# Sharp Air — user reviews > 31 indexed App Store user reviews of Sharp Air by Sharp Corporation, rated 1.87/5 from 23 ratings. - Source: https://appshunter.io/ios/app/sharp-air/id1489138410/reviews - App overview in markdown: https://appshunter.io/ios/app/sharp-air/id1489138410.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 3 · 2★ 2 · 1★ 15 ## Newest reviews (12 of 31) ### 1/5 — Login fails *2025-03-26, version 1.1.3* Login impossible, reset password not working. New user… can only be US. … not even sure this would work anyway. Terrible app. ### 1/5 — Terrible *2025-02-19, version 1.1.3* The timer portion of the app basically doesn’t work. One of my heat pump units turns itself off and on at unscheduled times and there seems to be no support available. ### 1/5 — Not able to pair with Wifi *2024-12-23, version 1.1.2* It finds our wifi but is never able to pair with it. Needs to provide a serious update! ### 1/5 — Worst smart app *2024-12-21, version 1.1.2* Truly one of the worst smart app there is (and I own at least ten). Always bugging, disconnecting. It needs a serious update. ### 1/5 — WiFi Won’t Connect *2024-11-25, version 1.1.2* I can’t get past connecting. Follow the steps to “A8” the look for the Sharp Air and nothing ever shows up on my WiFi list. The app might be good if I could use it. ### 1/5 — Cannot ever pair *2024-11-02, version 1.1.2* Always fails. Wifi no problem. But pairing always fails. ### 1/5 — This app is worthless! *2024-08-30, version 1.1.2* The app is impossible to install. The instructions seems to be written by a 3 year old. Come on Sharp, hire a professional app developer and provide something that works. ### 1/5 — This app is awful *2024-06-20, version 1.1.2* I am stuck in an infinite loop of signing in and then the app crashes so I have to sign in again ### 1/5 — Really from the worst smart app *2024-05-27, version 1.1.2* Really from the worst smart app starting from difficulty to pairing devices with failed results and the worst customer support ### 1/5 — Can’t pair with the air purifier *2023-06-25, version 1.1.0* Garbage. It just doesn’t work with my KCP110U. Everytime I tried to pair with my router (without WPS), it just send me to the Sharp Air app’s system setting with no further instruction. Then when I come back to the Sharp Air app itself, it just says it can’t find any appliance. ### 1/5 — Pair problem *2023-04-12, version 1.1.0* DON'T KNOW WHAT'S THE PROBLEM. THIS APP WONT PAIR WITH THIS MODEL: AH-XP13XHVE... SOLVE THIS AND MAKE IT AVAILABLE FOR OTHER REGION'S ### 1/5 — KI-JS70 is not supported *2020-06-30, version 1.0.1* This app is not supporting my KI-JS70. So this function is still useless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Always fail *2026-07-01, version 1.1.5* Probably the worst app, 20k $ unit and no even able to pair with the app or work properly ### 1/5 — Lent et inneficace *2026-05-26, version 1.1.5* Tellement lent pour la connexion. L'avoir su, j'aurais demandé une autre marque ### 1/5 — Doesn’t work *2026-02-05, version 1.1.4* No connect to WiFi. Very disappointing !!! ### 1/5 — Disappointing *2026-01-29, version 1.1.4* Connexion with wifi away in another’s place than home is working, but I was expecting to be able to connect anytime with data only. When attempting to connect with data, the sharp.USA page cannot load: why is that? After that, reconnecting with wifi can even fail. I was expecting to have better remote control than that. Update: the pairing of the heat pump with the app seems to create conflicts or malfunctions. The interior device of the system is trying to reconnect with our home router since more than one hour, and it seems that the heat pump is now more in line with what we have set on the remote. I am now strongly thinking of uninstalling the app and disconnect entirely from the router. Update 2: after installing iOS 26.2.1, I don’t receive any statistics f the heat pump. ### 1/5 — Disappointing *2025-11-17, version 1.1.3* Connexion with wifi away in another’s place than home works, but I was expecting to be able to connect anytime with data only. When attempting to connect with data, the sharp.USA page cannot load: why is that? After that, reconnecting with wifi can even fail. I was expecting to have better remote control than that. Update: the pairing of the heat pump with the app seems to create conflicts or malfunctions. The interior device is trying to reconnect with our home router since more than one hour, and it seems that the heat pump is now more in line with what we have set on the remote. I am now strongly thinking of uninstalling the app and disconnect entirely from the router. ### 1/5 — The unit disconnects constantly from wifi *2025-11-16, version 1.1.3* Broken app and system simply do not work. False advertisement… insulting at the price point we pay these things. ### 1/5 — This app always bugs *2025-11-10, version 1.1.3* Very bad app, dos not connect ### 1/5 — Bad UX/UI/Performance *2025-11-02, version 1.1.3* You want to know what is a poor app? This is it! ### 1/5 — On est en quelle année ??? *2025-10-12, version 1.1.3* Tout est dit. Ça serait le temps de mettre l’application à jour car elle est très désuète, manque de fonctions et on ne devrait pas devoir se reconnecter à chaque utilisation. ### 1/5 — HI-FI *2025-08-11, version 1.1.3* Impossible to Connect ## Most praised reviews (9 highest-rated) ### 5/5 — Works fine if you use WPS *2025-05-22, version 1.1.3* Took a while to connect it (manual didn’t work) but the app works perfectly so far! ### 5/5 — Old *2024-12-30, version 1.1.2* The Sharp Air application is really outdated, which is surprising given the advanced technologies used. ### 5/5 — Finally a scheduler! *2022-06-27, version 1.0.4* I downloaded this app before there was a weekly scheduler. But now it’s finally added and extremely useful. I don’t have to worry anymore about my air purifier being on too much or not especially given my new work schedule. I also like the filter life status too so I know when to replace them. ### 3/5 — Setup Instructions Unclear *2023-12-29, version 1.1.1* READ THIS TO HELP CONNECT MACHINE TO WIFI ON APP WITHOUT WPS BUTTON When trying to set up the Sharp KCP110UW to connect to my home network, the app instructions say to turn off the machine, hold the fan button for three seconds, tap Auto to change the display to “A”, then tap the fan button to “set”. What it leaves out is that you need to keep tapping the fan button to get to a specific setting for initial setup to work. In my case this was A8 (p. EN-26–EN-28 in the manual). Then I had to go to my phone’s WiFi settings, and the sharp air appeared as a network connection. I connected my phone to it, went back to the app, THEN I could finish setup and get it connected to my home router. The instructions for this are incredibly unclear, as the app leaves out the need to go to a specific setting, then just keeps redirecting you to the settings app without telling you what to do. I only figured it out by combing through the manual to find the settings page + piecing together some bits of info scattered in the manual like breadcrumbs. Once it finally connected though, things appear to be fairly smooth so far. I don’t like that I have to manually refresh every time I want to see the current air quality readings, even if several hours have passed since the last refresh. The layout of the app is also pretty awkward/clunky for my iPhone 14 display, could use some polishing (feels too long vertically). Otherwise it’s functional enough. ### 3/5 — Works but a hassle *2023-04-07, version 1.1.0* About every third time I open the app, I am forced to agree to the usage form and submit credentials. Same phone, same network and same settings. Never logged out. Just a pain. ### 3/5 — FP-J80Y Support? *2020-04-14, version 1.0.1* Unable to connect with FP-J80Y ### 2/5 — Useless when you are away *2025-02-09, version 1.1.3* In order to control paired device you must be connected to the same Wi-Fi. Thus you cannot control or change schedule when you are away. Besides schedule editing, the app is useless ### 2/5 — Decent app but needs updating *2024-03-13, version 1.1.1* It has all the functionality I could need for my air purifier but it crashes constantly. And when it crashes, logging in again is required and takes additional time to get the app back open ### 2/5 — Useless *2023-11-24, version 1.1.1* Account creation confirmation e-mail never received, cannot use app. Impossible to get support from Sharp. UPDATE: after 8 weeks in limbo, confirmation email is sent with new account creation, not for prior attempts though. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-27.*