# Sfax - HIPAA-Secure Faxing — user reviews > 28 indexed App Store user reviews of Sfax by Consensus Cloud Solutions LLC, rated 1.40/5 from 43 ratings. - Source: https://appshunter.io/ios/app/sfax-hipaa-secure-faxing/id1168129093/reviews - App overview in markdown: https://appshunter.io/ios/app/sfax-hipaa-secure-faxing/id1168129093.md - Rating breakdown: 5★ 1 · 4★ 1 · 3★ 2 · 2★ 5 · 1★ 34 ## Newest reviews (15 of 28) ### 1/5 — Scam *2019-12-05* Canceled service numerous times since it didn’t work and they still charged me needed to contest credit card charge. Apple should remove them from the App Store they are a scam based on my experience and the reviews. Come on. **Developer response:** Hello @Tony1626, this is not the experience we wish for you to have. We will be happy to look into this matter for you, please contact our Support Team at 1-877-493-1015 or send us an e-mail at support@sfax.j2.com. Thank you kindly, ^AO ### 1/5 — App Crashes! Good luck using it on your phone! *2019-12-04* The app crashes when you check your inbox. This bug hasn’t been fixed in months. I use Sfax for work and this glitch makes it hard to work unless I have my laptop at all times. Please fix the bugs!! **Developer response:** Hello @searchpartyinc , this is not the experience we wish for you to have. If you can log in successfully to the App, please try clearing your browsing history in your phone Settings and power off your device for a minimum of 10 seconds prior to turning it back on. Once back on, please try logging back into the App. If the issue is still happening, please proceed by uninstalling and reinstalling the App from the App store. We will be happy to assist you further, should these suggestions not resolve the issue by having you contact our Support Team at 1-877-493-1015 or sending us an e-mail at support@sfax.j2.com. Thank you kindly, ^AO ### 1/5 — No support *2019-11-21* Impossible to trouble shoot being locked out of my account. Wasn’t able to get any response from customer support and the forgot password feature wasn’t working - the error message displayed the need to contact support with no information on how to contact a support person. **Developer response:** Hello @1980Bro, this is not the experience we wish for you to have. We will be happy to assist you further, please contact our Support Team at 1-877-493-1015 or sending us an e-mail at support@sfax.j2.com. Thank you kindly, ^AO ### 1/5 — Went from good to very bad *2019-09-05* I have been a subscriber for over two years. The service initially was ok. The UI has always been bad. However they recently raised their prices and no updates to the app have been made. Oh yes, an update that now makes it impossible for the app to open on iPhone XS Max. I’m exploring other options and most likely will cancel my service with this company. ### 1/5 — Reboot *2019-08-02, version 4.2.1* I keep trying to view faxes in the app and every time I click the inbox the app closes. It’s driving me insane. ### 1/5 — Can not open app any longer *2019-03-26, version 4.2.1* This app will no longer even open. Needs update ### 1/5 — Crashes *2019-03-13* Crashes every time I try to open a fax. Which was the whole point of my downloading the app. ### 1/5 — Not been working well *2019-02-20, version 4.2.1* The faxes take. A long time to go through and often end up failing! ### 1/5 — Ap rarely works to view inbox *2018-12-06* I love being able to send and receive secure faxes digitally but I am on the run and often need this to work over iOS instead of just on the laptop. Over the past year, for whatever reason trying to open my inbox crashes the ap. There will be a brief update that fixes this, then when another iOS update occurs, it will take another 6 months for sFax to update theirs as well and during that time the inbox will continue to crash the ap. I have reported this in the past. The cycle continues and the delay in repairs is quite lengthy. The web service is worthwhile. The ap is not functional. ### 1/5 — Crashes on IOS 12 *2018-11-29* Service too expensive, app doesn’t work. Move on to another service provider... ### 1/5 — App no longer opens *2018-11-28, version 4.2.1* App fails to open. Used to work on my iPhone 6s. After switching to iPhone Xs, it won’t open. ### 1/5 — Broken *2018-10-31* The app used to work. For the last month or so it crashes every time I try to check or send faxes. Customer service is abysmal-I have yet to find a way to get someone to respond. The web based product is solid-I’ve used it for a decade. I just work they would offer support for the app. ### 1/5 — Terrible Customer Service *2018-10-30* I purchased a fax account over five years ago with SFax and they eliminated the reasonably priced service plan I had. Still I wanted to keep my number so I agreed to take on their new costs. They goofed up and gave me a brand new account and I didn’t get my previous number. I had to call and get them to give me my old number and they gave me that and the old number and charged me for both. Twice. The refused to fix their error and refund me for all of the duplicative costs. I ended up being fb scammed hundreds of dollars because of the mistake they acknowledged making. Don’t use this, there are cheaper and more honest companies out there! ### 1/5 — Updated review: App crashing, no updates for a year *2018-09-06, version 4.2.1* J2, which bought sfax, has raised the price per month of the cheapest plan from $15/mo to $29/mo, instituted a page limit, overage charges, and changed the numbers to all toll free numbers. When they made all of these changes they also summarily cancelled my account, without notification that this would happen. I had a fax come in that I was unable to access because they cancelled my account--which was always paid on time and was used for legitimate business purposes at a number of pages far below their new monthly limits. For a service advertising to businesses that require privacy and legal compliance this is outrageous behavior on behalf of the company. Look elsewhere for a fax service. I'll never give J2 any of my money again. Original review below: App crashes when I try to open my inbox, even after deleting and reinstalling the app. There have been no updates for a year. sfax appears to have been bought by the same company that buys up so many of the online fax services, which is disappointing. When I first subscribed to sfax I was coming to them from a company that also got bought buy this same company gobbling up fax services and then deteriorating the services. I won't be renewing my subscription. As other reviewers have noted, you can't import documents into the app to fax from your device so the functionality is severely hampered. The app was only good for resending a fax that didn't go through or checking the status of a fax sent from a browser. Honestly, the browser interface is also subpar. The only thing I have liked about sfax is that it's HIPAA compliant. ### 1/5 — The website app has much more functionality on the iPhone than the app *2018-02-20* The website app works better than this app on the iPhone. The app cannot import documents directly to the documents folder - it can only attach them while sending fax. Also, the app can only send a photo from the iPhone and cannot use pdf files. The app cannot use your cloud connections to add a file but only the ones owned by the sfax company. It's very clunky and klugy and hard to use with missing and limited features. Stick with the website app. ## Most critical reviews (10 lowest-rated) ### 1/5 — DO NOT buy THIS Service *2024-04-19* This app should no longer be available as the server it is no longer functional. **Developer response:** Hello Traveling blossom. We would be happy to assist you in troubleshooting your account, please feel free to message us at socialsupport@sfax.com and we would be happy to assist! ^RA ### 1/5 — Unusable! Don’t waste your time downloading this app *2021-02-23* No point in downloading this App- as soon as you log in and go to your inbox the app crashes!!!! Again and again and again! Don’t waste your time **Developer response:** Hello @WMISFHTLAR. This is not the experience that we wish you to have. I would advise you to uninstall the app, ensure that you have the most up to date OS version then do a hard reset on your device by turning it off for at least 10 seconds and turn it back on and reinstall the app. Should you require further assistance, please do not hesitate to contact us at support@sfax.j2.com or ottawasocial@j2.com and we would be happy to assist! Thanks again, ^RA ### 1/5 — App keeps crashing *2021-02-18* Web version works great and allows you to save frequently faxes documents however the app for iOS keeps crashing with no updates to fix the issue **Developer response:** Hello @Ctekin. This is not the experience that we wish you to have. We would recommend you to uninstall the app and ensure that you have the most current device OS installed on your device. Once confirmed, turn off your device for at least 10 seconds. Turn on your device and reinstall the app from the App store. Should you require further assistance, please do not hesitate to contact us at support@sfax.j2.com or ottawasocial@j2.com and we would be happy to assist! Thank you, ^RA ### 1/5 — Do not use this service *2020-09-26, version 4.2.3* My company started using SFax 3 years ago and they were great until they were acquired by another company (efax maybe? I don’t know). Now their service is terrible. Their app on android and Apple is terrible. It is unreliable and doesn’t work half the time. Their customer service is nonexistent, and if you finally reach someone, they can’t fix the problem and tell you to wait a few days and try again. If I could switch away from Sfax I would, but they have my business fax number tied down and I cannot port it away from them. ### 1/5 — Received faxes *2020-09-03* Can not open faxes received. Every time I click on the the link to view the faxes I received it boots me out of the app. I tried to delete and reinstall as well as reboot by iPad. Now I have to call the office have them open the fax and email it to me for view. Anyone know how to fix this **Developer response:** Hello @Denekey , this is not the experience we wish for you to have. We will be happy to look into this matter for you, please contact our Support Team at 1-877-493-1015 or send us an e-mail at support@sfax.j2.com. Thank you kindly, ^DH ### 1/5 — App Keeps crashing, website doesn’t work w/mobile devices *2020-08-17* I have been using Sfax for years. The app was always great but no longer works. It crashes when accessing anything received. It can only send out faxes. The website does not work on mobile devices either. The menu takes up half the screen and you’re unable to see anything useful from the faxes. PLEASE FIX THIS APP! I pay a good amount for it every year and have been unable to use it for almost a year. **Developer response:** Hello @Kim-Boldrini , this is not the experience we wish for you to have. We will be happy to look into this matter for you, please contact our Support Team at 1-877-493-1015 or send us an e-mail at support@sfax.j2.com. Thank you kindly, ^DH ### 1/5 — Terrible *2020-07-30* Unreliable. Force closes. Im using the web interface temporarily. Support non existent. For a medical based fax service they have regressed. Not sure why but seriously considering moving away. **Developer response:** Hello @Rgor2017 , this is not the experience we wish for you to have. We will be happy to look into this matter for you, please contact our Support Team at 1-877-493-1015 or send us an e-mail at support@sfax.j2.com. Thank you kindly, ^DH ### 1/5 — Too many issues *2020-07-10* To be a business app Sfax is very basic and has too many bugs. When opening now on phone it now crashes. I have to open from a browser. Sometimes I can get in app on phone but when I go to my name it crashes. I was told to delete all saved faxes through a desktop browser and it would allow phone to access the app. Worked then quickly returned to original problem. 😤 **Developer response:** Hello @CL Cnslg, this is not the experience we wish for you to have. We will be happy to look into this matter for you, please contact our Support Team at 1-877-493-1015 or send us an e-mail at support@sfax.j2.com. Thank you kindly, ^DH ### 1/5 — Crash crash crash *2020-02-04* This app is horrible while using mobile. I check my SFax app several times a day as I am on the road a lot, and receive medical orders many times throughout the day. It’s a coin toss on whether it is going to crash or not. Very unreliable app. I wish our company used a different fax service. Stay away. **Developer response:** Hello @khahn, this is not the experience we wish for you to have. We will be happy to look into this matter for you, please contact our Support Team at 1-877-493-1015 or send us an e-mail at support@sfax.j2.com. Thank you kindly, ^DH ### 1/5 — Faxed *2019-12-07, version 4.2.1* App keeps kicking me out. Talked to coworker and he stated he was having the same problems. Web based works fine. ## Most praised reviews (3 highest-rated) ### 2/5 — Not working with new update *2019-11-01* Great until now. Unable to open the app on my iPhone X. Will change providers if fix is not implemented soon **Developer response:** Hello @ElkinsLovett, this is not the experience we wish for you to have. Please verify if you can log onto the secure website portal at https://app.sfaxme.com. If you can log in successfully, then please try clearing your browsing history in your phone Settings and power off your device for a minimum of 10 seconds prior to turning it back on. Once back on, please try logging back into the App. If this is still not allowing you access solely on the App, please proceed by uninstalling and reinstalling the App from the App store? We will be happy to assist you further, should these suggestions not resolve the issue by having you contact our Support Team at 1-877-493-1015 or sending us an e-mail at support@sfax.j2.com. Thank you kindly, ^FM ### 2/5 — No Face ID *2018-11-16, version 4.2.1* Upgrade the app to work with Face ID!! It’s still has Touch ID and the app crashes if you try to enable it. ### 2/5 — Sfax *2017-09-26* They used to be affordable for the little person, but I guess we are not profitable enough. Way too expensive for the retiree, who needs secure faxing for a few documents 2-3 times a year. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*