# Shapa — user reviews > 114 indexed App Store user reviews of Shapa by Shapa Inc., rated 4.50/5 from 2,943 ratings. - Source: https://appshunter.io/ios/app/shapa/id1053767884/reviews - App overview in markdown: https://appshunter.io/ios/app/shapa/id1053767884.md - Rating breakdown: 5★ 2,245 · 4★ 326 · 3★ 170 · 2★ 64 · 1★ 138 ## What do users think of Shapa? Overall sentiment: negative **Pros** - 🚀 Awesome scale and great way to lose weight - 👍 Helps with weight loss journey - 👍 Motivational and encouraging - 👍 Tracks progress without obsessing over numbers **Cons** - 🐛 Buggy app with connectivity issues - 🔋 Battery life problems - 👎 Subscription required for full functionality - 👎 Poor customer service - 👎 Unreliable data tracking and syncing **Commonly reported bugs** - App crashes frequently - Syncing issues with Apple Health - Inconsistent weight tracking - Subscription renewal problems **Most requested features** - Option to see actual weight numbers - Better integration with Apple Health - More customization for individual needs - Improved missions and challenges ## Newest reviews (13 of 114) ### 3/5 — Limited options *2026-05-31* Many of the people who are drawn to a device like this have a history of disordered eating. Because of the audience, I am confused about some of the app developer choices. The language about the colors and weight loss in general is NOT neutral. It is somewhat emotional with congratulatory messages as well as sort of a chastising tone if there is a day of weight gain. There is no way to turn this off as far as I can tell. A far more helpful app and device would just give me the color without any additional commentary (or at least the ability to disable the quotes and “encouragement”). I am neutral about weight. I don’t need software to have feelings about it that I do not. ### 2/5 — Moralizing BS *2026-01-09, version 2.8.2* I love the idea of this scale. But the kids of people who are drawn to this are also the same kind of people who are unlikely to respond well to a frowny face based on the number of times they weigh in per week. I don’t need or want motivation. I just want a simple numberless scale that lets me know if I am on the right track. I don’t need sad faces or moralistic language. But there does not seem to be a way to turn any of this off, and you have to use the app to see the colors. 🤷‍♀️ ### 2/5 — iPhone issues *2026-01-08, version 2.8.2* No complaints until I got the iPhone 17 in October. After that, I haven’t been able to connect to the scale. Customer service seemed to be helpful initially, but then told me that I would either need to use another way to connect (inconvenient), get a new scale (why would I spend the money when my current one was barely a year old and their support wasn’t supporting), or download IOS Beta (still didn’t resolve issue). Can’t recommend at this time. ### 2/5 — Wouldn’t recommend: they don’t keep it up to date *2025-10-15, version 2.7.7* I first got this scale a little over a year ago, and it was amazing at first. Unfortunately, they don't keep it up to date. It's not compatible with the newest iPhones, and so they told me that I needed to just get another device to use it with. I'm using an old iPad, which it also doesn't work with, and they gave me the advice to try to turn it off and turn it on again. Really disappointed with the level of technical support and follow-through. Great idea. Wish they kept up with the technical side of things. ### 3/5 — Great, especially when features work *2025-07-19* The app has been really a wonderful tool in my weight loss journey. In the last several months it seems like more features are having issues. I can’t track period weight gain, the results rarely load on their own anymore (I have to just eventually hit the “back” button to get my daily color), and recently it has stopped talking to my Health app (which was part of the appeal in getting this in the first place, being able to track health data in more detail). Because the daily results don’t regularly load on their own anymore I don’t get to see the little rewarding animations of my Shapa Age going down, celebratory milestones, or my hiker climbing the mountain towards my goal. TLDR: it’s been a helpful tool in tracking towards my goals and creating a daily habit of recording, but the rewarding feel is lessened by less features working as intended. ### 3/5 — I’m on my husbands plan and I renewed and it keeps going back to renewal every time I use my app *2025-06-05, version 2.7.7* Fine if you update me like my husband did ### 2/5 — So buggy *2024-05-21, version 2.7.0* This app feels like a beta yet I’ve had it for over two years. So janky and unpolished ### 2/5 — Great idea. Terrible customer service. *2024-03-31, version 2.6.7* I really loved the idea of a numberless scale. Unfortunately mine is glitchy and customer service is terrible. I don’t think they even read the issue before responding. Super disappointing. I’d recommend finding an alternative! ### 2/5 — Did not honor the lifetime membership *2023-12-03, version 2.6.3* Shapa hit me up for an annual renewal after I purchased the lifetime membership. What a waste of $299. ### 3/5 — Good for weight loss, for some people, but problems *2023-10-28* I got Shapa for a workplace wellness program, even though I was only five pounds heavier than my ideal weight. It was helpful while losing weight. For those who want to see their numeric weight (which defeats the purpose of Shapa), there us a setting for that, or you can sync it with the Apple Health app or other apps, and see the numeric weight there. Supposedly, Shapa takes into account normal fluctuations in weight, but in my experience, it really doesn’t. Fluctuations of just 1-3 pounds cause my Shapa color to change. You can enter your ideal weight into the app settings. I’m below my ideal weight now by 3-5 pounds, and get “dark grey” (worst color) when I gain two pounds. Not very motivating when maintaining ideal weight. ### 2/5 — Gave me my weight *2023-10-22* I was pleased with this product and app for a while until the most recent update. I have recovered from an eating disorder and haven’t seen my weight in 5 years, I wanted to lose weight without seeing the number and have liked the color system and it had been been triggering. The new update gives you the option to also get a color for your fitness so I thought sure and synced it to my apple health which automatically made my get a notification on what my current weight is and where it was 6 months ago. If I wanted that I would have just gotten a regular scale and not pay a subscription plan for this one. Super disappointing. ### 3/5 — Average tool *2023-10-07, version 2.6.2* It is very interesting that the Shapa scale takes the Apple methodology to an extreme. The scale app has no way to show your weight. You must wait a week and 1/2 for the scale to give you a color blob, that I have no idea how the color blob it is supposed to help me see my rate of weight lose. I bought this specifically because my company gives a discount on my insurance if you use this scale, if not for that it would completely useless to me. Luckily I have an awesome homemedics scale that tells me my weight 3 seconds after I step on it without needing my phone. ### 3/5 — Good concept, not great for women *2023-09-13* The only reason I’m sticking with this is because the Vitality program that the company I work for uses awards points for just weighing in, no matter the weight gain or loss. Issue #1: Not ideal for women who have periods. For women about to get their period, weight retention starts before the period starts. I feel as though if you put your period dates in and say that your periods don’t match the standard 28 days, the app should still be able to tell that your period could be coming and not have as much of the shaming text when your weigh in color is grey. I’m not sure what it does when you say you have a reliable 28 day cycle but, hey Shapa programmers, fyi “period weight” (I call it fluff) starts before your period begins. Issue #2: Useless for women trying to get pregnant or who are pregnant. Most women get pregnant and miscarry multiple times before successfully getting/staying pregnant. And then most women do get pregnant, just like most women do get periods… SO, this app desperately needs a pregnancy setting. Like, at minimum, let me tell it I’m pregnant just so the shaming text when my weight is grey doesn't show up. Please. Very frustrating. And when a pregnancy setting is developed, PLEASE don’t try to predict how much weight gain is normal when someone is pregnant. Just don’t. We get shamed enough at the doctor’s office (well, I don’t, I’ve banned them from talking about my weight 😉). ## Most critical reviews (10 lowest-rated) ### 1/5 — Great concept *2026-02-28, version 2.8.2* Terrible support and hardware. The scale constantly needs to be calibrated and bugs out leaving you with a paid membership you can’t use. Had a total of 4 scales now, same result of the scale being inoperable. Customer service to correct the situation is a joke. ### 1/5 — Broken *2025-04-11, version 2.7.7* You broke connectivity with pretty much every app yours feeds with the last update and I just don’t have the energy to ask you to fix it yet again ### 1/5 — Useless *2025-01-23, version 2.7.4* Apparently they have changed the way things work since we first got this scale. Initially, we could continue to use the scale after our subscription ended… but now you can’t even use it as a normal scale without an active subscription. ### 1/5 — Stupid permission pop-up *2024-11-21, version 2.7.3* Every time I open the app and step on the scale, it's asking permission for heart data. It's a freaking scale. ### 1/5 — Very, very buggy for an app that does so few functions *2024-11-02, version 2.7.1* So many bugs that just never get addressed … Extremely often, it will hang for several minutes when “uploading” results to the server or “calculating” variances (in quotes because neither of these operations should take more than a few seconds, definitely not 5+ minutes). And if it then cancels, it says to check the “battery life” - while telling you that you likely have over 60% battery life. Seems the issue is really more likely that there’s not a good connection with your feet and the scale and slightly moistening the metal strips will solve the issue - but it keeps bleating about battery life when the app itself should be able up see that’s false. Then, if you miss a day and it offers you a chance to make it up, tapping on the alert sends you to a completely different part of the app and you lose that chance. It’s 2024, folks; alert handling should be a basic feature. And now, I was sick - so yesterday, I told it, “I’m sick.” Easy enough, and is supposed to pause things. So today, I get one of those useless “Protect your streak!” alerts - which shouldn’t even appear because, you know, I’m sick - and I already told the app I’m sick. And again, I tap that alert and … it takes me to the last page I visited in the app (the “I’m sick” page). I turn off “sick,” so the app … asks if I’m traveling. So now I have to lie and pretend I was traveling, AFTER I already told it I was sick, maybe because it hasn’t been 24 hours? (Food poisoning.) Yes, yesterday, I told it I was sick later in the afternoon because that’s when I was starting to do things, and this time, I logged in around noon because I’m feeling better - which SHOULD NOT MATTER AT ALL. News flash: days start at midnight local time & end at 11:59:59pm local time. So after correctly and legitimately letting the app know I was sick, and then legitimately coming back, and legitimately coming back through the “Protect your streak” alert, it (a) sent me to the wrong page, (b) ignored my declaration that I was sick (does that even do anything, or did you put it there as a special form of torture for your users?), and (c) made me lie to it to do what I tried to do legitimately. All these are issues that should have long been dealt with, but many have persisted for *years*. So while it’s a nice overall setup, it’s no better than some others, and demonstrably worse than ones that actively address bugs. ### 1/5 — Annoying bug *2024-10-31, version 2.7.1* Every time I open the app it asks to authorize Apple Health access. ### 1/5 — Renewal process *2024-08-29, version 2.7.0* I renewed my subscription but all my family members still don’t have access. This has been since May. It is difficult to correct this ### 1/5 — Since last update… *2024-02-03, version 2.6.5* I have used Shapa for years and this will probably be the last. This latest update… My weight is dropping every day along with my fat… When in reality, they are both actually going up! ### 1/5 — This scale is a joke *2024-01-18, version 2.6.5* Off by over 15 pounds. Total gimmick. ### 1/5 — SHAPA WON THE WORLD WORST CUSTOMER SERVICE *2023-09-07* The guy who is handling the customer service is absolutely the most rude customer service I have ever dealt with. Not sure why the CEO of Shapa is handling customer service because HE IS HORRIBLE AT IT. Anyway..HE HANGUP ON ME MULTIPLE TIMES. I was in the middle of explaining the error situation with the apps and he cut me off saying “I'm on the phone. Call u back in 5 minutes” and he hang up and never called me back. Fantastic! He always cut me off whenever I explained something, always rushing, super unfriendly tone almost sounds like he is yelling. Seriously horrible! He is the only one who handles all the customer service. I have never talked to anyone else but him. And I bought the subscription in March, but the apps still shows it’s expired til now (now it’s September). So he helped me again, AFTER I LEFT HIM AN UPSET VOICEMAIL. He sounded super frustrated on the phone, just overall annoying tone, and when he got the apps finally running, he quickly said “BYE!”. No apology, no thank you for your patience, NOTHING! I finally got my one year subscription running. And this is gonna be my last year using this scale. SHAPA CUSTOMER SERVICE IS NIGHTMARE. ## Most praised reviews (10 highest-rated) ### 5/5 — Lifetime membership *2026-07-22, version 2.8.6* Thank you for introducing a lifetime membership! I initially got Shapa as part of the Vitality program and I enjoy the product but renewing has been expensive and a hassle. Lifetime membership has made a lifetime user out of me. ### 5/5 — Awesome scale and great way to lose weight.on a rating of 1 to 10 I give The Shapa scale s 10. *2025-10-18, version 2.7.9* What a great scale and motivational words of wisdom that follow with a video of someone making me to want to keep going and setting things for me to do and all of this is helping to focus on losing weight and getting myself healthy in the process. 10 Kudos to the inventor of SHAPA. ### 5/5 — Wish I could get feedback *2024-08-07, version 2.7.0* I started out loving you and motivated My love and motivation is sadly and rapidly waning ### 5/5 — I love my Shapa! *2024-04-19, version 2.6.9* It’s helped me in amazing ways! I am excited to step on my Scale...it communicates in ways that help me feel more confident. I feel like I’m apart of a team instead of doing it all alone. So much easier this way Thanks Shapa, Letha L. ### 5/5 — Amazing app *2024-03-29, version 2.6.7* The best app in the market for weight management ### 5/5 — My only regret…. *2024-02-09, version 2.6.5* My only regret is that I let my subscription go..and some weight has crept back on. It’s very hard to loose weight and maybe harder to maintain weight loss with out feed back for me. Since I have anxiety about my weight/size since teenage years (even when I was at great weights!) it’s so helpful to get some info to help make daily adjustments when needed. It worked great for me once-hoping it will get me back on track again soon! ### 5/5 — The perfect tool for your weight loss journey - not a quick TikTok fix *2024-02-04, version 2.6.5* As a follower of Shapa Health since it’s inception — their journey has been my journey. Shapa isn’t, and has never been, a quick fix / rapid solution — but instead - it’s the optimal tool for understanding the underlying cause and effect of your weight loss journey. If you want to understand they “whys” and the “hows” behind your own personal journey - Shapa is the way to go. 5 Stars! ### 5/5 — Shapa is amazing *2023-05-10, version 2.5.9* What a game changer! I feel zero stress stepping on the disc. I appreciate the encouraging words on the app each day. Data points without the stress of a number. ### 5/5 — Love this app *2023-01-25, version 2.5.7* Couldn’t be more excited about an app. I can see how using it long term will help me change bad habits ### 5/5 — Love Love Love this! *2022-08-29, version 2.5.3* This is better motivation than any number on a scale. I don’t feel shame with the colors. It just feels like a gentle nudge of information about what is happening with my weight. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*