# SettleAssist

> Residential exterior damage inspection tool for hail and wind. (iPhone/iPad app by Accurence.)

- Source: https://appshunter.io/ios/app/settleassist/id519332415 (this page in markdown: same URL + `.md`)
- Developer: [Accurence](https://appshunter.io/developer/519332418)
- Category: Business, Productivity
- Price: Free
- Rating: 3.80/5 from 276 App Store ratings · 41 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 64 MB
- Languages: American English
- Released: 2012-04-26
- Data updated: 2026-08-09
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/settleassist/id519332415/reviews.md

## What is SettleAssist?

The Accurence app simplifies inspecting the exterior of homes and residential buildings for hail or wind damage.  The app supports both SettleAssist and ScopeAssist products.

## Key features

- Exterior home inspection
- Hail damage assessment
- Wind damage assessment
- Supports SettleAssist
- Supports ScopeAssist

## What do users think of SettleAssist?

Overall sentiment: negative

**Pros**

- 👍 Great photo features
- 👍 Seamless referral sending
- 👍 Friendly customer service
- 👍 Guides through process
- 👍 Efficient photo loading
- 👍 Awesome tool for productivity
- 👍 Streamlined workflow
- 👍 Organized estimate building
- 👍 Helpful for new adjusters
- 👍 Simplistic and ameliorating

**Cons**

- 🐛 Slow performance
- 🐛 Unintuitive interface
- 🐛 Login issues repeatedly
- 🐛 Makes adjusting worse
- 🐛 Slows everything down
- 🐛 Password issues (expiration, reuse)
- 🐛 Errors during setup and use
- 🐛 No resend function for failed claims
- 🐛 Delays in photo processing
- 🐛 Adds unnecessary line items
- 🐛 Limited material variations
- 🐛 Dangerous on roofs (multi-step photo process)
- 🐛 Jams Xactimate
- 🐛 Rearranges photos in report
- 🐛 Wastes hours trying to contact support
- 🐛 Creates ugly estimates
- 🐛 Duplicates estimates
- 🐛 Takes grainy photos
- 🐛 Freezes and locks up
- 🐛 Photos get stuck
- 🐛 Not efficient for high inspection volume
- 🐛 Not useful for intermediate/advanced adjusters
- 🐛 Time-consuming, prolongs claims process
- 🐛 Estimate tree looks ridiculous
- 🐛 Must always modify estimate tree
- 🐛 Not all roof covering options
- 🐛 Photo quality is poor
- 🐛 Won't open claims or locks up
- 🐛 Low-res photo reports
- 🐛 Inaccurate estimates
- 🐛 Needs offline function
- 🐛 Lacking interface and usability
- 🐛 Spits out crappy reports
- 🐛 Does not have all line items
- 🐛 Lacking useful features
- 🐛 Always inaccurate
- 🐛 Not useful for long term
- 🐛 Waste of time
- 🐛 Glitches and slow
- 🐛 Estimates are of poor quality
- 🐛 Ridiculously slow and inaccurate
- 🐛 Very glitchy
- 🐛 Does not work without network
- 🐛 Needs critical update
- 🐛 Hate it, forced to use it
- 🐛 Horrible app
- 🐛 Terrible app
- 🐛 Sketchy rating system
- 🐛 Questionable ratings
- 🐛 Horrible integration with JobNimbus

**Commonly reported bugs**

- Forgets login repeatedly
- Errors during setup and use
- No resend function for failed claims
- Delays in photo processing
- App adds pain line items for everything
- Jams Xactimate
- Rearranges photos in report
- Freezes, locks up
- Photos get stuck inside the app
- Voice dictation not working correctly (iOS 13)
- App does not work when network is unavailable
- Glitchy performance
- Estimates are of poor quality
- Ridiculously slow and inaccurate
- Very glitchy
- Creates horribly inaccurate estimates
- Won't open claims or locks up
- Photo quality is an F

**Most requested features**

- FaceID/Biometric login
- "Apply to all elevations" option for guttering
- Improve password management (allow reuse, no forced resets)
- Offline functionality
- Improve photo quality
- Add more material variations
- Improve estimate tree appearance upon upload
- Add all options for roof coverings
- Improve voice dictation for photo labeling
- Advanced login features
- Update to better suit user needs

## Recent user reviews (10 of 41)

All indexed reviews: https://appshunter.io/ios/app/settleassist/id519332415/reviews.md

### 1/5 — So bad

*2025-07-03, version 8.25.2*

Awful app. It forgets my login repeatedly even though I have it saved on the phone. It’s slow, unintuitive, and makes adjusting so much worse.

### 1/5 — Useless

*2024-10-13, version 8.21.28*

slows everything down

### 2/5 — Little things that never get updated

*2023-09-18, version 8.19.122*

Used the app for multiple years and there’s so many things that could be updated for better work flow that never get done.  
Passwords are the most annoying thing… you can’t use previous 12, if you accidentally enter it wrong 3 times you have to call an 800 number. For some reason they can’t figure out how to use faceID.  
The app never updates minor things like why do I have to select guttering on each elevation?  Why doesn’t it let you have an “apply to all elevations” option?  
A couple phones call with real life adjusters could make this app much easier to use it feels like.  
One good note the 800 line customer service people are always friendly.

### 1/5 — Terrible app

*2023-03-15, version 8.16.512*

Made mandatory use by some companies, completely slows the claim closure process to many errors during set up and use for this app to be of any use. No resend functions for claims that didn’t go through then you have to wait 30 min to get photos makes table topping claims a thing in the past.

### 3/5 — Why are they missing basic features

*2021-11-16, version 8.10.2044*

I use the app because I have to. It can come in handy, but in my opinion a macro can be easier. This app frustrates me mainly because of the lack of opening with Face ID, it’s so common on most apps. And the fact that my password expires over time is annoying and that it cannot be the same as my last 12, yes 12 passwords. Who seriously is stealing a persons phone only to hack into this app and write an estimate for someone? Frustrating, next time I use the app I will likely have to reset my password, because I won’t remember which of the 12 passwords I’m up to on my next log in.

### 1/5 — Fix it

*2021-10-08, version 8.8.1915*

Think I have called in 10 times for the same issues..  app adds pain line items for everything even if it isn’t damaged. App is extremely limited with material variations. Can’t add in for damaged ride unless there is no CAD then it will let you.. simple stuff but when you are forced to use this app it would be nice it was a assist instead of a hinderance.

### 1/5 — Horrible app

*2021-06-22, version 8.6.1853*

Takes a 4 step process per picture at best. Does nothing to speed up process. Dangerous on roof when requiring a 4 -8 step process to take a single picture. Jams Xactimate constantly where I cannot work on claims.  Rearranges photos in report, making it unreadable. One bug after another wastes hours a day trying to contact tech support which only has regular business hours. It’s great if you only need 4 pictures per claim.

### 5/5 — Referral

*2021-04-12, version 8.4.1752*

Xactimate is a great tool with collaboration of settleassist. Sending referrals is seamless, with the occasional lapse in input; such as po addresses instead of physical addresses. The call center is dedicated to addressing all concerns and will give a timely call back with instructions on resolving issues. For convenience in the field the captioning portions of your photo packet looks Grade A+

### 5/5 — Test

*2020-12-07, version 8.3.1681*

This is a test

### 1/5 — It’s really not a good product

*2020-06-03, version 7.2.1330*

As an OA, being forced to use this app is painful actually it’s brutal. It creates the ugliest estimates I’ve ever seen, it duplicates estimates when opened as a supplement, it takes terrible photos that are grainy. It freezes, locks up and photos get stuck inside of it and you have to call tech support, when you’re working 5 and 6 inspections a day, this isn’t effiecent. One link in the chain breaks, Adjuster’s get behind. Maybe it’s great for new adjusters, but people who care about thier work product shouldn’t be forced to use this disappointing app. 

And this is a real review from the field and how we truly feel.

## Frequently asked questions about SettleAssist

### What does SettleAssist do?

SettleAssist is an application designed to simplify the inspection of residential building exteriors for hail or wind damage. It aids in the assessment and documentation of such damage.

### What kind of damage can this app help inspect?

The app is specifically designed to help inspect exterior damage to homes and residential buildings caused by hail or wind.

### Does SettleAssist work with other Accurence products?

Yes, the application supports both SettleAssist and ScopeAssist products. This integration allows for a more comprehensive inspection workflow.

### Is this app free to use?

Based on the provided information, the app is free to use and does not have in-app purchases or advertisements.

### Who would benefit from using this app?

This app is ideal for insurance adjusters, contractors, and property inspectors who need to efficiently document and assess exterior damage to residential properties.

## Version history (last 5 releases)

### 8.31.37 — 2026-08-07

- Added new 'Standard Grade' shingle type
- Bug fixes

### 8.31.24 — 2026-07-08

- Ability to cancel inspections (when enabled)
- Ability to reopen jobs (when enabled)
- General updates
- Bug fixes

### 8.30.175 — 2026-04-03

- Job Filtering has been redesigned
- Set Direction page has been simplified
- Roof condition annotations can now be added directly to a CAD image
- Landscape mode is now supported for tablet users
- General updates
- Bug fixes

### 8.29.3 — 2025-12-18

- Support for Multi-Factor Authentication (MFA)
- Slopes with no facets are now hidden
- Introduced Form Review Mode to automatically expand forms with existing data
- Added a Form Review Mode toggle to the left navigation menu
- General updates
- Bug fixes

### 8.28.34 — 2025-11-10

- Support for Multi-Factor Authentication (MFA)
- General updates
- Bug fixes

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## More apps by Accurence

- [Collaboration by Accurence](https://appshunter.io/ios/app/collaboration-by-accurence/id1335711064)
- [FieldAssist by Accurence](https://appshunter.io/ios/app/fieldassist-by-accurence/id1539677615)

All apps by Accurence: https://appshunter.io/developer/519332418

## Related topics

[assist](https://appshunter.io/ios/topics/assist) · [claims assist](https://appshunter.io/ios/topics/claims-assist) · [claims hunt](https://appshunter.io/ios/topics/claims-hunt)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*