# ShiftKey - PRN Healthcare Jobs — user reviews > 321 indexed App Store user reviews of ShiftKey by ShiftKey, LLC, rated 4.70/5 from 26,663 ratings. - Source: https://appshunter.io/ios/app/shiftkey-prn-healthcare-jobs/id1532097671/reviews - App overview in markdown: https://appshunter.io/ios/app/shiftkey-prn-healthcare-jobs/id1532097671.md - Rating breakdown: 5★ 23,109 · 4★ 1,468 · 3★ 638 · 2★ 317 · 1★ 1,131 ## What do users think of ShiftKey? Overall sentiment: neutral **Pros** - 💰 Flexible work schedule - 💳 Instant pay after shifts - 🤝 Good customer service - 🔍 Variety of shifts available **Cons** - 🚫 Difficult to get shifts approved - ⏱️ Slow payment processing - 🤖 App crashes and technical issues - 📍 Limited shift availability in certain areas - 🤔 Unclear policies and guidelines **Commonly reported bugs** - Inconsistent credential verification process - Issues with digital timesheet submissions - Unreliable shift notifications **Most requested features** - Add calendar integration for schedule visibility - Improve communication with facilities - Provide more transparency on shift approvals - Implement in-app shift cancellation option ## Newest reviews (15 of 321) ### 2/5 — Waiting for Facility Review *2026-08-11, version 1.135* Why do I have to wait for facility review to get my instant pay? I get staff signature to clock in/out and on top of that, I need to wait for the facility to review my shift. that’s insane. I lied Shiftkey because of the quick money, but if I work Friday to Sunday and then wait until Monday to get my pay? I don’t like that act all. I pickup with Shiftkey BECAUSE of the instant pay! It’s fine if a facility doesn’t do instant pay but dear Shiftkey, note that on the shift so your employees know and decide if they want to pick up that shift. Not telling us beforehand is deceptive! ### 4/5 — Shift Key *2026-08-01, version 1.134* There are a lot of options provided, however I’ve had a lot of canceled shifts ### 1/5 — No opportunity *2026-07-28, version 1.134* I worked one shift here before and I'm guessing because I canceled one before my reliability score dropped majorly. However I don't think anyone will accept me because they may be judging me off my score that dropped based off one cancellation. ### 3/5 — Shifts *2026-07-28, version 1.134* I just seem to have difficulty getting picked for shifts in my area and while trying to travel. I also no sure how long the company has to pick you. Some shifts I have signed up for are 3 hours away. So I cancel after a while because I don’t want them to choose me last minute and I don’t have enough time to make it to the shift. ### 2/5 — CNA *2026-07-26, version 1.134* The only reason this app gets 2 stars is because there's always facilities to pick up shifts with and you could also bid on shifts. The support is trash they asking you to send your personal information in the chat to the agent which is pretty sketchy to me because it's not like my personal information not connected to my account. Then they take out a lot of unnecessary fees when you have your payout to be sent to your card after you work. I noticed to at times they'll send you a notification about a shift and when click the notification or go on the app it says no longer available. Or course they set it up when doing a review on them you can't upload pictures so they could be like we can't find you in the system. Like yea some of us don't use our real name on our play store & apple App Store. ### 2/5 — Frozen screens *2026-07-25, version 1.134* Some screens freeze up and then you either have to restart the app or the app just automatically closes and restarts on its own ### 1/5 — App *2026-07-21, version 1.133* Location is not always accurate ### 1/5 — Worst for health care workers. Fake shifts for nurses. *2026-07-15, version 1.133* Worst and most difficult for health care workers to be able to start working and picking up shifts. Shiftkey post fake shifts for nurses. I pick up shifts but I never get accepted and I went through a difficult onboarding but not even one shift available in Washington state for nurses to work. ### 1/5 — Lousy App *2026-07-12, version 1.133* App is only functioning sometimes and as well when my credentials nearly expire, they won’t update things in their system after I’ve reloaded information for said credentials. Background checks for certain states and/or vaccinations not even being submitted and I feel like I need to beg in order to get the chat feature fixed. How am I waiting for 2 hrs for a chat and am actively present in the chat and my messages keep saying “sending”, yet no one is replying and then suddenly said chat is over. The app needs a major overhaul. Please fix it ### 1/5 — Doesn’t work! *2026-07-10, version 1.133* You’ll be lucky if you ever get a shift. I’ve tried for a long time. I’ve even tried bidding lower and I still haven’t got accepted. And $15 and below is not a livable wage, especially for nurses or aides! I deleted my account, I’m over it. ### 2/5 — Frustrations *2026-07-09, version 1.133* This is the 3 rd and final time I’m doing this…. These reviews are funny. I’m the only person that finds this app not user-friendly. OK the process of getting your documents reviewed is ridiculous. The approval process takes weeks up to a month. Only reason I downloaded it again is because someone reached out to me so I gave it another try & here we go again waiting for someone to approve my documents, and the help feature is no help. ### 3/5 — Nurse *2026-07-07, version 1.132* Shiftkey is ok (certainly not the worst app) but I believe there are a few things they could improve on or add to make employment better. 24 hour help would be great. Considering nursing is 24 hours and clinicians like myself work overnight, the option for help after hours and weekends would be a great addition. I think there should be a phone number to contact customer service. I think the turnaround time for responses could be better. I think the fact that it’s suggested for us to “call the facility” for issues is frustrating. There should be a middleman to speak/advocate for clinicians to maintain professional boundaries and hold facilities accountable for issues they tend to procrastinate on. I think the “bidding” is misleading. There is a maximum bid per facility and it’s mostly capped at $1.50 over the suggested rate. If someone bids too high over 2 times without knowing this, you’re only able to accept the minimum suggested rate. I have found that increasing it (+) by 5-6 taps is usually the max. Instead I think each facility should post the max bid they’ll accept. I think they should cap applicants to a shift by maybe 5 and if the applicant before them cancels or is denied, you move up on the list. I think bonuses should be included for last minute shift postings. I think instant pay of shifts cancelled by facilities should be available instead of in the next weeks pay cycle. I think they should bring monthly surveys to the app. I think holiday pay should be included. ### 1/5 — Location Feature *2026-06-29, version 1.132* This app has been giving me absolute hell ever since I used it. The location feature never works even after my location restored or even if I connect to the wifi. Before I am getting a signature it says “Location Not Recorded; App closed on device” which clearly isn’t true if I’m on the app. So frustrating. This isn’t the first complaint. So many people complain and the company does nothing about it. Clip board and Eshyft never have these issues. Only this app. ### 1/5 — Worst company to work for. *2026-06-27, version 1.132* In my 6 years of working for them, I’ve learned it facility over you as a worker. YOU as a worker have to give the facility 72 hours of advance notice if you can’t make it to a shift otherwise it hurts your score. However, if they cancel on you more than 2 hours from a shift they don’t pay you for that at all. You can’t pick up another shift at that point because they’re all already taken because it’s 3-4 hours before a shift start. God forbid anything happen to you either. Car accident or whatever the case- you still need to make it in. Absolutely horrible company to work for. Save yourself the trouble and look elsewhere for work. This ain’t the company. ### 1/5 — Pro Facilities *2026-06-26, version 1.132* The app is good for last-minute shifts and picking up when you need quick money. However, ShiftKey overall is more centered on facilities rather than the workers. There are too many instances of facilities, taking advantage of workers. Giving overload and patient ratios and not supporting nursing staff. Too many instances of facilities canceling last minute and getting out of paying cancellation or stating that Nursing staff canceled this shift to get out of cancel fees. ShiftKey needs to focus on nursing staff as well. ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow to setup *2026-08-20, version 1.136* Downloaded the app to make some extra money on the side of my full time CNA job. Waited a full month for them to “review the status of my license” before I eventually gave up and went with a different agency. If you are looking for work now, go with a different app. ### 1/5 — Waste of my time. *2026-08-19, version 1.136* I’m a ICU, I’m unable to use the app for unknown reasons. It won’t let me do one of two background checks needed. But they won’t tell you at all, the AI chat bot is useless, the chat with costumer service is horribly buggy. Called customer service, she had no answers to why I couldn’t get a background check, the app says it’s locked and not ordered. I wasted over a month trying to get it to work. It never did and I wish I never attempted to try this app. UPDATE: I emailed them about this after they commented and they are ignoring me. Again this is not a helpful service. Don’t waste your time. ### 1/5 — The set up *2026-08-16, version 1.135* It’s not a simple payout system, especially trying to wait get an invoice from a facility that’s unprofessional. ### 1/5 — Response time is terrible *2026-08-14, version 1.135* Just as indicated! Using the platform for years, now something isn’t…right. Reached out regarding an issue, opened a case. Was told to wait 48-72h. I waited 96! Reached out again, told to wait another 48h, I waited 72, still no update. Reached out today they’re “working on it”😡 why isn’t anyone reaching to me for status ESPECIALLY if more time is required! Time is money and I hope I’m compensated accordingly ### 1/5 — Difficult *2026-08-14, version 1.135* I could not even use the app because they’re system is unable to verify my very active license and I’ve received zero help or assistance from anybody even though they keep saying someone will reach out to me. Very strange they are unable to locate licensure through the board of nursing when it is extremely simple to do. I heard good things about the platform but have been unable to see for myself as this issue is ongoing and they seem to stonewall me every time I reach out for assistance or even an explanation as to what the issue is. ### 1/5 — Waste of my time. *2026-08-12, version 1.135* I’m a ICU, I’m unable to use the app for unknown reasons. It won’t let me do one of two background checks needed. But they won’t tell you at all, the AI chat bot is useless, the chat with costumer service is horribly buggy. Called customer service, she had no answers to why I couldn’t get a background check, the app says it’s locked and not ordered. I wasted over a month trying to get it to work. It never did and I wish I never attempted to try this app. DO NOT WASTE YOUR TIME. ### 1/5 — Shifts *2026-08-10, version 1.135* Cannot see cannot be seen ### 1/5 — Plaid issue *2026-08-04, version 1.134* I tried uploading my DL to plaid for verification but the screen would flash grey and go back to the homepage. Facilities won’t accept bids without my updated information. So Shiftkey what’s the problem? ### 1/5 — Working cna *2026-08-03, version 1.134* Still waiting on background check since 4 months is sad ### 1/5 — Can’t work *2026-07-28, version 1.134* I am a cna who just received my 90 day temp license and shift key refuses to let me work .. I understand I am not in the state system yet but even when I sent my state letter with my temp license number they refused so I can’t work agency for 3 months.. so frustrating ## Most praised reviews (10 highest-rated) ### 5/5 — CNA *2026-08-16, version 1.135* Really nice well supply height, patient ratio to staff is good ### 5/5 — Certified Nurse Assistant *2026-08-03, version 1.134* ShiftKey is awesome! ### 5/5 — CNA *2026-07-17, version 1.133* I was sent home after 4 hrs because a resident was discharged. I still would have had 9 residents. ### 5/5 — Great *2026-07-11, version 1.133* ShiftKey is a great app to pick up shifts and make extra money in between checks if you work anywhere else! Easy fast and reliable ### 5/5 — LPN *2026-07-08, version 1.133* Great place wonderful shift! ### 5/5 — Stna *2026-06-19, version 1.131* I just wish my shifts wouldn’t get canceled so often. So I wouldn’t need a second job and I could just travel ### 5/5 — ShiftKey assignment *2026-06-12, version 1.131* My first shift in an assisted living facility, and the staff was very helpful and kind. The residents are also very unique and full stories. It will be one of my top choices. ### 5/5 — LPN *2026-06-06, version 1.130* I really enjoyed working here! The nurse Alex is so knowledgeable, helpful and kind. The scheduler is so patient and kind. The clients were a pleasure to care for. The facility was nice and clean. I will work for them again! ### 5/5 — CNA brown *2026-05-12, version 1.128* Great to work for ### 5/5 — Amazing support *2026-04-27, version 1.127* The team at ShiftKey are amazing! They are prompt and assist you along the way with care and support. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*