# SHIFT – Carsharing & Chauffeur — user reviews > 84 indexed App Store user reviews of SHIFT by Generation C, rated 4.72/5 from 513 ratings. - Source: https://appshunter.io/ios/app/shift-carsharing-and-chauffeur/id1364137537/reviews - App overview in markdown: https://appshunter.io/ios/app/shift-carsharing-and-chauffeur/id1364137537.md - Rating breakdown: 5★ 463 · 4★ 17 · 3★ 5 · 2★ 1 · 1★ 27 ## Newest reviews (11 of 84) ### 3/5 — Reserved trip *2025-04-27* The App is really great but there’s 2 big problems i faced first i can’t trust them with the pre reserved trips it happened twice in less than a month i can’t trust them in important times secondly the customer service team are not helpful all what they say is sorry no cars!!! PLEASE DO NOT TAKE ANY REQUESTS IF YOU CAN NOT PROVIDE THE CUSTOMER WITH THE SERVICE THEY WANT ### 2/5 — No Cars Available Anymore - Must Always Book in Advance! *2025-04-10, version 3.3.41* This USED to be the BEST app that I recommended to SO many people. Recently, over the past week, the service has become SO BAD! Before, I could easily book a car anytime I needed one and there were always cars available, at least in Jeddah. Now, however, cars show up on the map but cannot be booked. No matter what time is selected, they are “not available.” I’m standing in front of two cars right now that are showing up on the map and I can’t book either of them…Calling customer service does not help. They just tell you the cars are already booked. IF THEY ARE ALREADY BOOKED, THEN THEY SHOULDN’T BE SHOWN IN THE MAP!!! The only way to get a car now is to make an advance booking hours ahead of the time you want one. Shift was marketed as being convenient, but perhaps it is now a victim of its own success. If all the cars in Jeddah are constantly booked, then Shift needs to add more cars to its fleet. And please don’t show cars on the map that are already reserved under other bookings! I do NOT recommend this app right now - use at your own risk, especially if you need to get somewhere at a specific time! ### 1/5 — اضافة مبلغ دفع بعد اكتمال الرحلة *2025-02-22* ثاني مرة يحصل معي أضافة ميلغ بعد دفع الرحلة كاملة ارجوا التوضيح ### 2/5 — Bad experience *2025-02-02, version 3.3.35* Bad experience , I give them so many chances but every time worse than before . I’m not recommending to anyone this application. اول ما بدأوا هالمشروع جيدين الحين أسوء من السيئين ### 2/5 — Great but *2025-01-12, version 3.3.32* It's helpful and the best rent app but it's not working and i don't know why. ### 1/5 — The worst I’ve seen *2024-11-29, version 3.3.28* The keep your booking on outstanding balance of 0.00 , then penalty you by not providing and available car .. geniuses ### 1/5 — Avoid at all costs!!! *2024-10-25* I rented a car through this service for 12 hours, but it was faulty from the start, with the engine light on. Despite multiple calls and a 1.5-hour wait for a maintenance check, I was told it was ‘fine’. When I requested a replacement, was initially agreed. However, customer service then messaged me, saying I wouldn’t get a replacement if the car was technically ‘working’!!!! 6 hours later, the car broke down completely, far from home. Customer service ignored my request for compensation, costing me over 4 hours of rental time. As a local who has used many rental services, I’ve never seen such poor support or disregard for vehicle safety. Also I had to call and remind them every time I text them via WhatsApp to read my messages!! Avoid at all costs, I would prefer paying extra ~30 SAR and get a better service from somewhere else. ### 3/5 — Additional Fees After Ride *2024-10-16, version 3.3.26* Service and cars are great but the app charges you extra fees after the trip has concluded (ex: time and distance fees). Sometimes these fees can be 50% more than the agreed fees. This lack of transparency is unfair to the customer and falsely makes other apps with higher fixed fees seem more expensive when in-fact they are cheaper after considering the additional fees charged by SHIFT. This needs to be changed to avoid loss of customers. ### 1/5 — App isses *2024-09-18, version 3.3.23* The application has many problems and when you contact customer service they tell you to close the application and open it again!!! ### 3/5 — Best service *2024-09-04, version 3.3.20* Clean cars , respectful drivers & I liked that they wore formal suits. BUT !!!!!!!!!!!!!!!!!!!!!!!!!!!! It is the worst app ever , please don't lose your customers because of it 👎🏻 ### 3/5 — Bait & Switch *2024-06-27* 1. Drivers are professional and polite, but often don’t know where they’re going, rely on google maps instead of route planned on Shift app, and get lost, which costs time and money. 2. Once you get familiar with a driver who knows you and where you’re going, if often use them as I do, they deliberately cancel him for another new driver that doesn’t, which costs more time and money. 3. Always quick to up charge when drivers get lost and cost you time and money. 4. Often claim you didn’t pay charge previously and lock you out until you pay again, double charging you. 5. Never credit you, even though place for it in app., when trip costs less than charged or promise to do so if you raise complaint about double charge. 6. Expect to be take. Advantage of and ignored by customer service, if you can reach them. **Developer response:** Dear Customer please share with us your contact number on Reach.us@shiftinc.com so we can assist you and solve the issue ## Most critical reviews (10 lowest-rated) ### 1/5 — Billing Transparency and App Design Concerns *2026-02-23* I strongly encourage Shift users to request and carefully review full contract and invoice documentation before paying any post rental charges. In three of the past four rentals I have completed, I was assessed additional fees that were later determined to be incorrect and had to be manually removed by customer service. The nature of these erroneous charges is especially concerning given the recent major app redesign. Following the redesign, the app locks user access to any other features until payment is made for assessed fees, preventing users from making additional bookings or even reviewing an invoice or Line item charges that resulted in the fees. No itemized breakdown or explanation is provided within the app. Users are simply prompted to pay. On each of the aforementioned occasions, I contacted customer service before paying and requested an invoice. Each time, the additional charges were found to be erroneous and had to be manually addressed. Without independently requesting documentation, I would have paid charges that were not legitimate. The “download contract” feature does not provide meaningful documentation. It generates a blank PDF receipt rather than the full rental agreement showing the line items such as daily rate, mileage, overage, CDW, and other fees. When additional charges are applied after the rental, users cannot review a detailed explanation inside the app. The booking section also lacks basic functionality. Reservations are not sorted chronologically there is no “sort by date” option, and the year is not displayed for each rental. Bookings from different years, appear mixed together, making it unnecessarily difficult to locate a specific rental. Taken together, the combination of locked access, lack of itemized, billing, and limited in-app documentation creates a system where users are asked to pay additional charges without transparency. Even if unintended, this designed under undermine’s trust and raises, serious consumer protection concerns. ### 1/5 — Completely Broken App Waste of Time *2025-12-29, version 4.0.1* This app is absolutely unusable. I created an account and entered all my information correctly, yet it keeps showing random errors with no explanation at all. The app barely works, doesn’t load properly, and fails at the most basic functions. Extremely frustrating experience and a complete waste of time. Clearly not tested before being released. Do not download until they actually fix it. ### 1/5 — Bad customer service *2025-12-07, version 3.4.6* The app never works. It keep freezing all the time I try to book. The customer service even worse. No help, no solution just excuses. Completely unreliable and waste of time. ### 1/5 — It was fine until they make you pay for their mistakes *2025-11-28, version 3.4.6* 1. Searched for a driver at 10pm in Riyadh on Shift app 2. App said no available drivers 3. At 12:30 midnight a driver messages and shows me he has been waiting for 26 minutes So because of a glitchy application I paid for a trip and waiting time that was never used. Customer care was defensive and said show me a picture of the app saying there was no driver available. Note: I guess take a screenshot of every step so Shift doesn’t take your money ### 1/5 — غالي *2025-10-24, version 3.4.6* غالي ### 1/5 — Worst company *2025-09-30, version 3.4.5* Worst costumer service and their application took my money that i used to rent a car and didn’t give me my car and refused to refund immediately and their customer service aren’t responding to me in any way I would recommend everyone to not trust them in their important days and transportation ### 1/5 — Terrible *2025-09-01, version 3.4.2* No pre-booking ### 1/5 — Car does not open *2025-07-23, version 3.4.2* Booked a car, when i tried to pick it up the doors where locked. I had to wait for an hour to get it sorted in the 50 degrees heat! ### 1/5 — دكتور *2025-07-19* غالي جدا جدا الساعه ب ٥٠ ليش ايجار السياره يوم كامل ب ١٠٠ ### 1/5 — Have a nice day 🌸 *2025-04-16, version 3.3.41* They charged me for a penalty fee for a car that was returned weeks ago. And i had trouble booking a car under urgent matters because of this fee. And so, Upon confirming my booking today, seems like they have cancelled this “penalty fee” i was able to book and pay. On last 30mins from my booking time ,they informed me that the car is not ready. No problem, but on the very last minute. They informed me that they cancelled the booking, and that my account will be suspended, and not being able to use their services. These guys put you in so much hassle and ruin your plans for the evening. And this is how they compensate for THEIR mistake. They cancel your booking on the very last minute and they suspend your account. For sure the customer service i was speaking to was a very entitled person. If you were on my shoe having this much stress from supposedly easy booking car rentals and having surprise penalties, maybe you will have the worst and violent reaction more than what i had. ## Most praised reviews (10 highest-rated) ### 5/5 — Hope to See Shift’s Chauffeur Back in Jeddah Soon! *2025-10-05* I really miss Shift’s Chauffeur service in Jeddah, the cars were always clean, the drivers professional, and the rides felt safe and fairly priced. Thank you for providing such a reliable service in the past, it truly made a difference. It’s disappointing that Shift left the market here, and I truly hope the company considers coming back to Jeddah soon. ### 5/5 — Thx *2025-09-27, version 3.4.5* Very comfortable car and easy to use i appreciated ### 5/5 — Very helpful *2025-08-24* The best thing about this app is the drivers. The app itself is hard to use, glitchy at times. The drivers though are so helpful and much more professional than any other similar app. I don’t know why the cancellation option says “Driver took too long” like it’s the driver’s fault for being so far away or that there’s so much traffic. I’d replace it with “wait time too long” or “Driver was too far” or something. ### 5/5 — The best *2025-08-17, version 3.4.2* One of the best apps I’ve used — smooth experience, professional support team, and outstanding customer service!"* ### 5/5 — Best service in Saudi *2025-04-17* excellent service, professional drivers and neat cars always Value for money is really perfect ### 5/5 — Perfect *2025-02-23, version 3.3.36* Clean and perfect good customer service good and clean cars ### 5/5 — Sultan fahaid *2024-12-07, version 3.3.28* Excellent experience for me Easy to take and to bring back I will do it again and again ### 5/5 — On time *2024-09-25, version 3.3.25* The best 👍 ### 5/5 — شموخ الاحمري *2024-08-04* للامانه من افضل البرامج تسهيل امورك بسرعه استخدمه بلا قروشة مكاتب ولا غيره تستلم سيارتك وتخلص اجراءاتها خلال ٣ دقايق اشكر الي دلني عليه ### 5/5 — Great service *2024-06-26, version 3.3.15* Thank you for the great and professional service provided by you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*