# ServiceNow Agent — Get Work Done on the Go > Mobile app for service desk agents to manage and resolve work requests on the go. (iPhone/iPad app by ServiceNow.) - Source: https://appshunter.io/ios/app/servicenow-agent/id1446951408 (this page in markdown: same URL + `.md`) - Developer: [ServiceNow](https://appshunter.io/developer/844397809) - Category: Business, Productivity - Price: Free - Rating: 4.60/5 from 2,527 App Store ratings · 378 written reviews indexed - Age rating: 4+ - Requires: iOS 18.0 · 139 MB - Languages: American English, Arabic, Bulgarian, Croatian, Czech, Dutch, Finnish, Canadian French, German (Germany), Hebrew and 16 more - Released: 2019-02-02 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews.md ## What is ServiceNow Agent? ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. ## Key features - Manage assigned team work - Triage incidents and cases - Act on approvals with gestures - Complete work offline - Access full issue details - Utilize native device capabilities ## What do users think of ServiceNow Agent? Overall sentiment: positive **Pros** - 🚀 Efficient and productive - 👍 User-friendly interface - 🔒 Secure and reliable - 📱 Convenient mobile access **Cons** - 🐛 Occasional crashes and bugs - ⏱️ Slow performance at times - 🔍 Limited search and filtering options - 🔧 Lack of key functionality (e.g., changing ticket status) **Commonly reported bugs** - Login issues and frequent log-outs - Broken map/location functionality - Inconsistent performance across devices - Compatibility problems with newer iOS versions **Most requested features** - Ability to assign tickets to self - More customization options (e.g., font size, themes) - Improved notification system (audible alerts, clearing notifications) - Integration with other productivity tools ## Recent user reviews (10 of 378) All indexed reviews: https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews.md ### 5/5 — Great App *2026-08-14* The app does add to the productivity , technically can be hard to get your head around, vibe coding has made this much easier. ### 5/5 — Gute App zum Arbeiten *2026-08-13* Hat mein Arbeitsleben erleichtert ### 5/5 — Easy to use *2026-08-08, version 22.0.0* Very useful app and everything on same platform makes easy. ### 2/5 — Notifications keep climbing *2026-08-06, version 22.0.0* Notifications never clear ### 1/5 — Can’t open *2026-07-27, version 21.5.1* Will not open ### 2/5 — Used to be average *2026-07-24* Used to be an average app now the biometrics cause white screen of death. Not sure who’s testing the updates but now an absolute shocking buggy app with more cons that the single pro ### 5/5 — A great app to do work on the go *2026-07-24, version 21.5.1* The ServiceNow Agent app is a great resource to have for job productivity and service management on the go. It has useful features that enhance the ability for professionals to get their work done efficiently, easily, and quickly. ### 4/5 — MobileOSVerison *2026-07-21, version 21.5.0* I use this for work. It has less than half the features on ServiceNow website online. I’ve used SNOW for years so everything else is great so far. ### 1/5 — Doesn’t open after last update *2026-07-13, version 21.5.0* Also just sucks to use when it does work ### 5/5 — Excellent service experience *2026-06-25* The technician responded promptly, demonstrated strong technical expertise, and accurately diagnosed the issue following a system surge event. Troubleshooting was methodical, including validation of media playback, signal path testing, and cross-screen verification to isolate the failure. System functionality was restored where possible, and the remaining issue was clearly identified as a hardware backlight failure rather than a content or player issue. Clear communication was maintained throughout, and all results were documented professionally. System is now stable and operating as expected aside from the identified hardware component requiring repair/replacement. Highly recommended. ## Frequently asked questions about ServiceNow Agent ### What does the ServiceNow Agent app do? The ServiceNow Agent app provides mobile-first experiences for common service desk agent workflows. It allows agents to triage, act on, and resolve requests directly from their mobile devices, simplifying work and improving response times. ### What are the key features of the ServiceNow Agent app? Key features include managing work assigned to teams, triaging incidents and cases, acting on approvals with swipe gestures, completing work offline, accessing full issue details, and leveraging native device capabilities like navigation and barcode scanning. ### Is the ServiceNow Agent app free to use? Based on the provided information, the app is available for free. However, it requires a ServiceNow Rome instance or later to function, which may involve licensing costs for the organization. ### What devices is the ServiceNow Agent app compatible with? The app is designed for mobile devices and leverages native device capabilities. Specific operating system requirements are not detailed, but it is intended for on-the-go use by agents. ### Who is the target audience for the ServiceNow Agent app? This app is designed for service desk agents working in various departments, including IT, Customer Service, HR, Field Services, Security Operations, and IT Asset Management. It aims to streamline their daily tasks and improve efficiency. ## Version history (last 5 releases) ### 22.0.1 — 2026-08-11 New: - Liquid Glass design updates across the mobile experience - Introducing ServiceNow Otto across mobile experiences - Redesigned settings screen with modern interface and expandable sections Fixed: - Push notifications redirect to a screen that reads ‘No data' - Error is thrown when user selects a chart from the ALP - Icon badge notification count is not cleared after notifications are read remotely - Images captured in-app are changed from portrait to landscape - Smart routing from list, form, and KB links to apps doesn't work - Focus does not start at the beginning of the page when selecting a location - Enhanced Chat citation links don’t work properly - Mobile questionnaire details text is cut off under the question - Smart assessment attachment upload fails on first attempt - A blank screen is observed on login despite successful authentication - Users can't be mentioned in the Activity Stream in Japanese - The checklist details screen is greyed out even if the ‘Available offline’ option is on - Submitting a secondary IFS causes attachments added to the original one to disappear - Images captured by the app camera or uploaded to a work order task have no geolocation data - Fix camera not showing on legacy form screens Detailed release notes can be found on the ServiceNow product documentation website. ### 22.0.0 — 2026-08-03 New: - Liquid Glass design updates across the mobile experience - Introducing ServiceNow Otto across mobile experiences - Redesigned settings screen with modern interface and expandable sections Fixed: - Push notifications redirect to a screen that reads ‘No data' - Error is thrown when user selects a chart from the ALP - Icon badge notification count is not cleared after notifications are read remotely - Images captured in-app are changed from portrait to landscape - Smart routing from list, form, and KB links to apps doesn't work - Focus does not start at the beginning of the page when selecting a location - Enhanced Chat citation links don’t work properly - Mobile questionnaire details text is cut off under the question - Smart assessment attachment upload fails on first attempt - A blank screen is observed on login despite successful authentication - Users can't be mentioned in the Activity Stream in Japanese - The checklist details screen is greyed out even if the ‘Available offline’ option is on - Submitting a secondary IFS causes attachments added to the original one to disappear - Images captured by the app camera or uploaded to a work order task have no geolocation data Detailed release notes can be found on the ServiceNow product documentation website. ### 21.5.2 — 2026-07-28 Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off -Images failing to upload -Unresponsive app when Face ID and access PIN enabled Detailed release notes can be found on the ServiceNow product documentation website. ### 21.5.1 — 2026-07-23 Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off -Images failing to upload Detailed release notes can be found on the ServiceNow product documentation website. ### 21.5.0 — 2026-07-02 Fixed: - Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' - Mobile questionnaires details text under the question is cut-off - Voice Agent calls drop when users navigate away from the voice agent Detailed release notes can be found on the ServiceNow product documentation website. ## Apps similar to ServiceNow Agent | App | Rating | Price | Category | | --- | --- | --- | --- | | [Wheels Mobile Assistant](https://appshunter.io/ios/app/wheels-mobile-assistant/id1285672691) | 3.2 (651) | Free | Business | | [My ServiceNow](https://appshunter.io/ios/app/my-servicenow/id6448995293) | 4.8 (36) | Free | Business | | [Power Automate](https://appshunter.io/ios/app/power-automate/id1094928825) | 4.7 (5,358) | Free | Business | | [xMatters](https://appshunter.io/ios/app/xmatters/id409162401) | 2.4 (49) | Free | Business | | [Microsoft Azure](https://appshunter.io/ios/app/microsoft-azure/id1219013620) | 4.8 (2,772) | Free | Business | | [GlobalProtect™](https://appshunter.io/ios/app/globalprotect/id1400555706) | 4.4 (2,713) | Free | Business | ## More apps by ServiceNow - 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*