# Sharp Health Plan - Insurance — user reviews > 46 indexed App Store user reviews of Sharp Health Plan by Sharp Health Plan, rated 4.20/5 from 418 ratings. - Source: https://appshunter.io/ios/app/sharp-health-plan-insurance/id1659459404/reviews - App overview in markdown: https://appshunter.io/ios/app/sharp-health-plan-insurance/id1659459404.md - Rating breakdown: 5★ 305 · 4★ 23 · 3★ 15 · 2★ 16 · 1★ 59 ## What do users think of Sharp Health Plan? Overall sentiment: mixed **Pros** - 🌟 Stellar healthcare system - 👍 Easy to use UI - 💡 Revolutionary healthcare setup - 👍 Great for managing insurance - 👍 Access to all needed info - 👍 Easy to find copays/costs - 👍 Quick access to homepage needs - 👍 Request ID card from app - 👍 Looks great and easy to use - 👍 All info available on phone - 👍 Best health insurance app - 👍 Love the app - 👍 Great app **Cons** - 🐛 Billing issues persist - 🐛 ID card not working - 🐛 App is buggy - 🐛 Links occasionally not working - 🐛 Provider search difficult - 🐛 App options not working - 🐛 Recent update not working - 🐛 Links not loading - 🐛 Authorization documents re-downloading - 🐛 Frustrating user experience - 🐛 Delta Dental plan issues - 🐛 Payment issues - 🐛 Confusing to use - 🐛 Rx coverage difficult - 🐛 Password/face login issues - 🐛 Messages not appearing - 🐛 Incompetent company - 🐛 Duplicate letters - 🐛 Cannot login on computer - 🐛 Cannot make first payment online - 🐛 Poor app - 🐛 Cannot make appointments - 🐛 Cannot review labs/medical info - 🐛 Not user friendly - 🐛 Problems logging in - 🐛 Switches between app/internet - 🐛 Previous app better - 🐛 Benefits search needs upgrade - 🐛 Benefits not easy to interpret - 🐛 Inappropriate billing - 🐛 Finances/credit at risk - 🐛 Late charges unresolved - 🐛 App not user friendly - 🐛 Previous app better - 🐛 Cannot log in - 🐛 Cannot find message icon - 🐛 Cannot find records icon - 🐛 No communication features - 🐛 Cannot see test results - 🐛 Cannot see medical history - 🐛 App is the worst - 🐛 Questions/requests ignored - 🐛 Epic fail - 🐛 Cannot contact departments/providers - 🐛 Not intuitive - 🐛 Difficulty adding child's account - 🐛 Difficulty setting up appointments - 🐛 Difficulty accessing medical records - 🐛 Bill not populating correctly - 🐛 App crashes on login - 🐛 Kicks out while using - 🐛 Doesn't respond frequently - 🐛 Difficult to search/change providers - 🐛 Unhappy with app **Commonly reported bugs** - Billing issues since December/January - Cannot pay insurance bill on app or mobile website (Safari) - ID card option not working on app - New ID card not received after 3 months - App links occasionally not working - Provider search options not working - Vision and Dental provider options not working - Recent update: cannot click on things to load - Cannot view ID card or cost analysis - Authorization documents re-downloading - Countless copies of declined/accepted referrals - Delta Dental plan not recorded - No record of plan with Sharp Medicare - Cannot make reoccurring payments - Password/face login issues - Messages indicated but not visible - Cannot login on computer - Cannot make first payment online - App crashes on login - App kicks user out while actively using - App does not respond frequently - Bill not populating correctly - App crashes every time on login submit **Most requested features** - Integrate with Apple Watch, Noom, Smart Scale - Improve benefits search functionality - Alphabetize benefits - Improve interpretation of benefits text - Add dark mode - Add option to message doctor - Add option to view medical records - Add option to view lab results - Add option to view medical history - Improve password and face login reliability - Ensure messages appear when indicated - Fix reoccurring payment setup - Allow adding child's account - Allow setting up appointments - Allow accessing medical records ## Newest reviews (11 of 46) ### 2/5 — Assignment to medical group *2026-08-14* We have been assigned to Palomar Pamerado group with out our consent. It was very surprising for us. We have been trying to get app for the assigned group but couldn’t get any help so far. Because of this we are having difficult to communicate with providers and check lab results, medications etc. **Developer response:** Hello, Thank you for bringing this to our attention. To assist you further, please email the link to this review to feedback@sharp.com with your full name, DOB, and contact information. Thank you, Leslie ### 2/5 — Vision and Dental *2026-01-12, version 1.37.4* You don’t make it easy to find providers. Your app doesn’t have an option for dental and none of the provider options (primary, specialist, vision, etc) work when I click them in your app. ### 4/5 — Mostly good but not perfect. *2025-07-19* There are things that I wish my healthcare company would support, like my Apple Watch, Noom, and my Smart Scale. Seamless integration of all of my apps and devices with health plan would be oh, so welcome. Apart from those few ‘druthers, Sharp has been phenomenal. My providers are all great and I have no other complaints. Keep it up, Team Sharp! **Developer response:** Hello Mick, Thank you for your feedback and for entrusting us with your health care needs. In good health, Leslie ### 3/5 — Payment *2025-03-24* I keep having to pay the insurance every month. I called them and give them payment over the phone and then they say I will be getting an email in three weeks where I could make reoccurring payments. No Email shows up and I have to call in again to make a payment over the phone. This is really terrible. **Developer response:** Hello, We are sorry to learn about your frustration, and we would like to help. Please send your name, phone number and the review link to feedback@sharp.com, we will look into this further. Thank you, Leslie ### 3/5 — Really good just confusing *2025-02-24, version 1.27.9* This app is really useful I just don’t really know how to use it ### 2/5 — Review new Sharp program *2025-01-25* One of most difficult programs I have ever had to use. Sometimes it accepts my password; sometimes it doesn't accept my password. Sometimes it accepts my face; sometimes it does not. I receive messages and say I have a message to see, and when I go to see it, it is not there. It is question the worstchange, the Sharrp has made in the many years that I have been a member **Developer response:** Hello, Thank you for taking the time to share your feedback. We would like learn more regarding your comment. Please send an email with your name, phone number and the review link to feedback@sharp.com so that we can assist you in researching this further. Thank you, Leslie ### 1/5 — Poor app *2025-01-17, version 1.26.1* Not able to make appointments, review your labs or other pertinent medical information. More focused on what your coverage and collections. ### 1/5 — Don’t know why they switched *2024-08-18* Not user friendly, always have problems getting into my account and it switches between the app and internet. The follow my health app was SO much better, so not sure why they were trying to fix something that wasn’t broken. Has only been a pain since I HAD to switch. Not happy with it at all. **Developer response:** Hello JadeRC91, Thank you for your feedback, we are working hard to make the Sharp App more user-friendly. If we can be of further assistance, please contact our app support team M-F 7am-7pm 1-800-827-4277. In good health, Sharp HealthCare ### 4/5 — Benefits search needs upgrade *2024-07-08* Hi Rose, My feed back was for the health plan app and not the health care side. I’m not sure what you meant in your reply. ——————- Thankful for the new app! I like being able to see my ID card and my PCP on file. I do wish it was easier to look at benefits. There isn't a search option and they aren’t in alphabetical order. The benefits look like HTML text and are not easy to interpret. **Developer response:** Hello, Hello and thank you for taking the time to leave a review. We’re glad to hear you’re enjoying the app, and appreciate your suggestions for future improvements. Kindly, Sharp HealthCare ### 4/5 — Benefits search needs upgrade *2024-07-02* Thankful for the new app! I like being able to see my ID cat and my PCP on file. I do wish it was easier to look at benefits. There isn't a search option and they aren’t in alphabetical order. The benefits look like HTML text and are not easy to interpret. **Developer response:** Hello nsjsjshdnbff, Thank you for taking the time to leave a review. We are happy to hear we have met your expectations with the new Sharp app. However, that app is only for care communications, if you want to view your benefits, and you have Sharp health care insurance you will need to download the Sharp Health Plan app. Kindly, Rose ### 3/5 — Billing *2024-07-01, version 1.19.0* I think it is quite inappropriate to be billed in June for services render on 11/1/2023. Then to find out that my secondary insurance was not billed at all. As a senior citizen on state assistance, this has put my finances and credit at severe risk. Upfront and appropriate billing needs to be used as a standard. I am deeply stressed while working on this with the billing department and have yet to have the numerous late last year charges resolved. Had I known about the charges from time of service or in a more timely manner, my budget would have been adjusted accordingly. ## Most critical reviews (10 lowest-rated) ### 1/5 — Billing issue *2026-03-28* Please please PLEASE fix billing. Since Decemeber or January, I have not been able to pay my insurance bill on the app. I'm not able to do it through the website on my phone either while using Safari. It's super annoying having to figure out which browser (Firefox, Google Chrome, Opera GX) is compatible with Sharp just so I can pay my bill. Absolutely ridiculous. **Developer response:** Hello, We’re sorry for the frustration this billing issue has caused and appreciate you taking the time to share your experience. If you need immediate assistance with a payment or account support, please contact our billing team directly 858-499-8300, so we can help resolve this as quickly as possible. Thank you, Leslie ### 1/5 — ID card & app *2026-03-20* The option to see my ID card does NOT work on the app, has worked for months. When I tried requesting a new ID (which I never received, like I do annually without requesting) I never received it. So I called to make a request a new ID card and still haven’t received that one it’s been 3 months now. My address on file is correct as well. I can’t figure out what the discrepancy may be! **Developer response:** Hello, Thank you for bringing this to our attention. We’re very sorry for the frustration this has caused, especially since accessing your ID card is an important and commonly used feature. Your feedback helps us identify and address issues like this so we can improve our services. Please contact our Member Services team directly, so we can review your account, confirm your mailing details, and ensure a replacement ID card is issued promptly 858-499-8300. Thank you, Leslie ### 1/5 — Extremely Buggy App *2026-01-29, version 1.37.5* The app has so many links and they only occasionally work. I’m constantly having to close out the app, which is super frustrating after I’ve finally made some progress finding a practitioner. Now back to square one. ### 1/5 — Recent update is not working *2026-01-04* The new update for this app needs work, I can longer click on things and have it load. I try to look at my ID card, see cost analysis, any links do not work and I need to go on the webpage to access. Please update asap Before this latest update it was fine and I had no issues. Like having access to EOB and insurance cards. **Developer response:** Hello SharpPatient, I am very sorry to hear you are having difficulty with our Sharp Health Plan App. Please call us direct at 1-800-359-2002, M-F, 8am-6pm and we would be happy to assist you. Sincerely, Ellie ### 1/5 — Frustrating as all get out... *2025-08-12* Every time an authorization document is viewed you are asked to download it again, unless it's deleted after the original viewing there are countless copies. I have 8 or more downloads of declined and accepted referrals. When I receive emails that I have a message I cringe and often don't log in to the portal to view. Terrible experience every time. **Developer response:** Hello Sewon&Sewforth, Thank you for taking the time to leave a review. We are very sorry to hear you are having difficulty with the app. Please call us at 1-800-827-4277, Option 4, M-F, 7am-7pm, and we would be happy to assist you in troubleshooting this. In good health, Mira ### 1/5 — This app is such garbage *2025-07-07, version 1.32.1* Inexcusable. Do better. ### 1/5 — Drlta Dental plan *2025-04-17* I signed up for the PPO plan before the end of march and told if I submitted the forms online before the deadline that my plan would start on the first of April . I received a email saying I would receive a welcome packet within 10 days. Contacted delta dental who has no record of it, transferred to sharp Medicare, they have no record of it. **Developer response:** Hi IBinSaneDiego, Thank you for your feedback. We apologize for the inconvenience, and we would like to see how we can help. If you would like to discuss further, please email us at feedback@sharp.com with your contact information, date of birth, and Member ID so that we may assist you. Thank you, Ellie ### 1/5 — Drlta Dental plan *2025-04-07* I signed up for the PPO plan before the end of march and told if I submitted the forms online before the deadline that my plan would start on the first of April . I received a email saying I would receive a welcome packet within 10 days. Contacted delta dental who has no record of it, transferred to sharp Medicare, they have no record of it. **Developer response:** Hi IBinSaneDiego, Thank you for your feedback. We apologize for the inconvenience, and we would like to see how we can help. If you would like to discuss further, please email us at feedback@sharp.com with your contact information, date of birth, and Member ID so that we may assist you. Thank you, Ellie ### 1/5 — Full time job to get Rx covered *2025-01-27, version 1.27.3* I have been on a medication for three years now and every time I need to get the renewal it is a multi month process. This is detrimental to my health to have to wait like this. I’m changing insurance companies because of this. ### 1/5 — Worst app and worst company! *2025-01-23* I’m not sure what I’m reviewing here, but both are equally horrible. I’m blown away at the incompetence of this company and I have been with many insurance companies in my life. From the quadruple, duplicate letters that I get despite selecting email only, to never being able to login on my computer, but doing so just fine on the app, to not being able to make my first payment online for two months, the list goes on and on. There have been zero positive experiences and we’re only in the third week of January! I had to choose sharp in order to keep my Doctor Who dropped my old medical group. **Developer response:** Hello, We are sorry to learn about your frustration, and we would like to help. Please send your name, phone number and the review link to feedback@sharp.com, we will look into this further. Thank you, Leslie ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use! *2026-05-29* I love my Sharp App! It is so user friendly. I am so impressed with provider response time and the organization of my medical record and coordination of care! Bravo! **Developer response:** Hello, Thank you so much for your kind feedback! We’re thrilled to hear how much you enjoy using the Sharp app and that you’ve found it user-friendly and well-organized. Thank you again for your support. In good health, Leslie ### 5/5 — Outstanding! *2026-03-21* I’ve been working with Sharp in my professional line of work as I am in Healthcare. I am also one of their patients and I can tell you out of all the health systems in San Diego Sharp is stellar, and stands above the rest. Highly recommended over other health plans! **Developer response:** Hello, Thank you for highly recommending Sharp Health Plan and for your service as an employee. In good health, Leslie ### 5/5 — Revolutionary *2026-02-18* The Sharp App is so awesome. It revolutionizes health care set up, appointments, pay copays and issues with your doctor you can message them it’s amazing **Developer response:** Hello, We’re thrilled to hear how much you enjoy using the Sharp App. We truly appreciate you taking the time to share your experience and are glad the app is helping support your healthcare needs. In good health, Leslie ### 5/5 — Sharp is my insurance for life *2026-02-18* I’ve had UHC, Aetna, Kaiser and Sharp Healthplan during my lifetime. Sharp is and has been the best insurance by far, no competition at all whatsoever. From the customer service, the easy referrals, scheduling. Always easy never months out. And the billing has always been correct. When I ask how much something will be they know. I’m not an easy patient I’ve had cancer twice. And the doctors and care I’ve gotten has been amazing. I sell health insurance for a living. Do yourself a favor and join Sharp **Developer response:** Hello, Thank you so much for taking the time to share this thoughtful review. We’re honored by your trust and truly appreciate your kind words. We’re grateful to be part of your care and wish you continued health. In good health, Leslie ### 5/5 — Super easy to use *2025-12-23* It has a really clean UI that’s clear and easy to use, and you can do everything you need right from the app. **Developer response:** Hello Sevien, Thank you for taking the time to leave a review. We are happy to hear our UI is clear and easy to us. We look forward to a continued partnership with your health care insurance needs. In good health, Mira ### 5/5 — Retired *2025-01-22, version 1.26.1* EZPZ! ### 5/5 — Quick response and corrective action *2024-11-26* Very responsive! Staff was able to correct my PCP, switch group and send new card just in time for my appointment. Greatly appreciate the customer support and responsiveness! **Developer response:** Hello Duke, Thank you for taking the time to leave a review, we are happy to hear we have met your expectations and look forward to a continued partnership in all of your health care needs. Kindly, Rose ### 5/5 — Best App *2024-09-03, version 1.21.1* It has everything that you need! ### 5/5 — Great app *2024-06-11* It’s a nice app for managing my health insurance and finding all thing related to my copays and cost shares. I have quick access to the things I need to do on the home page, as well as a view into my costs/balances. Thanks Sharp Health Plan for making it easy! **Developer response:** Hello, Thank you for taking the time to leave a review. Thank you for entrusting us with your health care needs. In Good Health, Ali ### 5/5 — App is the worst! The insurance is great but app stinks. *2024-04-01, version 1.9.0* This app is not even passable. Bad, inoperable, horrible and rotten. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*