# Shangri-La Circle — user reviews > 113 indexed App Store user reviews of Shangri by Shangri-La International Hotel Management Limited, rated 4.90/5 from 943 ratings. - Source: https://appshunter.io/ios/app/shangri-la-circle/id530103397/reviews - App overview in markdown: https://appshunter.io/ios/app/shangri-la-circle/id530103397.md - Rating breakdown: 5★ 891 · 4★ 29 · 3★ 2 · 2★ 3 · 1★ 18 ## What do users think of Shangri? Overall sentiment: neutral **Pros** - 👍 Great location - 👍 Excellent staff - 👍 Comfortable rooms - 👍 Delicious breakfast - 👍 Seamless booking process - 👍 Convenient app features - 👍 Luxurious hotel experience **Cons** - 🐛 Buggy sign-in process - 🐛 Inconsistent app functionality - 🐛 Difficult to modify bookings - 🐛 Disconnected between app and website - 🐛 Limited app features - 🐛 Frustrating validation process **Commonly reported bugs** - App crashes and freezes - Login issues and credential problems - Booking information not syncing properly - Compatibility issues with older devices - Data security and privacy concerns **Most requested features** - Ability to modify existing bookings - More detailed hotel and room photos - Improved login and account management - Seamless integration between app and website - Enhanced app functionality and features ## Newest reviews (15 of 113) ### 3/5 — Need flexibility in room selection for multi-room booking *2026-07-10* Users should have the option of selecting the room configurations for each room they want to book in a multi-room booking. This will provide a better user experience avoiding need for guests to contact the hotel reservation team to arrange the required room configurations. ### 2/5 — This app is the worst part of Shangri-La *2026-01-15* I’ve been a frequent Shangri-La guest and Circle member for the last 8 years. Every time I use the app, it leaves me frustrated; worse, when I use the Shangri-La call centre, the operators only begrudgingly help, after I explain how the app has failed me. Shangri-La’s app developers seemingly have no idea that they directly face “the guest”. On the iPhone, fonts are too small, screens too crowded, options too deeply hidden. Sometimes, log-in can be very difficult, frequently requiring password resets. On the iPad, the app constantly freezes requiring a full hard reboot of the iPad. Yes, I am using latest hardware and IoS/PadOS. Please Shangri-La, if you don’t undertake a full redevelopment, at least tell your call centre guests are having issues with the app. **Developer response:** Thank you for your feedback. We are sorry to hear that your experience was not satisfactory. Please contact us at Webapp.Feedback@shangri-la.com and we are happy to assist you. ### 5/5 — Great app *2025-10-08, version 3.2.74* Even the app looks and feel luxurious! ### 5/5 — Shangri La booking app *2025-10-01, version 3.2.74* Always straight forward and concise easy to manage in case of changes ### 5/5 — Long stay June 2025 *2025-09-11, version 3.2.73* Garden wing Wonderful lush greenery, clean hotel caring,kind,good hearted helpful staff Delicious breakfast unbeatable .Going back ? Off course I am ! ### 5/5 — Amazing staff *2025-08-22, version 3.2.72* Kudaram was amazing very helpful. Imaya she is very friendly and always smiling. Yan at reception always wiling to help. Akram thank you so much for your great service and making our stay here so memorable. ### 5/5 — 香格里拉App *2025-07-28, version 3.2.71* 查找酒店很方便，线上预定到店入住过程顺畅，建议App可以提供酒店及房间照片更多一些，能够更好提前了解房间状况进行选择。 ### 5/5 — Best hotel booking app *2025-06-20* No more needs to be said! ### 5/5 — Family *2025-04-22* The hotel is a place someone would love to go to anytime of the day. I give this hotel more than five stars for its excellence in service and customer satisfaction. Impeccably above par excellence. Super job Shangri La team! ### 2/5 — Hard to navigate not many features *2025-03-30, version 3.2.57* The app isn’t that good any time we used it for a service request on the app ot would take 2 to hours hours to get it . And we would just and up calling down to fornt desk. Really hard to find in room dining options on app too. The four seasons app is way better save your self the trouble and stay at the four seasons and use they app ! ### 5/5 — 国际酒店 *2025-03-25, version 3.2.57* 美元visa卡支付方便 ### 5/5 — March 2025 stay *2025-03-10* Excellent and efficient staff , room and housekeeping service and very prompt efficient responses to all my requests. Even accommodated my early check in request due to early international flight arrival time. The best hotel in the 30 years I’ve been visiting Philippines ### 5/5 — Great reservation service *2025-03-06, version 3.2.56* So far so good ❤️❤️❤️ ### 5/5 — Mr Graham *2025-03-06, version 3.2.56* Wonderful and memorable experience, staff are very helpful and can not do enough for you, rooms are immaculate. ### 4/5 — Modifying Existing Booking Date from App *2025-02-03* There is no option to change the existing booking date from the App. I had to cancel and rebook again. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work! *2026-04-12, version 3.4.0* Was asking me to activate my account when I tried to log in with the number given to me by my hotel. When the verification code was sent to my email it was saying my account was already activated but I couldn’t log in - catch 22. Lost those points now as I can’t log in. Can’t be bothered with the hassle, I’ll just book through Booking.com next time. ### 1/5 — 北海香格里拉的入住体验极差 *2026-03-25, version 3.3.3* 全球入住很多酒店，从来没听说过入住押金需要入住总费用1.5倍的情况，也就意味着，我入住一周，就需要缴纳总金额1.5倍的入住押金？当时我问前台工作人员：你确定？回答斩钉截铁，绝对是入住总费用！ 一般来说，按照一晚房价的百分比收取一定押金都是正常的，譬如有些酒店也也可以拒绝，但是，入住押金收取1.5倍总房价就相当离谱了，假设每晚1000元，住七天，况且是我已经付过房费的情况下让我再缴纳10500元押金，简直就是疯狂至极 ### 1/5 — Sign in mess *2026-02-22, version 3.3.2* The sign in process is an absolute train smash. I already have an active accounts but I was sent in circles trying to log in. Please get some decent software engineered on the job!!! ### 1/5 — Validation nightmare *2026-01-01* Every time I got to validate the time runs out, it’s the most frustrating app I have every used **Developer response:** Thank you for taking the time to share your feedback. We’re always looking for ways to improve the app experience, please feel free to reach us at Webapp.Feedback@shangri-la.com to let us know how we can do better. Thank you again for your comment and support. ### 1/5 — Disconnection between App and Website. *2025-02-08* When you search for a room on the website, it gives you all the rates inclusive of GST (for Sydney Australia). Search for the same room on the app and it shows you a room only cost which is minus of GST. It only gives you the full rate when you go to the next screen. The app designers haven’t factored this in, but have made sure to include the conditions including “Inclusive of GST”. Creates a very confusing situation. **Developer response:** Thank you for your feedback. We are sorry to hear that your experience was not satisfactory. Please contact us at Webapp.Feedback@shangri-la.com and we are happy to assist you. ### 1/5 — Data theft *2024-04-02, version 3.2.32* I have been notified of data theft from this app which compromised my personal details. My antivirus software and network provider sent me a warning about this but nothing from Shangri La. Not to be trusted. ### 1/5 — Terrible *2024-03-20* You should update your app program. So many often errors. Please learn from Bonvoy app. ### 1/5 — Not showing my booking ? *2023-11-20* Where is my booking? ### 1/5 — Issue *2023-07-07* I cannot log in the app due to freezing in pop-up screen. ### 1/5 — Horrible App for accessing *2023-03-12* I have been a loyal Golden Circle member for +20 years but honestly Shangri-La sign-in process for web site and mobile app is horrible. I can receive my verification codes via both phone and email but still not able to sign in. Too complicated and stopping me from spending money at their properties. Terrible customer experience when all they talk about is their experience. **Developer response:** Thank you for your feedback. We are sorry to hear that your experience was not satisfactory. Please contact us at Webapp.Feedback@shangri-la.com and we are happy to assist you. ## Most praised reviews (10 highest-rated) ### 5/5 — Best in Delhi *2026-07-16* We love every stay at the Shangrila. Top quality service, beautiful hotel, excellent food! ### 5/5 — Great service *2026-05-19* Had a great time on my visit this time. I always enjoy my stay and Ball by the pool is always attentive and remembers me every time I visit. I appreciate his Service and Pimm concierge check in was amazing helping with a later check out as my flight was a night flight. Please recognize these two for their professionalism and attention to detail to make my stay the best. ### 5/5 — Fantastic service *2026-05-17* We loved our stays at Jen Penang and Rasa Sayang in Batu Farringhi … we will be back to stay at Shanghai-La 🧡🧡🧡 ### 5/5 — Easy to use app *2026-03-22, version 3.3.3* User friendly design ### 5/5 — Best hotel *2026-03-07* Greatest location and service! ### 5/5 — Exceptional staff *2026-02-28* My wife and I started traveling alot and i must say that the whole staff by far is the best. Always smiling and very friendly, accommodating and you can feel their genuine care. Their smiles were a great way to start your day positively! I would highly recommend! The hotel was located in a great spot as well. I would stay here again! ### 5/5 — Great Location *2026-01-27, version 3.3.0* Staff all around are great. The only downfall have is the breakfast buffet. They can’t keep up with refilling the buffet and fresh juice bar. ### 5/5 — Excellent *2026-01-21, version 3.2.84* Really easy to join . ### 5/5 — Absolutely Amazing!! *2026-01-06* I have throughly enjoyed my stay. The staff will do anything to assist and help. They make me feel like home. ### 5/5 — Exceptional *2025-12-03, version 3.2.79* I booked two nights in the Shangri La BKK, everything was seamless, the staff, room, views, attention to details was exceptional, thank you Shangri-La, Rich --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*