# ServiceNow Agent - Intune — Microsoft Intune MDM MAM > Mobile app for service desk agents to manage and resolve work requests on the go. (iPhone/iPad app by ServiceNow.) - Source: https://appshunter.io/ios/app/servicenow-agent-intune/id1494183149 (this page in markdown: same URL + `.md`) - Developer: [ServiceNow](https://appshunter.io/developer/844397809) - Category: Business, Productivity - Price: Free - Rating: 2.10/5 from 10 App Store ratings · 4 written reviews indexed - Age rating: 4+ - Requires: iOS 18.0 · 151 MB - Languages: American English, Arabic, Bulgarian, Croatian, Czech, Dutch, Finnish, French (France), German (Germany), Hebrew and 16 more - Released: 2020-01-23 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/servicenow-agent-intune/id1494183149/reviews.md ## What is ServiceNow Agent? ServiceNow Mobile Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment. IMPORTANT: This software requires your company’s work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your company’s IT administrator if you have issues or questions about the use of the software. ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. ## Key features - Manage team work assignments - Triage incidents and cases - Act on approvals with gestures - Complete work offline - Access full issue details - Optimize workflows with device hardware ## Recent user reviews (4 of 4) All indexed reviews: https://appshunter.io/ios/app/servicenow-agent-intune/id1494183149/reviews.md ### 1/5 — Stopped working *2025-04-18* Endless authentication loop cycle after update months ago. Pointless now. ### 1/5 — Doesn’t let me in *2024-10-19* MSAL error keeps popping up. Doesn’t let me into the app ### 1/5 — Is this app what you’d give someone *2022-12-19* Who only has access to 1/1000th of service now’s capability? ### 1/5 — Not Able to Open Tickets from Notifications Window *2022-12-07* After updating to version 15.2.0, when I click on one of my notifications…it no longer goes to the Ticket. Nor is there a way to Search for the ticket. If it’s not assigned to me…I can’t view it. Please Fix ASAP. ## Frequently asked questions about ServiceNow Agent ### What is ServiceNow Agent used for? ServiceNow Agent is a mobile application designed for service desk agents to manage and resolve various work requests, including IT incidents, customer service cases, and HR tasks, directly from their mobile devices. ### Can I use ServiceNow Agent without an internet connection? Yes, ServiceNow Agent allows agents to complete work while offline, leveraging native device capabilities for tasks such as navigation and barcode scanning, and syncing data when connectivity is restored. ### What are the system requirements for ServiceNow Agent? This app requires a ServiceNow Rome instance or later. It is compatible with iPhones and iPads. ### How does ServiceNow Agent handle security for BYOD environments? ServiceNow Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment, ensuring data protection. ### What kind of workflows does ServiceNow Agent support? The app comes with out-of-the-box workflows for IT, Customer Service, HR, Field Services, Security Ops, and IT Asset Management, which can be configured and extended by organizations. ### What is the user rating for ServiceNow Agent? ServiceNow Agent has a user rating of 2.1 stars from 10 ratings, indicating a mixed reception among its users. ### Is ServiceNow Agent free to use? Yes, ServiceNow Agent is available for free. However, it requires a company’s work account and a Microsoft managed environment to function. ### How often is ServiceNow Agent updated? The latest version of ServiceNow Agent is 21.2.0, released on April 23, 2026, suggesting a regular update cycle for the application. ## Version history (last 5 releases) ### 22.0.1 — 2026-08-11 New: - Liquid Glass design updates across the mobile experience - Introducing ServiceNow Otto across mobile experiences - Redesigned settings screen with modern interface and expandable sections Fixed: - Push notifications redirect to a screen that reads ‘No data' - Error is thrown when user selects a chart from the ALP - Icon badge notification count is not cleared after notifications are read remotely - Images captured in-app are changed from portrait to landscape - Smart routing from list, form, and KB links to apps doesn't work - Focus does not start at the beginning of the page when selecting a location - Enhanced Chat citation links don’t work properly - Mobile questionnaire details text is cut off under the question - Smart assessment attachment upload fails on first attempt - A blank screen is observed on login despite successful authentication - Users can't be mentioned in the Activity Stream in Japanese - The checklist details screen is greyed out even if the ‘Available offline’ option is on - Submitting a secondary IFS causes attachments added to the original one to disappear - Images captured by the app camera or uploaded to a work order task have no geolocation data - Fix camera not showing on legacy form screens Detailed release notes can be found on the ServiceNow product documentation website. ### 22.0.0 — 2026-08-03 New: - Liquid Glass design updates across the mobile experience - Introducing ServiceNow Otto across mobile experiences - Redesigned settings screen with modern interface and expandable sections Fixed: - Push notifications redirect to a screen that reads ‘No data' - Error is thrown when user selects a chart from the ALP - Icon badge notification count is not cleared after notifications are read remotely - Images captured in-app are changed from portrait to landscape - Smart routing from list, form, and KB links to apps doesn't work - Focus does not start at the beginning of the page when selecting a location - Enhanced Chat citation links don’t work properly - Mobile questionnaire details text is cut off under the question - Smart assessment attachment upload fails on first attempt - A blank screen is observed on login despite successful authentication - Users can't be mentioned in the Activity Stream in Japanese - The checklist details screen is greyed out even if the ‘Available offline’ option is on - Submitting a secondary IFS causes attachments added to the original one to disappear - Images captured by the app camera or uploaded to a work order task have no geolocation data Detailed release notes can be found on the ServiceNow product documentation website. ### 21.5.2 — 2026-07-30 Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off -Images failing to upload -Unresponsive app when Face ID and access PIN enabled Detailed release notes can be found on the ServiceNow product documentation website. ### 21.5.1 — 2026-07-23 Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off -Images failing to upload Detailed release notes can be found on the ServiceNow product documentation website. ### 21.5.0 — 2026-07-02 Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off Detailed release notes can be found on the ServiceNow product documentation website. ## Apps similar to ServiceNow Agent | App | Rating | Price | Category | | --- | --- | --- | --- | | [My ServiceNow](https://appshunter.io/ios/app/my-servicenow/id6448995293) | 4.8 (36) | Free | Business | | [Intune Company Portal](https://appshunter.io/ios/app/intune-company-portal/id719171358) | 4.7 (706,748) | Free | Business | | [Salesforce](https://appshunter.io/ios/app/salesforce/id404249815) | 4.8 (351,207) | Free | Business | | [Microsoft Teams](https://appshunter.io/ios/app/microsoft-teams/id1113153706) | 4.8 (3,371,077) | Free | Business | ## More apps by ServiceNow - [ServiceNow Agent](https://appshunter.io/ios/app/servicenow-agent/id1446951408) - [Now Mobile](https://appshunter.io/ios/app/now-mobile/id1469616608) - [ServiceNow Onboarding](https://appshunter.io/ios/app/servicenow-onboarding/id1472486882) - [Now Mobile - Intune](https://appshunter.io/ios/app/now-mobile-intune/id1494183300) - [ServiceNow Onboarding - Intune](https://appshunter.io/ios/app/servicenow-onboarding-intune/id1494184220) All apps by ServiceNow: https://appshunter.io/developer/844397809 ## Related topics [servicenow intune](https://appshunter.io/ios/topics/servicenow-intune) · [servicenowagent](https://appshunter.io/ios/topics/servicenowagent) · [servicenow mobile agent](https://appshunter.io/ios/topics/servicenow-mobile-agent) · [now mobile intune](https://appshunter.io/ios/topics/now-mobile-intune) · [agent approve](https://appshunter.io/ios/topics/agent-approve) · [servicenow](https://appshunter.io/ios/topics/servicenow) · [awabah agent](https://appshunter.io/ios/topics/awabah-agent) · [service now mobile](https://appshunter.io/ios/topics/service-now-mobile) · [servicenow knowledge 26](https://appshunter.io/ios/topics/servicenow-knowledge-26) · [captor for intune](https://appshunter.io/ios/topics/captor-for-intune) · [servicenow events](https://appshunter.io/ios/topics/servicenow-events) · [baramundi mobile agent](https://appshunter.io/ios/topics/baramundi-mobile-agent) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*