# SFCU CU-Online — user reviews > 72 indexed App Store user reviews of SFCU CU by SIDNEY FEDERAL CREDIT UNION, rated 4.80/5 from 10,939 ratings. - Source: https://appshunter.io/ios/app/sfcu-cu-online/id626177979/reviews - App overview in markdown: https://appshunter.io/ios/app/sfcu-cu-online/id626177979.md - Rating breakdown: 5★ 9,492 · 4★ 1,196 · 3★ 207 · 2★ 18 · 1★ 26 ## What do users think of SFCU CU? Overall sentiment: neutral **Pros** - 👍 User-friendly interface - 🚀 Convenient mobile banking - 🔒 Secure online transactions - 💡 Helpful customer service - 🤝 Welcoming and friendly staff **Cons** - 🐛 Recurring login issues - ⏱️ Slow app performance - 🔍 Difficult to find certain features - 💳 Trouble with Zelle and money transfers - 📱 Lack of landscape mode support **Commonly reported bugs** - App crashes and freezes - Account information not displaying correctly - Issues with mobile check deposits **Most requested features** - Card locking option - Improved budget tracking tools - Increased mobile deposit limits - Seamless integration with other apps ## Newest reviews (13 of 72) ### 5/5 — Convenient! *2023-10-29* Being on line is very convenient. It is super fast and easy. It is well protected. I like being able to quickly see how my accounts are doing. ### 5/5 — Very good service *2023-08-08* I have had my account. For a long time. I can rely On you for any information. When I call the 800 number. The women are always very helpful! ### 5/5 — Great app *2023-05-17, version 4007.2.1* Best bank app ### 5/5 — Bonnie Kibbe *2023-05-16, version 4007.2.1* Bonnie is literally the reason I bank there. She bright eyed every time I see her and knows how to treat people. See listens to what I need and executes. ### 3/5 — It’s okay.. *2023-02-10* I was told by an employees at the bank that I could lock my card, but I do not see an option anywhere on the app. I would rather feel safe while I’m not using my card knowing it’s locked and cannot be charged ### 5/5 — Too Easy *2022-12-29* So user friendly and I love how many options there are to find assistance whether it be calling in or using the chat “bubble”. I can tell there is a lot of thought and work that goes into the creation of this mobile app. Thank you! ### 5/5 — Great *2022-11-25, version 4005.2.2* Love it helps me everyday very convenient Easy to use and learn ### 4/5 — Better now *2022-09-02, version 4002.1.2* Used to a crappy app. It’s gotten a lot better. ### 5/5 — Security online so easy *2022-08-18* I am not very technically sophisticated but sfcu online is so easy and straightforward that I use it very successfully. It’s quick and simple to use as the layout is very clear and simple to navigate. ### 5/5 — Longtime cutomer *2022-07-12, version 3023.4.0* Good sound advice, good service, good electronic advancements. Their rates beat the competition. ### 5/5 — Review *2022-06-11, version 3023.4.0* It's helpful ### 5/5 — Loving SFCU online banking! *2022-05-11, version 3023.4.0* I it is user friendly and extremely convenient!!!!! ### 5/5 — Happy *2022-03-10, version 3020.1.1* Very happy!! Thank you ## Most critical reviews (10 lowest-rated) ### 1/5 — Annoying to sign in *2025-01-28, version 4014.0.0* The app stopped saving my username, so I have to type that in every time. Also every time I sign in there’s a pop up reminding me to set up digital ID and I have to click “remind me later” ### 1/5 — Nice job *2024-09-23, version 4014.0.0* I’m stuck in California cause i can’t Zelle money cause it just feels like declining it and I can’t move money to cash app or any other money movement app for some reason also can’t reach an operator been trying for two days now. If you join sfcu good luck. ### 1/5 — App *2024-08-24, version 4014.0.0* I just recently got a car loan through this bank and trying to figure out how to make a payment online is impossible. It keeps telling me it can’t find my account but bet it would be able to if I missed a payment. Clicked on the chat icon and NOBODY was available to help me. First time interacting with this bank. So far I’m not impressed ### 1/5 — Lazy *2023-11-29* This app has poor layout, hard to find features and insufficient responses and functions of the support chat. It’s been impossible to set up Zelle even tho it’s advertised as being quick and easy. The website lists functions that are supposed to be in the app that aren’t visible on the actual app at all. Unnecessarily confusing and annoying, and this is coming from a 25 year old lol. I wish my old bank was never taken over by this one. ### 1/5 — App generally does not work *2023-06-28, version 4008.1.0* This app intermittently works, if at all. After it logs you in, which takes about 10 minutes, it won’t let you see your accounts. The screen stays blank. I would recommend just going online through the website if you need access. ### 1/5 — App Crashing *2020-04-15, version 3012.4.0* I love the people at SFCU. This app has a track record of zero. I have face recognition enabled. I have uninstalled, deleted, and reinstalled the app. I get the same error message: “Something went wrong while attempting to send the last request.” ### 1/5 — Uploading pay checks *2019-07-31, version 3009.3* There’s always a lagging problem and I’m always booted off the app when I’m trying to deposit my pay check you guys should really take time to fix the app ### 1/5 — Doesn't work for iPhone *2015-02-08, version 4.6.37* Terrible app - doesn't work for iPhone. It used to, but it doesn't anymore and hasn't for the past month and a half. Every time I call asking when it will be fixed, they just keep saying they're "working on it". Please. I'm considering switching to another bank just because I don't have the convenience factor of being able to check my balance on my phone...I live 10 miles from the nearest Sidney Federal Credit Union and it's getting real old having to either call them or drive into town any time I want to check my balance. ### 2/5 — Please fix landscape view *2023-08-31, version 4009.1.1* For whatever reason, this app started to only work in portrait mode. Many people on an iPad who do home banking prefer to view this app in landscape. I’m not sure when this changed but please fix it so you have a choice. ### 3/5 — Mobile deposit is broken *2025-09-29, version 4018.0.0* This is a great app. Two stars are taken away because I cannot do mobile deposit on checks anymore. I get an error message. ## Most praised reviews (10 highest-rated) ### 5/5 — Deposit *2026-08-04, version 4021.1.3* Love mobile deposit ### 5/5 — Online banking *2026-05-09* It’s very convenient hassle free. You can check it at any time Do transfers. I like not having to go to the bank all the time. ### 5/5 — Simple, clean, easy *2026-03-25, version 4020.1.1* Clean interface, easy login with Face ID, does what it is supposed to do and well ### 5/5 — 🔥☮️ *2026-03-03, version 4020.0.0* Awesome app 🙏🏾❤️❤️🙏🏾 ### 5/5 — Customer review *2026-03-02* I have been a customer for over 20 years and I absolutely love this bank ! I love the customer service online and in person ! I have never had an issues what so ever with this bank whether it be in person or their online apps !!!!! ### 5/5 — My favorite credit union ever *2026-01-05* Very good experience the best service I ever had with any kind of federal credit union or bank definitely best one of all time of will be with you guys for a long time. Thank you for your kind kindness and helpful very much thanks again ### 5/5 — Convenience *2025-09-04* They’re very helpful and available and the convenience of the two locations especially when the market is completed 100% and most of the people that work there that I run into because I haven’t met. Everybody is always cheerful and happy to help. ### 5/5 — Banking *2024-08-09, version 4013.2.0* I love banking with sfcu ### 5/5 — Love my SFCU *2024-08-04* This bank welcomed me with open arms after moving to New York in October 2023. I lived in New Jersey for 71 years and had to change banks because there wasn’t a branch near where I lived. SFCU came highly recommended. I’d like to give Eli who is with the Oneonta branch of SFCU a special thank you for welcoming me and making me feel like I was not only a valued customer but treated me like family! I had just sold my house in Bergen County and she helped me put my money where it would do the most good! She was so kind and considerate to me! I’m a senior and she showed me the utmost in respect. Explained the App to me and it is very user friendly. I am no computer genius, that’s for sure! So thank you and bless you Eli and SFCU for being there for me! With friendship and appreciation, Cathy Giuliana ### 5/5 — Great service *2023-12-24, version 4011.1.0* Your employee’s are always willing to help great customer support and service thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*