# Shelly Cloud — user reviews > 51 indexed App Store user reviews of Shelly Cloud by SHELLY EUROPE EOOD, rated 2.70/5 from 37 ratings. - Source: https://appshunter.io/ios/app/shelly-cloud/id1147141552/reviews - App overview in markdown: https://appshunter.io/ios/app/shelly-cloud/id1147141552.md - Rating breakdown: 5★ 11 · 4★ 3 · 3★ 3 · 2★ 4 · 1★ 16 ## Newest reviews (13 of 51) ### 3/5 — Works but not intuitively *2023-02-04, version 2.1.2* The app works but it’s not at all intuitive. There’s no help file that I find, and deleting rooms and devices is difficult. Actually I still haven’t figured out how to delete a room. Creating actions for the device is easy once you find where to do that. And deleting the actions is even more daunting. Shelly devices are very good. Device setup in the app is very easy so I’m not sure where the disconnect is. ### 2/5 — Love the Shelly devices. The App, not so much. *2023-01-10, version 2.1.2* I've been using a variety of Shelly devices for over a year. They work great, but the App has been frustrating. Lately when I open it - it just stays blank. I can delete it, re-install it, and it will work fine for a few days before it reverts to a black screen again. Lather, rinse, repeat. I am giving up on the App and just using Home Assistant to access my Shelly devices. I know Shelly will get the App bugs ironed out eventually, so I'll periodically check back in to see how that's going. ### 2/5 — A little help please. *2022-12-26, version 2.1.2* The app just assumes you know what it’s trying to do. Search for a new device: it must be on the same Wi-Fi network, but it has its own Wi-Fi network. I can never find the device! I set it up using it’s network, connect it to MY network. But then it’s gone! It’s up and working right now, but I can NEVER see it. I just want to turn off the Wi-Fi network that it is broadcasting, I can’t connect to it to get into the settings! Ugh! So frustrating! The part is great but when “look” for it I. The app, it locks me into the search page and I can’t go back to change the network it’s trying to search on. Grrrrr. The apps needs some serious help. It should be more intuitive. Maybe have some directions and explanations as I’m trying to set these things up. ### 3/5 — Patience was tested *2022-11-08, version 2.0.9* Product is mildly infuriating. The devices would not link up to Starlink. I established another network (netgear) and used a different browser to register them to the new network. If you are having problems it may be your network(router) or the browser you are using. Based on my experience, Starlink and Safari did not play nicely with the Shelly devices network reassignment procedure. ### 3/5 — Decent, but I hope you prefer Celsius *2022-09-19, version 2.0.9* Seems to work overall, but I haven’t found a way to change the temp units to Fahrenheit. Seems like such a basic thing to miss for a product on sale in the US. ### 2/5 — App experience terrible but devices are amazing *2022-03-14, version 2.0.3* 1 out of 4 RGBW2 would rconnect and upgrade firmware in the app. The other three would fail to “connect to the cloud” resulting in a failure to adopt. I found the archive firmware link and manually upgraded all devices. I use Home Assistant exclusively but figured I would give the app a try. It’s horrible. It’s disappointing because the devices are so great and I fear people won’t use them because of this terrible app. Of the one device that did connect if found the “room” requirement to adopt (if not hidden) clunky I also didn’t find it easy to move devices to different rooms. Really Shelly should push Home Assistant and their hardware more and this app less. I’ll give it a try next update but would not recommend at this point in time. ### 1/5 — Shelly Cloud *2021-07-09, version 1.3.9* I have tried and tried to get this app to work and it just hangs up and never installs properly. ### 1/5 — Frustrating *2021-07-05, version 1.3.9* Cumbersome! Devices very hard to connect! ### 1/5 — Horrible experience *2021-06-24, version 1.3.9* I tried adding the device through the app- it didn’t get discovered after adding. I even tried going through the other videos and adding the device to through the ip- the device was still undiscovered. Horrible experience - please go back to your drawing board and fix your networking issues. This was my first Shelly device and I’m not getting another. ### 3/5 — IOS 14.5.1….screen shifted? *2021-05-09, version 1.3.8* Updated to a new phone yesterday, installed the Shelley app, log in, and now I can’t access my switches. I think the whole screen is shifted. Can you look into this? ### 1/5 — Not a good start *2021-05-06, version 1.3.8* Let me register and logs me in but won’t let me complete any actions. Try logging out and back in and won’t register my email. ### 1/5 — This is rough *2021-05-04, version 1.3.8* Trying to switch from Nexlux and the app simply doesn’t work. The guide that came with my product references so many buttons that don’t work in the app I can’t add a device. I can’t work around to add manually. I’m not sure what to do except return the dozen devices I bought ### 1/5 — App does not load *2021-04-26, version 1.3.8* The loading bar goes up, but that's it. Fails to pass boot screen. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bug *2023-07-15* You save a scene and when you are going to check it, it doesn’t appear so you cannot edit or do anything with it. It is a bug in the app ### 1/5 — Crap *2023-01-17, version 2.1.2* The shelly products are great but the app as well as the shelly cloud website do not work. I start the app and just have a black screen, same thing with the webapp. You guys at shelly don t you thing it is time to redevelop the app. This is frustrating to say the least!!! ### 1/5 — Never have got the App to connect devices *2022-05-06, version 2.0.4* Tried for about a week to add just one device to Shelly Cloud App. Device is broadcasting its little network, but no matter what method used, just comes back with the ol’ “unable to connect” error, ### 1/5 — Worst smart home app *2022-04-05, version 2.0.3* Easily the worst smart home app I’ve ever used in both UI/UX and functionality. Extremely unintuitive and terrible at adding/managing devices. ### 1/5 — Appcrap! *2022-03-20, version 2.0.3* Can’t even register a new account! ### 1/5 — Won’t connect, won’t find *2022-01-27, version 2.0.2* Same experience as others - the app keeps throwing errors about being unable to find the device, then try resetting a dozen times and you may get lucky, but even after finding the device it says can’t connect (even though my phone is directly connected to the Shelly AP), then the device disappears ### 1/5 — impossible to add any device. *2021-12-30, version 2.0.2* the product idea is amazing, but the app is so complicated! Too many option, not so simple as Tuya. And to add a device is a pain! the app find the device then you can’t see it on the discovered devices. The company should focus more on the UI than having 100 products that wont be able be used. ### 1/5 — Literally unusable *2021-11-20, version 1.4.5* I read the reviews thinking it can’t be that bad. It is I can’t believe they leave this in the App Store. I went to add a device, need to be connected to Wi-Fi I was connected to WiFi. Close the app do it again it asks for what WiFi network even though I’m connected and I get no options to select a network. The message page crashes. This published app is worse than any app I’ve ever seen and I’ve tested friends and co-workers pet project apps ### 1/5 — Shelly EM *2021-08-26, version 1.4.2* This app is so frustrating..Just received my EM yesterday..Cannot get past Step 7 in the instruction sheet....It will not recognize the cloud...So frustrating that I cannot speak to someone on how to solve the problem....I am sure it a simple fix for someone familure with the app...Sending it back soon if I don’t get some help other than referring me to a Facebook group. ### 1/5 — Get Shelly Home Instead! *2021-07-31, version 1.3.9* The official app is soooo bad / impossible to use, someone independently created Shelly Home instead. Don’t waste your time with the official app until they’re able to do a complete overhaul of an update. ## Most praised reviews (10 highest-rated) ### 5/5 — Very good! *2023-01-17, version 2.1.2* It is working good. A little stricky for settling it up, but it works very well. ### 5/5 — Work perfect for me *2022-03-29, version 2.0.3* This is a great app for controlling Shelly devices. I had trouble finding an adding devices initially because the instructions are a bit confusing. After going through the instructions a second time, I was able to figure it out and have not had any more trouble adding additional devices. Note to Shelly - the instructions could use some improvement. ### 5/5 — Great upgrade *2022-01-19, version 2.0.2* Much more reliable. Love the flexibility. No problem adding devices. ### 5/5 — Great app improvement *2021-12-21, version 2.0.2* I love how the shelly new app looks like. People are complaining because they don’t how to use it. Great job ### 5/5 — Works as advertised and better than expected *2019-06-27, version 1.2.1* First off, the app is feature rich and well designed. I’ve used an app for another iot switch from China for a while. This app blows it away. The switches themselves are great too. Fit inside a regular light switch, and allow the switch to still be used. You have to double flip the switches to use them manually, but it works! I’ll be buying more. ### 5/5 — Awesome and economical *2019-01-11, version 1.2.0* I have four Shelly One relays and three Shelly bulbs. All of them work well. I experienced difficulty with one of the bulbs initially. However I wrote an email to customer support on New Year’s Day and they responded the next day. With the information they gave me I was able to restore factory default on the bulb and get it working. The Shelly one switches are probably the most economical methods of integrating your existing bulbs and switches into a smart home. The app runs almost flawlessly and has more functionality than many other smart home apps. The devices allow you to utilize protocols for open source platforms without flashing custom firmware. The cloud service integrates well with Alexa. This is one of the best solutions on the market. Replacing your existing switches is a waste. ### 4/5 — Well built and logical *2022-06-22, version 2.0.6* A usable app. Some more flexibility on customizing the UI would be welcome, but all in all this is one of the best usable Smart/IoT control apps that integrate well with a smart-home ecosystem. ### 4/5 — Can view on 3 schedules in app *2022-05-01, version 2.0.4* When I setup more than 3 schedules, only 3 are visible in app. How can I view more? Other than that, powerful app which works pretty well. ### 4/5 — Works ok *2022-01-16, version 2.0.2* Works ok **Developer response:** Thank you for the review! Please submit a ticket with our support team here - https://shelly.cloud/support/ and they will help you to resolve the issue. ### 4/5 — Working great except.... *2019-03-19, version 1.2.0* Using a temperature and humidity sensor and it’s all working fine. Updated firmware without trouble and it has been sending data to the servers. My only issue is that the app keeps losing the login information every couple of days. I have to reselect language options and the re-enter my login. Seems like a bug. Otherwise, I’m very happy so far (couple weeks in.) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*