# Shepherd Shield — user reviews > 12 indexed App Store user reviews of Shepherd Shield by Security Services Northwest, Inc., rated 3.30/5 from 23 ratings. - Source: https://appshunter.io/ios/app/shepherd-shield/id1230505120/reviews - App overview in markdown: https://appshunter.io/ios/app/shepherd-shield/id1230505120.md - Rating breakdown: 5★ 11 · 4★ 1 · 3★ 1 · 2★ 5 · 1★ 5 ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work anymore *2020-07-12* I’m convinced that this app is no longer supported even though I paid for premium. There was a shooting around the corner and I received NO alerts on this app. Won’t be renewing ever again, the neighborhood phone tree is more reliable than this app. What a disappointment. ### 1/5 — Cheesy Capitalization off of People’s Fears *2018-09-23* Leave it to unfettered capitalism to come up with new ways profit off of people’s fears. You all should be ashamed of yourselves. ### 1/5 — Horrible *2018-08-02* There are no instructions, it won’t accept locations to save. All you get are error messages. This app is useless. **I’ve had this app for a month. It cost 99cents to give it a try. WASTE of a buck. It says it’s supposed to work in my town and I get “suspicious car” alerts for Iowa. WTH?? Don’t waste your money. **Developer response:** Hello, After reviewing your rating of the Shepherd Shield Mobile App we have made some adjustments to improve the quality and enjoyment for our users. Please take the time to review the app again and forward any feedback to info@ssnwhq.com. Thank you! Respectfully, Team Shepherd Shield ### 1/5 — Didn't have any data for my small city *2018-04-03* Maybe this works in big cities but in my city it showed no crime info at all, and the only resources listed were a handful of businesses in northern WA. Zooming in on the heat map just makes the blobs smaller, and nothing crime related ever shows up on the map. Given the lack of historic crime data, I wouldn't rely on this for alerts. P. S. I know the app description says as of 2017 it only worked in WA state. I'm not in WA but it's 2018 now and the app itself didn't say whether or not it would work in my area. If it doesn't, it should show a message stating that explicitly. **Developer response:** Hello Sashazur, thank you for your review. Please call us at 877-220-8129 with any questions you may have about the Shepherd Shield App. One of our team members would like to walk through the app with you to explain how it works and what it can do for you. We look forward to hearing from you. ### 1/5 — Crap App *2018-02-08* Don’t waste your time or money! ### 2/5 — Why isn’t there a free version? *2018-08-24* Worked great until it started asking me to upgrade. **Developer response:** Hello, After reviewing your rating of the Shepherd Shield mobile app we have made some adjustments to improve the quality and enjoyment for our users. Please review the app again and forward any feedback to info@ssnwhq.com. Thank you! Respectfully, Team Shepherd Shield ### 2/5 — Well it was helpful *2018-07-19* However, the price to be able too see anything after the free subscription is silly. I get alerts, but can't see them. I understand not all functions would be available with a free version, but none at all? Sorry, had to delete. Bummer, because I liked this app. **Developer response:** Hello, After reviewing your rating of the Shepherd Shield Mobile App we have made some adjustments to improve the quality and enjoyment for our users. Please take the time to review the app again and forward any feedback to info@ssnwhq.com. Thank you! Respectfully, Team Shepherd Shield ### 2/5 — Worked for two days *2018-06-15* The app worked fine for two days. Now Every time I get an alert and try to open the alert I get a message that says my subscription has run out and I need to update. When I click on update it takes me to the install page. If I click on anything it just acts like it’s refreshing and nothing happens. Alerts are pretty much useless if you can’t get details. ### 4/5 — Great concept, still some problems. *2018-06-20* This app has worked great for several months. I get regular alerts (but currently only supports Washington state, I believe). More recently I have been getting an upgrade request that never seems to go away when I launch the app, but I still get the alerts which is the most important to me. I don’t see using the app in an emergency situation, since I can call 911 much quicker on my phone. However if using this fledgling app supports further development I think it is worth while. **Developer response:** Hello, After reviewing your rating of the Shepherd Shield Mobile App we have made some adjustments to improve the quality and enjoyment for our users. Please take the time to review the app again and forward any feedback to info@ssnwhq.com. Thank you! Respectfully, Team Shepherd Shield ### 5/5 — So thankful *2018-06-14* I am so thankful for this app. On 6/14/18 I got an alert of a bomb threat in Bremerton, WA, although this was such a scary alert to receive I was happy to at least be alerted. I am thankful to receive alerts doesn’t matter how small, it’s a way to be alerted... now in days you just don’t know. I recommend the app! **Developer response:** Hello, Thank you for your positive review! If any future questions/comments may arise, please feel free to forward them to info@ssnwhq.com. Respectfully, Team Shepherd Shield ## Most praised reviews (2 highest-rated) ### 5/5 — User friendly *2018-02-15* This app is amazing! I get alerts before the news channels. Very user friendly as well! Highly recommend Shepherd Shield! ### 5/5 — Amazing!!! *2017-08-23* This app is wonderfully made! Very accessible, and attainable. This app makes me and my wife Gina feel very safe. The dog in the commercial is very cute. You've got to love shepherd shield! 💙 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-07.*