# Shelf Match — user reviews > 84 indexed App Store user reviews of Shelf Match by NETWORK REFUGEE CENTER, INC., rated 3.99/5 from 509 ratings. - Source: https://appshunter.io/ios/app/shelf-match/id6740192977/reviews - App overview in markdown: https://appshunter.io/ios/app/shelf-match/id6740192977.md - Rating breakdown: 5★ 319 · 4★ 27 · 3★ 16 · 2★ 16 · 1★ 87 ## What do users think of Shelf Match? Overall sentiment: negative **Pros** - 🎁 Earn real cash - 🎮 Fun and engaging game **Cons** - 🤔 Impossible to pass level 5 - 💰 No cash payouts despite ads - 🔍 Lack of transparency on withdrawal process - 🐛 Glitches and bugs at higher levels **Commonly reported bugs** - Disappearing shelves and items at higher levels - Game freezing and restarting progress **Most requested features** - Easier difficulty progression - Clear payout information and process - Reliable cash withdrawal options ## Newest reviews (14 of 84) ### 3/5 — Thinking a SCAM *2025-03-17* I’m starting to think this is a scam . They say you can cash out on level 5 but it doesn’t seem to let you win level 5. So far I’ve been trying to beat this level for a few days now, and nothing. Just about ready to delete it ### 3/5 — Withdrawal *2025-03-16* I’m playing this game for about 5 to 6 hours a day. I got to level five and now they made it so hard you cannot receive the money I also did not receive this hundred dollars that you’re supposed to get when you download it. This game is a scam ### 2/5 — Impossible to pass level 5 *2025-02-25* I have been playing for almost 2 months and was able to easily pass levels 1-4. Now I’m playing 5 ( still) and it is impossible to pass. I have saved enough coins to use all of the helps but I still can’t pass the level. ### 4/5 — 😠 *2025-02-20* This is a great fun game but just as I’m close to finishing the 5 level the game starts glitching. Please fix game. After the 5th level you’re supposed be able to cash out. May be that’s their way of keeping you from cashing out your winnings. Please help with his! ### 3/5 — Any winners? *2025-02-19* I’ve been playing this for quite awhile and am stuck on the level to be able to make a withdrawal. Has anyone really ever won this level? Honestly! ### 1/5 — Fake!!! *2025-02-13, version 1.0.1* Another waste of time!! Stop advertising fake games!! Especially with the way the economy is nowadays and ya’ll wanna advise fake games where you can’t get past said level you need to “cash out” ### 1/5 — Does not give any money *2025-02-12, version 1.0.1* False advertising ### 1/5 — Same game 😑 *2025-02-12* Me and my daughter both have this game, hers has a dollar side and coin side in the center it says cash out ( at level 5). My game didn’t make me sign in or create an account and i just have the coins and no cash out option. Idk if it’s a glitch or whatever but we have the exact same iPhones. I’ve deleted and re downloaded itand all i did was lose my progress 😵‍💫 **Developer response:** Dear user, please send us a screenshot that shows the problem you are experiencing to our email: fanialsicritys@outlook.com. We will help you troubleshoot and resolve the issue. Have a nice day! ### 1/5 — Scam? *2025-02-10, version 1.0.1* I don't like that you have to wait till you pass level fuv to cash out and it won't let me pass level 4 I've been trying to pass it for the past two days ### 1/5 — Rubbish *2025-02-09, version 1.0.1* Don’t waste your time. You can’t withdraw anything until you pass level 5 and it’s impossible to pass that level and now it has glitched completely and my level is gone. DON’T BOTHER. ### 1/5 — Fake *2025-02-09, version 1.0.1* Promised $100, when downloaded. Can’t cash out until lvl 5. I quit before lvl 3 ### 1/5 — Do it only for fun.. *2025-02-09* I’ve tried to beat level 5, over 50 times due to gaming stubbornness. Usually, there will be some combination in a matching game that will be a winner at some point. Don’t look for playing that level 5 to get your cash - you will have sheer dumb luck if you actually passed it. Sadly, I could only kid myself for trying it even further. Its cutesy theme is great - but good luck.. getting through the level designed to not get past! ### 2/5 — No contact information *2025-02-09, version 1.0.1* Where’s the website to register ? ### 1/5 — Complete scam *2025-02-07, version 1.0.1* I played and “made $230 or more” tried to cash out. Got nothing but a black screen. Closed app, reopened and boom all was gone SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCM SCAM SCAM SCAM!!!!!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Cash out *2025-03-17* I will say this, I was skeptical and still AM. I was able to cash out and was really happy because I thought I didn’t waste my time with another scam, plus watching all the videos I mean come on. I was told it would take 7 days for my pay out to be processed and 7 days later I still have nothing from this game. Sooo? Where’s my money? ### 1/5 — Has anyone made it past level 5 *2025-03-16* Subject**: Formal Demand for Payment & Evidence of Deceptive Practices > > To NETWORK REFUGEE CENTER, INC., > > I have documented my progression to Level 5 in Shelf Match, as required by your payout terms, but have been unable to claim rewards despite meeting all criteria. The game will not let you complete level 5. I have recordings of my play an how the game will not let you complete the 5th level. > > Per **FTC Act Section 5** and **CCPA**, your app’s failure to honor advertised rewards constitutes deceptive advertising. I demand: > 1. Immediate payment of the promised reward as you advertised. > 2. A written explanation of the criteria for Level 5 payouts. > 3. Confirmation that my data (collected under your Privacy Policy) will be deleted. > 4. That you highlight that the data you collected includes social security numbers which is excessive and unnecessary to all that use your app. > If unresolved within 3 I will start with escalating this to the FTC, California Attorney General, and Apple/Google with all evidence. > > Sincerely, > Mr Gentry ### 1/5 — Scam *2025-03-11* THIS IS A SCAM GAME! This game is fun, but when I got to level 5 which is the cash out level the game starts messing up and it will have you to start level 5 over again. So you play the level and it appears you about to win the screen goes kinda blank and when I say that, they remove the board and all you see is the green background. You play this game for a month or more and make this company plenty of money and they will not pay out. THIS GAME IS A SCAM DON'T PLAY IT ### 1/5 — Never got to cash out *2025-03-09* The levels are pretty easy if your smart enough, but when i was mid-level-5 it stopped showing anything?? All of the items pngs/images disappeared along with the shelves. Don’t know if this is a bug or a way to not allow you to get cash but either way it’s stupid. ### 1/5 — You don’t have a chance of winning fixed *2025-03-06* I like this game it’s all right, but here’s my problem. I’m trying forever to get past of third level so I can get money. I couldn’t understand why I was like kicking me out and I failed then I’m watching it sometimes you’re taking one of the 2 of 3or three so I’m thinking they’re all gone and there’s two more snow left there and I put too many on. Can you leave one on there? **Developer response:** First of all, We're glad to hear that you like our game. As foe the level, the difficulty and reward settings of our game follow the common difficulty increasing rules in games. As long as you stick to it, you will usher in the dawn of victory. Wish you good luck! If you have any questions, please contact us by email. ### 1/5 — Scam *2025-03-06* This game is fun and good to have when bored but when you cash out on level 5 it says u have to wait seven days I’ve waited past that and still have not got any money and I can’t cash out again I thought this game would be one that actually gives money and it’s not I don’t recommend 👎🏼👎🏼 **Developer response:** We have received your application and feedback. Please be patient and wait a little longer as players' feedback need to be processed in order. Thank you for your understanding. ### 1/5 — Knew it was to good to be true *2025-03-04* This game does not allow me to go pass level 4. The whole screen disappeared. It has been well over a week and has not reappeared. The only way you can cash out if you make it through level 5. How can I do that when the screens are no longer available. I take it that this game also is a scam. **Developer response:** The difficulty and reward settings of our game follow the rule of increasing difficulty, which is common in games. As long as you stick to it, you will usher in the dawn of victory. Wish you good luck! If you have any questions, please contact us by email at fanialsicritys@outlook.com. ### 1/5 — All lies *2025-03-03* I have played this game for days on end! You can’t withdraw until you complete level 5 I have tried a million times and only made it half way! It’s rigged! I’ve watched 5 million ads it’s dust making them money so save yourself some time and don’t even download! ### 1/5 — I really wanted to believe, but... *2025-02-27* My mom ended up getting this game to hopefully win some extra cash, since she needs health issues checked out. She and I were trying to get past level 5 together so that she could cash out, since she was having trouble. I decided that I may as well grab the game myself, since I have a lot of time on my hands. I really wanted to believe this was a legitimate game, but I have since come to the conclusion that this game is a scam. The difficulty scale from level 4 to level 5 is massive, and I have spent at least 10 hours in the past 2-3 days trying to work on level 5 and hopefully pass it. I fully believe that the developers have intentionally made level 5 too difficult for regular people so that they can't cash out. Until they decide to lower the difficulty on level 5 and ACTUALLY make good on their promise to pay you, this game is 100% verifiably a scam made to annoy you, frustrate you, and leave you hopeless. Developers, I'm not sure you even play your game yourself to make sure that the difficulty jump from 4 to 5 was actually legitimately an accurate skill jump. Please, for my sanity and the sanity of others, don't scam us like this. **Developer response:** Hello, I'm sorry to hear you say that, and thank you for leaving such a serious comment. We have received a lot of feedback from players and will gradually optimize it in future versions. Have a nice day！ ### 1/5 — Scam *2025-02-23* Instead of apologizing to everyone who writes a review that is misleading by saying you will work on the complaints by updating the game, why don’t you just say, “I am sorry for wasting your time, we really don’t pay out!” I’ve played level 5 I don’t know how many times and it can’t be beat. It’s so disappointing that you game designers are allowed to lie to everyone for the benefit of yourself to make money. No one expects to get rich off of here, but it would be nice to get a little something especially win you look forward to playing the game to be disappointed! **Developer response:** Hello, we do have released some new versions to fix some bugs, making users have better experience. However, the difficulty and reward settings of our game follow the rule of increasing difficulty, which is common in games. It can be defeated if you insist. Hope you enjoy and reach your victory. ## Most praised reviews (10 highest-rated) ### 5/5 — Hoping Legit *2025-03-05* I’ll come back with a review as I just got on and haven’t had a chance To play only 1 game ### 5/5 — The best game plus no scams *2025-02-27* I have to say I tried this game and I had thought that this game was a scam and I had told my self well you have to try it and see for yourself no a lot of people do scams you gotta trust and so this is the beginning and I got my money ? Not yet but I seen another review and another one and I believe in what they say this game is real and well if you don’t believe it that’s on you ! Enjoy the game and reveal the truth ### 5/5 — Total scam *2025-02-22* I got up to level 5 and it is impossible to pass. The percentage goes DOWN as you progress on the level!! Plus, I wasn’t able to cash out ANY money at all! Put a 5 star rating so that people would see this!! Don’t waste your time! ### 5/5 — Game *2025-02-12, version 1.0.1* This game is really fun and you really earn money ### 5/5 — We shall see. *2025-02-11, version 1.0.1* We shall see ### 5/5 — Awesome game *2025-02-07* I actually thought this was a scam before I got money. It had said I can only cash out on level 5 but it’s really not the scam I thought it was gonna be!! I’ve never tried an app to get money without it being a scam but I’m glad there are some good people out there!! Thank you so much for this game ### 5/5 — Agreed uncertain *2025-02-04* Hopefully the game pans out, seems to be a lot of scams! We will see. ### 5/5 — Petty’s’ favorite *2025-01-20* I love this game !!! It’s just hard enough to keep your mind sharp!!! **Developer response:** Hi! Thanks for your kind words, we really appreciate it! We are doing everything to create a game that our users can  enjoy! If you have any other ideas or suggestions that you think we can take, please feel free to contact us at jewelp@networkrefugee.us. Good luck! ### 5/5 — Diferente *2025-01-19, version 1.0.1* Divertido ### 5/5 — good job *2025-01-17, version 1.0.1* very good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*