# SEWA — user reviews

> 12 indexed App Store user reviews of SEWA by Sharjah Electricity & Water Authority, rated 4.60/5 from 883 ratings.

- Source: https://appshunter.io/ios/app/sewa/id721507762/reviews
- App overview in markdown: https://appshunter.io/ios/app/sewa/id721507762.md
- Rating breakdown: 5★ 771 · 4★ 31 · 3★ 17 · 2★ 7 · 1★ 57

## What do users think of SEWA?

Overall sentiment: negative

**Pros**

- ✅ Convenient payment processing
- 🎯 Simplifies transactions and bill management
- 👍 User-friendly service features

**Cons**

- 🐛 Numerous bugs and errors
- 😕 Confusing and poor user interface
- ❌ Registration and login failures
- 💰 High pricing
- 🔧 Non-functional payment methods
- 📱 Unresponsive application
- 🚫 Missing previous invoice history after update

**Commonly reported bugs**

- Registration and login not working
- Emirates ID entry causes errors
- Payment method saving disabled
- Previous invoices not displaying after update
- App crashes and freezes
- SMA code not being sent
- General application errors and glitches

**Most requested features**

- Fix registration and login system
- Improve UI/UX design
- Enable and fix payment method saving functionality
- Restore previous invoice history in updated version
- Improve overall app responsiveness

## Most critical reviews (10 lowest-rated)

### 1/5 — Lots of bugs and errors

*2025-11-04*

I hope next future update to fix bugs and errors in this application

**Developer response:** We’re sorry for your experience and are here to help. Please reach us with your details via:
• 600 566 665 (select 6 for complaints)
• complaint.team@sewa.gov.ae
• Mobile app or: https://complaints.sewa.gov.ae/CNS/MainPage

### 1/5 — الاسعار مرتفعه

*2025-08-17*

الاسعار جدا عالية

### 1/5 — الفواتير السابقه لا تظهر في التطبيق الجديد وخاصة بعد ترقيته

*2023-08-22*

يضاف الى ذلك ان طريقة الدفع من خلال التطبيق غير مفعلة و لا استطيع حفظ الطريقة التي اريدها حيث ان الخيار يبين لي انه غير محفوظ و انا اريد عمل حفظ جديد فرجاءا الاتصال على هاتفي  النقال لحل الموضوع
موبايل رقم ٠٥٦٤٤٥٧٦٩٩

### 1/5 — Can’t register

*2023-08-18*

This update is poor. Preferred the previous interface. Also can’t register or login.

### 1/5 — it is a very confusing app

*2023-08-17*

Unfortunately, This app nailed my greatest share of disappointment and dissatisfaction as a user. 

the main goal of a service app is transparency and customer service in an easy most convenient way! 

Nevertheless I has been suffering using this app, to the extend that I would prefer to pay thru a kiosk or so for convenience.. Note that i am a technological profession, who works in similar fields. 

I wish we see improvements with such apps! 

Thank you for understanding

### 1/5 — Where is my SMA code?????

*2019-09-06*

Can’t even register

### 1/5 — Many bugs 🐜 Not responsive Poor UI

*2018-07-30*

Even tried to register an account and by entering Emirates ID it gives error !!

### 1/5 — مستوى سيء جدا vey poor

*2018-01-27*

Very poor quality 
No vision for UX at all

### 1/5 — لا يمكن التسجيل حالياً

*2014-09-05*

يرجى حل هذه المشكلة عند محاولة التسجيل لا يمكن إكمال التسجيل، يرجى المحاولة لاحقاً.
هل يجب استخدام رقم الحساب القديم أم الجديد؟
تقييمي للبرنامج متوقف على نجاح عملية التسجيل.

### 5/5 — ممتاز

*2017-10-08*

شكرا هيئة كهرباء ومياه الشارقة
👏👏👏👏👏

## Most praised reviews (2 highest-rated)

### 5/5 — برنامج ممتاز ورائع

*2014-02-18*

شكرًا هيئة كهرباء ومياه الشارقة لتسهيل المعاملات انصح الجميع باستخدامه لتسهيل الدفع والبرنامج فيه الكثير من المميزات

### 5/5 — ممتاز 👍😊

*2014-02-01*

كفو

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*