# Shelby's Canada — user reviews > 18 indexed App Store user reviews of Shelby's Canada by Shelby's Franchise Holdings Inc, rated 3.50/5 from 2 ratings. - Source: https://appshunter.io/ios/app/shelbys-canada/id6468896749/reviews - App overview in markdown: https://appshunter.io/ios/app/shelbys-canada/id6468896749.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 0 ## Newest reviews (4 of 18) ### 1/5 — Doesn’t work *2024-12-25* This app is glitchy and waste of time trying to order through this. After adding all items, it didn’t let me pay. ### 1/5 — App is garbage. *2024-09-27* Menu doesn’t fully load half the time, you have to reopen the app and hope for the best. I tried paying three times and it just keeps freezing on the captcha portion because facial recognition isn’t enough to verify that it’s me. Just go to the website, none of the problems and you actually get your meal the same day that you order it. ### 1/5 — Junk *2024-09-06* I figured. Hey their employees can’t speak English I’ll download the app. Oh the app is broken, crashes, says a location is closed when it’s not, and randomly won’t display item details / selection. So. Nice to see the lack of communication is a company issue. I’ve never uninstalled an app faster than this one. ### 1/5 — No Calorie Guide. This restaurant has 20 locations *2024-06-23, version 1.1.0* ILLEGAL. No Calorie Guide. This restaurant has 20 locations ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible UI and Doesn’t Work *2026-07-01* This has to be one of the worst designed apps I’ve seen in a long time. They encourage you to download the app and “your won’t regret it”. The grammar isn’t the only aspect of this app that is overlooked. The “Play & Win” section doesn’t even work and the rewards section just redirects you to their website to download the app and start earning rewards. There’s no indication that you are even earning any rewards and the app just feels so poorly done, and it hasn’t had work done on it ever. It is a shame because I enjoy Shelby’s but other Shawarma options are out there with much better care and attention to their customers. ### 1/5 — Broken *2026-05-31* Multi million $ food chain can’t even make a proper app for their restaurants, go figure! ### 1/5 — Useless *2026-05-11* Don’t waste your time. Even once you suffer through the horrid app, it won’t even accept your payment. Useless. Worse than having nothing. ### 1/5 — Too many broken functions *2026-04-09* Just hire someone to fix the app guys. Rewards? Dont work how you going to build loyalty. I love the food, stop stopping me from being a loyal reward earning customer ### 1/5 — The app is not good👎 *2026-04-07* The app is trash. It doesn’t do anything. It’s only loads white screen. When you wanna click on something on the bottom of those icons versus the order all when you click, which is more. It shows wide screen. It’s some kind of glitch with this app. I tried to install and then install it it doesn’t do anything. This app is useless so no two stars or three or four stars. I will give zero stars do something about it fix it. ### 1/5 — TRASH APP *2026-03-12* You guys are making more than you spend on the app, hire a good company to design the app. ### 1/5 — Fix the app *2025-07-19* The app is not working. ### 1/5 — Horrible *2025-02-15* This app is horribly made, it’s clunky and buggy, don’t bother wit it ### 1/5 — Terrible doesn’t work *2025-01-05* I spent 10 min trying to get into the app to order and ended up just driving there and asked them to help fix it and the staff was unfamiliar and didn’t understand what I was saying. I missed out on my points for a significant order. When I click on rewards it defaults me logging in even though I’m logged in so I deleted the app logged in again and same thing happened. They referred me to tech support. Clearly they’ve had others complain and choose not to fix it so they don’t face to honour rewards. ### 1/5 — App discount doesn’t work *2025-01-02* Tried playing the Shelby’s shawarma game and got over 3000 points for the 10 percent discount but it doesn’t load. Waste of time ## Most praised reviews (4 highest-rated) ### 5/5 — The app worked for me *2025-11-13* I was successfully able to place an order with all my customizations and pay within the application. They made the food. I picked it up. I hope it works for you as well. Shelby’s is great! ### 5/5 — Amazing *2025-03-05* Everything works and games and rewards are available for me ### 4/5 — Works *2025-12-15* Was able to enter my order and pay for it within the app without any issues. I just wish Shelby’s menu in general was simplified. ### 2/5 — Buggy App *2024-09-20* Won’t let me see my rewards - it keeps making me log in. I won the discount in the game but it glitched and never sent me the code. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*