# Shannons App — user reviews > 11 indexed App Store user reviews of Shannons App by AAI Limited. - Source: https://appshunter.io/ios/app/shannons-app/id6475799507/reviews - App overview in markdown: https://appshunter.io/ios/app/shannons-app/id6475799507.md ## Most critical reviews (10 lowest-rated) ### 1/5 — Verification code not received *2026-07-22* Trying to register an account today but can’t login as I haven’t received a verification code by sms. Tried pressing resend code and deleting then reinstalling the app to no avail. Very frustrating ### 1/5 — Updates *2026-05-22* I cannot update the app so I cannot use it any more Very disappointed ### 1/5 — Policy details not available *2026-04-18* I have tried accessing my vehicle policy details via the app and for weeks now it comes up with a message saying that policy details are undergoing maintenance and to try again later. Maintenance for weeks, what the…. The virtual assistant is also useless. When will this issue be fixed. Very annoying…. ### 1/5 — Useless *2024-12-22* Cant update any details in the app so i still need to call a person to do so. defeats the purpose of the app **Developer response:** Hi, we're sorry for the troubles you've had with the App! We’d really like to help you with resolving this issue. Please email appsupport@shannons.com.au (Mon – Fri 8am - 9pm, Sat & Sun 8am – 8pm), and one of our friendly support staff will happily assist. Thanks - Deb, Shannons App Support ### 1/5 — Logs in and crashes *2024-08-15* Definitely an APP in its infancy. It logs in and crashes 80% of the time. When you finally get to login it’s a brief summary of your policy that your unable to add or delete vehicles. It points you to a chat which you can only access when the APP doesn’t crash. Quite useless in reality. Hope your not paying your IT department much as they haven’t earnt there $$$ yet **Developer response:** Hi, we're sorry for the troubles you've had with the App! We’d really like to help you with resolving this issue. Please call us on 1300 234 820(Mon – Fri 8am - 9pm, Sat & Sun 8am – 8pm), and one of our friendly support staff will happily assist. Thanks - Deb, Shannons App Support ### 3/5 — Provide more policy information *2025-06-28* Overall the app is ok, it is missing a big detail though, if a policy has multiple vehicles under it, you should provide a breakdown of how much each vehicle costs per month or year. ### 3/5 — Need more info to view *2025-06-28* Need more car info at a glance without having to print/email docs. Things like mods/accs and also how much each vehicle costs at the moment would be really important and time saving. Also, a way to change rego without calling or going through a slow chat that times out. ### 3/5 — Good start *2024-05-09* Decent start for an app. However, at this point it seems as though much functionality just dispatches you to the Shannons website - the app itself doesn’t do much. Eg for a new car insurance quote, off to website in your mobile browser, which opens the useless Shannons Online Assistant, which eventually gives up and offers to connect you to an “Enthusiast”. Might as well not bother with the app or online systems at all, just call, Shannons staff are always super helpful. **Developer response:** Hi, thank you for your review! If you have any suggestions on how we could improve and enhance your user experience, please don't hesitate to share them with us. Thanks - Deb, Shannons App Support ### 4/5 — Review *2024-08-05* How much I pay monthly per car would be good to know in the app **Developer response:** Hi, thanks for taking the time to leave a review! We’re so pleased to hear that you’re enjoying using our App. I will pass on your feedback. Thanks – Deb, Shannons App Support ### 5/5 — Great Company *2024-11-11* I have been dealing with Shannon’s for many years now and have found them to be very amicable and easy to deal with. Nothing is a trouble to them and they are happy to explain in layman’s terms all about your insurance cover great pricing and easy monthly terms . Why would people shop anywhere else 👍 **Developer response:** Hi, thanks for taking the time to leave a review! We’re so pleased to hear that you’re enjoying using our App. Thanks – Deb, Shannons App Support ## Most praised reviews (1 highest-rated) ### 5/5 — Great value *2024-09-05* Perfect and easy ✨ **Developer response:** Hi, thanks for taking the time to leave a review! We’re so pleased to hear that you’re enjoying using our App. Thanks – Deb, Shannons App Support --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*