# Shapermint — user reviews > 82 indexed App Store user reviews of Shapermint by Overnel S.A., rated 4.78/5 from 2,387 ratings. - Source: https://appshunter.io/ios/app/shapermint/id1444808183/reviews - App overview in markdown: https://appshunter.io/ios/app/shapermint/id1444808183.md - Rating breakdown: 5★ 2,097 · 4★ 171 · 3★ 47 · 2★ 15 · 1★ 56 ## What do users think of Shapermint? Overall sentiment: negative **Pros** - 👍 Comfortable and supportive garments - 💡 Helpful for post-surgery recovery - 🚀 Smooth and easy ordering process - 👍 High-quality and durable products **Cons** - 🐛 Inconsistent sizing and fit - 🔍 Lack of size charts or fit guides - 🤖 Poor customer service and difficulty reaching human support - 💰 Unauthorized subscription fees and challenges with returns/refunds **Commonly reported bugs** - Incorrect or missing order information - Delivery issues and lost packages - Glitches in the mobile app **Most requested features** - Size charts and fit guides - Improved customer service and communication channels - Streamlined returns and exchange process ## Newest reviews (10 of 82) ### 3/5 — Good app but… *2025-03-15, version 8.1* No size chart available ### 4/5 — Popup ads *2025-03-02, version 8.1* Popup ads that have cheaper prices than the ones on site ### 3/5 — No title actually *2025-02-16* Semi decent articles. Customer Service IS SORELY LACKING! Can’t get them to simply send me a password reset, after 3 months! Their, “True Kind Everyday Throw On Bralette” has been OUT OF STOCK for well over 5 months. Except in blk or beige! With EXTREME LIMITED sizes. I was told by them they were getting more in some 5+ months ago in all colors n sizes. Shapermint needs to, “shape up” as they’re say. Because, they aren’t the only game in town w semi decent products. ### 2/5 — Buyer Beware *2025-01-25* Their products are great but beware of getting sucked into their membership. App has nearly no customer service except their AI bot which will send you into ridiculous circular conversations. Cancelling a membership is next to impossible. It took multiple emails and combatting bribes for points toward membership to end my subscription. Ultimately I disputed charges with CC company. ### 4/5 — Love *2024-11-02, version 8.1* I love Shapermint stuff. I did get a couple Cammies that seem to be under the original quality, but I still love Shapermint. I wish that they would come out with all of their tops and Cammies and all of their colors. ### 2/5 — Great Quality Products but Glitchy App *2024-07-16* I absolutely love Shapermint & I am a repeat customer but the app has serious glitches & bugs. It doesn’t show all my orders. I just made an order and the confirmation email I just received was blank SMH. No Order Number/Order Date/Shipping Address/Total, etc- all that information was blank & $0.00. If Shapermint can fix the bugs & glitches in its app- it’ll be top notch 👍🏽 ### 1/5 — Never received my orders, twice *2024-06-18, version 7.5* My first order was ordered and paid for with the correct address when I ordered the delivery person change the address to a different address and delivered it to the wrong address so I got no order. That was on May 29, 2024. So I re-ordered to try again contacted the company by email never heard back left in my phone number never received a call and again the information was all the same correct address and city state and ZIP Code and phone number once again on June 17 2024 today my package was delivered to the wrong address so once again I did not receive my package. I have been on chat several times both different times cannot get through to them. What is going on? I have emailed several times and have not heard back. It what to do to get my merchandise. ### 3/5 — Could Not Claim Freebie *2024-05-28, version 7.4* There was an offer on my order for a free bralette, but when I tried to click on it to add it to my cart, it would not work. ☹️ ### 1/5 — Updated Review *2024-05-19, version 7.4* Canceled my order due to issues with this company, it’s been 5 business days and still have yet to receive a refund for my order, this company has robbed me of $58 ### 5/5 — Excited *2024-05-10, version 7.4* First time buyer and I am so excited to get my bras. I’m hoping they fit good cause I always have a problem with bras. ## Most critical reviews (10 lowest-rated) ### 1/5 — Thanks to everyone *2025-02-15, version 8.1* I learned this app. It's scam! No one customer services there. They refused to return back money return from people complained. I have read their message. Good thing I almost to order but not right their issues problem. So I decided not buy this. ### 1/5 — Unauthorised subscription fee *2025-01-21, version 8.1* Beware! this company is unlawfully enrolling consumers in to recurring, paid memberships without authorisation when you buy an item, and it’s very difficult to stop as they ignore your request to cancel ### 1/5 — Returns *2024-11-26, version 8.1* This is the worst company I have ever ordered. The products are good. But they don’t allow you to return anything. First I tried to change order not 5 minutes after I ordered. Then I received my order and tried to return 2 items. I have order number and filled out email and order number. They will not allow me to exchange or return. ### 1/5 — beware of subscription loophole! *2024-10-28, version 8.1* if you buy something from here you may end up in a subscription which is not clear when you place an order I would avoid ### 1/5 — No free gift *2024-09-10, version 7.9* I downloaded the App to shop from because you get free gifts and exclusive prices. At checkout, to my disappointment, when I pressed to add my free cami to the cart it would not let me. Very disappointing! ### 1/5 — NOOO *2024-09-05* I have to admit I thought I loved this company at first because it was my first time using any type of shaping wear. So I joined this club...well it took two months before I ever got my first shipment. And even though you give them your sizes, even though I wear I size 16 and only select size XL or 2xl on things that run small...they sent me $60 worth of stuff size 3 XL! What am I supposed to do with that? Carry my children around inside my pants with me? Oh but wait, they sent me a bra holder so: small! For my 3xl breasts! So when I go to start a return, it says order not found. I thought it was because it was in payment lingo. Well, payment hits my account and I once again start a return/exhange process and guess what??? It says all says final can't be returned. So they basically stole $70 from me...or we could say they gave me junk clothes for people who weigh 40 lbs more than I do that can't be exchange or returned. I would have better luck shopping out of the car trunks of crackheads...they're way more honest than this and that says a LOT! ### 1/5 — No REAL customer service AVOID like the Plague! *2024-08-01* Easy to order, impossible to return. Shapermint provides no phone number. A consumer’s choices are to have circular conversations with their Bot or leave a message and receive a text and email stating they are looking into it. My first order was in Feb of 2024, second in March before I realized I’d be stuck paying for all items even those that do not fit, a bra that literally fell apart on its second wearing. I don’t believe in the J Lo uniform malfunction until the most comfortable of the Shapermint bras came unglued!!! I have received multiple shipments since billing my credit card. There is no place on the website to remove your credit card so Shapermint randomly sends items and bills me. Credit card company is helping me out. I have filed a complaint with the BBB, did receive a response from Shapermint again stating they cared and would help me out. However, their help is only to direct me to their website’s Returns & Exchanges site which responded “No Order Found” just as it has done with every order since February. Do yourself a favor, avoid doing business with Shapermint. ### 1/5 — Free *2024-07-23, version 7.7* Don’t like that they don’t send the free gift the offer and when u ask them they say they can’t send the free gift if it wasn’t sent ### 1/5 — $41.00 refund *2024-06-28, version 7.5* What is the procedure for obtaining a refund on an item you didn’t receive ### 1/5 — A huge scam *2024-06-18, version 7.5* This company has NO customer service. Charge you without authorization and refuses to help resolve the issue. Do not buy from them. ## Most praised reviews (10 highest-rated) ### 5/5 — Satisfied *2025-03-14* I have enjoyed Shapermint from the beginning. Shapermint really became useful after my breast cancer surgery. Also came in handy after the device placed on my heart . It worked for me, It was very comfortable, wore for many months. A huge relief from the discomfort of a bra. I highly recommend it after any upper body surgery big help. Thanks Shapermint have referred you to several of my friends and they enjoy as well. My only problem is redeeming my rewards, but I continue to shop and continue to refer. ### 5/5 — Love love loSo comfortable first. Second so comfortale. Third. Comfy and keeps me looking great! *2025-03-12, version 8.1* So comfie. . Keeps me looking very good. ### 5/5 — Awesome, love the products! *2024-11-14, version 8.1* I have no complaints on any of the products. The shaper shorts and tops do come small but order one size up. Jeggings can order to normal size. ### 5/5 — A++ products *2024-11-02, version 8.1* I always get superior service and wonderful goods. Everything fits right Customer Service is great. I highly recommend them. ### 5/5 — Good *2024-10-27, version 8.1* Love the way it feels ### 5/5 — Sandra *2024-08-20, version 7.7* I love everything that I’ve order. The size and fit are perfect. ### 5/5 — Smooth control *2024-08-17, version 7.7* Lovely garments everything is so comfy and true to size. I’ve bought several different garments and very happy with them all. On the negative side is the postage fee and the annoying sticker stuck on the garment that leaves a sticky residue which is hard to remove. It could be stuck on one of the many cardboard tags instead. ### 5/5 — Bra’s …. *2024-07-31, version 7.7* LOVE THEM…. ### 5/5 — Tokiti Bulo *2024-07-28, version 7.7* I love your product ### 5/5 — Comfort *2024-07-03, version 7.5* Being an older, full busted woman, I find it VERY difficult to find comfortable, stylish bras to wear. You cannot go wrong with a Shapermint bras, especially all the ones MINUS UNDERWIRE! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*