# SettleAssist — user reviews > 41 indexed App Store user reviews of SettleAssist by Accurence, rated 3.80/5 from 276 ratings. - Source: https://appshunter.io/ios/app/settleassist/id519332415/reviews - App overview in markdown: https://appshunter.io/ios/app/settleassist/id519332415.md - Rating breakdown: 5★ 193 · 4★ 1 · 3★ 1 · 2★ 2 · 1★ 79 ## What do users think of SettleAssist? Overall sentiment: negative **Pros** - 👍 Great photo features - 👍 Seamless referral sending - 👍 Friendly customer service - 👍 Guides through process - 👍 Efficient photo loading - 👍 Awesome tool for productivity - 👍 Streamlined workflow - 👍 Organized estimate building - 👍 Helpful for new adjusters - 👍 Simplistic and ameliorating **Cons** - 🐛 Slow performance - 🐛 Unintuitive interface - 🐛 Login issues repeatedly - 🐛 Makes adjusting worse - 🐛 Slows everything down - 🐛 Password issues (expiration, reuse) - 🐛 Errors during setup and use - 🐛 No resend function for failed claims - 🐛 Delays in photo processing - 🐛 Adds unnecessary line items - 🐛 Limited material variations - 🐛 Dangerous on roofs (multi-step photo process) - 🐛 Jams Xactimate - 🐛 Rearranges photos in report - 🐛 Wastes hours trying to contact support - 🐛 Creates ugly estimates - 🐛 Duplicates estimates - 🐛 Takes grainy photos - 🐛 Freezes and locks up - 🐛 Photos get stuck - 🐛 Not efficient for high inspection volume - 🐛 Not useful for intermediate/advanced adjusters - 🐛 Time-consuming, prolongs claims process - 🐛 Estimate tree looks ridiculous - 🐛 Must always modify estimate tree - 🐛 Not all roof covering options - 🐛 Photo quality is poor - 🐛 Won't open claims or locks up - 🐛 Low-res photo reports - 🐛 Inaccurate estimates - 🐛 Needs offline function - 🐛 Lacking interface and usability - 🐛 Spits out crappy reports - 🐛 Does not have all line items - 🐛 Lacking useful features - 🐛 Always inaccurate - 🐛 Not useful for long term - 🐛 Waste of time - 🐛 Glitches and slow - 🐛 Estimates are of poor quality - 🐛 Ridiculously slow and inaccurate - 🐛 Very glitchy - 🐛 Does not work without network - 🐛 Needs critical update - 🐛 Hate it, forced to use it - 🐛 Horrible app - 🐛 Terrible app - 🐛 Sketchy rating system - 🐛 Questionable ratings - 🐛 Horrible integration with JobNimbus **Commonly reported bugs** - Forgets login repeatedly - Errors during setup and use - No resend function for failed claims - Delays in photo processing - App adds pain line items for everything - Jams Xactimate - Rearranges photos in report - Freezes, locks up - Photos get stuck inside the app - Voice dictation not working correctly (iOS 13) - App does not work when network is unavailable - Glitchy performance - Estimates are of poor quality - Ridiculously slow and inaccurate - Very glitchy - Creates horribly inaccurate estimates - Won't open claims or locks up - Photo quality is an F **Most requested features** - FaceID/Biometric login - "Apply to all elevations" option for guttering - Improve password management (allow reuse, no forced resets) - Offline functionality - Improve photo quality - Add more material variations - Improve estimate tree appearance upon upload - Add all options for roof coverings - Improve voice dictation for photo labeling - Advanced login features - Update to better suit user needs ## Newest reviews (10 of 41) ### 2/5 — Little things that never get updated *2023-09-18, version 8.19.122* Used the app for multiple years and there’s so many things that could be updated for better work flow that never get done. Passwords are the most annoying thing… you can’t use previous 12, if you accidentally enter it wrong 3 times you have to call an 800 number. For some reason they can’t figure out how to use faceID. The app never updates minor things like why do I have to select guttering on each elevation? Why doesn’t it let you have an “apply to all elevations” option? A couple phones call with real life adjusters could make this app much easier to use it feels like. One good note the 800 line customer service people are always friendly. ### 3/5 — Why are they missing basic features *2021-11-16, version 8.10.2044* I use the app because I have to. It can come in handy, but in my opinion a macro can be easier. This app frustrates me mainly because of the lack of opening with Face ID, it’s so common on most apps. And the fact that my password expires over time is annoying and that it cannot be the same as my last 12, yes 12 passwords. Who seriously is stealing a persons phone only to hack into this app and write an estimate for someone? Frustrating, next time I use the app I will likely have to reset my password, because I won’t remember which of the 12 passwords I’m up to on my next log in. ### 5/5 — Great resource *2020-03-17, version 7.2.1223* This App is an incredible resource for insurance carriers and adjusters alike. The streamlined workflow and standardized process make my life better each day I use it! ### 5/5 — Pretty slick way to estimate *2020-03-17, version 7.2.1223* Like the app, great to scope, photo, document and quickly build an organized Xactimate estimate. It will be especially helpful for less experienced adjusters/estimators so that roof and other building components aren’t overlooked. ### 5/5 — Very Efficient! *2020-03-17, version 7.2.1223* Can’t recommend this product enough! ### 1/5 — DIY *2020-03-14, version 7.2.1223* Ridiculously slow and inaccurate. ### 1/5 — Sketchy rating system *2020-03-12, version 7.2.1223* My last review was removed, that seems super sketchy... Anyway, the app is very glitchy and creates horribly inaccurate estimates. And apparently buys bad reviews off their page, so the 1.6 is probably pushing it... ### 1/5 — Needs work *2020-03-11, version 7.2.1223* App doesn’t work when a network isn’t available. App needs an offline function. When I advised owners of this they stated it would take up to much room on the phone. I guess they don’t realize the photos have to be stored on the phone anyway when a network isn’t available. ### 1/5 — Needs a critical update *2020-03-11, version 7.2.1223* The app has potential but the interface and usability is lacking. A serious update is needed to better suit our needs. ### 1/5 — It’s crap *2020-03-11, version 7.2.1223* Hate it, forced to use it. Spits out a crappy report, does not have all the line items. ## Most critical reviews (10 lowest-rated) ### 1/5 — So bad *2025-07-03, version 8.25.2* Awful app. It forgets my login repeatedly even though I have it saved on the phone. It’s slow, unintuitive, and makes adjusting so much worse. ### 1/5 — Useless *2024-10-13, version 8.21.28* slows everything down ### 1/5 — Terrible app *2023-03-15, version 8.16.512* Made mandatory use by some companies, completely slows the claim closure process to many errors during set up and use for this app to be of any use. No resend functions for claims that didn’t go through then you have to wait 30 min to get photos makes table topping claims a thing in the past. ### 1/5 — Fix it *2021-10-08, version 8.8.1915* Think I have called in 10 times for the same issues.. app adds pain line items for everything even if it isn’t damaged. App is extremely limited with material variations. Can’t add in for damaged ride unless there is no CAD then it will let you.. simple stuff but when you are forced to use this app it would be nice it was a assist instead of a hinderance. ### 1/5 — Horrible app *2021-06-22, version 8.6.1853* Takes a 4 step process per picture at best. Does nothing to speed up process. Dangerous on roof when requiring a 4 -8 step process to take a single picture. Jams Xactimate constantly where I cannot work on claims. Rearranges photos in report, making it unreadable. One bug after another wastes hours a day trying to contact tech support which only has regular business hours. It’s great if you only need 4 pictures per claim. ### 1/5 — It’s really not a good product *2020-06-03, version 7.2.1330* As an OA, being forced to use this app is painful actually it’s brutal. It creates the ugliest estimates I’ve ever seen, it duplicates estimates when opened as a supplement, it takes terrible photos that are grainy. It freezes, locks up and photos get stuck inside of it and you have to call tech support, when you’re working 5 and 6 inspections a day, this isn’t effiecent. One link in the chain breaks, Adjuster’s get behind. Maybe it’s great for new adjusters, but people who care about thier work product shouldn’t be forced to use this disappointing app. And this is a real review from the field and how we truly feel. ### 1/5 — Questionable ratings *2020-05-12, version 7.2.1330* My previous review can no longer be viewed. And it randomly started receiving a lot of 5 star ratings. Questionable. This app is built for beginner adjusters to write a basic estimate. It isn’t useful for the intermediate to advanced adjuster. It is time consuming and prolongs the claims process for the adjuster and customer. 1 Star. ### 1/5 — Slow crap *2020-04-02, version 7.2.1330* Those who are writing good reviews on this app I would bet are owners or employees of this company. App is slow, slows down estimate writing process by about 15 minutes on average. I could write the estimate in Xactimate in less than half the time it takes to use this app. Yes, I’m a real person who is forced to use the app. ### 1/5 — Unhappy *2020-03-22, version 7.2.1223* Unhappy with app so far, have used it several times. It has not made me any more efficient actually the opposite has occurred foe me. Cumbersome to sort through. I always have to go back into Xactimate to fix. May be it could be made better but this application is not where it should be for what it promises. ### 1/5 — Staff Adjuster *2020-03-14, version 7.2.1223* Glitches and slow. Estimates are of poor quality. ## Most praised reviews (10 highest-rated) ### 5/5 — Referral *2021-04-12, version 8.4.1752* Xactimate is a great tool with collaboration of settleassist. Sending referrals is seamless, with the occasional lapse in input; such as po addresses instead of physical addresses. The call center is dedicated to addressing all concerns and will give a timely call back with instructions on resolving issues. For convenience in the field the captioning portions of your photo packet looks Grade A+ ### 5/5 — Test *2020-12-07, version 8.3.1681* This is a test ### 5/5 — Awesome tool *2020-03-23, version 7.2.1223* Another great tech tool to help the adjuster be more productive in the field. Great photo features to help speed up the labeling and upload process into XA. Cuts down on missed line items and speeds up the estimate creation. ### 5/5 — Amazing app (after the update) *2020-03-22, version 7.2.1223* Used this app many times. Never have I got results Luke this. Definitely would consider using often. Love it. ### 5/5 — Amazing app!! *2020-03-22, version 7.2.1223* Amazing app! Does it’s job and is easy to use! ### 5/5 — Guides you through your process *2020-03-22, version 7.2.1223* Is efficient and loading photos to Xm8 is a breeze. ### 5/5 — Excellent *2020-03-22, version 7.2.1223* Excellent ### 5/5 — Great App!! *2020-03-22, version 7.2.1223* This is a 5 star app!! ### 5/5 — Great app *2020-03-22, version 7.2.1223* Great app to use ### 5/5 — TopNotch *2020-03-22* Awesome app I use all the time I don’t know why there’s not more reviews --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*