# ServiceNow Agent — user reviews > 378 indexed App Store user reviews of ServiceNow Agent by ServiceNow, rated 4.60/5 from 2,527 ratings. - Source: https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews - App overview in markdown: https://appshunter.io/ios/app/servicenow-agent/id1446951408.md - Rating breakdown: 5★ 1,920 · 4★ 376 · 3★ 111 · 2★ 26 · 1★ 94 ## What do users think of ServiceNow Agent? Overall sentiment: positive **Pros** - 🚀 Efficient and productive - 👍 User-friendly interface - 🔒 Secure and reliable - 📱 Convenient mobile access **Cons** - 🐛 Occasional crashes and bugs - ⏱️ Slow performance at times - 🔍 Limited search and filtering options - 🔧 Lack of key functionality (e.g., changing ticket status) **Commonly reported bugs** - Login issues and frequent log-outs - Broken map/location functionality - Inconsistent performance across devices - Compatibility problems with newer iOS versions **Most requested features** - Ability to assign tickets to self - More customization options (e.g., font size, themes) - Improved notification system (audible alerts, clearing notifications) - Integration with other productivity tools ## Newest reviews (14 of 378) ### 2/5 — Notifications keep climbing *2026-08-06, version 22.0.0* Notifications never clear ### 2/5 — Used to be average *2026-07-24* Used to be an average app now the biometrics cause white screen of death. Not sure who’s testing the updates but now an absolute shocking buggy app with more cons that the single pro ### 4/5 — MobileOSVerison *2026-07-21, version 21.5.0* I use this for work. It has less than half the features on ServiceNow website online. I’ve used SNOW for years so everything else is great so far. ### 3/5 — It works slow at times *2026-06-21, version 21.4.0* Slow to load but works ### 3/5 — Neet Time picker only *2026-06-11* Please provide time picker to enter time just like date/time picker and also fix login issues ### 2/5 — Easy to use *2026-06-09, version 21.4.0* Overall it has worked well but can get unstable at times. Recently has been plagued by time out issues very annoying ### 3/5 — UI *2026-06-05* Some UI like when trying to reassign a ticket is no longer supported on the app iOS26.6 ### 4/5 — Pretty good so far. *2026-05-05, version 21.2.0 (251230090000.1512)* I like it so far. Fast response. A lot of data in one spot and organized. 2 drawbacks. Can the number of work order tasks be shown somewhere so I don’t have to physically count them Also can the physical address of the location be placed in the header. Makes it easier to plan route and identify site. ### 3/5 — Service now *2026-05-05, version 21.2.0 (251230090000.1512)* Still learning to use it ### 4/5 — Not bad *2026-04-22, version 21.2.0 (251230090000.1512)* App works great ### 4/5 — System Engineer *2026-04-19, version 21.2.0 (251230090000.1512)* I never make reviews but this is worth it. This has made my job 5x easier. Just wish I could edit a few other fields but overall this is great! ### 5/5 — Ottima *2026-04-10, version 21.2.0 (251230090000.1512)* Funziona molto bene ### 4/5 — MST *2026-04-08, version 21.2.0 (251230090000.1512)* Please allow an option for us techs to see the store address instead of just showing the store number. A lot of us go based off of address rather than store number ### 4/5 — Case Prioritization *2026-03-12, version 21.1.0* Is there an edit capability to modify the submitter’s prioritization of the case? That would be very useful for correctly addressing and dispositioning cases. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t open *2026-07-27, version 21.5.1* Will not open ### 1/5 — Doesn’t open after last update *2026-07-13, version 21.5.0* Also just sucks to use when it does work ### 1/5 — Can’t login after updated *2026-06-16* Blank screen for login page ### 1/5 — Companies stay away *2026-06-15, version 21.4.0* Not helpful for field work. ### 1/5 — Login page issue *2026-05-12* Hey When will you fix the login page delay issue? ### 1/5 — Terrible after the last release *2026-03-19, version 21.1.0* The app after last update has become very difficult to use. It doesn’t load the tickets, the filters in the list are not correctly applied, the assign to me button doesn’t work.. among other things ### 1/5 — Feedback *2026-02-28* Not sure why everyone is giving so much hype to ServiceNow. I feel Freshservice has a better UI design and more user-friendly functionality compared to ServiceNow. It’s my bad.I’ve been using this tool for the past five months, and I still miss Freshservice. ### 1/5 — App doesn’t update the activities *2026-02-18, version 21.0.1* Since the last update, the activities are not updating. They remain stuck, and the latest activity is not visible in the app ### 1/5 — Who created this? Barely functional. *2026-02-12* Why is the app so bad? Can you please add a filter to sort cases by created or updated date. Also case activity stream is out of order, should display the latest activity, why do I need to scroll through all the updates to them bottom to see the latest activity? Please add an option for notifications to enable notifications for additional comments or work notes, just add more options for different notifications.. ### 1/5 — Not able to see more details in my tickets *2025-12-23, version 20.6.0* Not able to see more details in my tickets ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2026-08-14* The app does add to the productivity , technically can be hard to get your head around, vibe coding has made this much easier. ### 5/5 — Gute App zum Arbeiten *2026-08-13* Hat mein Arbeitsleben erleichtert ### 5/5 — Easy to use *2026-08-08, version 22.0.0* Very useful app and everything on same platform makes easy. ### 5/5 — A great app to do work on the go *2026-07-24, version 21.5.1* The ServiceNow Agent app is a great resource to have for job productivity and service management on the go. It has useful features that enhance the ability for professionals to get their work done efficiently, easily, and quickly. ### 5/5 — Excellent service experience *2026-06-25* The technician responded promptly, demonstrated strong technical expertise, and accurately diagnosed the issue following a system surge event. Troubleshooting was methodical, including validation of media playback, signal path testing, and cross-screen verification to isolate the failure. System functionality was restored where possible, and the remaining issue was clearly identified as a hardware backlight failure rather than a content or player issue. Clear communication was maintained throughout, and all results were documented professionally. System is now stable and operating as expected aside from the identified hardware component requiring repair/replacement. Highly recommended. ### 5/5 — nice work flow *2026-06-10, version 21.4.0* it just works ### 5/5 — SNOW is the GOAT! *2026-05-22, version 21.3.1* Makes IT look easy! ### 5/5 — Excelente *2026-05-18, version 21.3.0* Muito pratico! Fácil usabilidade. ### 5/5 — Technical account engineer *2026-04-27, version 21.2.0 (251230090000.1512)* Works great. It would be great if I could assign tickets to myself via the mobile app. ### 5/5 — Useful app *2026-04-10* Helps to check updates of the cases quickly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*