# Shellpoint > Mobile mortgage management and payment platform. (iPhone/iPad app by Newrez LLC.) - Source: https://appshunter.io/ios/app/shellpoint/id6443957708 (this page in markdown: same URL + `.md`) - Developer: [Newrez LLC](https://appshunter.io/developer/1435999021) - Category: Finance - Price: Free - Rating: 4.90/5 from 17,140 App Store ratings · 100 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 73 MB - Languages: American English - Released: 2022-11-23 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/shellpoint/id6443957708/reviews.md ## What is Shellpoint? Shellpoint: Easily manage your mortgage online with the Shellpoint app. All in the palm of your hand you can view account details, select payment options, access important documents, and more! Download the Shellpoint app to: - View a snapshot of your current loan, including account details, recent activity, and payment info. - Make a one-time payment, view pending payments, or schedule recurring payments. - Access statements and documents. Who is Shellpoint Mortgage Servicing? Shellpoint Mortgage Servicing manages (or “services”) mortgage loans after mortgage lenders originate them. On behalf of lenders and investor clients, Shellpoint Mortgage Servicing accepts and processes mortgage payments from more than 1.7 million homeowners nationwide. In recent years the company has grown to become America’s 5th-largest non-bank mortgage servicer, with over 2,500 employees based out of offices in Florida, South Carolina, Texas, and Arizona. ## Key features - View loan account details - Make one-time payments - Schedule recurring payments - Access statements and documents - View recent account activity ## What do users think of Shellpoint? Overall sentiment: neutral **Pros** - 👍 Easy to use - 👍 Straightforward payment process - 👍 Convenient payment history - 👍 Smooth system - 👍 Easy payment service **Cons** - 🐛 App crashes or doesn't load - 🐛 Outdated and clunky interface - 🐛 Slow performance - 🐛 Lack of modern features - 🐛 Unreliable customer service **Commonly reported bugs** - Unable to access loan information - Keyboard not working in app - Login issues, unable to log in **Most requested features** - Ability to set up and save multiple accounts - Push notifications for due dates - Clearer payment history breakdown - Partial payment option ## Recent user reviews (10 of 100) All indexed reviews: https://appshunter.io/ios/app/shellpoint/id6443957708/reviews.md ### 1/5 — Crashed and won’t open *2026-07-10, version 4.11.1* Before I verified my identity it was working. Now even after I delete it and reinstall it stays black until closes out. ### 1/5 — Outsourced, unethical REIT Private Equity ‘debt collector’ doesn’t care *2026-05-18, version 4.10.0* Company changed. This company cannot handle customer service at all well. Why? Because they treat us like 2nd-class pawned-off people, not organically & honestly obtained customers who love their homes. Horribly unethical pushing for refinancing & outsourced employees that cannot listen nor follow up with you when you need them. They play with escrow, borderline RESPA illegally, as if it’s their little REIT float investment piggy bank - probably their little PE RITHM Capital slush fund. They cannot address me & my partner by name. I probably wouldn’t be able to understand the overseas outsourced accent anyways but it doesn’t matter bc theuy’ll just leep transferring your call to still fo NOTHING! They obviously can’t invest in US-based jobs to collect a debt but they have dual-citizenship board members up there collecting... Yes, we know you have MY debt… Do I want to be with you for much longer, let alone decades? Absolutely no way that’s happening. I would NEVER recommend this particular company (over better ones) who is monetarily controlled & steered by evil black____ private equity, institutional investors trying to take over the American homeownership dream w horribly implemented AI w Rezi GPT & CS deflection to ValonOS for Rithm Capital’s profiteering off putting us in a blacksomethingmail corner. Stay away or getaway as soon as you can. This unethical REIT is NOT operating out of SC like when the REAL company first got my mortgage & ACTUALLY helped. They are overseas outsourcers & US job takers & nothing but peddlers pocketing off our lives when we needed someone to trust. Report them under RESPA. ### 1/5 — Outsourced, unethical REIT Private Equity ‘debt collector’ doesn’t care *2026-03-27, version 4.8.0* Company changed. This company cannot handle customer service at all well. Why? Because they treat us like 2nd-class pawned-off people, not organically & honestly obtained customers who love their homes. Horribly unethical pushing for refinancing & outsourced employees that cannot listen nor follow up with you when you need them. They play with escrow, borderline illegally, as if it’s their little REIT float investment piggy bank - probably their little PE slush fund. They cannot address me & my partner by name. I probably wouldn’t be able to understand the overseas outsourced accent anyways. They obviously can’t invest in US-based jobs to collect a debt. Yes, we know you have MY debt… Do I want to be with you for much longer, let alone decades? Absolutely no way that’s happening. I would NEVER recommend this company who is monetarily controlled & steered by evil private equity & institutional investors trying to take over the American homeownership dream. Stayaway or getaway as soon as you can. This unethical REIT is NOT operating out of SC like when the REAL company first got my mortgage. They are overseas outsourcers & US job takers & nothing but peddlers pocketing our lives when we needed someone to trust. ### 1/5 — Outsourced, unethical REIT Private Equity ‘debt collector’ doesn’t care *2026-03-07, version 4.8.0* Company changed. This company cannot handle customer service at all well. Why? Because they treat us like 2nd-class pawned-off people, not organically & honestly obtained customers who love their homes. Horribly unethical pushing for refinancing & outsourced employees that cannot listen nor follow up with you when you need them. They play with escrow, borderline illegally, as if it’s their little REIT float investment piggy bank - probably their little PE slush fund. They cannot address me & my partner by name. I probably wouldn’t be able to understand the overseas outsourced accent anyways. They obviously can’t invest in US-based jobs to collect a debt. Yes, we know you have MY debt… Do I want to be with you for much longer, let alone decades? Absolutely no way that’s happening. I would NEVER recommend this company who is monetarily controlled & steered by evil private equity & institutional investors trying to take over the American homeownership dream. Stayaway or getaway as soon as you can. ### 1/5 — WTF *2026-03-05, version 4.8.0* First my bill comes in the mail on the day it is due and then I cannot download this app. My internet is working for everything else. Now my payment will be late through no fault on my part. ### 1/5 — Terrible app updates *2026-02-02, version 4.7.0* This app functions like it was created a decade ago. To monitor the loan you have to have another app downloaded, and that app’s connection needs to be reconnected constantly in order to simply view your basic loan information. Whoever was in charge of this most recent update needs to be demoted. ### 5/5 — App is so helpful! *2026-01-27, version 4.7.0* This is our first mortgage and this is our third purchase and our 2nd rental -I was really nervous abt having a mortgage and this app is actually really great and helpful to keep things front and center ! ### 5/5 — Love the app! *2026-01-02, version 4.7.0* App is easy to use, everything is right at your fingertips, easy to navigate and payment is quick. Love this app. ### 5/5 — Easy to use *2025-12-17, version 4.6.1* Great app, nice to have easy access to accounts ### 1/5 — App *2025-12-11, version 4.6.1* Useless ## Frequently asked questions about Shellpoint ### What can I do with the Shellpoint app? The Shellpoint app allows you to easily manage your mortgage online. You can view a snapshot of your current loan, including account details, recent activity, and payment information. Additionally, you can make one-time payments, view pending payments, schedule recurring payments, and access important statements and documents. ### Is the Shellpoint app free to use? Yes, the Shellpoint app is free to download and use. There are no charges associated with managing your mortgage or making payments through the application. ### Who is Shellpoint Mortgage Servicing? Shellpoint Mortgage Servicing is a company that manages mortgage loans after they are originated by lenders. They process mortgage payments on behalf of lenders and investor clients for millions of homeowners nationwide, making them a significant non-bank mortgage servicer in the United States. ### What information will I see in the app? In the app, you will see a comprehensive snapshot of your current loan. This includes detailed account information, a record of recent activity, and all relevant payment details. You can also access your statements and other important loan-related documents. ### Can I make payments through the app? Yes, you can make payments through the Shellpoint app. The app supports making one-time payments, viewing any payments that are currently pending, and setting up recurring payments to ensure your mortgage is paid on time consistently. ## Version history (last 5 releases) ### 4.12.1 — 2026-08-08 We're continuously improving the app to give you a faster, more reliable experience. This release includes bug fixes and performance enhancements to keep everything running smoothly. Thanks for using our app! ### 4.12.0 — 2026-07-27 We're continuously improving the app to give you a faster, more reliable experience. This release includes bug fixes and performance enhancements to keep everything running smoothly. Thanks for using our app! ### 4.11.1 — 2026-07-01 Bug fixes and improvements ### 4.11.0 — 2026-06-22 With this release, we’ve made general improvements to enhance your overall experience in the app, making it easier to manage your account. As always, we’ve made additional performance improvements and bug fixes to keep everything running smoothly. Thanks for using our app! ### 4.10.0 — 2026-05-11 With this release, you are now able to submit an Escrow cancellation request directly from the app, making it easier to manage your account without needing to contact support. As always, we’ve made additional performance improvements and bug fixes to keep everything running smoothly. Thanks for using our app! ## Apps similar to Shellpoint | App | Rating | Price | Category | | --- | --- | --- | --- | | [Freedom Mortgage](https://appshunter.io/ios/app/freedom-mortgage/id1562200496) | 4.9 (111,253) | Free | Finance | | [APM Mobile Edge](https://appshunter.io/ios/app/apm-mobile-edge/id1314670133) | 3.8 (68) | Free | Finance | | [UHM Mortgage](https://appshunter.io/ios/app/uhm-mortgage/id6452083671) | 4.8 (7,662) | Free | Finance | | [My LoanCare Go](https://appshunter.io/ios/app/my-loancare-go/id6467651368) | 4.8 (24,844) | Free | Finance | | [Lakeview Mortgage](https://appshunter.io/ios/app/lakeview-mortgage/id6471498027) | 4.8 (20,073) | Free | Finance | | [Carrington Mobile](https://appshunter.io/ios/app/carrington-mobile/id1673471360) | 4.8 (46,511) | Free | Finance | ## More apps by Newrez LLC - [Newrez](https://appshunter.io/ios/app/newrez/id1435999022) - [Shelter Home Mortgage](https://appshunter.io/ios/app/shelter-home-mortgage/id1444828536) - [Carolina One Mortgage](https://appshunter.io/ios/app/carolina-one-mortgage/id1444828590) - [Conway Financial Services](https://appshunter.io/ios/app/conway-financial-services/id1448671689) - [Guaranty Mortgage Services](https://appshunter.io/ios/app/guaranty-mortgage-services/id1448671893) - [Milestone Home Lending](https://appshunter.io/ios/app/milestone-home-lending/id1448672088) All apps by Newrez LLC: https://appshunter.io/developer/1435999021 ## Related topics [shellpoint mortgage](https://appshunter.io/ios/topics/shellpoint-mortgage) · [shellpoint](https://appshunter.io/ios/topics/shellpoint) · [shellpoint mortgage servicing](https://appshunter.io/ios/topics/shellpoint-mortgage-servicing) · [shellpoint mtg](https://appshunter.io/ios/topics/shellpoint-mtg) · [newrez mortgage](https://appshunter.io/ios/topics/newrez-mortgage) · [newrez shellpoint](https://appshunter.io/ios/topics/newrez-shellpoint) · [newrez.com](https://appshunter.io/ios/topics/newrez-com) · [newrez](https://appshunter.io/ios/topics/newrez) · [onity mortgage](https://appshunter.io/ios/topics/onity-mortgage) · [hmg lending](https://appshunter.io/ios/topics/hmg-lending) · [rushmore servicing](https://appshunter.io/ios/topics/rushmore-servicing) · [roundpoint mortgage servicing](https://appshunter.io/ios/topics/roundpoint-mortgage-servicing) · [loancare mortgage](https://appshunter.io/ios/topics/loancare-mortgage) · [mortgage broker](https://appshunter.io/ios/topics/mortgage-broker) · [roundpoint mortgage](https://appshunter.io/ios/topics/roundpoint-mortgage) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*