# Sherpa Sender — user reviews > 28 indexed App Store user reviews of Sherpa Sender by Sherpa Pty Ltd, rated 3.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/sherpa-sender/id919920623/reviews - App overview in markdown: https://appshunter.io/ios/app/sherpa-sender/id919920623.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (8 of 28) ### 3/5 — Package arrived but app needs improvement *2021-09-23* My first experience was business 2 business delivery. The driver was changed but I was not notified. Called originally assigned driver they answered like they didn’t know. An hour later the job was fixed. Not very reliable system. ### 2/5 — Can’t login with existing details *2018-07-17* Downloaded the app having already created an account on my laptop. When I press ‘sign in’ the page goes blank. ### 2/5 — Hope the service is better than the app *2018-04-05* App constantly crashes. Crashes on attempts to register so I had to do it online via my iPad. If I try open settings the app crashes every time too. General app quality pretty poor. All I care about right now though is whether someone accepts my delivery. ### 3/5 — good for small hopeless for medium to large *2017-09-04* I use Sherpa for everyday business and so far is my finding: - good for small items. - anything medium to large it's hopeless because the drivers will not take the jobs and you only get a phone call from Sherpa saying they cannot complete the job when the delivery deadline expires and you're stuck with clients who needs delivery. Overall, it's realky good for small casual deliveries and not for businesses because it cannot be trusted for medium to large deliveries that requires deadlines to be met. ### 3/5 — Time will tell *2015-10-15* A private courier service that provides an app at the moment is not very popular in some cities in Australia but will become popular given time Most jobs come out of the city or CBD so you have to be the travel to the CBD we have to live in the CBD to take a ventage once again given time something might happen you're so have to have your own business ABN good for maybe a student who is once again living in CBD. ### 5/5 — Good app good service *2015-05-13* I have a package delivered in this afternoon. Quite satisfied with the service. And of course, delivered in time. ### 5/5 — Just like Uber but for your shopping! *2014-12-24* Sherpa anything you want from A to B, documents, gelato Messina, alcohol or whatever you want! Just like Uber but for your shopping, love it! ### 5/5 — Perfect app! *2014-10-29, version 1.0* Easy to use! Good service! What else? ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad service *2025-09-17* Always problems with app. I type in one time, it gets switched to another and they keep my money. Once driver could not leave the parcel in the mailroom ( university) and they charged me anyway ( incompetent). Highly disappointed ### 1/5 — Delivery contractors are treated unfairly *2023-05-01, version 3.4.15* For over two years, I served as a delivery contractor for Sherpa delivery app. Unfortunately, I was treated unfairly by Sherpa's staff, who regarded us delivery contractors as slaves. In times of emergency, when I called for assistance, they issued false warnings. Despite receiving over three warnings, they still allowed me to work during the COVID-19 pandemic due to a shortage of drivers. However, once they obtained an adequate number of drivers, they revoked my app access, demonstrating their selfishness. Additionally, when I submitted my new car insurance, they unjustly blocked me, citing multiple warnings. Sherpa frequently makes one-sided decisions that work against me. My account number is 86081. ### 1/5 — No drivers *2022-12-22* Dan Murphy use these guys for 2hr delivery but orders are just repeatedly cancelled as there are never any drivers. ### 1/5 — Terrible *2022-02-13* Terrible app, lagging, slow, pictures etc. company can’t even get basic spelling correct in all of their emails to you. Text from ransoms about jobs. Jest terrible really. Find something else. ### 1/5 — Bad service *2019-11-07* Bad company ### 1/5 — Worst *2019-09-01* Don’t bother with this app customer service is nonexistent the drivers are a law to themselves almost always late then sherpa make up terms and conditions against their guarantee policies. Live tracking doesn’t work either. I’ve also heard from the good drivers they’re not paying them. Avoid avoid avoid. ### 1/5 — Hi friends *2019-09-01* Hi friends and sir, i have done 245+ deliveries for sherpa they are frauds and rude , I have done many deliveries most of the time they answers rudely, recently I have done one run for them I was waiting for 2 hours because the deliveries are not ready and after that when I got they said there is some different issues and they did pay the waiting fees faulty they added the waiting fees when I completed the deliveries they removed the waiting fees in my account ### 1/5 — Inishally sounds good But! *2015-10-26, version 2.5.3* It all sounds great but the area you guarantee the 2 hour delivery in, is just not big enough. I wouldn't consider this service unless it included the full Sydney Metropolitan area this would have be out to Campbelltown and Penrith etc. ### 1/5 — Did not work *2015-04-23, version 2.1* Entered all of this info about my delivery but just got a blank loading screen ### 2/5 — Poor app *2019-11-28* The app is bad in that the fields you need to access to book a service don’t function. I’ve deleted and reinstalled the app 4 times today and every time its a different field that doesn’t work. Frustrating. Because online, it’s a great service. ## Most praised reviews (10 highest-rated) ### 5/5 — Great service *2025-11-01* Outstanding reliable service at a very reasonable price. I use over and over again. ### 5/5 — Drivers are good .but they dont pay them well *2022-03-02* Worst app for drivers ### 5/5 — Best service *2020-08-22* I am using this aap from last year. It is one of the best aap i have ever use. Because its easy to use and quick and efficient. ### 5/5 — Prompt, efficient & great service! *2019-03-28, version 3.2.7* I have been using Sherpa.net.au for about 12 months now. The app does exactly what you would expect and the online interface is also feature rich. Highly recommend. ### 5/5 — Fantastic service *2018-06-22* I use these guys for anything personal errands I want doing and they’ve been brilliant every time. They’re so cheap I actually feel guilty. Sherpa, if you’re listening. Put in a tip option as I often feel like giving one, especially when they smash the 2hr time limit with 90mins to spare. Gives incentive for the riders too. ### 5/5 — A great help *2018-01-18* Just used Sherpa when struggling to fit a baby’s cot in my car. Found the app and within 5 mins had signed up and organised for someone to help me get the cot home. ### 5/5 — Reliable service and great value *2017-12-02* I’ve used the service twice now in Sydney and both times I’ve been impressed with the reliable service and great value. Really happy with the app and the feedback it gives. ### 5/5 — It just makes sense *2016-05-08, version 3.0.1* So handy, so simple... Logistical challenges simplified and solved... Great app! ### 5/5 — So smooth *2016-01-20, version 3.0.0* Great new app updates, best service ever ### 5/5 — Great *2015-08-22* Does exactly what I need! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*