessible on recents tab

**Most requested features**

- Message search functionality
- Ability to delete sent messages
- Custom Do Not Disturb scheduling options
- Emoji support in desktop version
- Screen rotation support for landscape mode
- Third-party keyboard support
- Mac desktop standalone application
- Message deletion and conversation archiving
- CRM integration capabilities
- Ability for contractors/external users to join groups

## Recent user reviews (10 of 116)

All indexed reviews: https://appshunter.io/ios/app/servicemax-zinc/id655258963/reviews.md

### 2/5 — Need updates

*2025-10-08, version 12.3.0*

After the update it got horrible,
Can’t type it freezing and every time have to shut the app and open 
And when typing doesn’t show on screen.

### 3/5 — Bugs

*2023-11-29, version 7.0.1*

It works fine for the most part, but needs some repair. It constantly shows me as having 3 unread messages when I have 0. I cannot get the little red notif to go away. Please fix this.

### 1/5 — Worst chat app

*2023-11-27, version 7.0.1*

I’ve been forced to use this for work and it has ruined many work days 
To upload photos from iPhone  is excruciating

### 1/5 — How can you be this bad at producing an app?

*2023-10-21, version 7.0.1*

On this failed Zinc update- sitting at the sync screen forever with no progress. It's always something that gets broken. Last update was the keyboard, or trying to search for people, now it's entirely broken.

### 4/5 — Third party keyboard support

*2023-07-04, version 5.27.2*

Is the third party keyboard restricted on this app? Why?

### 1/5 — Terrible app

*2021-12-06, version 5.24*

App constantly crashing and logs you out randomly

### 1/5 — How did this make it out of Alpha testing???

*2021-06-23, version 5.22.1*

Fortunately the WEB app works much better than the IOS app. If a picture is received the app will often go into and endless loop whereby one touches “Done” and the picture reappears and renders the chat session useless unless another message is received. Making calls is a nightmare, the success ratio is about 20% with most of most users resorting to FaceTime audio.

### 3/5 — Does not reliably send notifications

*2021-03-27, version 5.21.5*

I have to delete and reinstall this app at least once a week because it stops sending me notifications. Unreliable.

### 1/5 — My app?!?!

*2020-12-30, version 5.21.1*

Why did u sign me out of my app then tell me that my free trial is over????? I’ve had this app on my phone for a long time and I need it for work!!! This is how I communicate with my nurses and coworkers for my patients!!!!!

### 2/5 — Needs improvements

*2020-08-29, version 5.20.2*

This app is a hit and miss. Always crashing and it lately it’s been logging me out every single day.

## Frequently asked questions about ServiceMax Zinc

### What does ServiceMax Zinc do?

ServiceMax Zinc is a real-time communication platform designed for field technicians. It connects them instantly with experts and essential information, enabling them to complete jobs quickly and accurately. The app aims to reduce repair times, improve customer satisfaction, and enhance employee engagement.

### What are the key communication features?

Key features include Hotline Communication to connect technicians with experts via bots, bypassing long queues. Broadcast Communication allows real-time alerts to be sent to specific teams. Team Communication supports 1:1 and group chats with text, voice, video, and content sharing, all linked to service records.

### Is ServiceMax Zinc secure?

Yes, the app prioritizes security with military-grade encryption, customer data security, data center security, and application security. It also offers features like multi-factor authentication, SSO, and SAML 2.0 for enhanced privacy and access control.

### Who is ServiceMax Zinc for?

This app is specifically built for field service teams, including technicians, supervisors, and support staff. It's ideal for organizations looking to streamline communication and improve operational efficiency in their service operations.

### How does ServiceMax Zinc help reduce repair times?

By providing instant access to experts and information through features like Hotline bots and real-time messaging, technicians can get the answers they need without delays. This direct line to support helps resolve issues faster, thereby reducing the mean time to repair.

## Version history (last 5 releases)

### 14.2.0 — 2026-08-28

Enhancements and bug fixes.

### 14.1.0 — 2026-07-30

Enhancements and bug fixes.

### 14.0.0 — 2026-06-11

Enhancements and bug fixes.

### 13.3.0 — 2026-04-30

Enhancements and bug fixes.

### 13.2.0 — 2026-03-26

Enhancements and bug fixes.

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## More apps by ServiceMax, Inc.

- [ServiceMax Field Service App](https://appshunter.io/ios/app/servicemax-field-service-app/id1242227075)
- [ServiceMax Go](https://appshunter.io/ios/app/servicemax-go/id1331753646)

All apps by ServiceMax, Inc.: https://appshunter.io/developer/404503176

## Related topics

[nzin](https://appshunter.io/ios/topics/nzin) · [zinc](https://appshunter.io/ios/topics/zinc) · [zynch](https://appshunter.io/ios/topics/zynch) · [zinc pro](https://appshunter.io/ios/topics/zinc-pro) · [zinco](https://appshunter.io/ios/topics/zinco)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*