# ShemarooMe — user reviews > 275 indexed App Store user reviews of ShemarooMe by Shemaroo Entertainment Ltd., rated 2.40/5 from 115 ratings. - Source: https://appshunter.io/ios/app/shemaroome/id1439041310/reviews - App overview in markdown: https://appshunter.io/ios/app/shemaroome/id1439041310.md - Rating breakdown: 5★ 32 · 4★ 4 · 3★ 5 · 2★ 8 · 1★ 66 ## What do users think of ShemarooMe? Overall sentiment: negative **Pros** - ⭐ Excellent customer service - 👍 User-friendly interface - 🎥 Great content collection - 🔍 Helpful search options - 📥 Easy downloads **Cons** - 🐛 Bugs and crashes - 🔒 Login and subscription issues - 🎥 Lack of video controls - 🖥️ Compatibility issues with TVs and devices - 💰 Expensive subscription **Commonly reported bugs** - App freezes and crashes - Login problems - Subscription issues - Compatibility problems with TVs and devices **Most requested features** - Full-screen mode - Improved video player controls - Chromecast and smart TV support - Offline viewing option ## Newest reviews (16 of 275) ### 2/5 — Not worth the price *2026-07-09* This was a waste of money, and I wish I could get a refund. A lot of Hindi movies in the library aren't available even though they're listed, and most that are don't have subtitles. Until they fix both, I wouldn't recommend paying. **Developer response:** Dear Customer, We regret to know about your experience. We apologize for the inconvenience caused. Please chat with us on this WhatsApp number +91 9372786382 (Monday - Sunday, IST 10:00 am - 07:00 pm) and provide the names of the movies you are not able to watch and also the subtitles of the movies you are referring to. ### 1/5 — Misleading App *2026-01-21, version 1.0.65* The app has a “Free Family Entertainment” section but unfortunately it’s not free. Any movie you try, it says “Subscription required” ### 1/5 — App is not working *2025-12-08, version 1.0.65* iPhone and iPad app is not working and won't let you login using email ID and password. Also they hide cancellation - so you don't cancel your plan. ### 2/5 — Subtitles *2025-11-11, version 1.0.64* Please provide subtitles for every contents. English subtitle at least. ### 1/5 — Worst UI and Cheap Customer Service *2025-10-20, version 1.0.63* I had very bad experience with customer service centre on subscription. I don’t recommend it at all. ### 1/5 — Horrible app and content *2025-09-19* I subscribed originally from a laptop to watch one of the movies. It wouldn’t allow me to cancel it from my device. The UI and overall experience of the app is tedious and slow. Most basic features such as offline viewing are also not there. For the amount of money one is paying for subscription vs the content availability and quality overall app experience it is certainly not worth it. **Developer response:** Dear Customer, We’re sorry to hear about your experience. We understand your concerns about cancellation, app performance, and offline viewing. Currently, you can download the movies and watch them on your mobile. We would like to investigate the issue reported and please write to us at support@shemaroome.com with the details of the device, video clip, the registered email ID or mobile number. ### 1/5 — Do not download *2025-08-05* Do not download this app. They will charge you but it works utterly slow and doesn’t even let you login from browser. If you think you have app as others and want to watch on your laptop, forget about it. If you signed out by mistake on the app, forgot about logging again. Most disappointing app ever saw. Shut down the app. **Developer response:** Dear Customer, We’re truly sorry to hear about your experience and the frustration caused. This is not the standard, we aim to deliver. We understand how important seamless access and performance are, and we’d like to resolve the issues you faced with browser login, and re-signing in. Please email us at support@shemaroome.com with the details of the issue, so our team can quickly assist and resolve this for you. ### 1/5 — THIEF APPS *2025-07-26, version 1.0.61* I never download And using this apps at all… but Its been charge monthly for SO any months, Its been charge thru My phone internet provider… BECAREFUL EVERYONE, NEW STYLE OF SCAMMER!. HOW I CAN GET BACK MY MONEY????WATERPARK!!!! How come you if i want to discontunue?? AS I SAID I NEVER SUBSCRIBE HOW ITS BEEN CHARGE…TOTALLY ITS SCAMMER!!!!! ### 4/5 — Laggy UI but support team helps solve problems *2025-07-18, version 1.0.61* Review update: Support team helped out to solve the OTP issues. But still a suggestion to please improve the UI it still laggy sometimes. The content is really nice though. Thanks. Been trying to login for a long time but i’m not receiving the OTP on my registered number despite multiple attempts ### 1/5 — Their Developer tests the app in live environments *2025-07-05, version 1.0.60* Google sign in doesn’t work in iOS, they debug in live environment. If you open developer tool you can see crazy logs and shows their development quality like these. I hardly watched full movie without these errors. condition chk1111 false false spcore.js:1823 condition chk NaN 18 15 true spcore.js:1824 condition chk1111 false false spcore.js:1823 condition chk NaN 18 15 true spcore.js:1824 condition chk1111 false false ### 1/5 — Subscription issues *2025-06-21, version 1.0.60* I’ve never installed your app or subscribe any account but yet my money got deducted and seems like I’m not the only one here. Explain on how do we unsubscribe the account. Such a poor service app. ### 1/5 — Avoid as they will try to scam you *2025-06-11* I repeatedly told them I want to cancel my recurring subscription and to delete my card details but they still billed me $29 USD again. They are sneaky and hope you don’t notice. Unethical and would avoid. **Developer response:** Dear User, We're sorry to hear that your experience with the app was not satisfactory. Please share your feedback with us at support@shemaroome.com, and we will look into it as soon as possible. ### 1/5 — Horrible app!!! *2025-05-31* I purchased through Apple Store and it never worked.. I messaged them on what’s app and they are asking for 24 to 48 hrs to confirm payment. I am very surprised to have this kind of app on Apple Store. Really appalling service!!! **Developer response:** Dear Aadhar, We're truly sorry for the unpleasant experience you've had. Please write to us at support@shemaroome.com with the details, and we will investigate the issue and work towards improving to ensure a better experience for you moving forward. ### 1/5 — Please arrest app owners *2025-05-05* These people are robbing the customers. After subscriptions nothing is working. Team is not helping at all, sending stupid mails. This should be banned immediately. Worst worst worst worst worst worst app everrr **Developer response:** Dear User, We apologise for the inconvenience caused. Could you please write to us at support@shemaroome.com and elaborate on the issue you're facing? Our team is dedicated to resolving this as quickly as possible, and we'll work towards solving your problem at the earliest. Thank you for your understanding. ### 1/5 — Movie not working *2025-05-05, version 1.0.59* I tried lots of movie but it’s not working say try again. Can you fix it ### 1/5 — Subscription is not active *2025-04-26, version 1.0.59* I pay my subscription fee from phone pay and money deducted from my account but still account shown as inactive. So I called customer service for the issue , they say that send screenshots of the deducted money so i send. The screenshot and than she say that account start after 15 minutes at Thursday but after 4 days that still not activated so I called again in customer service but they respond that please call next day, than why i pay for that. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working at all *2026-08-09* Paid for one year not working at all **Developer response:** Dear User, We’re truly sorry to hear that your experience with ShemarooMe didn’t meet your expectations. This is not the experience we want to offer, and we apologize for the inconvenience caused. We’d love to understand what went wrong and work with you to resolve the issue. Please reach out to us at whatsApp number - +91 9372786382, and our team will assist you as soon as possible. ### 1/5 — No English subtitles *2026-07-29, version 1.0.71* Terrible ### 1/5 — Scam app and service *2026-07-14* Avoid this app and service, absolute scam! I am unable to login as I don’t receive otp on my mobile. Requested for cancellation as service is unusable but the support team don’t want to help. I ll be raising a complaint via my card and consumer court as this is horrible service **Developer response:** Dear User, we apologize for the inconvenience caused. We’d love to understand what went wrong and work with you to resolve the issue. Please reach out to on this Whatsapp number +91 9372786382 (Monday - Sunday, IST 10:00 am - 07:00 pm) and our team will assist you as soon as possible. ### 1/5 — Chrome-cast doesn’t work *2026-05-24* Tried everything but awful app to navigate and can’t connect to my tv. Waste of money. **Developer response:** Dear Shreyansh, We’re truly sorry to hear that your experience with ShemarooMe didn’t meet your expectations and we apologize for the inconvenience caused. Please reach out to us at support@shemaroo.com or chat with us on this Whatsapp number +91 9372786382 (Monday - Sunday, IST 10:00 am - 07:00 pm) and our team will assist you as soon as possible. ### 1/5 — Internal issue of login, and they do not respond to customer *2026-04-05* Trying to log back in from past 10 days , trying to contact WhatsApp chat service their button don’t even works , you have to go in google and then after it works . But in that also they don’t even reply quick bad service never going to buy this subscription again **Developer response:** Dear Mihir, We care deeply about your experience, and we regret to learn that our app did not meet your expectations. Your satisfaction is very important to us, and we want to make things right. Please reach out to us at support@shemaroo.com or you can chat with this Whatsapp number +91 9372786382 (Monday - Sunday, IST 10:00 am - 07:00 pm) and our team will promptly examine and help. ### 1/5 — Not worth it *2026-04-04* I bought one year subscription and after sometime I logged out. When again I tried to Login it’s pop up with an error. I emailed them and since 2 months I am greeting same reply we are working on it and everytime gives me different excuses. I strongly not recommend this app. **Developer response:** Dear Customer, We're sorry to hear that your experience with the app was not satisfactory. This is not the experience we want to offer, and we apologize for the inconvenience caused. Please reach out to us via WhatsApp on +919372786382 and our team will assist you as soon as possible (Monday - Sunday, IST 10:00 am - 07:00 pm) ### 1/5 — No overseas usability *2026-03-27* it has a major limitation: it doesn’t support usage overseas. For frequent travelers, this is frustrating because access to content stops the moment you leave your home country. The company should strongly consider allowing downloaded content to remain accessible abroad or at least provide a 15‑day overseas usage window. This would make the app far more practical for international users and show that the company values flexibility and customer convenience. Until this issue is addressed, feels incomplete for anyone who travels regularly. **Developer response:** Dear User, Greetings from ShemarooMe. ShemarooMe offers the choice to the users on a variety of packs starting at just Rs.49, for more information on our plans and pricing , please check the link https://www.shemaroome.com/plans. Write to us at support@shemaroome.com,if you'd like more information. Requesting you to write to support@shemaroome.com and elaborate on the issue you are facing. We will work towards solving your problem at the earliest. Regards, Team ShemarooMe. ### 1/5 — Fraud *2026-03-27* I have canceled my subscription still getting charged. Ridiculous! **Developer response:** Dear User, We're sorry to hear that your experience with the app was not satisfactory and we apologize for the inconvenience caused. Please reach out to us at support@shemaroo.com or can connect with us via WhatsApp on +919372786382 and our team will assist you as soon as possible (Monday - Sunday, IST 10:00 am - 07:00 pm) ### 1/5 — Paid but didn’t work!!!! *2026-03-20, version 1.0.66* You pay and service is not provided!!! This app simply stopped working in UAE - it gives an error during sign in though site/app has no local restriction in UAE. RETURN MY MONEY! ### 1/5 — Not working *2026-03-18, version 1.0.66* We are trying to sign in to app but we are not receiving the OTP, very disappointing ☹️ ## Most praised reviews (10 highest-rated) ### 5/5 — Great Customer Service Experience *2026-05-18* I had a very good experience with ShemarooMe customer support. My subscription related issue was handled professionally and patiently by the support team. A special thanks to Deepika for the wonderful support experience, continuous follow up and clear communication throughout the process. Really appreciate the customer friendly service provided by the team. Thank you, ShemarooMe! **Developer response:** Dear User, Thank you for taking the time to write this review. Your kind words encourage us greatly. ### 5/5 — Excellent support service *2025-10-09* I had an issue login in after I paid my subscription. Puneeth from ShemarooMe support was brilliant, attentive and resolve the issue. I am happily watching content through the app. Thanks a lot **Developer response:** Dear User, Greetings from ShemarooMe. We apologise for the inconvenience. Requesting you to write to support@shemaroome.com and elaborate on the issue you are facing. We will work towards solving your problem at the earliest. Regards, Team ShemarooMe. ### 5/5 — Regarding membership *2025-09-11* I had some issues regarding membership and I didn’t know how to solve it. So i contacted customer service support through WhatsApp and one of the team representative name hemanth, helped me. He was able to solve the problem in a minute. Thanks **Developer response:** Dear Om gevariya, It is delightful to hear such positive words and it's always a pleasure to serve our users. ### 5/5 — Unsubcribe Plan *2025-06-17, version 1.0.60* Thanks to Namrata ,who assist me well on how to unsubscribe the plan. Thanks for the guidance ### 5/5 — Truely supportive and amazing team work *2024-10-17, version 1.0.57* I had facing subscription problem from morning to today …. I just mail to shemaroome team … such a amazing response they solve my problem within 8 hrs thankyou sooo much deepika and puneet and to all shemaroome team👍👏 ### 5/5 — Great App *2024-06-12* I had subscribed it through my app using Google ID. It worked well for few days. Then it kicked me out if the App as well as login. I contacted ShemarooMe WhatsApp no. Hemanth contacted through quickly and resolved the issue. Now, it works great. Thanks for your prompt response. 🙏🕉️🙏 **Developer response:** Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience. ### 5/5 — Helpful representative *2024-03-31* I was having issues since I change my phone number to a new number. Puneeth helped me change my number as there was no option available online. Thank you Puneeth for your help. **Developer response:** Hi Tapas, Thank you for the review. We are delighted to hear that you had such a great experience interacting with our customer support team. ### 5/5 — Great customer service *2024-03-20* I had the privilege of conversing with Shemaroo Me customer service agent Puneeth. He was really professional, responsive and understanding. I was facing some difficulty with the app settings for my subscription which he promptly resolved. In fact, he went above and beyond my expectations by acknowledging the 50% discount on their site and applying that to my membership. I would highly recommend Puneeth! **Developer response:** Thank you for the review. We are delighted to hear that you had such a great experience interacting with our customer support team. ### 5/5 — Good app but there is some glitches *2024-01-27* Overall it is a good app to enjoy Gujarati movies but there is some glitches. I did my payment with card and they automatically shifted to auto debit so after that the amount is debited automatically. I just complained for that and got the solution now but please add proper security to the application. **Developer response:** Hi Bijal, Thank you so much for your positive feedback and rating us 5 stars! We are elated to see your appreciation; it means the world to us. We are always working to provide the best entertainment from ShemarooMe. ### 5/5 — support team *2024-01-12, version 1.0.54* Nice and responsible --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*