# ServiceTitan Field — user reviews > 258 indexed App Store user reviews of ServiceTitan Field by ServiceTitan Inc., rated 3.40/5 from 4,511 ratings. - Source: https://appshunter.io/ios/app/servicetitan-field/id1629928933/reviews - App overview in markdown: https://appshunter.io/ios/app/servicetitan-field/id1629928933.md - Rating breakdown: 5★ 2,374 · 4★ 229 · 3★ 225 · 2★ 220 · 1★ 1,463 ## What do users think of ServiceTitan Field? Overall sentiment: negative **Pros** - 🚀 Works well - 🚀 Great UI - 🚀 OCR works well - 🚀 Timesheets are good **Cons** - 🐛 Crashes consistently - 🐛 Glitchy and malfunctioning - 🐛 Convoluted invoicing - 👎 Missing features - 👎 Less capable than previous version - 👎 Not service tech friendly - 👎 Complicated and over-complicated - 👎 Ugly UI, looks outdated - 👎 Holding customer info hostage **Commonly reported bugs** - Can't clock in/out - Can't write up job summary properly - Frequent sign-outs **Most requested features** - Ability to add new customers - See job duration for labor charges - Sell memberships in the field ## Newest reviews (19 of 258) ### 3/5 — Order style *2026-08-26, version 21.1.1* The older style I liked better there was less moving the page up and down. To get to options my Office has requested a lot of of the bugs that I had or issues or things that I did not like already. ### 2/5 — Service issue with 2bars of signal/full signal, also refreshing next task/job *2026-08-16, version 21.1.1* When you have 2 bars of signal it will constantly say you are offline then online, then won’t load estimates, and won’t let you load no pictures and makes it a pain to fill paperwork out. Also when you try to refresh to get the next task/job you have to close the app each time which is an error somewhere in the coding for refreshing for next item. ### 1/5 — Quality of app *2026-07-30, version 20.1.1* The app crashes randomly,. even when you have service it still takes you off line. more than half the time I have to click on a new line multiple times to get it to move on, and even then sometimes returns to the previous line you were working on. I don’t have this problem with any other app so it is not a tablet issue. ### 1/5 — Unnecessary Changes *2026-07-21, version 20.1.1* We were just made to update to the new version of ST last week. Nothing but issues. Won’t stay online spite good service on the tablet, the new layout is not intuitive and frankly ugly, you can’t click on and copy/paste most things so transferring information from one place to another (I.E. the invoice number into an order form) so you need to memorize it or take a picture and type it in manually, the history takes forever to load even with good service and if it actually does load (I can set the date range to a single day but because it was 6 months ago it might take 5 minutes to bring up my old invoice), etc. The old version looked and worked much better, was actually user-friendly, and really didn’t have much in the way of problems that me and the other techs noticed, but with the new version we’re all finding new things daily that irk us about it. If something isn’t broken you shouldn’t fix it. ### 1/5 — Horrible Upgrade *2026-07-17, version 20.1.1* The old app was just fine. I am constantly reporting bugs to ST to have them fix. There are so many issues it’s hard to keep track of all my open cases. I guess this is what happens when a company goes public. ### 1/5 — ⭐☆☆☆☆ Greatly Downgraded the Technician Experience *2026-07-14, version 20.1.1* I’ve used ServiceTitan in the field for a long time, and the newer version has made my job significantly more difficult. The biggest issue is the Pricebook. When I’m standing with a customer, it’s often difficult to find the correct items. Even worse, the app will sometimes display one price and then suddenly glitch to a much higher price after I’ve already discussed the original price with the customer. That’s incredibly embarrassing and makes it look like I’m changing the price on them. It hurts my credibility, and more often than not I lose the job because of it. Another major disappointment is the removal of the technician sales and commission tracking that was available in the previous version. I used to be able to quickly see how much I had sold that week and other useful commission information. That was one of the most valuable features for field technicians, and it’s gone. The new app feels much more basic while somehow creating more problems. The photo and video system is also a step backward. Adding pictures now takes far more steps than it used to, making documentation slower and more frustrating. Videos continue to be unreliable, just as they were before. I’ve had multiple videos fail to upload or disappear entirely after recording them. As a service technician, those videos are often critical for warranty documentation and protecting both myself and the customer. Job history is another major issue. The location information frequently fails to show recent service history, displays information from years ago instead, or doesn’t show anything at all. Having quick access to accurate job history is essential for determining warranty coverage and understanding what work has already been completed. The app also provides very little feedback when it’s processing tasks. For example, when sending an invoice summary to a customer, it’s difficult to tell whether it has actually been sent or if it’s still loading. If I close the app because it appears frozen, the process often fails, and the customer never receives the invoice. I’ve had multiple customers tell me they never received their invoice summary because of this issue. Overall, the new ServiceTitan has made routine tasks slower, less reliable, and more stressful. Instead of helping technicians work efficiently, it creates unnecessary delays, technical issues, and awkward customer interactions. I hope these problems are addressed because the previous version provided a much better experience for technicians in the field. ### 2/5 — Lots of bugs *2026-07-13, version 20.1.1* No cell service no use of app. Can’t log out can’t get pricing or add items. POS. Don’t remove dispatched that have Changed ### 3/5 — Clunky *2026-07-12, version 20.1.1* It’s OK at best could be a lot more user friendly for field ops techs.to use.takes way longer than it should to use before and after your job is complete. From a field tech’s perspective I would definitely NOT!! Recommend this for others to use. ### 1/5 — Sucks *2026-07-10, version 20.1.0* Old app is way better. Constantly glitching, doesn’t work with little cell service. Doesn’t save or upload while off line ### 1/5 — Went from bad to terrible *2026-07-07, version 20.0.1* This is designed by clowns. It’s difficult to avoid showing the customer the material cost when going over estimates. It is constantly going offline even with full service. Changed won’t load until you refresh ten times. My life is measurably worse since I had to start using this everyday ### 1/5 — No focus no zoom *2026-07-06, version 20.0.1* How am I supposed to take and upload proper pics? No that’s Big Brother. See what I did there? ### 1/5 — Be tracked when not clock it *2026-06-29, version 20.0.1* I think that if a employee is not clocked in. that they should not be tracked by gps regardless if they are using the app to see next jobs when not clocked in ### 2/5 — Owner *2026-06-26, version 20.0.0* Too many buttons too many options not simple like Amazon have to mash four buttons to send a client an email ### 1/5 — Cumbersome *2026-06-25, version 20.0.0* No real training, doesn’t really do what they said it can go.It seems like they OVER sold it. I think they need to go back to the engineering team and fix a lot of the hiccups and bugs that the system and software has. ### 1/5 — View like a tech *2026-06-25, version 19.3.0* Don’t used, to slow, to complicate and is not friendly use it ### 1/5 — Atrocity *2026-06-24, version 19.3.0* No words bro holy downgrade ### 1/5 — Terrible *2026-06-24, version 19.3.0* The worst app I have ever used. Complicated and my employees can’t get tips. Huge no, I hate it. ### 1/5 — App is trash desktop even worse *2026-06-22, version 19.3.0* App is trash desktop even worse not user friendly not intuitive at all. Worst CRM I’ve ever used! ### 1/5 — This app sucks worse than the old one. *2026-06-19, version 19.3.0* Read title again. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful changes from the previous version *2026-08-27, version 21.1.1* Uploading pictures sucks, typing constantly lags and changes what was typed, response time is worse now, loses connection all the time, acquiring data from the past inspections is worse. ### 1/5 — Owner *2026-08-26, version 21.1.1* It horrible! It locks up it doesn’t update and barley operates normally switches to on and off line all the time. If ur a business owner its great for calling out your techs if your a tech it’s garbage !!! I’m both so im screwed ### 1/5 — Horrible *2026-08-25, version 21.1.1* This app is so much worse than the old service titan app. Over complicated. Tabs in weird places, and super glitchy. Please fix the bugs and make this more user friendly like the old app. ### 1/5 — I hate this app *2026-08-25, version 21.1.1* The old app was light years ahead of this convoluted trash. ### 1/5 — Installer *2026-08-20, version 21.1.1* Constantly get too many service calls coming in. ### 1/5 — Still bugs *2026-08-13, version 21.0.0* Field app still is not as smooth as the older one. I get angry every time i use it and it is not user friendly. ### 1/5 — No option for tip *2026-08-13, version 21.0.0* Doesn’t have a tip option, app is trash just cos of that all my team hates it. I do too. ### 1/5 — Glitchy *2026-08-11, version 21.0.0* So much more clunky and glitchy than the original. ### 1/5 — Attempt at AI integration failed *2026-08-07, version 21.0.0* They ruined the app with the AI update. ### 1/5 — Look Elsewhere *2026-07-30, version 20.1.1* This app is forced on us by our company. It has more glitches and issues in a day than any other app I’ve ever use on any platform. - constantly taking me “offline due to poor connection “ when I literally have 5 bars of 5g. All button presses and commands are slow or do not register at all most of the time. I wish I was alone in my struggles with this but all our other technicians experience the same or worse issues. ## Most praised reviews (10 highest-rated) ### 5/5 — Muir’s *2026-06-23, version 19.3.0* Efficient, friendly, knowledgeable, would recommend without reserve ### 5/5 — Worth it *2026-05-23, version 19.0.0* It’s got a little bit steeper learning curve then the old app, but reliability and features make it worth it ### 5/5 — Bad app old app better *2026-05-12, version 18.0.0* The app is very glitchy, everything has an extra step to get something done over all the app is horrible. ### 5/5 — High Rate of Improvement *2026-05-01, version 18.0.0* Service Titan always rapidly improves on new products and features after their initial release. This is why we choose them and will even wait for their upcoming products over rushing to be first with 3rd party vendors. Almost all of the complaints in other reviews have now been addressed in minor and major releases from March-April of 2026. As a IT professional for our company, I can definitively say that this app is for anyone on any devices as of release 18.0. The app has been so great, we have technicians in the field using a phone only to take full advantage of tap to pay. This dramatically decreases credit card processing fees and will save our company over $160,000 a year in credit card processing fees. Thank you Service Titan, we cant wait to see whats next. ### 5/5 — Intuitive *2026-04-06, version 17.0.1* Very useful tool , presentation worthy - for customers to see information and charts, dispatching technicians photos creates a customers first piece of mind. Time stamps and history for the specific jobs. Phone calls to photos get you from start to finishing estimate/sales. ### 5/5 — Reliable *2026-01-28, version 16.0.0* So much better than that old Service Titan App. Labeling picture. Identifying incomplete forms and overall better organized ### 5/5 — Superior to other version *2026-01-11* I prefer this version of Service Titan to the original. I hope this version can scan checks soon that's the only time I go back to the previous version. Other positives to this version are that it doesn't drain the battery of your phone or tablet and it doesn't drain the battery of your credit card reader. Also it works on the phone just as well as the tablet. ### 5/5 — Efficient system *2025-10-26* I find the Service Titan Field app to be extremely extremely efficient from price presentation to adding photos or uploading files all the way through to the payment completion process. I have used other systems however this is hands-down the best system for field service that I have ever had the pleasure of using. Great job putting this one together. ### 5/5 — Built for commercial *2025-10-22* We use it for our commercial overhead door business and it works great. We don’t need financing or payments for our work so glad we turned those off. It also works great for projects- time tracking, findings for additional work. ### 5/5 — Works for me *2025-02-28, version 4.1.0* Works good for me, we switched recently and it does the job --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*