# Shake Shack — user reviews > 1,074 indexed App Store user reviews of Shake Shack by Shake Shack, rated 4.80/5 from 596,842 ratings. - Source: https://appshunter.io/ios/app/shake-shack/id317279545/reviews - App overview in markdown: https://appshunter.io/ios/app/shake-shack/id317279545.md - Rating breakdown: 5★ 536,046 · 4★ 33,608 · 3★ 9,767 · 2★ 4,265 · 1★ 13,156 ## What do users think of Shake Shack? Overall sentiment: mixed **Pros** - 🚀 Fast and efficient ordering - 👍 Intuitive and user-friendly interface - 🤝 Excellent customer service - 🍔 High-quality food **Cons** - 🐛 Unreliable order processing and delivery - 📍 Incorrect delivery addresses - 🕰️ Long wait times for order pickup - 📄 Lack of nutritional information - 💳 No option to save payment info or use Apple Pay **Commonly reported bugs** - App crashes and freezes - Order history disappears - Inability to cancel or modify orders - Delivery address issues - Payment processing problems **Most requested features** - Allow customization of menu items - Add option to choose between pickup and delivery - Implement real-time order tracking and notifications - Provide detailed nutritional information for menu items - Enable saved addresses and payment methods ## Newest reviews (10 of 1,074) ### 3/5 — Expensive *2026-08-21, version 4.98.0* Burgers are great, but $4 for a handful of frozen French fries, and even more for a few onion rings! I’ll stick to the “other” hamburger joint. ### 4/5 — Usually fine app *2026-08-20, version 4.98.0* The app is usually fine and works right, but after the last update it won’t open past the opening green screen with the burger on it. ### 5/5 — PLEASE KEEP WEST COAST CHICKEN‼️🙏🏼❣️ *2026-08-16, version 4.97.0* My family first brought us here after my now-husband graduated from USMC Boot Camp, and we fell in LOVE with our new local Shake Shack! We quickly realized the WC Chicken was a limited-time sandwich/combo and were so sad to see it go. 😭 We adore the classic burgers & chicken sandwiches, and my goodness are the lemonade & shakes AMAZING. Please consider keeping the WC Chicken on the menu! 😍 We hope it’ll be available again when he’s home from deployment. 🙏🏼❤️ Thank you as well to the OB RT.9S Shake Shack staff for being 10/10 each time we visit! ### 5/5 — Veggie Burger *2026-08-16, version 4.97.0* Best veggie burger in fast food hands down.! I absolutely L❤️VE IT.! ### 5/5 — Great app *2026-08-16, version 4.97.0* Easy to use and convenient to place orders on the go. ### 5/5 — Awesome burger *2026-08-16, version 4.97.0* Best burger and staff in town ### 1/5 — Wish they had more rewards *2026-08-15, version 4.97.0* I will buy more with more rewards ### 4/5 — 6 figure food stamps *2026-08-15, version 4.97.0* I’m very entitled and feel like it shouldn’t be $100 to feed my wife, myself, and 3 kids under 4yo ### 5/5 — SHAKIN’!!!! *2026-08-14, version 4.97.0* I love shake shack with all my heart they have the best shakes and awesome tasting sandwiches 🤤😋 ### 5/5 — Veggie burger *2026-08-14, version 4.97.0* The veggie burger is delightful! First time I ever tried was in the Bahamas. Upon my return to AZ it’s been my Jam! As a vegetarian it’s appreciated having a veggie burger option that taste delicious ## Most critical reviews (10 lowest-rated) ### 1/5 — Promos great, Fine print not *2026-08-23, version 4.98.0* When you order a promo but it won’t work, you don’t know why and it won’t explain. Hard to get deals. Feels a bit of a bait and switch. ### 1/5 — Online ordering is a minefield *2026-08-23, version 4.98.0* Nonstop onslaught of promotional hazards and invasive requests to share information and track. Should have gone to Popeye’s. ### 1/5 — Didnt Applepay *2026-08-22, version 4.98.0* Tried 5 times unsuccessfully ### 1/5 — STILL doesn’t remember sign info, can’t process payment *2026-08-21, version 4.98.0* Was just forced to download the new version and still the same issues. This is insane they can’t have a functioning app, after all these years. Every time I use it I have to sign in again. I put the order together for a $25 meal, and then there’s always an error with Apple Pay. I dig up my credit card and enter every digit and still error can’t pay. This app is garbage ### 1/5 — Terrible *2026-08-20, version 4.98.0* Wanted to use the app to order sum food me and a friend but each time we picked the local spot near us all it would do is pull up a blank nothing screen so resorted to the website but what a waste of time to login verify email and phone number just to deal with that very annoying and frustrating ### 1/5 — Adding side items *2026-08-17, version 4.97.0* It’s really unfortunate that an item such as cherry peppers you can’t request as a side. You ask for a side in store and they just tell you that next time you have to pay but there’s no way to add and pay for a side of cherry peppers. ### 1/5 — Trash , wouldn’t let me checkout 2 shakes , woudld revert to only a burger and gave me no reasoning *2026-08-16, version 4.97.0* Lazy app ### 1/5 — Bad review *2026-08-15, version 4.97.0* The reason I give a bad review is because of the price if you’re gonna charge us that much you might as well give us a lot of food. I’m barely getting full after spending $15. That’s outrageous. ### 1/5 — Price gouging *2026-08-15, version 4.97.0* Beware, can’t trust this brand ### 1/5 — Cold fries *2026-08-15, version 4.97.0* Fries were cold ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-08-24, version 4.98.0* This place is certified for great service and great burgers Im very impressed and happy to be here with my wife and enjoy the best experience ever I will be here again in the future ### 5/5 — Good ingredients, great taste *2026-08-23, version 4.98.0* Great burgers, sandwiches and super rich shakes! ### 5/5 — Ceecee *2026-08-23, version 4.98.0* Great burgers all day long!! ### 5/5 — Dre,s shake shack review *2026-08-22, version 4.98.0* Best burger yet ### 5/5 — Always Good! *2026-08-22, version 4.98.0* It always hits the spot and the shakes are key! ### 5/5 — Sunnyside Shake Shack *2026-08-21, version 4.98.0* The best service and quality food ### 5/5 — Great every time *2026-08-20, version 4.98.0* The shack burger is my favorite for a reason. ### 5/5 — Best Effen Burger *2026-08-20, version 4.98.0* The staff are phenomenal, the food is excellent and service is the best. Five guys has nothing on Shake Shack 💯🔥🧨💣 ### 5/5 — Very easy ordering process *2026-08-17, version 4.97.0* Great experience. One simple ask...I'd like to be able to customize with pickles for every sandwich option. Can't do it with the west coast chicken. ### 5/5 — Fantastic food, excellent service *2026-08-16, version 4.97.0* My fiancée and I tried Shake Shack for the first time recently and were blown away by the quality of food and service. From the freshness of the burgers, to the care taken when bagging all of the items, it was genuinely one of the best take away dinner experiences we’ve had in years! Shout out to the entire Shake Shack team at Rookwood - you all are killing it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*