# ServiceNAVI Plus

> KYOCERA MFP device troubleshooting and parts lookup for service technicians. (iPhone/iPad app by Kyocera Document Solutions Inc..)

- Source: https://appshunter.io/ios/app/servicenavi-plus/id1321999584 (this page in markdown: same URL + `.md`)
- Developer: [Kyocera Document Solutions Inc.](https://appshunter.io/developer/510179388)
- Category: Utilities, Reference
- Price: Free
- Rating: 4.30/5 from 10 App Store ratings
- Age rating: 4+
- Requires: iOS 15.0 · 28 MB
- Languages: American English, Japanese
- Released: 2017-12-21
- Data updated: 2026-07-19
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/servicenavi-plus/id1321999584/reviews.md

## What is ServiceNAVI Plus?

ServiceNAVI Plus is an app to assist the service technicians how to fix the device issues arisen on the KYOCERA MFP models, and also reduce the service time at the customer site. 
After sign-in with the applied accounts, they can utilize the various features.

[Applied Accounts]
•	KDC Global ID for KDC group employees
•	KDA Central ID for KDA dealers
•	KYOCERA Fleet Service ID

[Features] 
•	NAVI Search
•	Service NAVI 
•	Parts Search
•	App User Guide
•	License Management Tool

[Details of each features]
"NAVI Search" and "Service NAVI" show and search the technical material such as manuals, trouble shooting and videos.
This app also enables to download the offline contents in your portable device in advance in order to limit the usage of public line connection (5G/4G/LTE).
The supported models are as follows as of October, 2021.


"Parts Search" easies the unit information search.
By this feature, the latest unit information (parts number and name) can be identified and these texts can be copied for entering into the optional format. 
The supported models are almost of KYOCERA MFPs/Printers installing the units managed with the 10th or 12th digits serial number.

"App User Guide" shows the user guides which describe the basic operation of this app and the detailed operation of each feature.

"License Management Tool" launches the "License Management Tool" application, which will be the application to be used to activate the Speed License.

## Key features

- Technical material search (manuals, troubleshooting, videos)
- Offline content download
- Parts information search
- Unit information lookup
- License management tool


## Frequently asked questions about ServiceNAVI Plus

### What devices does ServiceNAVI Plus support?

As of October 2021, the app supports most KYOCERA MFPs and printers that have units managed with 10th or 12th digit serial numbers. Specific model compatibility details can be found within the app's features.

### How does ServiceNAVI Plus help reduce service time?

By providing quick access to technical materials, troubleshooting guides, and parts information, technicians can diagnose and resolve issues more efficiently. The ability to download content offline also minimizes reliance on internet connectivity at customer sites.

### Can I use ServiceNAVI Plus without an internet connection?

Yes, the app allows you to download technical materials and content for offline use. This feature is designed to limit the usage of public line connections like 5G/4G/LTE.

### What kind of technical materials are available in ServiceNAVI Plus?

The app provides access to technical materials including manuals, troubleshooting guides, and instructional videos. These resources are searchable through the NAVI Search and Service NAVI features.

### How do I access ServiceNAVI Plus?

Access to ServiceNAVI Plus requires signing in with an applied account. Accepted accounts include KDC Global ID for KDC group employees, KDA Central ID for KDA dealers, and KYOCERA Fleet Service ID.

### What is the 'Parts Search' feature in ServiceNAVI Plus?

The 'Parts Search' feature allows for easy lookup of unit information, including part numbers and names. This information can be copied for use in optional formats, aiding in parts identification and ordering.

### How often is ServiceNAVI Plus updated?

The latest version of ServiceNAVI Plus is 4.1.0250721, which was last updated on August 1, 2025. Updates typically include new features, bug fixes, and support for newer device models.

### Is ServiceNAVI Plus available on Android devices?

ServiceNAVI Plus is available on iPhone and iPad devices. The app is designed for iOS platforms and is not currently listed for Android.

## Version history (last 5 releases)

### 4.1.0250721 — 2025-08-01

- Bug fixes and minor improvements.

### 4.0.1250131 — 2025-04-02

- Add views available to some accounts.
- Bug fixes and stability improvements.

### 3.0.1240417 — 2024-04-24

- The user interface of the AI diagnostic service has been changed to improve usability.
- Bug fixes and stability improvements.

### 2.4.1231116 — 2023-11-29

Bug fixes and minor improvements.

### 2.3.2231024 — 2023-10-27

Fixed the minor bug.

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## More apps by Kyocera Document Solutions Inc.

- [KYOCERA Mobile Print](https://appshunter.io/ios/app/kyocera-mobile-print/id510179385)
- [KYOCERA Print for Students](https://appshunter.io/ios/app/kyocera-print-for-students/id992180340)
- [KYOCERA MyPanel](https://appshunter.io/ios/app/kyocera-mypanel/id992263830)
- [KFS Mobile](https://appshunter.io/ios/app/kfs-mobile/id1066510072)
- [KYOCERA Capture Manager](https://appshunter.io/ios/app/kyocera-capture-manager/id1368676048)

All apps by Kyocera Document Solutions Inc.: https://appshunter.io/developer/510179388

## Related topics

[kyocera](https://appshunter.io/ios/topics/kyocera) · [kfs mobile](https://appshunter.io/ios/topics/kfs-mobile)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-19.*