# ServiceMonster — user reviews > 27 indexed App Store user reviews of ServiceMonster by ServiceMonster LLC, rated 2.80/5 from 55 ratings. - Source: https://appshunter.io/ios/app/servicemonster/id1399695377/reviews - App overview in markdown: https://appshunter.io/ios/app/servicemonster/id1399695377.md - Rating breakdown: 5★ 16 · 4★ 1 · 3★ 7 · 2★ 17 · 1★ 14 ## Newest reviews (7 of 27) ### 2/5 — Mobile app is full of flaws *2023-10-03, version 1.4.9* Their software has good intentions. Their desktop version is solid for the most part. Their mobile app has nice features but is full of bugs that they let linger. For instance, their text messaging feature in the mobile app is blank, you can’t see what you’re sending, but it’s there. It’s not reassuring to send messages this way. It’s been like this for at least a month. They keep promising to fix it with each new release. The release comes out and the problem are still there. With each new release, it brings a new set of problems. I wonder how much testing they do before they release it. The people on the helpline, for the most part are very good. It’s the people they answer to that seem to be the problem. They don’t have a sense of urgency when it comes to fixing these issues. I’m being forced by my franchiser to use this company. I would’ve put them in my rearview mirror if I had my own choice. I hope they get their act together and soon. ### 2/5 — Still waiting *2023-08-26, version 1.4.6* It’s been almost a year and still no updates on the app ### 2/5 — Convenience with bugs *2023-04-11, version 1.4.6* I like the convenience and flexibility of the program in general. But the bugs in the app make me keep looking for a better solution. I’ve tried reinstalling the app. Bugs exist on all iPhones I’ve had. ### 2/5 — Job history *2023-04-06, version 1.4.6* It would be very helpful if you allow us to be able to go back more than 2 weeks to review old jobs and history like the previous app allowed. The only way for this to be done now is for the company admin to allow us access to all employees scheduling. For obvious reasons the company can’t allow this. Can you change the parameters for the different security roles to allow the assigned person to each role to be able to go back and review their full histories on previous jobs ? ### 1/5 — White screen *2021-08-29, version 1.4.2* Everything I try and log into this app, a white screen comes up and it’s stuck ### 2/5 — Many bugs *2020-11-18, version 1.3.6* There’s a lot of issues with this app. ### 2/5 — Constant crashing *2020-11-10, version 1.3.6* App is good when it’s working. Problem I’ve found is every week or two I’ll go to open the app and it’ll immediately crash. I have to uninstall and reinstall. Another employee has same problem on android ## Most critical reviews (10 lowest-rated) ### 1/5 — Servers are trash *2026-07-20, version 1.8.11* The servers are trash app never wants to load and the photos have to be uploaded almost 15 times bc they fail to upload at least 80 percent of the time. Then when you close the app and re launch you will have 30 Photos that’s just the same two duplicated ### 1/5 — App is trash *2025-05-07* Photos all day to upload if they even do. The app Constantly crashes. Take forever to load pages and the most recent update made it to work I can’t save notes and have to force close the app to even use when I try to add a note bc the save and Close buttons don’t work ### 1/5 — Desperately needs more updates *2024-02-19, version 1.4.13* 5 out of 10 uses this app crashes or stop loading pages forcing you to have to restart the app. Uploading pictures on network data is very spotty even in urban areas where 5g is readily available. Needs a reporting system for when app crashes so that developers can see realtime what’s going on. It feels like this app was created in a rush and not thought out completely. Unfortunately I’m forced to use whatever is available since my business is based on this software. It does have potential but needs to be worked on regularly to work out bugs. When these issues are worked out would love to give a 5 star review ### 1/5 — Try House Call Pro *2023-10-28, version 1.4.10* Mobile app is worthless. Constantly crashing and full of bugs. ### 1/5 — Could be good *2023-10-26, version 1.4.10* Constantly have to re log in and refresh pages. Slow. And techs have same trouble ### 1/5 — Fix the bugs *2023-10-12, version 1.4.10* There are so many bugs in this app. Crashes with maps, crashes when you load it, logs you out 5 times a day, schedule doesn’t show, clicking on a client it goes into forever load, loading pictures it crashes, try scheduling a customer is next to impossible b/c the UI is bad, and that just to name a few. I don’t recommend this app. ### 1/5 — Terrible scheduling software *2023-10-07, version 1.4.10* Not mobile friendly, Not easy to use, Its expensive, Logs you out, Glitches Deletes appointments on its own Not worth the money ### 1/5 — Not Good *2023-09-26, version 1.4.8* Mobile is poor when it comes to scheduling jobs via your phone. It glitches and requires you to log in constantly. The desktop version UI is poor and some of it does not make sense. Any additional features like emailing texting review request are all paid added extra features. ServiceMonster loves to nickel and dime you. I don’t recommend them. ### 1/5 — So many issues! *2021-11-01, version 1.4.3* It barely works. But don't put notes in when you create an appointment. It'll lose them. It often logs you out then crashes twice before working properly. ### 1/5 — Works maybe half the time *2021-11-01, version 1.4.3* Use this app everyday for work going to different jobs and keeping track of everything that needs to be done. Nothing more frustrating then the app you rely on not working. This isn’t a once in a while problem it’s at least once a week more often then not daily. Have to delete and reinstall the app just for it to refresh ## Most praised reviews (10 highest-rated) ### 5/5 — Great Service *2022-10-10, version 1.4.6* Love everything about this app. Would love to see you add CarPlay to the app for a lot of newer vehicles to be compatible for in dash service. ### 5/5 — Couldn’t run my business without it! *2021-02-21, version 1.3.9* I have been a Servicemonster user for 10 years. They offer great support if needed and continue to improve the software. It’s a great value for the money! Between Servicemonster, Quickbooks and Ringcentral we can run our entire home service business with a laptop and smartphone. With features like drip campaigns, fill my schedule, data tags, API you can automate a lot of processes and minimize “busy work” or admin staff. Highly recommend! ### 5/5 — Great App *2021-02-14, version 1.3.9* We have tried many other CRM products. This is by far the best. Tech support is second to none. They are always there to help. Five plus stars for this product. ### 5/5 — Nice colors *2021-02-09, version 1.3.9* Yep, nice color choices ### 5/5 — Best Software to run your business in the office and in the field. *2020-12-21* This program has it all to easily and professionally manage your service business. I’ve had this program for over 10 years and they have made significant improvements over the years. I would highly recommend giving this software a try. Paul Hannah The Duct Cleaning Specialists ### 5/5 — Great Company, awesome app, best developers *2019-09-08, version 1.1.7* Our company had been waiting patiently for Service Monster to release this new robust app that extended the capabilities of their technician app. They delivered big time! From businesses management to marketing campaigns they have you covered. The developers work quickly to address bugs and have almost daily updates fixing issues raised. If your looking for the best, proven, most ubiquitous SAS platform to grow your service business look no further. Thank you Joe K for delivering! Stephen - Clean Carpet Rx ### 3/5 — App fails to launch on iPhone 6 *2025-07-25, version 1.5.11* Upon opening, the service monster splash screen briefly shows before the app crashes. Have tried: force closing/re-opening; restarting phone; reinstalling app; phone is running latest available os version; updated all installed apps ### 3/5 — Camera *2021-10-26, version 1.4.3* The camera function annoyingly crops photos down smaller for no reason. It’s already hard enough to frame what you are photographing. I don’t need it cropped down any smaller. Please fix this. ### 3/5 — It’s ok *2020-09-03, version 1.3.4* New updates are good. Fixed some outstanding issues that were annoying. Issue: since the last major update app forces google maps instead of Apple Maps. Maybe have the option to choose? Things that would make it better: 1: ability to change image name 2: when looking at an order allow have a button that’s lets you schedule an appointment. 3: when looking at an account have a “new order button. 4: when editing account allow option to set account alert flag. 5: iPad app 6: really don’t like the pink box over stacked jobs. It’s a pain to deal with and an eyesore. SM5 used to offset the jobs. That would be cool. 7: when sending email allow the ability to load a template then change the content. **Developer response:** Hi there, We've released an update that should have fixed the crashing issues. Let us know if you're still experiencing issues! Thanks so much. ### 2/5 — Unstable *2023-11-04, version 1.4.10* App was pretty stable up until a few updates ago. Wasn’t perfect and could have been better. Now you really need to close the app after every use; sometimes in the same session. Crashes all the time. Feels like it goes into an endless loop when trying to refresh data even on WiFi. Some fields that have data are blank in emails, line items, and service items. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*