# Shell – plein, charge, épargne — user reviews > 152 indexed App Store user reviews of Shell by Shell Information Technology International B.V., rated 4.80/5 from 225,577 ratings. - Source: https://appshunter.io/ios/app/shell-plein-charge-epargne/id1464649113/reviews - App overview in markdown: https://appshunter.io/ios/app/shell-plein-charge-epargne/id1464649113.md ## Newest reviews (12 of 152) ### 3/5 — Points upgrade needed *2026-08-13, version 8.6.0* Please give me more for my points I need more options and better value for points ### 3/5 — Shell Recharge *2026-08-06, version 8.6.0* Confusing. Unclear. Useless AI help assistant. I’m not asking for much. Just clear pricing and charging instructions. The app provides neither. I’m sure the info is there somewhere but after 20 minutes of searching I still don’t know when and if the tariff will increase. Not acceptable. But the competition isn’t doing much better either. ### 3/5 — TB *2026-07-27, version 8.6.0* The shell ev recharge app was one of the better route planning and charging apps out there. I personally regret the fact it’s been discontinued for this one. While this is an ok app which I used while I had a petrol car, it really does not compared to the features offered by the ev recharge app. To the developers, I suggest you integrate the map and route planning feature front the ev recharge app into this shell app. ### 2/5 — Works well with pay at pump *2026-07-24, version 8.6.0* Update July 2026 - the level of rewards continues to fall dramatically. The app and rewards no longer make up for higher Shell fuel prices. Pay at the pump still works but that’s not a show-stopper. With oil company profits skyrocketing, cutting user benefits is a real cheapskate move. It is a convenient way to pay at the pump rather than queue at the till. Having an email receipt of the transaction is a good memo to fuel purchases. One welcome addition would be the option (must be an option!) to enter car mileage so we can track fuel economy mpg at each refuelling. Not too worried about the reward point; they are a nice extra and eventually I’ll use them to get some cash off a some fuel. Could be improved by adding up to date fuel prices for each Shell station. ### 3/5 — Rewards *2026-07-11, version 8.5.0* Rewards seem very small for amount spent ### 2/5 — Total mystery *2026-07-09, version 8.5.0* It is difficult to be negative as I used to be petrol customer and it all ben fine then. Now I’m electric convert with shell card provided by BYD with discount I’ve tried. Many times. Not a discount had ever been applied. No shell points been added (to to mention promotional ones) Disaster Getting through layer of petrol/diesel stuff in the app- mysterious adventure Map is constantly trying to remind you about liquid fuels superiority Finding charge point at Aldi- impossible in the app. Possible on Apple or Google maps. Not sure why you guys even bother to be honest. ### 5/5 — Superb *2026-07-03, version 8.5.0* Enjoying ### 5/5 — Subin *2026-06-28, version 8.5.0* Super ### 5/5 — A revelation *2026-06-26, version 8.5.0* A top app 😃 thanks Shell 💛💙 ### 5/5 — Very user friendly *2026-06-22, version 8.5.0* I really like using this app. ### 4/5 — Works ok but heats up phone *2026-06-22, version 8.5.0* Great app compared to others however does really warm up the phone when using app a glitch that can be sorted. Overall great 👍 ### 5/5 — Sir Richard Branson *2026-06-22, version 8.5.0* Excellent ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to add payment details or use my EV subscription *2026-07-30, version 8.6.0* Something happened to the Shell app about 10 days ago. I can no longer add a payment method nor can I take advantage of my paid EV subscription. Worse than that, neither the call centre nor the app chat are interested and blame each other. Shell - you need to sort this as you are already losing out to other EV charging providers. UPDATE 30/07/26: Having received a “sorry to hear this” message from the app developer with a suggestion to “delete and reinstall” the app, it hasn’t solved the issue. Again the app chat function can’t/won’t help. Come on Shell! ### 1/5 — À joke? *2026-07-26, version 8.6.0* I find this app infuriating. It’s just one big update loop and only cheated your credit card and not the car. Please Shell - get your your act together ! ### 1/5 — Not happy *2026-07-22, version 8.6.0* By the way on my iPad I opened the shell go app for the first time and the screen I so small like an iPhone so is the keyboard there isn’t an app for iPad just iPhone but you can use it on iPad just get a bad experience ### 1/5 — Pay at pump via app gets no points *2026-07-18, version 8.6.0* What is the point of the pay at pump option if it will not award points via the app??? Stupid stupid stupid. ### 1/5 — Unable to add payment details or use my EV subscription *2026-07-15, version 8.6.0* Something happened to the Shell app about 10 days ago. I can no longer add a payment method nor can I take advantage of my paid EV subscription. Worse than that, neither the call centre nor the app chat are interested and blame each other. Shell - you need to sort this as you are already losing out to other EV charging providers. ### 1/5 — Eggy *2026-07-01, version 8.5.0* Rarely works. Given up using it ### 1/5 — Didn’t work for electric charging. *2026-06-28, version 8.5.0* I tried to use the app today at Accrington services to take advantage of the lower rate but it didn’t work twice! Even though it preauthorised my card twice. But when I did contactless with my credit card the charger worked first time. So won’t be using this app again. Disappointing! ### 1/5 — Doesn’t work *2026-06-21, version 8.5.0* Can’t add your shell card to Apple wallet, error every time. This is the only function I want and it is broken. Product owner, please make your dev team test their app before release. ### 1/5 — App crashes *2026-06-20, version 8.5.0* Register process does not complete. Verification of email doesn’t work Card does not add to apple wallet Amount of errors and bug in this app is incredible… doesn’t matter, IT companies are more concerned about corporate stakeholders, the user can get lost ### 1/5 — App error *2026-06-19, version 8.5.0* You get error when trying to add your shell card to your Apple wallet! Hurry up and fix it. ## Most praised reviews (10 highest-rated) ### 5/5 — Best app I’ve used ever *2026-08-24, version 8.7.0* So many savings and benefits I wouldn’t use any other petrol station thank you Shell ### 5/5 — Easy to use *2026-08-11, version 8.6.0* Easy to use ### 5/5 — Für Elektroauto genutzt *2026-08-08* Ich muss sagen, mir gefällt die App sehr gut. Ich habe sie zusammen mit der Shell Recharge RFID Karte das erste mal richtig benutzt und war echt überrascht wie gut das funktioniert hat. Der Ladevorgang wird (fast) live angezeigt und ich kann den Ladevorgang in der App beenden. Die Kosten und Verfügbarkeit werden zuverlässig angezeigt und auch das abrechnen klappt gut - sehr übersichtliche Quittung als PDF mit den Zeiten wann gestartet/beendet wurde. Paypal wird auch unterstützt - Also wirklich gut. Das einzige was ein wenig „stört“ das zwischenzeitlich nach favorisiertem Kraftstoff gefragt wird. Kann man das irgendwie generell festlegen, dass man ausschließlich Elektro lädt und die Vorschläge garnicht mehr kommen ? Also ein Switch „rein elektrisch“ und damit werden die anderen Elemente, die Verbrenner betreffen „versteckt/deaktiviert“? Dankeschön und weiter so :) **Developer response:** Vielen Dank für Ihr positives Feedback. Es freut uns sehr zu hören, dass Sie mit der App und dem Ladeerlebnis zufrieden sind. Vielen Dank auch für Ihren Vorschlag bezüglich eines reinen E-Mobilitätsmodus. Wir haben Ihr Feedback an das zuständige Team weitergeleitet. ### 5/5 — Nice *2026-08-08, version 8.6.0* Very good ### 5/5 — Oh my Goodness *2026-08-06, version 8.6.0* Love your music ### 5/5 — Mr *2026-08-01, version 8.6.0* Excellent service ### 5/5 — Chandana *2026-07-22, version 8.6.0* Polite and customer friendly. Would recommend shell for sure ### 5/5 — Fuel *2026-07-19, version 8.6.0* Good ### 5/5 — Was ist los??? *2026-07-17* Wollte eine zweite Ladekarte bestellen, musste aber zuerst die alte Karte von der alten App sperren. Seit dem steht seit zwei Tagen blockiert, aber eine neue bestellen ist immer noch nicht möglich 😡. App deinstalliert und installiert und nun kann ich mich nicht mal mehr anmelden 😡, es kommt immer nur "Hoppla". So eine App zu Programmieren dürfte doch nicht so schwer sein, vorallem wenn es vorher schon eine App gab die wunderbar funktioniert hat 🤦‍♂️. Erstmal ein Stern, wenn mir geholfen wurde gibt's die restlichen Sterne. Bitte um Hilfe. ### 5/5 — Mr *2026-07-08, version 8.5.0* Great app ! Easy to use + il collect points --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*