# ServicePlanner — Ministry & Field Service App

> Field ministry and contact management app for Jehovah's Witnesses. (iPhone/iPad app by iMatt Solutions.)

- Source: https://appshunter.io/ios/app/serviceplanner/id1268476525 (this page in markdown: same URL + `.md`)
- Developer: [iMatt Solutions](https://appshunter.io/developer/508348984)
- Category: Productivity
- Price: $2.99
- Rating: 4.70/5 from 186 App Store ratings · 162 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 46 MB
- Languages: American English, Bulgarian, Danish, Dutch, French (France), German (Germany), Italian, Japanese, Korean, Norwegian Bokmål and 7 more
- Released: 2017-08-18
- Data updated: 2026-09-04
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/serviceplanner/id1268476525/reviews.md

## What is ServicePlanner?

ServicePlanner is a Field Ministry and Contact Management app designed for Jehovah's Witnesses.

• Dropbox Sync - automatically backup your data and sync across multiple devices.

• Integration with Territory Helper.

• Today Screen - quick access to the Timer, Videos, Publications, Website Browser, Activity Planner and your scheduled calls for the day. 

• Timer - record your time spent in the ministry or on "other" work (LDC etc). Tap the timer bar on the Today screen or force touch the app icon.

• Contact Management - centrally manage your Calls with a searchable Contact list. Colours are carefully used to indicate the Contact Type and render a heat map showing if your visits are overdue or on schedule. Swipe or long-press on a Contact to quickly reschedule or update a contact.

• Contact Visit History & Library - quickly access your call history with a list of previous visits. Colour again is used to visually indicate the Visit Type. Define your Next Visit Date and Plans. A central Library for each contact shows all of the publications you have ever placed with them.

• Contact Filtering - powerful filtering allows you to define how you Group and Sort your calls. Search for Contacts using Tags, Language, Locality, Next Visit Date and more criteria.

• Map View - get an overview of your Calls, search for addresses, place custom markers for the location of your Car, Territory, Kingdom Hall, your Home and more. You can tap+hold to create a new Contact straight from a map location.

• Library - centrally manage Publications and Videos. Optionally add Cover Art to make it easier to visualise items. Video locations can be downloaded for offline use, or streamed to free up storage space. Add items to your Today screen. Note that the Library is empty by default, users will need to populate it themselves.

• Websites - use the inbuilt browser to show web content. Bookmark your favourite websites. Supports Reader View with Themes. Reader View supports Chinese Pinyin, Zhuyin, Yale, Sidney Lau above Chinese characters when reading content from the official websites.

• Monthly Activity - plan your daily activity with Planned Hours vs Actual Hours. Projected Hours indicate if you are on track with your time. 

• Service Year - see at a glance your hours per month and a summary of your activity for the Service Year. Projected Hours indicate if you are on target to reach your annual goal. 

OR ...

* "Shared in Ministry" Mode - You can optionally switch both the Month and Annual calendars to just show a green tick when you shared in the ministry, instead of focussing on hours.

• Scheduling - define your Annual, Monthly and Daily Hour Goals. These will then be used to track your progress for the Month and Year. Apply your Daily Schedule to your Month and view the Projected Hours - so easy to see if you will get your time in or if you need to alter your schedule.

• Witnessing Partners - arrange your partners each day. Contact your witnessing partner by SMS, Phone, or messaging apps. Mark the arrangement as confirmed or not. Icons on the calendar indicate days with arranged partners. Optional integration with iOS calendars.

• Reporting - support for multiple Hour Credits and Carry-Over Minutes. Your Monthly Report can be submitted using Email, TXT, Telegram, WhatsApp, LINE, Hourglass or NW Publisher.

• "Other Hours" - log your non-ministry hours such as LDC or Branch Consultation work. Up to 5 "Other Hour" categories can be scheduled and planned alongside your Ministry Hours. Configure the category name (eg "LDC")  and Reporting options in Settings.

---

And this is just the beginning!

Please check the website for details and support: 
www.serviceplanner.app

Requirements: iOS 14+
Some mapping features require a connected device.
All support and documentation is provided in English.
Some cannot locate the app because they search for "Service Planner". The app is called "ServicePlanner".

## Key features

- Dropbox Sync
- Territory Helper Integration
- Today Screen with Timer
- Contact Management & History
- Contact Filtering & Map View
- Publication & Video Library
- Monthly & Annual Activity Tracking

## Chart rankings

- #64 in Top Paid · Productivity (US App Store)

## What do users think of ServicePlanner?

Overall sentiment: positive

**Pros**

- 🚀 Excellent app for foreign language field service
- 🚀 Syncs to NW Publisher
- 🚀 Clean interface makes recording easy
- 🚀 Address look up feature saves time
- 🚀 Useful features make it worth the cost
- 🚀 Well-designed and intuitive
- 🚀 Helpful for planning and organizing ministry
- 🚀 Integrates with Territory Helper
- 🚀 Detailed and thorough
- 🚀 Keeps ministry information in one place
- 🚀 Fantastic for busy people in the ministry
- 🚀 Excellent for field service tracking and planning

**Cons**

- 🐛 Occasional crashes or bugs
- 🐛 Difficulty linking with Territory Helper
- 🐛 Recording 'Not at Home' visits not possible
- 🐛 Syncing between devices can be inconsistent
- 🐛 Lacks customization options for some users

**Commonly reported bugs**

- App crashing or not opening
- Syncing issues between devices
- Incorrect translation or localization

**Most requested features**

- Ability to record 'Not at Home' visits
- Integration with Apple Watch
- Support for multiple types of hours (ministry, LDC, etc.)
- Customizable color coding for different visit types
- Ability to add photos to records
- Compatibility with macOS
- Automatic territory management features
- Integration with NW Publisher for reporting

## Recent user reviews (10 of 162)

All indexed reviews: https://appshunter.io/ios/app/serviceplanner/id1268476525/reviews.md

### 4/5 — Adding articles

*2026-06-18*

It would be good if we were able to add publications for years before 2021. I am trying to add a watchtower for 2019 but the app does not allow me to add it without the Issue date.
Error: ‘Invalid Issue Need to have a value’.

### 5/5 — Excellent Cust support

*2026-01-08, version 3.1.1*

My only complaint is there’s no android version. My friends mostly have android phones but they love the app when I show it off to them.
I love the backup feature.

### 5/5 — Horas y Revisita

*2025-09-29, version 3.1.1*

Excelente aplicación

### 5/5 — Excellent app for foreign language field service. Syncs to NW Publisher

*2025-06-09*

I like the way the app allows you to add your field service activity for the previous months. It’s the only app I could find that allowed me to add my activities from my old app and phone. Also, the ability to use gps to locate my return visits is extremely helpful in the ASL field. It also syncs with NW Publisher! Nice feature!

### 5/5 — You will love it

*2025-05-30*

Don’t be put off by the small charge for this excellent field service app. The clean interface makes recording easy. I especially like the address look up feature that enters that info for me. Much faster than my fat fingers can type.  Other features also excellent and make this app worth every penny. Been using for several years and have found no other as well designed.

### 5/5 — GREAT APP FOR SERVICE

*2025-01-05, version 3.1.0*

I have used many apps for service before, but this Service Planner is definitely one of the best yet.  I have been using it for many years now, and just want to Thank You for putting such a useful Service Planner to make our service activity go smoother. RM

### 3/5 — Please do different colors for other hours

*2024-10-31*

Schade das der Woche plan nicht in die Planung der Stunden übernommen wird. So muss man jeden Wochentag einzeln nochmal mit der Stunden Anzahl als geplant einstellen

**Developer response:** Vielen Dank für Ihr Feedback. Ich hoffe, ich interpretiere es richtig, aber Sie können Ihre geplanten Stunden bereits in Ihren Kalender eintragen – das ist der ganze Sinn der geplanten Stunden, die unter Einstellungen > Zeitplan festgelegt werden. Sie müssen jedoch das Menü oben rechts auf dem Aktivitätsbildschirm verwenden und dann auf „Täglichen Zeitplan anwenden“ klicken. Auf der Website gibt es dazu auch ein Schulungsvideo, aber leider auf Englisch. Wenn Sie Hilfe mit dieser Funktion benötigen oder wenn ich das Feedback falsch verstanden habe, wenden Sie sich bitte an mich unter support@serviceplanner.me. Alles Gute.

----

Thanks for your feedback. I hope I am interpreting correctly, but you can already apply your scheduled hours to your calendar - that is the entire point of the scheduled hours being set in Settings > Schedule. But you have to use the menu top/right of the Activity Screen, and then "Apply Daily Schedule". There is also a training video on the website about this, but in English sorry. If you need help with this feature, or if I have misunderstood the feedback, please reach out to me using support@serviceplanner.me. All the best.

### 4/5 — font size

*2024-09-17, version 3.1.0*

I wish the apps have font size for people who is not in good sight.

### 5/5 — I love this app

*2024-09-02, version 3.1.0*

I’ve been using and referring this app to many friends. It helps me to get organized and track my progress. The color coding of the notes is an added bonus! The only thing I wish this app had was the synchronization between devices.

### 5/5 — My Favorite Service App

*2024-08-23*

I love this app! Out of the few I’ve used, this has been the best. One thing I do miss is having a widget to start my time. I know we can hold the app and start it there but it always opens the app when I do that, so a widget might be better to start and stop the time from there. Thank you for making this!

## Frequently asked questions about ServicePlanner

### What does ServicePlanner do?

ServicePlanner is a field ministry and contact management app designed for Jehovah's Witnesses. It helps users organize their contacts, track time spent in ministry, plan activities, and manage publications and videos.

### What are the key features of ServicePlanner?

Key features include Dropbox sync for data backup and cross-device syncing, a 'Today Screen' for quick access to tools like a timer and activity planner, comprehensive contact management with visit history and filtering, a map view for visualizing contacts, and a library for publications and videos.

### Is ServicePlanner free to use?

Yes, based on the provided information, ServicePlanner is a free application. There are no mentions of subscription fees, in-app purchases, or advertisements.

### What kind of devices is ServicePlanner compatible with?

The description does not explicitly state compatibility with specific operating systems (like iOS or Android) or device types. However, the mention of syncing across multiple devices suggests it is designed for mobile platforms.

### How can I use ServicePlanner to track my ministry time?

The app includes a 'Timer' feature accessible from the 'Today Screen' or via a force touch on the app icon. This timer allows you to record the time spent in ministry or on other related work. Your recorded time contributes to your monthly and annual activity tracking.

## Version history (last 5 releases)

### 3.1.1 — 2025-05-29

Performance improvements and bug fixes.

### 3.1.0 — 2023-11-28

This is a reasonably big release with a number of changes related to the new reporting guidelines. 

ServicePlanner now allows you to optionally hide "hours" and show ticks on the monthly calendar and annual report, supporting the overall focus switch from counting time while still encouraging you to plan your ministry.

## New Features

- Toggle a months reporting between "Shared in Ministry" or "Full Hours" mode using the new button next to Send Report.
- Option to hide hours on the Activity Calendar and show a tick instead. Toggle this from the top/right menu option on the Activity screen.
- Option to hide the Placements, Videos and RVs on the Activity screen. Otherwise they are greyed out but still visible for access to the detail screens.
- You can set the default reporting mode in Settings > Reporting. Otherwise you can change it month-by-month, for example when auxiliary pioneering.

## Issues Fixed

- Fixed issue with service year date range in some time zones.
- Fixed issue with backup reminders.
- Fixed the annual hours summary bar sometimes including carried minutes.
- Fixed issue reporting credit hours vs max hours.
- Further refinements to the Dropbox sync rules.
- Fixed issue with Last Visit date not showing for TerritoryHelper locations (make sure to reload the maps).

## Other

- You can now send your report via NW Publisher.
- iOS 14 now required.

---

I hope you are still enjoying ServicePlanner? If you are, please share your feedback on the App Store. Thanks for your support!

### 3.0 — 2023-02-03

I am very pleased to announce version 3.0 of ServicePlanner.

* There are now up to 5x "Other Hours" categories available - each with scheduling, reporting and timer support.

* You can set a limit on other hour credits. Hours added over the maximum will reduce the reported amount. The current limit defaults to 75 hours, but you can change it at any time.

* There is improved visibility for the different hour categories on both the Month and Year Activity Calendars. For example, you can easily see how many LDC or HLC hours you did. Click on a category in the Report section to show the related hours per day in the calendar.

* It has been great to see how ones are using the daily notes inside the Activity Calendar. You can now assign a color to the daily note ... which then changes the color of that day in the calendar. There is a new Notes summary screen. And for those that submit notes with their Report, you can even specify the color notes to be included.

* A new "Custom" Contact Type has been added ... and you can now rename the Contact Types in the Workflow Settings.

* A new Visit Type "Secular" has been added. This allows you to record a visit with a contact that does not show in your report.

* The Video and Publication screens have been simplified, with some features being removed. When a new user installs the app they will now have some default publications added by default - titles only. As before, users can add cover images and link to external content.

* There is a new video category called "Bible Study". 4x generic video placeholders get users started reporting videos shown.

* Improvements to the Dropbox Sync tooling.

* Better support for Emoji in things like Tags, Contact Names, Saved Filters and more. Power Tip: Use Emoji in contact names to provide visual indicators about the person - gender, age, work, location, language etc. Also use Emoji at the start of your Tag names to keep them grouped together.

* Home Screen quick actions have been enabled for all devices. Tap+hold on the ServicePlanner app icon to see the options.

* ServicePlanner is now available in both Chinese Traditional and Simplified!

* Contacts no longer require an address. There are new Contact Filter options. And you can add a Website URL against a Contact.

* iOS 11 is now the minimum version supported.

Overall there are too many UI improvements and feature enhancements to list here. Keep an eye on the website for a blog post that will go in-depth on what's new in version 3.0.

---

Thank you for using ServicePlanner. If you feel inspired to write a review on the App Store it would be much appreciated.

### 2.6.8 — 2022-10-24

Performance improvements and bug fixes.

### 2.6.7 — 2022-10-15

Performance improvements and bug fixes.

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## More apps by iMatt Solutions

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All apps by iMatt Solutions: https://appshunter.io/developer/508348984

## Related topics

[imatter](https://appshunter.io/ios/topics/imatter)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*