# Shell Energy Inside — user reviews > 26 indexed App Store user reviews of Shell Energy Inside by GridPoint, rated 4.00/5 from 7 ratings. - Source: https://appshunter.io/ios/app/shell-energy-inside/id1410417587/reviews - App overview in markdown: https://appshunter.io/ios/app/shell-energy-inside/id1410417587.md - Rating breakdown: 5★ 3 · 4★ 3 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (16 of 26) ### 1/5 — Garbage can’t login *2019-05-08, version 3.4* I recently moved to shell energy do as a new customer this should work but I can’t log in, others have had the same problem but the developer aka shell energy has done nothing to fix the issue, this doesn’t show a great desire to please customers, you have been warned ! ### 1/5 — Can’t log in either *2019-05-07, version 3.4* As per the other reviews I may able to log in! It would be useful to have an app that works if you are advertising it on your bills. ### 1/5 — App *2019-05-06, version 3.4* Why can’t I log in!!!!! ### 1/5 — Rubbish!! *2019-05-06, version 3.4* Worst app to access account. Never lets you log in, customer service don’t help either and only seem to know how to send you password reset! Not at all helpful!! ### 1/5 — Dan KG *2019-05-06, version 3.4* The app assumes that you already have a username and password and therefore makes it impossible to login if you do not. Ironically, this has been a waste of my energy. ### 1/5 — Can’t log in !!! *2019-05-04, version 3.4* Logged in to account on computer Can’t log in to account using the app Keeps stating invalid log in - back to using first utility app which still works !!! ### 1/5 — Can’t log in *2019-05-04, version 3.4* I’ve just joined Shell Energy so downloaded the app. It won’t allow me to log in. What’s the point of producing an app that doesn’t work? ### 1/5 — Rubbish *2019-05-04, version 3.4* Can’t log in and no information on how to. Was a very happy First utility customer (whose app is great). Why not put your name on top of their app Shell???? ### 1/5 — Useless *2019-05-01, version 3.4* Waste of time...won’t recognise log in details. ### 1/5 — Invalid Log In *2019-05-01, version 3.4* As everyone else has said, can’t get past the login page. Keeps coming up invalid log in details. ### 1/5 — Not working at all! *2019-04-30, version 3.4* Cannot even log in! What’s the point? So disappointing. ### 1/5 — Not working *2019-04-30, version 3.4* Login doesn’t work, maybe teething problems with new App but a waste of time trying. ### 1/5 — Can’t use *2019-04-29, version 3.4* Again with other users I have been unable to log in to the app. Just keeps saying invalid. Very frustrating. ### 1/5 — What is the point?. *2019-04-28, version 3.4* This app fails at the first hurdle. As others have said, just can’t log in!! Why bother developing an app for public use if you can’t get the fundamentals right? I’m sure this is an easy fix and probably associated with the account change over from First Utility customers. But seriously if this is a sign of things to come from Shell Energy, then I for one will be shopping around for another supplier. ### 1/5 — First review correct - NOT WORKING! *2019-04-20, version 3.4* Thought I’d give it a try... a joke. Would not let me login and I KNOW the correct password! Don’t bother. ### 1/5 — Doesn’t works at all 🤷🏻‍♀️ *2019-04-17, version 3.4* Don’t bother downloading this app it’s doesn’t work !! Waste of time just use your online account for shell Energy ## Most critical reviews (10 lowest-rated) ### 1/5 — Wickham7 *2020-02-12, version 3.5* Absolutely useless! I wish I hadn’t got rid of my First Utility app now as I can’t reinstate anymore since Shell took over. Very poor customer service, they need to address this issue pronto. ### 1/5 — Avoid *2020-01-29, version 3.4* Avoid them ### 1/5 — Rubbish *2019-07-13, version 3.4* Cant even log on, invalid credentials. Have to use web site. Pointless app. ### 1/5 — O *2019-06-16, version 3.4* I’m sorry it’s hopeless! You simply can’t log in. What’s the point ?? ### 1/5 — Rubbish won’t log in *2019-05-27, version 3.4* As others have said can’t login. Have to use the website to do anything ### 1/5 — Can’t log in *2019-05-24, version 3.4* Can log in via website but app is broken ### 1/5 — Doesn’t work *2019-05-18, version 3.4* This app doesn’t work. Very Annoying. ### 1/5 — Shell energy app *2019-05-17, version 3.4* This app is totally rubbish can’t log in to my account even with the right user name and password I have to log Ito my account from my emails you can log into your account from there I also tested the app and tapped forget my password and put on my details my name and email for them to send a link to reset and I don’t receive any from that so completely useless ### 1/5 — Garbage *2019-05-15, version 3.4* Thought it was just me that was having log in issues until I read the other reviews. Can log in on website but not on App. Useless! ### 1/5 — Mrs *2019-05-15, version 3.4* The app simply does NOT work. This is so annoying. Everyone is complaining about the same issue and still nothing has been resolved from Shell Energy’s side. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*