# ShiftCare — Coordinate, Manage, Support

> Care management software for Canadian disability and home care agencies. (iPhone/iPad app by ShiftCare Pty. Ltd..)

- Source: https://appshunter.io/ios/app/shiftcare/id1252971579 (this page in markdown: same URL + `.md`)
- Developer: [ShiftCare Pty. Ltd.](https://appshunter.io/developer/1252971578)
- Category: Business, Health & Fitness
- Price: Free
- Rating: 4.90/5 from 482 App Store ratings · 63 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 49 MB
- Languages: American English
- Released: 2017-07-20
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/shiftcare/id1252971579/reviews.md

## What is ShiftCare?

ShiftCare is purpose-built care management software for Canadian disability support agencies, home care providers, and community care organisations — rated 4.8 stars by thousands of users.

From scheduling and EVV compliance to client care and billing, ShiftCare connects your office team and your caregivers in one easy-to-use mobile platform.

EVV COMPLIANT & PROVINCIALLY READY

- Electronic Visit Verification (EVV) for accurate, real-time visit tracking
- GPS-verified clock-in/out for every client visit
- Support for provincial funding and home care billing requirements
- PIPEDA-compliant data security and document management
- Integrations with leading accounting software

FOR DISABILITY SUPPORT & HOME CARE AGENCIES

- Drag-and-drop scheduling with SmartMatch — match caregivers to clients based on skills, preferences, and availability
- Manage budgets across multiple funding sources and payer types
- Client profiles, care plans, and progress notes in one secure platform
- Incident reporting and risk documentation
- Bulk invoicing and provincial claims support

FOR CAREGIVERS & SUPPORT WORKERS

- View and manage your shifts from your smartphone
- GPS clock-in/out for accurate visit verification
- Access client profiles and care plans before every visit
- Submit visit notes and updates in real time
- Track mileage and expenses, lodged instantly

TRUSTED ACROSS CANADA

ShiftCare supports disability service providers, home care agencies, and community support organisations across British Columbia, Alberta, Ontario, and beyond.

Start your free trial today. No credit card required.

## Key features

- Drag-and-drop scheduling with SmartMatch
- Electronic Visit Verification (EVV)
- Client profiles and care plans
- Bulk invoicing and provincial claims
- Real-time visit notes and updates
- GPS-verified clock-in/out

## What do users think of ShiftCare?

Overall sentiment: positive

**Pros**

- 👍 Very easy to use
- 👍 Simple to use
- 👍 User-friendly interface
- 👍 Convenient and easy to access
- 👍 Quick and easy to use
- 👍 Makes life easier
- 👍 Great for managing shifts
- 👍 Organizes everything
- 👍 Makes reporting easy
- 👍 Saves a lot of time
- 👍 Easy to navigate
- 👍 Clear display
- 👍 Efficient
- 👍 Great customer service
- 👍 Provides training
- 👍 Well-designed
- 👍 Excellent app
- 👍 Straightforward
- 👍 Time-saver
- 👍 Clock in/out feature is useful
- 👍 Good for client information
- 👍 Delivers on promises

**Cons**

- 🐛 Mileage input lacks decimal point
- 🐛 Unavailability section is clumsy
- 🐛 Cannot delete multiple unavailabilities at once
- 🐛 Cannot edit unavailabilities once set
- 🐛 Shift notifications are too late
- 🐛 Mileage display is hard to read
- 🐛 Mileage total not automatically added
- 🐛 Expense totals not saving
- 🐛 App freezes frequently
- 🐛 Progress notes sometimes don't save or save twice
- 🐛 Keyboard covers notes while writing
- 🐛 Cannot scroll notes to see typing
- 🐛 Login issues with email/password
- 🐛 No support contact within the app
- 🐛 Web login is clunky on mobile
- 🐛 App crashes
- 🐛 Progress notes don't have save-as-you-go
- 🐛 App not compatible with iPad
- 🐛 Cannot log in when at different venues
- 🐛 Shift notifications pop up excessively
- 🐛 Cannot see updates in notification field
- 🐛 Need to close and reopen app to see current date
- 🐛 Past dates are hard to view
- 🐛 Need to reinstall app before each shift

**Commonly reported bugs**

- Shifts don't always sync with Google Calendar in real time
- Mileage input does not accept decimal points
- Unavailability section is clumsy and difficult to manage
- Cannot delete multiple unavailabilities at once
- Cannot edit unavailabilities once set
- Shift notifications are not timely
- Mileage display is not easy to read and doesn't auto-add totals
- Expense totals are not saving
- App freezes frequently, requiring reinstallation
- Progress notes sometimes don't save or save twice
- Keyboard covers notes while writing in progress notes section
- Cannot scroll notes to see typing in progress notes
- Login issues with email and password
- No way to contact support through the app
- Web login for Shiftcare Connect is not mobile-friendly
- App crashes
- Progress notes lack a save-as-you-go feature
- App is not compatible with iPad
- Cannot log in when at different venues
- Shift notifications pop up excessively and are difficult to manage
- No updates visible in the notification field
- Need to close and reopen the entire app to return to the current date
- Issues viewing past dates for hours worked/approved
- Progress notes cover what you are writing
- Cannot see what you are typing in progress notes as the keyboard covers it
- Unable to scroll down to see typing in progress notes

**Most requested features**

- Option to sign out before uploading notes
- Direct sync with Apple Calendar
- Option to create multiple emails for different companies
- Ability to add decimal points for mileage
- More options for shift notifications
- Ability to delete all unavailabilities at once
- Ability to edit unavailabilities
- Admin layout or functions in the mobile app
- Save as you go for progress notes
- Option to use Google Maps instead of Apple Maps
- Add client's contact number
- Make app compatible with iPad
- Easily switch between organizations
- Advises who allocated a shift
- Indication on week view if shift is reviewed/approved
- Laptop and iPad/tablet version for typing notes
- Show only days with shifts on the app opening screen
- Sync work dates to Google Calendar

## Recent user reviews (10 of 63)

All indexed reviews: https://appshunter.io/ios/app/shiftcare/id1252971579/reviews.md

### 5/5 — Helpful for work

*2026-05-27, version 3.4.9*

Very easy to use

### 5/5 — Signing out

*2026-04-03*

It would be useful if we could sign out before uploading notes. This is because there are times that there is no time for notes when we finish.

### 5/5 — Calendar Integration

*2026-03-24*

One thing that could be improved is the calendar integration. Currently, when shifts are changed, updates don’t always sync in real time with Google Calendar, which can be a bit confusing.

It would also be great if there was an option to directly connect and sync with Apple Calendar, as many users rely on it for daily scheduling.

Other than that, the app works well and is very useful for support workers!

### 3/5 — good but can be better

*2026-03-20, version 3.2.6*

The app is generally good and easy to use, but i don't understand why i have to create a new email in the case where i am working with multiple companies.

### 5/5 — Great App for Care Workers

*2026-03-08*

ShiftCare is a very useful app for managing shifts and client notes. It helps support workers keep everything organized and makes reporting very easy. The app is simple to use and saves a lot of time.

### 3/5 — ShiftCare

*2026-02-20*

I find ShiftCare is ok, The new updates has made things easier and a bit better but one downfall I have found is that when you log the travel Klms you can’t put a decimal point. For example a participant is 900 metres from the office or say 1.6 away we either have to round up or down because we can’t put the exact Klms travelled. In this case the participant will either get under charged or over charged because the app only accepts round numbers.

### 5/5 — Nurse

*2025-12-31, version 3.0.6*

Love ShiftCare so easy to use.

### 5/5 — Best system

*2025-12-15*

Easy to use and great customer service any questions and queries I have have been answered. They also give you training and the system is so easy to use  Shift Care customer service set up your system on your computer and also provide you with an app for your employees to  clock in and clock out Very easy to use.  Best system I have ever used throughout my career in Ndis thank you Shift Care.

### 3/5 — Unavailablities Section Clumsy

*2025-12-01*

Good enough app however time off section is clumsy. I can set time off for a year in advance but can’t delete them all in one lot and have to individually go through and delete each one, which is incredibly time consuming and problematic when life changes. You also can’t edit them once set, must delete and fully redo. I have struggled with this issue multiple times now.

### 2/5 — Disappointing

*2025-11-12*

I'd like more options to change shift notifications. I get no notification when my shift has changed and only 15 minutes before my shift starts. Way too late to do anything if I've overlooked a shift.
The mileage displays in a way that is not easy to read. It doesn't automatically add the total for me.

## Frequently asked questions about ShiftCare

### What does ShiftCare do?

ShiftCare is a care management software designed for Canadian disability support agencies, home care providers, and community care organizations. It helps coordinate schedules, manage client care plans, handle billing, and ensures Electronic Visit Verification (EVV) compliance.

### What are the key features of ShiftCare?

Key features include drag-and-drop scheduling with SmartMatch, EVV for real-time visit tracking, client profiles and care plans, bulk invoicing and provincial claims support, and real-time updates from caregivers. It also offers GPS-verified clock-in/out.

### How much does ShiftCare cost?

The application offers a free trial with no credit card required. Based on the provided information, the core functionality is accessible through this trial, suggesting a freemium or subscription model for ongoing use after the trial period.

### Is ShiftCare compatible with different provinces in Canada?

Yes, ShiftCare is purpose-built for Canadian agencies and supports provincial funding and home care billing requirements. It is trusted across Canada, including provinces like British Columbia, Alberta, and Ontario.

### How does ShiftCare help caregivers?

For caregivers, ShiftCare allows them to view and manage their shifts from their smartphone, clock in/out using GPS for verification, access client profiles and care plans before visits, submit visit notes in real time, and track mileage and expenses.

## Version history (last 5 releases)

### 3.6.5 — 2026-08-24

This update focuses on keeping your day moving and your data protected.
• Biometric app unlock — secure the app behind Face ID, Touch ID or your fingerprint, and choose how quickly it re-locks when you switch away. Your session stays intact, so unlocking never means signing in again. Turn it on in Profile → Security.
• Action items — see the actions assigned to you, open the full detail, and respond with notes and supporting evidence, all from your phone.
• A faster client profile — client details now load through a lighter request, so the screen opens sooner on slower connections.
• Smoother location access for GPS mileage — if location permission is needed, you're now asked right where you are instead of being sent out to the Settings app.
• Regional wording — spelling now matches your region.
• Improvements to bottom sheets, list loading and error recovery throughout the app, plus accessibility improvements for screen reader users.
Some features roll out gradually and may not appear on your account right away.

### 3.6.4 — 2026-08-12

Bug fixes and performance improvements

### 3.6.3 — 2026-08-06

Bug fixes and performance improvements

### 3.6.2 — 2026-08-03

Bug fixes and performance improvements

### 3.6.1 — 2026-07-27

Bug fixes and performance improvements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*