# ShawnAccess — user reviews > 85 indexed App Store user reviews of ShawnAccess by 237 Global, Inc., rated 4.70/5 from 305 ratings. - Source: https://appshunter.io/ios/app/shawnaccess/id1091129709/reviews - App overview in markdown: https://appshunter.io/ios/app/shawnaccess/id1091129709.md - Rating breakdown: 5★ 269 · 4★ 17 · 3★ 6 · 2★ 3 · 1★ 10 ## What do users think of ShawnAccess? Overall sentiment: positive **Pros** - 💕 Love for Shawn Mendes - 🙌 Helps stay updated on Shawn - 🤩 Amazing app - 👍 Great way to access Shawn's content **Cons** - 🐛 App crashes or won't open - 🛒 Issues with Shawn Shop not working - 🔒 Trouble signing up or logging in **Commonly reported bugs** - Login issues with password reset and email not received - Shawn Shop not loading or functioning properly - App crashing or not opening on certain devices **Most requested features** - Add ability to post, interact, and connect with other fans - Implement VIP membership or fan features - Improve delivery and order tracking options ## Newest reviews (16 of 85) ### 4/5 — Great app except *2019-11-29* It tells me to go to Shawn store but when I click on it it won't let me go on the store but other than that it's great ### 4/5 — Shawnshop *2019-06-15, version 4.12.0* Shawnshop won’t open😩💞 ### 4/5 — ❤️❤️❤️ *2019-05-02* Love this app soooo much but the Shawn shop won’t load! It’s just a black screen. ### 4/5 — helpp *2019-04-23* i click on the shop button to try and look at merch and nothing shows up. someone please fix this bc his merch is literally amazing. otherwise,such a great app! ### 2/5 — Not working for SM3 *2019-04-13* I’m using the app for Shawn’s ongoing tour but I can’t access the store, daily challenges or my items - it says either coming soon or just doesn’t load. Is this app for the most recent tour or is there another I can get which works? However, I can see all of the tour dates and have access to the twitter feed. ### 5/5 — A problem getting me stressed😕 *2019-03-13* So... I really want this app but it’s not working. Every time I try to sign up it tells me that I need to reset my password and that it will send me and email but I check and waited for so long and it never worked😔BUT I honestly cannot give Shawn’s app a bad rate I guess, so yeah I don’t think it’s his fault although I would really like to enjoy this app. ### 4/5 — SHAWNSHOP *2019-03-10, version 4.11.2* I love this app, however the ShawnShop isn’t working for me. PLEASE FIX IT I WANT TO SEE😭 ### 4/5 — It is amazing but... *2019-01-29* It is an amazing app really I LOVE but just trying to find the prize for a ticket gets me stressed out because I can’t find it I have to go to many websites and go through various test that I am not a bot ### 5/5 — Shawn access Review *2019-01-26, version 4.9.0* I love the app so much and I love Shawn so much!!!!!!!!!!! 💘💘😊😊 ### 5/5 — I can’t login *2018-12-03, version 4.8.0* I’ve typed in my email 27484993 times, but it won’t let me login. And I’ve tried resetting my password, and it says an email was sent, but there is no email. Maybe I’m just stupid idk ### 5/5 — I love Shawn Mendes *2018-12-03, version 4.8.0* I love Shawn Mendes ### 5/5 — ❤️Shawn *2018-12-03* Mendesarmyy🇨🇦🇨🇦🇨🇦🍁🍁🍁 love this app rlly helps🤩🙌🏽🔥🇨🇦 ### 5/5 — Shawns fans *2018-10-06* #MendesArmy ❤️❤️ ### 5/5 — Question *2018-07-31* What do y’all mean by tour passport I mean I’m so confused as to what that means ### 5/5 — ❤️❤️❤️ *2018-06-25, version 4.4.0* LOVE EVERYTHING ABOUT IT 😆 ### 5/5 — This app is absolutely awesome!!! *2018-05-30* I love this app because it is about my future husband and it keeps me updated on what is going on in his world and so I can relate that to my own world!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — No access *2021-09-21* I’ve been unable to access my account since shortly after downloading. I get a “internal server error” everyone i try to log in. There is no one to contact and no way to get help w this. I even deleted and reloaded the app…nothing. ### 1/5 — Can’t Sign Up *2018-05-14* It won’t let me sign up. I’ll fill out the email and password, but it says “you need to reset your password! We’ve emailed you!” But I have not received and email :( ### 1/5 — :-( *2018-05-05* i love shawn so much, but the app won’t let me log in or sign up with a new account :-( please fix this!!!! ### 1/5 — app immediately crashes once open *2017-05-25, version 4.2.1* i'd like to second djdjcudjsj's review in saying that the app crashes immediately once it is opened. it's extremely frustrating, it's been happening ever since the last update. PLEASE PLEASE PLEASE fix this, i miss shawnaccess :( ### 1/5 — Won't open *2017-05-25* I really like the idea of the app, but it won't open on any of my devices! It's very frustrating! Every Time I click to open the app, it just sends me right back to my home screen😢 ### 1/5 — App not working *2017-05-04, version 4.2.0* There is a glitch in the app where as soon as I open the app it shuts down. Hope this can be fixed soon! :) ### 1/5 — Keeps crashing *2017-04-28* I can't even open the app. When ever I try and open it I just crashes! Please fix this problem because I'd love to use the app. ### 2/5 — Flop *2020-05-25, version 4.12.1* Needs more features and interactive elements. Pretty pointless currently. ### 2/5 — I can’t access ShawnShop *2019-06-05* I love that shawn has an app for his fans but I am unable to access the shawn shop and it’s rly annoying ### 2/5 — Shawnshop not loading... *2019-05-16* I have tried over and over for the last month to open the shawnshop and every time it just shows a black screen. I am using the app on a iPhone 7 Plus. Does anyone else have this issue? I don’t know what I’m doing wrong. ## Most praised reviews (10 highest-rated) ### 5/5 — Dear Shawn *2022-05-11* I just want to say I love you Shawn Mendes ### 5/5 — Yes *2022-04-04* Great way to know what he’s up to ### 5/5 — ShawnMendesLover *2021-06-18* This app is amazing. You can see everything he is up to and new singles/albums and when they’re coming out. Super good. If you love Shawn Mendes I totally recommend this. ### 5/5 — 💕 *2020-05-02, version 4.12.1* Shawn shop won’t open 😢 ### 5/5 — ♥️💓💓💕 *2020-04-17, version 4.12.1* I love itttt makes me so happy to have an entire APP on my phone DEDICATED to Shawn!!! ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️💕💕💕💕💕💕💓💓💓💓💓💕💕💓💕💓💕💓💓💓💓💕😍💓🥰🥰🥰🥰😍😍😍😍😍😘😘😘😘😘👍👍👍👍👍👍💙💙💙😤💙💙💓💓💕♥️♥️💕💓💓💙💙💙👍🥰😘😍😘🥰😘💕💕👍 (Also Shawn is the only things I use ig for but whatever) ### 5/5 — Suggestions *2019-10-11* I love this app but it would be better if we were able to post our own stuff and have our own little fanpages in the app 😂And being able to text and have group chats in the app would be cool so all of shawns biggest fans can meet eachother! ### 5/5 — Shawn access *2019-06-24* Great app! Definitely recommend 🙂 ### 5/5 — It won’t let me sign up :( *2019-06-13* I love Shawn with my whole heart. But I can’t get the app because it keeps saying that I need to reset the password and that they sent an email but I didn’t get an email. Anyways I hope you guys fix this problem. I’m giving it five stars because it’s Shawn and I love Shawn so much.😂❤️❤️❤️❤️❤️❤️❤️❤️❤️ ### 5/5 — THIS APP IS AMAZING *2019-05-14* SOMo this app is amazing something that could be better is for daily challenges that would be so cool. Another feature and i don’t know if I’m the only one but the shop doesn’t work. But besides that it’s a amazing app.💖💖 ### 5/5 — . *2019-04-09* the shawn shop doesn’t work,, it shows up blank for me. and i understand that you guys are SUPER busy, but maybe posting a bit more. like insider stuff that you have to have the app to see;) Xx --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*