# ShapeShift: Crypto Platform — user reviews > 288 indexed App Store user reviews of ShapeShift by ShapeShift AG, rated 4.20/5 from 79 ratings. - Source: https://appshunter.io/ios/app/shapeshift-crypto-platform/id996569075/reviews - App overview in markdown: https://appshunter.io/ios/app/shapeshift-crypto-platform/id996569075.md - Rating breakdown: 5★ 60 · 4★ 3 · 3★ 2 · 2★ 3 · 1★ 11 ## What do users think of ShapeShift? Overall sentiment: neutral **Pros** - 🚀 Seamless and easy to use - 🚀 Brilliantly simple - 🚀 Buttery smooth - 🚀 Ability to swap native assets - 🚀 Amazing app - 🚀 Continually updating & engaging - 🚀 Great app - 🚀 Wonderful Non-Custodial Crypto App - 🚀 Well designed - 🚀 Great for non Web users - 🚀 Decent DeFi Hybrid - 🚀 Non KYC plus rewards - 🚀 One wallet For All Your Crypto Needs - 🚀 Great product - 🚀 Best crypto app - 🚀 Amazing App and Community - 🚀 simple - 🚀 Great app - 🚀 Onboard with the mission and no issues - 🚀 Shapeshift is the best - 🚀 Nice app. Brianpag - 🚀 Work in progress - 🚀 Great platform - 🚀 Great for newbies - 🚀 Easy to use & import existing accounts using wallet connect - 🚀 Shapeshift progress over the years is great - 🚀 This is a great crypto wallet app - 🚀 I am liking this so far **Cons** - 🔒 No hardware wallet connection - 🐛 My money is stuck - 🐛 Gross mods on their discord - 🐛 Took money - 🐛 Worse !wallet i have ever used , - 🐛 Fox disappeared - 🐛 Fraud - 🐛 No hardware wallet connection - 🐛 Took money - 🐛 Worse !wallet i have ever used , - 🐛 Fox disappeared - 🐛 Fraud - 🐛 No hardware wallet connection - 🐛 My money is stuck - 🐛 Gross mods on their discord - 🐛 Took money - 🐛 Worse !wallet i have ever used , - 🐛 Fox disappeared - 🐛 Fraud - 🐛 Unsupported - 🐛 Took money - 🐛 Worse !wallet i have ever used , - 🐛 Fox disappeared - 🐛 Fraud - 🐛 Took money - 🐛 Worse !wallet i have ever used , - 🐛 Fox disappeared - 🐛 Fraud **Commonly reported bugs** - Crashes on Start-up - Crashes when loading address book - Can't Login - Verification Failed - Password changed - Constantly crashes at sign in - Crashes when trying to load the address book - Can't Use App - Crashes on Start-up - Crashes when loading address book - Can't Login - Verification Failed - Password changed - Constantly crashes at sign in **Most requested features** - Dark mode option - Advanced analytics dashboard - Private Key Option ## Newest reviews (14 of 288) ### 2/5 — No hardware wallet connection *2025-10-05, version 3.5.0* Having a zero options for hardware wallet connection screams to me to be cautious and avoid it. ### 4/5 — Complex but good *2024-06-08, version 3.0.6* An apply that seems to be good but complex at the same time. Never saw this amount of APY before, seems crazy ### 2/5 — Fox disappeared *2023-07-13, version 3.0.5* I didn't have much in my shapeshift but I kept it all there for 3 years. I recently created my Fox and my domain name with Mercle. I even updated it a little yesterday. Today it is disappeared and it says I won this or that but nothing is working on it anymore ### 4/5 — Good app *2023-04-09, version 3.0.5* Look good and easy to use. ### 5/5 — Continually updating & engaging *2023-04-09, version 3.0.5* Love that this team is always making updates to make the app easier & user experience more seamless. They understand foundational education and user retention. 🫶 🦊 0x97Dfa8a7d0f5C29234bFC15569700C0d4fB5437F ### 5/5 — Great app *2023-04-06, version 3.0.5* Highly recommended. 0x37806ce0a74f55c76724c89ddd5ece049bd976e8 ### 5/5 — Top notch! *2023-03-31, version 3.0.3* Shapeshift has done an amazing job building the interface and making this a really easy app to get into crypto! ### 3/5 — Nice app *2023-03-27, version 3.0.3* Very easy to use and fast inderjeet.eth ### 5/5 — Wonderful Non-Custodial Crypto App *2023-03-26, version 3.0.3* This app is powerful and awesome for cryptocurrency and finances. 0x68544005ada2900a1391F7bD61548c8b2a5052D8 ### 5/5 — Well designed *2023-03-26, version 3.0.3* I like the way it looks and I am a sucker for that. I also like their dApp on the web, so it’s possible I am biased. 0x278a8453ECf2f477a5Ab3Cd9b0Ea410b7B2C4182 ### 5/5 — Great app ! *2023-03-20, version 3.0.3* The application is very easy to use and we have only one account for Cosmos, EVM, OSMO, etc. and it is very convenient (when using the ShapeShift wallet). 0x621171E1FCD37e02dC55340CDb209489F2434e95 ### 5/5 — Good and time-tested *2023-03-14, version 3.0.3* Very fine DeFi App. 0x568417C9E8EF3a53485b97a3a12a7f88b33b6Ef4 ### 5/5 — Great product. *2023-03-09, version 3.0.3* UI, community, fresh products releases... Shapeshift is doing good things! ### 5/5 — Great App for Beginners *2023-03-09, version 3.0.3* Easy to use. 0x423594Ef2Ba08d0393D1bF96da98066DF5b404eD ## Most critical reviews (10 lowest-rated) ### 1/5 — My money is stuck *2025-02-14, version 3.1.0* This app is terrible, every swap I try to make causes an error and now my funds are stuck in the app. Can’t get them out. ### 1/5 — Gross mods on their discord *2025-01-22, version 3.1.0* Can’t get support because you have to go through their mods. It’s not about the issue you’re having but about your political position and if you participate in their bashing the people against their woke agenda. They drain $FOX to pay mods 75k a year. ### 1/5 — Took money *2024-04-03, version 3.0.6* Not much but I sent some to test if it was reliable. Never saw the money back ### 1/5 — Worse !wallet i have ever used , *2023-08-01, version 3.0.6* Shapeshift wallet Not safe lost all my holding tokens , Was like one day they were there and the next day they were all gone. ☹️ ### 1/5 — Fraud *2023-04-01, version 3.0.3* I quit counting at 120 1 star ratings. This is quit the little con game going on here. There were several 2 star and only a few 5 star going back 2 years. Who is monitored these apps reviews?! ### 1/5 — Unsupported *2023-03-10* This community couldn’t be more corrupt and bias. Moderators who take 2500$ monthly to “protect” the community have been called out numerous times for ebullying, moderation overreach, and suppressing users feedback on all available channels. My support tickets, that have no relationship to their moderation duties, closed because they just don’t like me. I’m currently down $300+ from hardware and community investments that I cannot use or access support for. Very disheartening from a “DAO” that pushes the message of fairness. **Developer response:** We're sorry to hear about your experience. Rest assured that our Discord moderators are doing their due diligence to make sure that the server is a safe and healthy environment for everyone. It is also important to note that ShapeShift is a non-custodial platform. We do not hold our users' funds. You always have the freedom to use your wallet's recovery phrase on any wallet/exchange that supports the assets in your wallet. If you are willing to explore other options to resolve the issue, please don't hesitate to reach out to our Support Team. Thank you for your feedback. ### 1/5 — Eric Vorhees *2023-02-05, version 3.0.3* It is surprising that there are soooo… many negative reviews in this list, and what appears to be a fake ‘5 star’ review as most recent and ONLY positive review. Not installing this app. ### 1/5 — Money takers *2023-01-16, version 3.0.3* hello there, my name is Teressa Everette, I have been waiting for weeks to get my money back into my account since my card was declined on 4th of January from buying btc on your platform and yet charged my card and got my money deducted from account I made attempts of buying the btc many times within the same hour and my card was declined but you got my money deducted each time I tried and sent me mails that my money would return even if I still see a negative charge in the account but my money didn’t return till now and my bank said the money isn’t with them it’s with your platform please I wouldn’t want this to go viral on every social media I would want my money back asap; these are the references numbers attached to every email I got while getting declined and getting my money carted away 001d8da5-8509-4ac3-84c4-6efc5af21da0. a7f19e9a-2835-4c46-a8b6-13282d5fe36d. b0137dc4-bbbe-4690-8e58-27c5eabfd9c7. 5b83c564-36d5-438d-a43e-d82c918d7cc8. 0ed1ef33-9dea-4f41-bd5c-4316780cf3e2. ### 1/5 — Non funziona *2022-12-28, version 3.0.3* Non si apre proprio, lo disinstallato subito ### 1/5 — Your funds are not safu here *2022-12-03, version 3.0.3* Run and hide from this community of egotistical people. If they don’t like what you say it’s instant ban for you. And with that bye bye money ## Most praised reviews (10 highest-rated) ### 5/5 — No-kyc trades with the best rates, fast *2026-02-17, version 3.6.1* I have been using shapeshift web and app for years now and swapped 10k at a time, no problem! So fast. So easy. Such great rates. Doesn’t ever ask for a credit card or an id. Just lets you swap your crypto your way ### 5/5 — Super reliable!! *2025-10-07, version 3.5.0* Seamless and easy to use - go to app for swapping coins🌟🌟love the interface ### 5/5 — Brilliantly simple *2025-10-07, version 3.5.0* Sometimes, less really is more. Lovely stripped back app that lets you trade without all the distractions. ### 5/5 — Outstanding Wallet/ Exchange *2025-01-19, version 3.1.0* I’ve been a ShapeShift user and FOX token staked for 4 years. No issues, great Help Desk responses; a top 3 iOS exchange. ### 5/5 — Amy *2024-11-15, version 3.1.0* Buttery smooth ### 5/5 — Excellent *2024-10-28, version 3.1.0* Rapide et frais minime ### 5/5 — Love the ability to swap native assets *2024-08-20, version 3.1.0* Nowhere else can I swap native assets on a decentralized platform as easy as I can on Shapeshift ### 5/5 — Amazing app *2024-08-17, version 3.1.0* Simple to use and has a lot to offer with swapping coins and buying and selling And staking features 🔥 ### 5/5 — Great app no ID asked for *2023-12-21, version 3.0.6* Great app, easy to use, saves wallet and no ID asked for to use like most others. ### 5/5 — Excellent!! *2023-06-15* Love Shapeshift, have been staking @ more than 30% since V1!! Def a winner --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-03.*