# Shane's Rib Shack — Order, Earn. Redeem Rewards.

> Loyalty program and mobile ordering for a BBQ restaurant. (iPhone/iPad app by Shanes Rib Shack LLC.)

- Source: https://appshunter.io/ios/app/shanes-rib-shack/id1506746153 (this page in markdown: same URL + `.md`)
- Developer: [Shanes Rib Shack LLC](https://appshunter.io/developer/1506746152)
- Category: Food & Drink, Lifestyle
- Price: Free
- Rating: 4.87/5 from 9,654 App Store ratings · 114 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.4 · 88 MB
- Languages: English
- Released: 2020-08-23
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/shanes-rib-shack/id1506746153/reviews.md

## What is Shane's Rib Shack?

Welcome to the Shane’s Rib Shack App! With the NEW Shack Rewards Program, you will earn points with every purchase and redeem them for your Shack favorites.

Earn Points – Earn 10 points for every $1 you spend

Order on the App: Automatically earn points when logged in to your account.
Order in-store: Type in your phone number on the tablet at the register at the time of ordering.

Rewards - Redeem your points for rewards of your choice at any time in app or in-store. Save up your points or redeem them each time you unlock a new reward.

Exclusive Offers - Receive VIP deals and offers as a Shack Rewards member. Make sure to sign up for text alerts too.

Mobile Ordering - Order through the app and select your pick-up preference. Customize and save your Shack favorites and secure payment info for quick and easy ordering next time.

Find a Shack – Find a location near you, get directions, view store hours, and place an order.

## Key features

- Earn loyalty points on purchases
- Redeem points for rewards
- Exclusive member offers
- Mobile ordering and customization
- Save favorite orders and payment info
- Find nearby locations and hours

## What do users think of Shane's Rib Shack?

Overall sentiment: positive

**Pros**

- 🤩 Amazing customer service
- 👍 Wonderful dining experience
- 🤗 Friendly and attentive staff
- 😋 Delicious food
- 🙌 Excellent rewards program

**Cons**

- 🙁 Inconsistent food quality
- 🤔 Unreliable online ordering
- 😕 Outdated or uncomfortable seating
- 😒 Rude or indifferent staff

**Commonly reported bugs**

- Login issues with app
- Incorrect order fulfillment
- Unreliable payment processing

**Most requested features**

- Ability to customize orders
- Improved rewards program
- Better online/mobile ordering experience
- More vegan/vegetarian options

## Recent user reviews (10 of 114)

All indexed reviews: https://appshunter.io/ios/app/shanes-rib-shack/id1506746153/reviews.md

### 1/5 — Board Meetings

*2026-02-02, version 3.7.2*

Been ordering half chicken plates from Shane’s for several years for board meetings call today to get 11 plates. They said I would need to call a couple days ahead of time. Oh well I’ll find somewhere else to buy chicken.

### 5/5 — Mmmm ribs

*2025-12-14, version 3.7.2*

Shane’s baby backwards are some of the best stuff that I’ve ever tried. These are delicious. Five stars.

### 1/5 — Not helpful at all

*2025-10-10, version 3.7.2*

I can order my food but not let them know when they messed things up. I can’t give feedback.  I can not contact them in anyway and their website has a flaw and it won’t go through either.

### 1/5 — Points lost

*2025-09-01, version 3.7.2*

Points on old app didn’t carry over. Lost points. Done with Shane’s.

### 1/5 — New App

*2025-08-19, version 3.7.2*

I am not a fan of the new app. The previous app was much better as to user interface, rewards, coupons, specials, and everything. We’ve not purchased Shane since the new app released.

### 1/5 — Brunswick

*2025-07-14, version 3.7.2*

Quality, quantity, and service has gone down terribly

### 4/5 — Reward Points

*2025-06-16, version 3.7.2*

Came in and placed 2 different orders because I forgot something. Saw the reward system and asked the cashier to sign me up after I generously left a tip. I asked her if I was aloud to go back into the app and add my receipt for the previous order and she said yes but there is nowhere on the app to add previous orders.

### 3/5 — Issues

*2025-05-22, version 3.7.2*

With the new app not able to locate where to submit a receipt.  Not good !!!

### 5/5 — Becky

*2025-05-11, version 3.7.2*

This is the worst ribs I have ever eaten.  So tough hardly no meat on the bones. $40 dollars down the drain.

### 1/5 — Reward Points

*2025-05-08, version 3.7.2*

I was assured many times my reward points would roll into the new app version seamlessly. I had several thousand. They did not ! 😠

## Frequently asked questions about Shane's Rib Shack

### What does the Shane's Rib Shack app do?

The app allows you to order food, earn loyalty points with every dollar spent, and redeem those points for your favorite menu items. You can also find nearby locations, view store hours, and receive exclusive offers as a rewards member.

### How do I earn and redeem rewards?

You earn 10 points for every $1 spent. Points are automatically earned when logged into your account for app orders, or by providing your phone number at the register for in-store orders. You can redeem your accumulated points for rewards of your choice at any time, either in the app or in-store.

### Is the app free to use?

Yes, the app is free to download and use. There are no in-app purchases or ads mentioned in the description, indicating a free service for customers.

### Can I order food for pickup?

Yes, the app features mobile ordering where you can select your pick-up preference. You can also customize and save your favorite orders and secure your payment information for faster reordering.

### How do I find a Shane's Rib Shack location?

The app includes a 'Find a Shack' feature that allows you to locate the nearest restaurant. You can get directions, view store hours, and place an order directly through the app for that location.

## Version history (last 5 releases)

### 3.7.2 — 2025-05-01

General performance improvements and bug fixes to keep things running smoothly.

### 1.5 — 2022-11-23

With this update, guests can now view hours certain menu items are available while placing an order. Other items included in this update are improved location search functionality and improved user experience on the checkout screen.

Thank you for using our Shane's Rib Shack App!

### 1.4 — 2022-04-06

Contactless delivery feature enhancement and other enhancements to make for a better user experience.

### 1.3 — 2022-01-10

Improved location search functionality.

### 1.2 — 2021-10-26

Update allowing split payments to be made using multiple gift cards and ability to check gift card balances at checkout.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*