# ShareTransport — user reviews > 42 indexed App Store user reviews of ShareTransport by Commute Solutions, rated 4.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/sharetransport/id1116119850/reviews - App overview in markdown: https://appshunter.io/ios/app/sharetransport/id1116119850.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (13 of 42) ### 2/5 — Can't update *2024-10-28, version 2.8.6* Kept getting "update app" popup but there's nothing to update ### 2/5 — App performance *2021-03-28, version 2.6.0* The app’s performance is very bad. It takes very long to load the content of a page. Sometimes it even stuck at the loading screen and restarting the app doesn’t app. Hope the development team can look into the performance issue for iOS. ### 2/5 — Needs improvement *2020-01-09, version 2.5.1* There have been improvements over the years to the reliability and response in the app. However further improvements can be made: - Shortening time limit for booking a ride (GrabShuttle allows booking up to 5 mins before a trip starts but ShareTransport is 30 mins) - Search function is still very buggy - Buying advance passes should not require specific dates to be chosen - GrabShuttle used to allow 5 or 10 passes to be purchased to be used within a 5 week validity period, which is more flexible - Too few spots available for the trips I am interested in, and already fully booked many days in advance - how to highlight to increase the capacity of the transport? ### 2/5 — Poorly designed *2019-12-03, version 2.5.1* Won't let me set home. Won't let me set work. Cannot find address via postal code. Unnecessarily complicated ### 2/5 — Not working *2019-09-17, version 2.4.8* The app stopped at location selection and I couldn’t proceed. ### 1/5 — Horrible App *2019-08-29, version 2.4.7* The bus was supposed to arrive at 5.35am & 20 mins before i was supposed to take the bus, i had received call from my friend saying that she has received an sms that the bus i was going to take broke down. When in fact it was just a typo and it was their fault for writing the wrong route in the first place. couldn’t get a refund & i had to pay for a cab when the main reason was for me to save money. pls don’t let this happen to you too! don’t use this app ### 3/5 — App user interface is not smooth *2019-07-23, version 2.4.7* The app is slow and constantly lags. Even after checking in, after reloading the app, the app “forgets” that you have already checked in. The idea of this app is great just the quality of the app is subpar. ### 1/5 — Inaccurate bus and always not up to date bus plate *2019-06-17, version 2.4.7* CM1 Bus ETA is 10-15 later than stated ETA on app.CS team does not bother to take action after multiple feedback. At most a template reply and no action or improvement at all. Bus just got later each day.Literally everyday ETA is late after change of 45 seater. Please consider if pass is worth purchasing if your company is strict about punctuality considering the price of per pass is $5.30. ### 3/5 — Good but expensive not really user friendly *2019-03-18, version 2.4.5* Was very disappointed that the bus i usually took to work had changed route since 1 March. Would like to suggest route but i cant change the time i would like to arrive due to an app glitch. I clicked 8.30am but it change back to 8am. Other buses doesnt really go my way. Hope the glitch can be fixed because i really hate take public buses and trains. ### 1/5 — Unprofessional *2019-02-08, version 2.4.3* Followed all the instructions but the bus didn’t even come to a complete stop in front of me and continued to roll forward before just moving off and leaving me standing there even though I flagged down the bus, causing me to be late for work. Was told by their customer service officer that I MAY get reimbursed. No specification on whether there’s a limit to the reimbursement or whether it would be a full or partial reimbursement if any. First time using the app and probably the last. ### 2/5 — Looks good but doesn’t work during critical moments *2018-12-09, version 2.4.1* They managed to snag a big client in ScSM 2018, official partners for transport.. but they failed themselves by proving the event was too big for their shoe. On both days the app server went down during the critical bus boarding period. Yes we have to give credit where it is due.. as in the bus Drivers don’t even check if the passengers have tickets.. or else it would have been a huge chaos. But the company have to ask themselves if there’s that kind of business and services they want to provide. ### 1/5 — App doesn’t works on D-day. *2018-12-08, version 2.4.1* No point having an intuitive and easy app to use to help runners only for it to overload and not be accessible on D-day. ### 1/5 — Please perform stress test *2018-12-08, version 2.4.1* So many users tried logging in during this year scb 2018 run and most of us aren’t able to login to the app, please perform stress testing!😡 ## Most critical reviews (10 lowest-rated) ### 1/5 — Keeps prompting to update mobile to 2.8.9 *2024-10-29, version 2.8.6* There’s no update available on AppStore. Stupid app. Sometimes location doesn’t works. What kind of developer is supporting this??? ### 1/5 — Buggy +++ *2024-10-28, version 2.8.6* Even more buggy now. Keeps popping up to ask to update when there’s no update available ### 1/5 — Poor UX *2023-08-24, version 2.6.0* I wanted to use the app to book a ride for AHM 2023. Upon multiple submissions for more than a week, I did not receive a single OTP, and the rides are sold out. ### 1/5 — Scammed my money *2023-08-13, version 2.6.0* I paid for a trip which was cancelled. The second time I used it, because it wasn’t so clear how to pay with your existing credit, I was charged again leaving me with 2 trip credit. I understand that during covid there was not many passengers travelling to work so they cancelled some services, but don’t offer it if it’s not gonna be available. Now my credits have disappeared so they basically just took my money. I asked for a refund got no reply. AVOID ### 1/5 — App bad, experience mehhh. *2023-06-11, version 2.6.0* The app is quite glitchy, cannot send SMSes and cannot view where the bus is too. On the bus, it was warm too! I took it for the income eco run. We paid 9bucks for aircon bus, didn’t we? ### 1/5 — Worst services *2023-05-23, version 2.6.0* On the app bus shows will pick up by 7:15 AM but never got the bus before 7:35 and never reached office by 9. The driver is so careless, even if you are at the busstop and if the bus has stopped little farther or before the actual busstop he will not wait until we walk towards the bus. ### 1/5 — Very hard to use *2020-05-09, version 2.5.2* Poor app, I want to throw away my phone after I use this poor app ### 1/5 — Good bus service. App needs serious improvement *2020-01-14, version 2.5.1* Use a shorter password because each time your app disconnects, it logs out. ### 1/5 — Map doesn’t work *2019-12-29, version 2.5.1* Spent quite some time trying to get the map to locate my pickup for the first time using this app. Map couldn’t even work, pops out error message stating current location is invalid. Very disappointed with the app. ### 1/5 — Great App but Lousy Service *2019-11-23, version 2.5.1* The app is user friendly and very informative. The service provided on the other hand is very lousy and doesn’t deserve a star. Purchased a ticket, never get picked up. Request for refund: instead of refunding the money paid, they only give credits. Not honourable. Avoid!! ## Most praised reviews (10 highest-rated) ### 5/5 — Bus was on time and App was clear on instructions *2020-10-21, version 2.5.8* Great and reliable App to book ticket for bus boarding ahead. The tracking function becomes available only when passenger have checked in which is a good function, I think, but for first-timer, I was not sure if I should check in before boarding or on boarding. I had to refer back to instructions stating that you have to check in from 15mins before boarding. Bus was on time too. Bus code works well. Just show code to board. Overall happy with App. ### 5/5 — Reliable service *2020-03-04, version 2.5.1* Offers a comfortable ride to work. Reliable service. ### 5/5 — Friendly Apps & flexibility to change booking *2020-02-27, version 2.5.1* User friendly apps and flexibility to change booking 👍🏻👍🏻👍🏻👍🏻 ### 5/5 — Not able to track the bus anymore *2019-10-29, version 2.5.0* Not sure if its due to new IOS or the app upgrade. But I am not able to track the bus anymore since 30 Oct. Hope the developers look into it. ### 5/5 — Nice *2019-03-14, version 2.4.5* Bus ride brings me to my destination! ### 5/5 — App is user friendly *2018-12-25, version 2.4.2* App is user friendly, bus is on time. However maybe can consider providing same day return ticket purchase option. Also maybe can provide tickets availability during booking (akin to online purchase of air tickets) so that commuters can better plan their purchases ### 5/5 — Convenient Bus Service to work *2018-11-29, version 2.4.0* Fast and comfortable ride from Tampines to Buona Vista 👍🏻 ### 5/5 — Best bus sharing app in SG *2018-05-13, version 2.3.4* Make going to work so much easier.. able to track bus and the estimated arrival time.. Love the app!! ### 4/5 — great app, could use some improvements *2020-03-23, version 2.5.1* the booking process is simple and intuitive. just wish they would include the “dates selected” in the confirmation summary page before we confirm payment. I keep second guessing myself and having to go back to the dates selection page and re-select the dates again as a double-check. ### 4/5 — Gap between purchase and usability *2018-10-01, version 2.3.7* I was on leave on Monday and was going back to work on Tues when I suddenly realised it’s a start of a new month and I have not renewed my bus pass. So quickly renewed it whilst waiting for the bus in the morning - transaction was approved and the bus code was issued in my app. however when I boarded the bus, the card reader could not detect my EZ link card. Being a tech driven company, it’s baffling that there is still a lag between the time of purchase and being able to use the card immediately after the purchase. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*