# SFFCU App — user reviews > 95 indexed App Store user reviews of SFFCU App by San Francisco Federal Credit Union, rated 4.50/5 from 858 ratings. - Source: https://appshunter.io/ios/app/sffcu-app/id521119485/reviews - App overview in markdown: https://appshunter.io/ios/app/sffcu-app/id521119485.md - Rating breakdown: 5★ 633 · 4★ 128 · 3★ 13 · 2★ 19 · 1★ 65 ## What do users think of SFFCU App? Overall sentiment: negative **Pros** - 🚀 Quick transactions - 👍 Excellent app overall - 👍 Useful app with some improvements - 👍 Intuitive and easy to use - 👍 Keeps improving with updates **Cons** - 🐛 Crashes and freezes - 🐛 Broken features (mobile deposit, bill pay) - 🔨 Confusing and cluttered UI - 🔨 Regression in accessibility for blind users - 🔨 Lacks key features from previous version **Commonly reported bugs** - Login/Touch ID issues - Mobile deposit not working properly - Broken links and redirects - Slow app performance **Most requested features** - Ability to search transaction history - Show account balance on transaction list - Landscape mode support - Better integration with budgeting apps - Locate nearby fee-free ATMs ## Newest reviews (10 of 95) ### 4/5 — Better than you think, but needs work *2025-05-27, version 10.00.12* The UI is using some dated elements. The app is very reminiscent of the 2015-17 year of app styles. That sort of gives you the sense that it’ll be unreliable or glitchey. It is not either of those things, but the dated UI is definitely not up to today’s standards ### 4/5 — Good app overall, but... *2025-02-06, version 10.00.12* New design doesn't use space well--too vertically spread out, so: much shuffling around. Takes 'not looking cramped' too far. ### 4/5 — Improving *2024-12-21, version 10.00.12* Transfers and deposits had been good. I’m not too fond of the swiping (if you have multiple accounts). I’d rather view multiple accounts in one and scroll down to choose. ### 3/5 — New app is meh. *2024-10-01, version 10.00.10* Honestly the redesign is not great. It’s confusing and honestly such a hard shift. They should have introduced the new changes slowly over time. ### 1/5 — Not User Friendly *2024-09-10, version 10.00.9* Straight to the point, I can not view my total balance from my line of credit, and I can not transfer funds from my line of credit because the app says I have insufficient funds, even though I DO have sufficient funds. But now, I have to use the website to make transfers. Overall, I’m not happy with the change. The old UI was simple and easy to use. This new update is not it. ### 4/5 — Useful app with some detriments *2024-07-05, version 9.01.96* I have loved using this app. It’s easy enough to use. Depositing checks used to be a hassle but they have made it much better. Only downside I find is that they don’t show you Interest Saving balance in the credit card tab. Would be useful to know how much you need to pay each time to avoid having to pay interest. ### 5/5 — Excellent app *2024-05-28, version 9.01.96* I use this app all the time. There has not been a day when this app has been slow or down. I feel very secure using it and I love the many features it has. ### 5/5 — Awesome! *2024-05-20, version 9.01.96* What can I say? I love it. ### 1/5 — Not working *2024-02-29, version 9.01.96* Doesn’t work ### 5/5 — Love this place! *2023-11-28, version 9.01.96* Your people were wonderful to me. When I was going to sell a bed, it was your people who spotted the issue and saved me. ## Most critical reviews (10 lowest-rated) ### 1/5 — New Update Ruined the App *2025-08-25, version 11.0.250400* The app was fine the way it was but the new update made the UI so ugly and difficult to use. Please change it back to how it used to look. ### 1/5 — Completely broken *2025-07-28, version 11.0.250400* I just tried to pay my credit card bill and just couldn’t do it with the app ### 1/5 — Getting worse *2025-07-18, version 11.0.250400* The app builders need to get it together!!! Now I can’t see my accounts when I login. ### 1/5 — update *2025-07-01, version 11.0.250400* Ever since they updated the app i haven’t been able to see anything in my accounts. the first two days it was working perfectly, after that it didn’t load anything just a white screen. i’ve even uninstalled and reinstalled smh. Have to call customer service to do anything regarding my account. ### 1/5 — App does not work at all and it’s costing me money *2025-06-28, version 11.0.250400* App Des not work and neither does their website. Both have not work for almost a week. Cannot make any transfers cannot make payments. I’m racking up late fees and interest charges. Bank customer service say they know there is a problem but give no idea when it will be fixed. They recommend deleting the app and reinstalling which I’ve done several times. Recommend clearing cash and history with if done several time. They don’t seam to actually have web of app support. ### 1/5 — Horrible *2025-06-21, version 11.0.250400* Horrible horrible horrible. I tried transferring mom to my mom’s account (also a member of SFFCU) and previously her account was on the app. Now with this new app I tried linking her account to do regular transactions but it asking for a shareID/loanID I tried looking for that put it what I thought the example showed me and it doesn’t work. So then I call the SFFCU multiple times when I bring up the app the call disconnects me it happened 4 times I got far with one person but then I ask about the app and the situation the call drops what is going on??? Plus the Face ID was easier previously now I have to press the button to make it work and sometimes the Face ID doesn’t recognize my mom on her app… ugh stop changing the app it was fine 3 updates ago. ### 1/5 — Old version is better *2025-06-18, version 11.0.250400* The last version was way better and much more simpler ### 1/5 — Doesn’t work at all *2024-11-15, version 10.00.12* No way to search and find payment scheduled. Can’t manage payment at all. Worse than the website which doesn’t work either. 0 star. ### 1/5 — Closing account *2024-11-10, version 10.00.12* Unpleasant banking experience. Zero stars. ### 1/5 — New design regressed accessibility for blind users *2024-09-12, version 10.00.10* The new app design and update severely regressed the overall app accessibility for blind VoiceOver users. Before the design updates, the app was mostly usable, but whoever they got to build the new design seems to have completely forgotten about accessibility and usability across the board when building their web wrapper interface. Badly designed flows throughout the app, lots of ungrouped and badly labeled controls, headings misused and broken apart into individual swipe stops for each word within them, broken controls that don't work with screen readers, just a full failure of WCAG requirements through and through. Full remediation is required for this app once again. Extremely disappointing to find the SFCCU app back in this inaccessible state, as if they completely forgot about how this all happened the first time they underwent a full app and site redesign. ## Most praised reviews (10 highest-rated) ### 5/5 — Thanks SFCU *2025-06-11, version 10.00.12* They keep making it better with new releases all the time. Xxx ### 5/5 — Does not have Zelle has Slower option *2025-05-30, version 10.00.12* To have an option like Zelle you have to add the persons information and then it takes 3-5 days for that person to get added to your account and then you can transfer money to them like Zelle which is an instant transfer. ### 5/5 — Hometown Union Bank *2025-03-18, version 10.00.12* This is has all its “i’s” dotted and its “t’s” crossed! They are top notched for customer service. I like that the banker will give you an extension number so you don’t have to repeat the process again; they know you. The call center needs more direction or the initial AI prompt needs to say these are all the skills our call canter can do. You can even delineate “tasks” for the call center’s abilities. That’s it five stars and a bit of tweaking with the call center! From a very happy customer for multiple decades! ### 5/5 — Major Improvement *2025-01-25, version 10.00.12* Banking made easier with major improvements! The Best!!! ### 5/5 — SFFCUM *2024-12-15, version 10.00.12* Great Easy User Friendly App…. ### 5/5 — Long Distance Save! *2024-10-10, version 10.00.10* I arrived in Guadalajara yesterday, stopped at an airport ATM, the machine ate my card! I went out the doors, stopped and put the card immediately on hold using this app. What a breath of fresh air. I had more traveling to do and after arrival at my final destination and finding good cellular reception, I went on the app and got the number to call the Helpline. Also on the app is the information I needed to identify the card that was lost, the card I wanted to put a new pass code on, and got staff to guide me along the way, assuring that my lost card was now invalid, and how to change my pin number on another card in my possession. The staff were amazingly patient and I apologize for not remembering their names to give them a thumbs up here and for their bosses to appreciate the professionalism they have in the staff working for them. I was told I could make a withdrawal immediately after changing my pin. Thank you all! 10 minutes after I hung up the phone I had my withdrawal. Hey, I stopped to take some photos on the way to the ATM, after all, I am traveling far from home. ### 5/5 — Keeping Pace *2024-09-17, version 10.00.10* Times change and SFFU has, once again, changed for the better with its new and improved on-line banking portal. Thirty year member here ### 5/5 — Great Update SFFCU *2024-09-14, version 10.00.10* This was long overdue. The new update is Amazing! ### 5/5 — Nice new look *2024-08-31, version 10.00.9* Trying to get used to the new look, but it is amazing. It looks great. Everything is laid out for you. It’s very clear for the most part. It’s just like driving a new car though, so I will get used to it; but everything that I can see is all right there and pretty spectacular. I love the new update. You guys did a great job. ### 5/5 — Quick transactions *2024-07-31, version 9.01.96* Quick Card cancellation 5.0 Mobile App 5.0 Customer Service 4.5 stars Rates 2.0 stars --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*