# Shipley Do-Nuts Rewards — user reviews > 167 indexed App Store user reviews of Shipley Do by Shipley Do-Nuts, rated 4.40/5 from 1,004 ratings. - Source: https://appshunter.io/ios/app/shipley-do-nuts-rewards/id6443627808/reviews - App overview in markdown: https://appshunter.io/ios/app/shipley-do-nuts-rewards/id6443627808.md - Rating breakdown: 5★ 784 · 4★ 59 · 3★ 16 · 2★ 20 · 1★ 125 ## What do users think of Shipley Do? Overall sentiment: negative **Pros** - 🍩 Delicious donuts - 👍 Friendly staff - 🚀 Convenient mobile ordering - 💡 Rewards program **Cons** - 🐛 App issues (crashes, bugs, unreliable) - 💰 Excessive fees and charges - 🤔 Rewards program problems (unable to redeem, points not tracking) - 🕰️ Slow order fulfillment **Commonly reported bugs** - App registration issues - Rewards not applying correctly - Orders not syncing between app and store **Most requested features** - Option to cancel/edit orders - Ability to add purchase history manually - Default store selection - Streamlined rewards redemption ## Newest reviews (15 of 167) ### 2/5 — App doesn’t work *2026-07-16, version 25.12.2025090101* Downloaded the app twice. Won’t open. Restarted my phone too. Do better. ### 1/5 — Wish zero was an option *2026-07-15, version 25.12.2025090101* App won’t load - just crashes at launch - looping. ### 2/5 — The app is only marginal *2026-07-13* The app is not intuitive at all. I’ve saved favorites, but am never able to find them when I want to order again. I have tried to apply my rewards multiple times and have never yet received my free donut holes. I participated in their June challenge for a Shipley hat, but even after fulfilling the terms of the game I never received my hat. It is a testament to how much I like Shipley donuts that I keep coming there. Frankly, the app is causing so much frustration that I’ve stopped visiting as often. ### 1/5 — Doesn’t work *2026-07-11, version 25.12.2025090101* App won’t even open on my phone. Last update was 10 months ago which is shambolic. ### 1/5 — Does not work *2026-07-11, version 25.12.2025090101* Horrible app ### 1/5 — What is wrong with every app *2026-07-11, version 25.12.2025090101* I’m trying to open this application, but it keeps closing by itself. Something is really wrong with it. ### 1/5 — App keeps shutting down *2026-07-08, version 25.12.2025090101* This app needs to be fixed for iPhone. I’ve deleted and reinstalled the app over 5x in the past month and it immediately crashes and closes as soon as I click the app icon to try and open it. ### 1/5 — App operation. *2026-07-07, version 25.12.2025090101* I can’t even open the app to place a order or look at the items ### 1/5 — Immediate crash on launch *2026-07-06, version 25.12.2025090101* Just signed up for the frequent donut eater program because they just opened one within walking distance. Dangerous, I know… downloaded the app and it crashes immediately - nothing ever comes up. Delete and reinstall did not help. Reboot did not help. The app is broken. And I guess Shipleys missed a new customer. ### 1/5 — app crashes *2026-07-06, version 25.12.2025090101* I really want to use the app and was glad to see the new flyers, but the app hasn’t been updated in 10 months and it shows I tried it on both iPad and iPhone, and it crashes on both and will not open, including after multiple restarts and installations ### 1/5 — iOS app will not start *2026-07-05, version 25.12.2025090101* App immediately crashes on first start after install. This is on an iPhone 17 Pro Max with 26.5.1 (latest). ### 1/5 — App glitch *2026-07-03, version 25.12.2025090101* App immediately closes itself ### 1/5 — App crashes right at start *2026-07-02, version 25.12.2025090101* App crashes right at start. Hard to believe this wasn’t noticed during testing ### 1/5 — Apt don't work on iPhone 17 *2026-07-01, version 25.12.2025090101* The doesn't work at all on the new iPhone ### 1/5 — App crashes *2026-06-28, version 25.12.2025090101* Every time I try to open the app on my phone the app automatically crashes I have uninstalled and reinstalled and it still does it needs to be fixed ## Most critical reviews (10 lowest-rated) ### 1/5 — Just go in store *2026-08-22, version 26.8.3* Ordering on the app should be quick and easy especially for those of us who have work. Having to wait 30 minutes after you order in the app for items that are just grab and go is ridiculous. The store should have the ticket as soon as the order is placed, like literally any other restaurant. ### 1/5 — This app is worthless *2026-08-19* Even before the most recent redesign this app was annoying. The menu doesn’t include all products. It’s almost impossible to find and reorder favorites, it offers rewards but never actually gives the option to cash them in, and now they removed the build your own donut box option so you can only choose from predetermined boxes. It’s easier and better to just visit the store. I find this app so annoying that I have completely stopped buying from Shipley. I won’t even order directly from the store anymore. ### 1/5 — Got Milk *2026-08-17, version 26.8.3* The new app does not work. When selecting milk, it does not allow you to select regular or chocolate milk. It keeps giving an “checkout error, cannot add items to OLO basket.” This must be some ai built garbage app that wasn’t even tested by a real person. ### 1/5 — Don’t use the app *2026-08-16, version 26.8.3* This is the worst app I e ever used ### 1/5 — No Discounts Unless You Choose Their Assortment *2026-08-16, version 26.8.3* If you want a 1/2 dozen or a Dozen donuts they will give you a discount, but only if you pick one of their selected boxes. The apps says it will apply a bulk discount for 1/2 Dozen or Dozen, but it didn’t. All donuts I ordered individually were $1.70 x 6 =$10.20 + tax which was the total. Don’t claim a discount if there isn’t one. ### 1/5 — Removed Apple Pay *2026-07-26, version 26.7.2026072001* Apple Pay is no longer an option. Making payments has become extremely cumbersome and difficult which means the usefulness of the app has gone down significantly. ### 1/5 — App crashes on load *2026-07-20, version 25.12.2025090101* The current version of the app crashes on app opening. It’s impossible to get a barcode/qr code for the rewards program without a working app. ### 1/5 — App fails *2026-07-18, version 25.12.2025090101* This app will not run on iOS 26. Opens then closes. Needs work. ### 1/5 — Won’t work *2026-07-18, version 25.12.2025090101* The app will not load on the phone at all. When going to website, it won’t let you access rewards. Needs to be fixed for Apple. 7/18/26 ### 1/5 — This app doesn’t function *2026-07-18, version 25.12.2025090101* After downloading the app on an updated iPhone fails to launch. It hasn’t been updated in nearly 1 year. Previous reviews all say it fails. So basically the rewards program is a bait and switch. ## Most praised reviews (10 highest-rated) ### 5/5 — Great ! *2026-08-05, version 26.7.2026072001* The app overall is great very understanding but the fees are a little pricey! ### 5/5 — Shipley in Hattiesburg *2026-07-31, version 26.7.2026072001* I can speak and say Hattiesburg have the best taste Shipley Donuts. I have been though Texas and no Shipley (to me) taste so Delicioso donuts like the restaurants in Hattiesburg 👏👏👏 ### 5/5 — Always Hitting *2026-07-25, version 26.7.2026072001* Always perfect never old ### 5/5 — Great *2026-07-24, version 26.7.2026072001* Their donuts are great and the customer service is top tier! Love them! The app just makes everything 10times better ### 5/5 — The Night Manager *2026-06-23, version 25.12.2025090101* Great customer service ### 5/5 — Sienna store is the best (Missouri city TX) *2026-05-30, version 25.12.2025090101* Finally , Shipley got their own app. Works great and flawless. ### 5/5 — MAY GLORY BE TO SHIPLEY *2026-05-03, version 25.12.2025090101* Every time I go to Arkansas to visit my grandparents, it is always one of the best things about our trip to Arkansas. ### 5/5 — Best Donuts *2026-04-04, version 25.12.2025090101* Our location is always fast and friendly. Hands down they have the best donuts in town ### 5/5 — Doughnuts *2026-02-23, version 25.12.2025090101* My glazed doughnuts were fresh warm and delicious I also ordered an apple fritter they are delicious also. Shipley’s is the best ### 5/5 — FresH *2026-02-17, version 25.12.2025090101* Who tf doesn’t like Shipleys over any other donut ever made --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*