# ServiceWA

> WA State Government services app for residents, citizens, and visitors. (iPhone/iPad app by Government of Western Australia.)

- Source: https://appshunter.io/ios/app/servicewa/id1599181775 (this page in markdown: same URL + `.md`)
- Developer: [Government of Western Australia](https://appshunter.io/developer/1599182107)
- Category: Productivity
- Price: Free
- Rating: 2.36/5 from 1,037 App Store ratings · 131 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 82 MB
- Languages: American English
- Released: 2021-12-29
- Data updated: 2026-08-31
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/servicewa/id1599181775/reviews.md

## What is ServiceWA?

ServiceWA is provided by the WA Government to help people connect with WA State Government services. It is designed for Australian residents or citizens who live in WA, do business here, or are visiting WA.

The ServiceWA app allows you to activate and access select WA Government services in one place.

The App may require you to enable camera or location services based on the service that you enable.

For more information about ServiceWA, including how to link your Digital Identity, visit https://www.wa.gov.au/organisation/government-of-western-australia/servicewa-mobile-app

## Key features

- Access WA State Government services
- One-stop government service hub
- Digital Identity integration
- Location services integration
- Camera services integration

## What do users think of ServiceWA?

Overall sentiment: negative

**Pros**

- ✅ Centralizes multiple government services in one app
- 🚀 Fast load times and efficient performance (for some users)
- 🔒 Secure identity verification process
- 📱 Check-in functionality works well once set up
- 💉 Vaccination certificate integration
- 🎯 All-in-one solution for COVID-related services
- ⚡ Quick setup for tech-savvy users (under 45 minutes)

**Cons**

- 😤 Extremely complex and frustrating setup process
- 🔐 Requires multiple app downloads (MyGovID, Medicare app)
- ❌ Poor user experience for non-technical users
- 🚫 Mandatory digital ID requirement (privacy concerns)
- ⏳ Time-consuming identity verification steps
- 🔗 Confusing navigation and unintuitive design
- 📵 Doesn't work on older iPhone models (iPhone 6, iOS below 14)
- 🌐 Non-Australian phone numbers not supported
- 🔄 Requires re-setup when changing devices
- ⚠️ Accessibility issues for elderly users
- 🔴 Frequent crashes and loading screen freezes
- 📊 Data loss on app updates
- 🚨 VPN blocking functionality
- 🐌 Slow camera launch for QR scanning
- 💔 Doesn't work reliably on mobile data (only WiFi)
- 🔗 Broken links and redirects to websites instead of integration

**Commonly reported bugs**

- App crashes on launch or gets stuck on loading screen
- Login authentication fails with MyGovID
- Verification code SMS never arrives or times out
- App freezes waiting for verification code with no way to exit
- Unspecified error messages during login
- JSON forbidden error on MyGovID authentication
- Blank screen after ID validation attempt
- App won't appear on home screen (must open from App Store)
- Incompatible with iPhone 6 and older iOS versions (OID003 error)
- G2G Pass tab has broken email confirmation field
- Fuelwatch feature not appearing despite release notes
- Vaccination certificate shows wrong valid date
- App hangs on home screen when using mobile data
- Requires phone restart to function properly
- Facial recognition scan issues
- App doesn't support 120Hz refresh rate devices
- Cannot import vaccination certificate from Safari/Chrome
- Redirect loops when sharing COVID certificate with SafeWA
- Cannot check in children through the app

**Most requested features**

- Check-in history visibility (at least 7-14 days)
- Manual check-in capability
- Dark mode option
- Ability to hide personally identifiable information (DOB)
- Digital driver's license support
- Online vehicle registration access
- Fuelwatch integration (actual integration, not just links)
- Emergency services integration
- Transperth integration
- License renewal reminders
- Seniors WA integration
- Back-tap app opening feature
- Searchable service list organized by life events
- Check-out functionality for time tracking
- Support for non-Australian phone numbers
- Ability to register without passport
- Multiple alert areas for bushfire alerts
- Photo ID display at venues
- Support for temporary visa holders without driver's license

## Recent user reviews (10 of 131)

All indexed reviews: https://appshunter.io/ios/app/servicewa/id1599181775/reviews.md

### 1/5 — Not working

*2026-08-09, version v2.15*

I tried to login but it gives me step by step instructions to do another app……HELLO I’ve done it months ago.

### 1/5 — Constant “Unspecified Error” – Cannot Log In

*2026-07-30, version v2.15*

This app has been completely useless for me. It doesn’t work on my iPhone and keeps showing “An unspecified error occurred” every time I try to log in. I’ve deleted and reinstalled the app, but the problem is still there. I also sent an email to the relevant support department and haven’t received any response. Very frustrating, especially when you need to access important government services. Please fix the app and improve customer support.

### 1/5 — Useless Application

*2026-07-29, version v2.15*

This application is totally useless and a waste of time in its current format. Good idea but very poorly executed by the developers. Will reject and block applications and the help line is totally ineffective in resolving as it can lock you out for multiple issues that are not readily apparent

### 1/5 — Do better gvt

*2026-07-29, version v2.15*

All AU government apps are abysmal.

### 1/5 — Rubbish

*2026-07-28, version v2.15*

This app is one of the worst constructed I have ever seen. Shame on the developers who are obviously incompetent.

### 1/5 — Unreliable

*2026-07-28, version v2.15*

It says “you have no claimed offers”, but I have.
It says “you have a new msg in your inbox” but I don’t.
Called helpline and automated response says they have “a higher than usual number of calls, please call back later; and it hangs up”
Bureaucratic useless app

### 1/5 — Rob H

*2026-07-23, version v2.15*

This app is GARBAGE.  Every time I log in I have to go through the same set up process, it is so bad I have to set up a PIN and active biometrics.  I would suggest however developed this app is a 14 year old.  Have the developers not heard of testing the app first, or beta testing at its most rudimentary level.  A fine example of government wasting taxpayer money, while preaching poverty and expecting the taxpayer to then fund their manifest failures.

### 1/5 — Hopeless link to digital id

*2026-07-23, version v2.15*

Endless circular system that always leads back to the same getting started point.  It’s time to give up this link and go back to login using two tiered system

### 1/5 — Terrible

*2026-07-21, version v2.15*

Constantly redirecting to other Apps. Doesn’t function properly. Complicated and stupid.

### 1/5 — Ts worse than Hitler gng

*2026-07-20, version v2.15*

Trash ah app

## Frequently asked questions about ServiceWA

### What is ServiceWA?

ServiceWA is an application provided by the WA Government that allows users to activate and access select WA State Government services in a single, convenient location. It is designed to streamline interactions with government offerings for eligible individuals.

### Who is ServiceWA for?

This app is intended for Australian residents or citizens who live in Western Australia, conduct business there, or are visiting the state. It aims to provide easy access to government services for these groups.

### Does ServiceWA cost money to use?

Based on the provided information, ServiceWA is a free application. There are no mentions of in-app purchases or subscription fees associated with its use.

### What services can I access through ServiceWA?

The app allows you to activate and access select WA State Government services. For specific details on which services are available and how to link your Digital Identity, you can visit the official WA Government website.

### Does ServiceWA require specific permissions?

Yes, the app may require you to enable camera or location services. These permissions are dependent on the specific WA State Government services you choose to activate and use within the application.

## Version history (last 5 releases)

### v2.15 — 2026-07-17

This update includes bug fixes and enhancements. 
Have a question or suggestion? Email us at support@digital.wa.gov.au

### v2.14.2 — 2026-07-02

This version includes minor bug fixes.

### v2.14.1 — 2026-06-30

This update includes bug fixes and enhancements. 
Have a question or suggestion? Email us at support@digital.wa.gov.au.

### v2.14 — 2026-06-24

This update includes bug fixes and minor enhancements.
Have a question or suggestion? Email us at support@digital.wa.gov.au

### 2.12.1 — 2026-06-08

This update includes bug fixes and enhancements. 
Have a question or suggestion? Email us at support@digital.wa.gov.au.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*