# SG Bike — user reviews > 25 indexed App Store user reviews of SG Bike by UME Technology Co., Ltd., rated 1.41/5 from 22 ratings. - Source: https://appshunter.io/ios/app/sg-bike/id1271663473/reviews - App overview in markdown: https://appshunter.io/ios/app/sg-bike/id1271663473.md - Rating breakdown: 5★ 1 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 19 ## Newest reviews (13 of 25) ### 1/5 — Cannot support international numbers *2022-05-07, version 4.5.68* Is this app for touristry purposes? Cause they dont take any numbers but SG. Pls fix ### 1/5 — Pls don’t fall for this scam *2022-03-26* Added 10 dollars to my balance and rented a bike before riding to my destination (very uncomfortablely)i locked the bike and scanned the QR code of the bus stop yellow box before being informed I was being charged 40 dollars in total because I had rode 100m outside of the “green zone” and it was 4 dollars for the 1km ride????? When I got home I went to remove my account and delete the app when I relised IT HAD SIGNED ME UP FOR A SG BIKE PASS WHEN I HAD NEVER DONE THAT. So then I thought this is very annoying but never mind I will just cancel it delete my card details and account and move on, I then found out you can’t remove your card details once you put them in can’t delete your account and can’t stop the subscription that is taking 7 dollars every week so I have now had to freeze my bank account and order a new card. Please don’t make the same mistake as me and put ANY personal detail into this app, and don’t bother trying to talk to those idiots on email they just tell you to look at the FAQ. ### 1/5 — It is scam- pls avoid this *2022-01-04* Be charged 10 times compared to their declared rates. Terrible experience. One time it should charge us $5 but it charged us $46. Don’t download or use it. It’s a scam. ### 1/5 — scam *2022-01-01, version 4.5.68* Very buggy app do not use. The creators should be sued ### 1/5 — Lousy app *2021-11-05, version 4.5.68* Going to 2 different designated areas to park the bike and the app still accuses me of parking outside designated areas?! **Developer response:** We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please contact our support team at support@sgbike.com.sg mentioning (#R3VANWF) in the email subject for further assistance. We look forward to your email. Thank you! ### 1/5 — Use alternatives. *2021-07-19, version 4.5.68* I tried the service and kept being annoyed at finding that bikes listed at being at a certain location simply were often not there. I then found to my shock that Autorenewal was automatically turned so my account I had kept paying for a pass that I didn’t use (which is dishonest to users to have autorenewal on payments directly on as no receipts or etc in the email, but is stated in the Pass’s rules in small print, so the idiocy is on me). However, when I turned it off, I realised the next month the app was still charging me and that despite turning it off, the auto renewal setting had switched back on, charging me again. They also don’t allow you to delete your card. The whole experience was an expensive and major rip off **Developer response:** We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please contact our support team at support@sgbike.com.sg mentioning #R3VAPYN in the email subject for further assistance. We look forward to your email. Thank you! ### 1/5 — Bikes are faulty/ reserved *2020-12-04, version 4.5.68* I tried to unlock 3 bikes in 3 different bike stations in West Coast Park. All are faulty or reserved. **Developer response:** Hello there, thank you for the feedback. I am sorry to hear about this, and it is not the experience we would like you to have. I will let our operation team know so that we can check the bicycles out. Please contact us through support@sgbike.com.sg mentioning #R3VAZ69 in the email subject. Thank you. ### 1/5 — Don’t do it!! *2020-10-19, version 4.5.68* I thought this would be a good idea. I have fond memories of great bike rentals a couple of years ago and thought with a week off work it would be fun to do it again. Wow things have got bad. First off the map shows where SG Bike THINKS it’s bikes are. They are sometimes missing but more often are there but are completely inoperable. In a week of trying the service I succeeded after at least 30mins of trying bikes to rent twice and gave up 3 times. I paid all told about $5 for maybe a couple of hours rental - I would have willingly paid double to avoid chasing after broken bikes. Then to add insult to injury the app OPTS YOU IN TO AUTO RENEW so make sure to turn it off or you will, like I get another week pass for a service I can’t use. App is adequate but buggy but the service is truly terrible. **Developer response:** We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please contact our support team at support@sgbike.com.sg mentioning #R3VA89D in the email subject for further assistance. We look forward to your email. Thank you! ### 1/5 — It’s a scam doesn’t work *2020-01-11* Terrible. Charge 10 and no bikes can be unlocked. Terrible. Avoid. **Developer response:** Hello there, thank you for the feedback. This does not sound right. Could we kindly find out more about the issue you are facing? Do email us at support@sgbike.com.sg with your app review ID and account number for our customer support team to assist you. Thanks! ### 1/5 — Rubbish *2019-09-28, version 3.9.48* The app is fine, the service isn’t. I spent 1/2 hour walking to 4 different locations where bikes were indicated. Nothing. Finally found 5th one at Ft Canning MTR, but it won’t unlock (“unlock timeout”). The bike itself looks dodgy. All this after I got local SIM so I can use the service (I have Hong Kong mobile but foreign numbers aren’t supported) and topped up $10. I will try to get my money back. **Developer response:** Hello there, thank you for sharing this with us. This is definitely not the experience we like to provide, and we like to make it right! Sometimes bicycle locations may be inaccurate due to many reasons including bad GPS signal. A tip can be to check the parking areas! Do share more with us over email at support@sgbike.com.sg for us to find out more and help assist to improve your experience. Thank you! EDIT: Hi there, did you manage to reach out to us? Let us know if you need any further help via email alongside your App Review ID, thanks! :) ### 1/5 — Doesnt work *2019-07-10* Doesnt work on foreign numbers. **Developer response:** Hello there, we currently only support local Singapore telco numbers. We hope to support your number soon! Thank you ### 1/5 — Lack of Geostations *2019-01-14* Turns out the bike stand we collected the bike from wasn’t a legitimate parking spot for the bike, and neither was there one remotely nearby, so when we tried to finish the ride at the bike stand we were informed we would be charged an additional $5. So that’s the reason why I’ll not be using his service again. I highly recommend increasing the density of permitted bike stands, and having a warning if you attempt to pick up a bike which isn’t in one in the first place. **Developer response:** Hi there, please reach out to us at support@sgbike.com.sg with your details and we will be happy to look into your case. Depending on the location, there should be nearby bicycle parking around (yellow box/bicycle rack) and you can also use the app to search for one. Thank you! ### 1/5 — So many problems. Don’t bother *2018-12-09* Where to start. Terrible onboarding experience. I usually use ofo, but no bikes were around. I see sgbikes around (I guess bc no one can actually rent them). I tried 3 bikes, and zero would work. The qr code doesn’t work, the app says enter 4 digit bike code, but bikes have 9 number codes with letters in them. There is no support or way to get help in the app. I see errors that pop up at random in Chinese. I can’t speak Chinese, but app is in English. The app breaks apples payment terms. I stupidly put my visa in, and charged 10 dollars. It should use Apple pay, but now I have no way of removing my saved card and have 10 in credit that I can never use bc the app doesn’t allow you to unlock bikes. App usability is terrible. Will do charge back on visa. Avoid. **Developer response:** Hello there, thank you for trying our services. All our bicycles only have a 4 digit code, so you might have attempted a different bike. We hope to improve our products and services and will be happy to hear more from you on your feedback and suggestions. Do drop us an email at support@sgbike.com.sg and we can get in touch on your request to remove your card from your account too, thank you ## Most critical reviews (10 lowest-rated) ### 1/5 — Deceptive App *2024-01-01* This app defaults to auto charge your account monthly and is very difficult to find how to turn off once you realise you are being charged. We were charged for 2 years without ever using the service. Not always easy to find these type of charges when you have a large family with lots of monthly entries. Deceptive and misleading app. Be careful! ### 1/5 — Do not download, look for other options. *2023-02-27* Sg bikes is a deceitful, sleazy, and fraudulent company that cares more about tricking users into giving them a quick buck as opposed to making a working product, let alone a good one. Their “free trial” requires you to top up money to proceed— a scummy strategy that shows the company has no faith in their product to actually retain customers and hopes instead to make one off transactions from unknowing tourists. The camera to scan the QR code to unlock the bike is smooth and without issue, yet EVERY SINGLE TIME my friend and I tried to end trip, the camera would not focus. The only way we could end it was to provide feedback. About the bike themselves, I’ve unlocked three so far, and two of them had loose chains. Do not use this app, do not use their bikes. Look for other options. ### 1/5 — Can’t use without a Singapore number… *2023-02-05* Good idea to hire a bike but it seems the scheme is only open to locals who have a Singapore phone number to receive the OTP number 👎🏻 ### 1/5 — Horrible App *2022-12-30, version 4.5.68* Latest iOS, App is sluggish and the text is all over the place. Takes a very long time for the app to realise bike is locked and to make the parking scanner appear. Please fix asap. ### 1/5 — totally cheating app *2022-12-27, version 4.5.68* Except that the bike can be borrowed when it is installed for the first time. Then on the east coast and various regions on the west coast, no available bike could be found according to the map of the app. It's either false information or it can't be unlocked and used. And the recharge is non-refundable! Total scam and rubbish company. ### 1/5 — Can’t Use *2022-11-15, version 4.5.68* I tried to get a code to set up my account 4 times and nothing. I had no problem downloading the Anybike app and getting it to work. ### 1/5 — Unusual charge *2022-10-18* I thought i just need to top up whenever i need a ride but it charges me $11.90 per month for nothing. And very hard to find a bike around the city. ### 1/5 — Scam and Confusing *2022-10-05* Very low instructions and charges extra money when the bike was parked outside the green zone, when in fact it was in the green zone and in a designated parking spot next to other bikes. Very tricky to get around the app and do not recommend to anyone! I hope they resolve this problem as it has charged us an additional $40 for no reason, the bike may have glitches on the location but it was in the green zone and this needs to be fixed! Fix your app and don’t use this app! ### 1/5 — The worst bike rental service ever *2022-09-12, version 4.5.68* Almost all of the bikes are faulty. And the premium ones do not even include baskets. So inconvenient. Can’t contact the service line either when we were having trouble with the parking area. The worst, honestly. ### 1/5 — Scam *2022-05-22, version 4.5.68* Do not download. They automatically renew and charge you $11.90 a month. And there’s a place on the app to disable that. ## Most praised reviews (2 highest-rated) ### 5/5 — Awesome customer service and super convenient *2021-11-08, version 4.5.68* I’ve had a great experience with SG Bikes. I always find them at certain go-to biking areas (yeah, you obviously have to verify in advance) and even at busy times like weekends, I can manage to check one out. I had tried a different bike app initially but could never find its bikes. It’s so convenient and super affordable- so now I can keep up with my kids on their bikes without the hassle and cost of having to buy my own! I had an AWESOME experience with customer service when I (basically my fault!) left my bike outside 7-11 in ECP this weekend for 10 mins…and when I got back, it was gone! I was pretty worried about this all weekend but customer service relieved me of all my stress and has refunded me all the money up until the point I reported it missing with no hassle at all! I’m most impressed with that! Great and convenient product - awesome customer service! **Developer response:** Thank you for your kind words. We are always seeking to improve ourselves and really appreciate your feedback. Take care and stay safe! ### 3/5 — Great idea: High Barriers of Entry *2020-08-16, version 4.5.68* Overall I like the idea of riding a bike throughout Singapore. However, I think a day/month rate was a turn off. I would prefer a by time or by kilometer pricing as I don’t plan on using it a lot. Also auto-debting the credits should be an opt in. It’s inconvenient to cancel especially when first trying the app. **Developer response:** Hello there, thank you for your feedback. At the moment we are only providing 7 days and 30 days ride pass option, alongside a pay per ride option (deducted from your account wallet). We will share your idea with the team for further consideration including app redesign works. If you have more ideas, our team will be happy to listen at support@sgbike.com.sg meanwhile enjoy and hope to see you on our bicycle soon! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*