# ServiceNow Agent - BlackBerry — BlackBerry Dynamics MAM > Mobile service desk agent workflows for enterprise environments. (iPhone/iPad app by ServiceNow Inc..) - Source: https://appshunter.io/ios/app/servicenow-agent-blackberry/id1498812474 (this page in markdown: same URL + `.md`) - Developer: [ServiceNow Inc.](https://appshunter.io/developer/844397809) - Category: Business, Productivity - Price: Free - Rating: 2.33/5 from 3 App Store ratings · 2 written reviews indexed - Age rating: 4+ - Requires: iOS 18.0 · 175 MB - Languages: Arabic, Bulgarian, Croatian, Czech, Dutch, English, Finnish, French, German, Hebrew and 16 more - Released: 2020-03-21 - Data updated: 2026-09-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/servicenow-agent-blackberry/id1498812474/reviews.md ## What is ServiceNow Agent? ServiceNow Mobile Agent for BlackBerry is designed to work specifically with BlackBerry Dynamics Secure Mobility Platform enterprise environments. BlackBerry certification is in progress. ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. ## Key features - Manage assigned team work - Triage incidents and cases - Act on approvals with gestures - Complete work offline - Access full issue details - Optimize workflows with device hardware ## Recent user reviews (2 of 2) All indexed reviews: https://appshunter.io/ios/app/servicenow-agent-blackberry/id1498812474/reviews.md ### 1/5 — App doesn’t stop us upload photos to tickets *2023-03-30* We can’t upload photos to tickets or files. We can’t delete all notifications requests. App is really bad ### 1/5 — App crashing since upgrade to iOS14 *2020-09-24* How soon can we expect a fix? **Developer response:** New application v10.3.1 will be available in 1 - 2 days and should resolve the iOS 14 crash issue ## Frequently asked questions about ServiceNow Agent ### What is ServiceNow Agent for BlackBerry? ServiceNow Agent for BlackBerry is a mobile application designed for service desk agents to manage and resolve work requests on the go. It integrates with BlackBerry Dynamics Secure Mobility Platform for enterprise environments. ### Can I use ServiceNow Agent offline? Yes, ServiceNow Agent allows you to complete work and manage assigned tasks even without an internet connection. This ensures productivity is maintained regardless of connectivity. ### What ServiceNow instance version is required? This app requires a ServiceNow Rome instance or a later version to function correctly. Ensure your instance meets this requirement before installation. ### What departments are supported by ServiceNow Agent? The app provides out-of-the-box workflows for IT, Customer Service, HR, Field Services, Security Ops, and IT Asset Management. Organizations can also configure and extend these workflows. ### Does ServiceNow Agent have ads? No, this application does not contain advertisements. It is designed to provide a seamless and focused experience for service desk agents. ### What is the user rating for ServiceNow Agent? ServiceNow Agent has a rating of 2.3 stars based on 3 user ratings. This indicates a mixed reception among its current user base. ### What devices does ServiceNow Agent support? ServiceNow Agent is available for both iPhone and iPad devices. It is optimized to leverage native device capabilities on these platforms. ### How often is ServiceNow Agent updated? The latest version of ServiceNow Agent is 21.3.0, which was last updated on April 29, 2026. This suggests a recent update, though specific update frequency is not detailed. ## Version history (last 5 releases) ### 22.1.0 — 2026-09-09 New:  - Support for Microsoft Shared Device Mode in Intune apps  - Mobile Voice to Form - Fill out Input Form screens with voice input, entirely on the device  Fixed:  - App unresponsive when Face ID and access PIN are enabled  - Mandatory File Attachment field validation fails  - MSAL login loop issue with single tenant setup  - ‘No data available' appears after app relaunch  - On-tap function on list screen navigates user to top of list  Detailed release notes can be found on the ServiceNow product documentation website. ### 22.0.1 — 2026-08-11 New: - Liquid Glass design updates across the mobile experience - Introducing ServiceNow Otto across mobile experiences - Redesigned settings screen with modern interface and expandable sections Fixed: - Push notifications redirect to a screen that reads ‘No data' - Error is thrown when user selects a chart from the ALP - Icon badge notification count is not cleared after notifications are read remotely - Images captured in-app are changed from portrait to landscape - Smart routing from list, form, and KB links to apps doesn't work - Focus does not start at the beginning of the page when selecting a location - Enhanced Chat citation links don’t work properly - Mobile questionnaire details text is cut off under the question - Smart assessment attachment upload fails on first attempt - A blank screen is observed on login despite successful authentication - Users can't be mentioned in the Activity Stream in Japanese - The checklist details screen is greyed out even if the ‘Available offline’ option is on - Submitting a secondary IFS causes attachments added to the original one to disappear - Images captured by the app camera or uploaded to a work order task have no geolocation data - Fix camera not showing on legacy form screens Detailed release notes can be found on the ServiceNow product documentation website. ### 22.0.0 — 2026-08-06 New: - Liquid Glass design updates across the mobile experience - Introducing ServiceNow Otto across mobile experiences - Redesigned settings screen with modern interface and expandable sections Fixed: - Push notifications redirect to a screen that reads ‘No data' - Error is thrown when user selects a chart from the ALP - Icon badge notification count is not cleared after notifications are read remotely - Images captured in-app are changed from portrait to landscape - Smart routing from list, form, and KB links to apps doesn't work - Focus does not start at the beginning of the page when selecting a location - Enhanced Chat citation links don’t work properly - Mobile questionnaire details text is cut off under the question - Smart assessment attachment upload fails on first attempt - A blank screen is observed on login despite successful authentication - Users can't be mentioned in the Activity Stream in Japanese - The checklist details screen is greyed out even if the ‘Available offline’ option is on - Submitting a secondary IFS causes attachments added to the original one to disappear - Images captured by the app camera or uploaded to a work order task have no geolocation data Detailed release notes can be found on the ServiceNow product documentation website. ### 21.5.2 — 2026-07-28 Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off -Images failing to upload -Unresponsive app when Face ID and access PIN enabled Detailed release notes can be found on the ServiceNow product documentation website. ### 21.5.1 — 2026-07-23 Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off -Images failing to upload Detailed release notes can be found on the ServiceNow product documentation website. ## Apps similar to ServiceNow Agent | App | Rating | Price | Category | | --- | --- | --- | --- | | [Usiminas - 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Intune](https://appshunter.io/ios/app/now-mobile-intune/id1494183300) - [ServiceNow Onboarding - Intune](https://appshunter.io/ios/app/servicenow-onboarding-intune/id1494184220) All apps by ServiceNow Inc.: https://appshunter.io/developer/844397809 ## Related topics [kix field agent](https://appshunter.io/ios/topics/kix-field-agent) · [servicenowagent](https://appshunter.io/ios/topics/servicenowagent) · [agent approve](https://appshunter.io/ios/topics/agent-approve) · [servicenow mobile agent](https://appshunter.io/ios/topics/servicenow-mobile-agent) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*