# Shield VPN & Protection Pro — user reviews > 17 indexed App Store user reviews of Shield VPN & Protection Pro by GELATERIA INTERNATIONAL SRL, rated 4.36/5 from 611 ratings. - Source: https://appshunter.io/ios/app/shield-vpn-and-protection-pro/id6554008205/reviews - App overview in markdown: https://appshunter.io/ios/app/shield-vpn-and-protection-pro/id6554008205.md - Rating breakdown: 5★ 450 · 4★ 61 · 3★ 26 · 2★ 19 · 1★ 55 ## What do users think of Shield VPN & Protection Pro? Overall sentiment: negative **Pros** - 👍 Easy to use - 🔒 Keeps me safe online - 🚀 Blocks ads **Cons** - 🐛 Doesn't connect - 🐛 Causes virus issues - 🐛 Doesn't work as expected **Commonly reported bugs** - Connectivity issues - Causing virus problems - Not functioning properly **Most requested features** - Improve connectivity - Ensure security and safety ## Newest reviews (2 of 17) ### 1/5 — Don’t download it is very bad does not connect and it will make you a virus sodownload the app *2024-09-11* Bad **Developer response:** Hello, We are truly sorry to hear that you're encountering issues with Shield VPN & AdBlock Pro. To assist you effectively, please send us a detailed description of the problem to support@shieldvpn-pro.com. If possible, include screenshots as they can greatly aid in understanding and quickly resolving your issue. Our dedicated support team will review your case and work diligently to provide a timely and effective solution. Your satisfaction is our top priority. Yours respectfully, Shield VPN team. ### 1/5 — Doesn’t work *2024-09-08* I couldn’t even get the thing to connect so it did absolutely no good and cancel my three day free trial! **Developer response:** Hello, We are truly sorry to hear that you're encountering issues with Shield VPN & AdBlock Pro. To assist you effectively, please send us a detailed description of the problem to support@shieldvpn-pro.com. If possible, include screenshots as they can greatly aid in understanding and quickly resolving your issue. Our dedicated support team will review your case and work diligently to provide a timely and effective solution. Your satisfaction is our top priority. Yours respectfully, Shield VPN team. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t make it work *2024-10-11* Can’t make it work ### 1/5 — Scamware *2024-10-07* Do not install. **Developer response:** Hello, We are truly sorry to hear that you're encountering issues with Shield VPN & AdBlock Pro. To assist you effectively, please send us a detailed description of the problem to support@shieldvpn-pro.com. If possible, include screenshots as they can greatly aid in understanding and quickly resolving your issue. Our dedicated support team will review your case and work diligently to provide a timely and effective solution. Your satisfaction is our top priority. Yours respectfully, Shield VPN team. ### 1/5 — Never use it *2024-10-06* I have had a virus and it’s a scam, now I need a new phone because of this **Developer response:** Hello, We are truly sorry to hear that you're encountering issues with Shield VPN & AdBlock Pro. To assist you effectively, please send us a detailed description of the problem to support@shieldvpn-pro.com. If possible, include screenshots as they can greatly aid in understanding and quickly resolving your issue. Our dedicated support team will review your case and work diligently to provide a timely and effective solution. Your satisfaction is our top priority. Yours respectfully, Shield VPN team. ### 1/5 — No… *2024-10-04* Just no. **Developer response:** Hello, We are truly sorry to hear that you're encountering issues with Shield VPN & AdBlock Pro. To assist you effectively, please send us a detailed description of the problem to support@shieldvpn-pro.com. If possible, include screenshots as they can greatly aid in understanding and quickly resolving your issue. Our dedicated support team will review your case and work diligently to provide a timely and effective solution. Your satisfaction is our top priority. Yours respectfully, Shield VPN team. ### 1/5 — . *2024-10-02* It wont let me connect **Developer response:** Hello, We are truly sorry to hear that you're encountering issues with Shield VPN & AdBlock Pro. To assist you effectively, please send us a detailed description of the problem to support@shieldvpn-pro.com. If possible, include screenshots as they can greatly aid in understanding and quickly resolving your issue. Our dedicated support team will review your case and work diligently to provide a timely and effective solution. Your satisfaction is our top priority. Yours respectfully, Shield VPN team. ### 1/5 — No trust *2024-09-27* I haves a virus sence I try downloading universe sandbox for mobile no work I told me for my finger print tomorrow I may need someone to help me **Developer response:** Hello, We are truly sorry to hear that you're encountering issues with Shield VPN & AdBlock Pro. To assist you effectively, please send us a detailed description of the problem to support@shieldvpn-pro.com. If possible, include screenshots as they can greatly aid in understanding and quickly resolving your issue. Our dedicated support team will review your case and work diligently to provide a timely and effective solution. Your satisfaction is our top priority. Yours respectfully, Shield VPN team. ### 1/5 — Bad *2024-09-24* Brought it & it didn’t work smh **Developer response:** Hello, We are truly sorry to hear that you're encountering issues with Shield VPN & AdBlock Pro. To assist you effectively, please send us a detailed description of the problem to support@shieldvpn-pro.com. If possible, include screenshots as they can greatly aid in understanding and quickly resolving your issue. Our dedicated support team will review your case and work diligently to provide a timely and effective solution. Your satisfaction is our top priority. Yours respectfully, Shield VPN team. ### 1/5 — trash *2024-09-20* my phone told me I had a virus when I downloaded this i deleted it right after. **Developer response:** Hello, We are truly sorry to hear that you're encountering issues with Shield VPN & AdBlock Pro. To assist you effectively, please send us a detailed description of the problem to support@shieldvpn-pro.com. If possible, include screenshots as they can greatly aid in understanding and quickly resolving your issue. Our dedicated support team will review your case and work diligently to provide a timely and effective solution. Your satisfaction is our top priority. Yours respectfully, Shield VPN team. ### 1/5 — Cancel free trail *2024-09-13* I'm canceling the free trial asap because this isn't working no stars given **Developer response:** Hello and thank you for reaching out to us! To manage your subscriptions on your iOS device, please follow these steps: Navigate to 'Settings' -> select 'Your Name' -> tap on 'iTunes & App Store'. Next, click on your 'Apple ID', find the 'Subscriptions' section, and proceed to unsubscribe from the desired service. Should you require any additional support or have other inquiries, our team is readily available to assist you. Please don’t hesitate to contact us for further assistance. Warm regards, Shield VPN team. ### 1/5 — Cancel subscription, *2024-09-13* Cancel subscription **Developer response:** Hello and thank you for reaching out to us! To manage your subscriptions on your iOS device, please follow these steps: Navigate to 'Settings' -> select 'Your Name' -> tap on 'iTunes & App Store'. Next, click on your 'Apple ID', find the 'Subscriptions' section, and proceed to unsubscribe from the desired service. Should you require any additional support or have other inquiries, our team is readily available to assist you. Please don’t hesitate to contact us for further assistance. Warm regards, Shield VPN team. ## Most praised reviews (5 highest-rated) ### 5/5 — I’m straight *2024-09-23* Ur not ### 5/5 — Review *2024-09-23* I think it’s a nice app protects your phone from hackers and yeah and people that I don’t know that’s what I like about this app and my personal information I say ### 5/5 — 👍🏼 *2024-09-13* Super easy to use, blocks ads, and keeps me safe online. 🔐🚀 ### 5/5 — VPN Protection *2024-09-12* I’m glad I did this!!! ### 2/5 — Good app but not connecting 😔 *2024-10-11* Hi just wanted to let you know that I can not connect even I have Wi-Fi But still it’s a good app to keep me safe --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*