# Shift4 InCharge — user reviews > 26 indexed App Store user reviews of Shift4 InCharge by Shift4 Corporation, rated 2.90/5 from 92 ratings. - Source: https://appshunter.io/ios/app/shift4-incharge/id1578398090/reviews - App overview in markdown: https://appshunter.io/ios/app/shift4-incharge/id1578398090.md - Rating breakdown: 5★ 38 · 4★ 2 · 3★ 3 · 2★ 12 · 1★ 37 ## Newest reviews (6 of 26) ### 1/5 — So bad *2025-05-20* This app is so bad. Freezes all the time when trying to access loyalty. Has very basic information. Needs menu integration to be able to update things on the fly instead of having to use the website. Will update rating if app improves ### 1/5 — It gets worse *2025-04-25* It’s very limited app to begin with and the information is good but rigid and gives a small picture. Does not even show the actual numbers like the total sales for the day is $2.0 but it tell you how many orders at lest. The worst thing is every time they update it, it’s worse. Like they do it on purpose. For example, after the latest “update” it shows half the days with zero sales which skew the numbers for the week and month. Like it doesn’t connect to the database or its queries comes empty and no check or validation on the data. Display their development process is short on planning and testing. They push it out without any validation that they didn’t break the couple good functionalities it had. Awful ### 2/5 — Could be more *2025-03-30* The tickets are extremely slow to load. ### 1/5 — Owner *2023-11-02, version 1.1.3* Bad service ### 1/5 — Worst company ever!! *2023-08-18, version 1.1.3* They lie!!! Dont sign any contracts! Its a pyramid scheme essentially! ### 1/5 — Worst ever. *2023-05-14* Terrible interface. Terrible reporting. Random days go missing then come back. Terrible customer service. Stay away from this altogether. I cancelled the lighthouse harbor touch / in charge programs after 6 months of misery. Stay away at all costs. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hate it *2026-08-28* It won’t let me flip from one day to the next to see sales trends easily and quickly. Not enough metrics given. Also slow to produce numbes ### 1/5 — Awful! *2026-08-27* There is nothing good about shift4! Install left us with 2 units not working with no training. The equipment is garbage and we constantly replace units. If you do any sort of high volume do not even think about shift4 as an option! If you are running a popsicle stand it might be okay? ### 1/5 — Stay away *2026-08-05* They are thieves, they have increased our rates significantly over the past 1 1/2 years. Stay away. ### 1/5 — Useless *2026-07-18* Horrible app. Does not give much info to inform you about hardly anything. ### 1/5 — Poor quality *2026-04-11* This system is supposed to be so modern and advanced. Aloha had better app features ### 1/5 — Regrets *2026-03-10* Biggest regrets is getting skytabs. I have weekly problems that is still not solve and it’s been 6 months. Please take your business somewhere else. ### 1/5 — Data never accurate *2026-02-22* Not a reliable app for tracking data can’t see month over month and the week to week numbers are always way off from actual sales are. Not reliable for tracking labor. ### 1/5 — Constantly drops previous weeks data *2026-01-17* It gives halfway decent data for the day/week of, but it doesn’t hold onto data from previous weeks. For some unknown reason it just disappears for a few days, and reappears randomly. And then new days disappear after that. ### 1/5 — Mobile app *2025-09-11* I switched to skytab shift 4 and when i saw the mobile app, I then realized the biggest mistake of my business career. I don’t know how to emphasize this anymore but I CAN’T see anything. The reporting and finances are no where to be found. This ain’t right I need to see what’s happening in my business. Fix your APP!!! ### 1/5 — Very poor interface and functionality *2025-07-10* After using both Shift4 and Clover for payment processing, the difference in mobile app quality is night and day. Shift4’s mobile app has a very poor interface and functionality. The layout is confusing, the design feels outdated, and routine tasks like refunds or sales reports are buried in unintuitive menus. The app is also glitchy — frequent crashes and slow response times make it unreliable during busy hours. In contrast, Clover’s mobile app is much more polished. It offers a clean, user-friendly interface, faster load times, and far better stability. Tasks that take multiple clicks in Shift4 are done in seconds with Clover. If mobile access and ease of use matter to your business, Clover is hands down the better choice. Shift4 needs serious improvement to compete in today’s mobile-first environment. ## Most praised reviews (10 highest-rated) ### 5/5 — Works great! *2025-05-23* We use this for our restaurant and it is fantastic! I look forward to future enhancement! ### 4/5 — Update *2023-11-12* I really liked this app. But I just updated it and it took away the staff tab on the app. I’m not pleased about this at all. Please bring it back! ### 3/5 — Update caused App to crash *2025-06-02* We love this app, but the latest update has seemed to cause it to crash. It won’t even open or attempt to open any longer. Please fix so we can keep using it! ### 2/5 — No running total *2026-06-13, version 1.2.9* No one that actually runs a restaurant cares about the total for closed tabs for the day, they want to know the running total, which is conspicuously absent — for years. Not to mention, you can’t actually do anything with this app. Another update. Same story. ### 2/5 — Needs More Functionality *2026-06-04* Features some decent reports but the Total Gross Sales number is inaccurate and useless as it only shows sales from Closed tables. I want to know in real time how much money I’m making from open and closed tables. Besides viewing data the app doesn’t do much. I’d love to be able to modify shifts, make menu changes, and manipulate online orders. ### 2/5 — Carmines *2026-05-06, version 1.2.8* Problem ### 2/5 — Far from ok *2026-04-26* Some folks up here dislike the whole pos but that is not me. I like Skytab, but I hate this app. They keep making me update every couple weeks because they’re “Fine tuning some components for a more consistent and efficient experience” but I have never seen any changes in the app. They built a widget to get on the same page as apple, and its data is delayed. You try to look at trends for the last week or even month or year; one week is fine then the next you don’t have sales records for the all but 2 days. I feel like if you want an app to embrace the digital times, then make it work right. And if you can’t, don’t have an app at all. Or just find better developers. ### 2/5 — It’s ok but we deserve better *2026-01-07, version 1.2.4* I don’t depend on the app as much as my computer, so I haven’t explored much into it. But what I have seen has been pitiful. You can’t hide or customize graphs. The trends line has a bug where I can see last weeks on this weeks sales, and when I swipe back to last week half of my trend line is gone because the app thinks there’s no sales for half the week before. I feel like these are simple fixes but idk. I just expected more ### 2/5 — App Visualization *2025-06-18* The app does not look like it’s screenshot. It will not rotate with the phone and the font doesn’t allow it to be seen well ### 2/5 — In charge *2025-06-02* Love it when it works Update always makes it worse instead of better I can’t even open it after latest update Pathetic --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*