# Shoe Carnival — user reviews

> 87 indexed App Store user reviews of Shoe Carnival by Shoe Carnival, rated 4.71/5 from 12,119 ratings.

- Source: https://appshunter.io/ios/app/shoe-carnival/id908812707/reviews
- App overview in markdown: https://appshunter.io/ios/app/shoe-carnival/id908812707.md
- Rating breakdown: 5★ 10,235 · 4★ 1,033 · 3★ 384 · 2★ 126 · 1★ 341

## What do users think of Shoe Carnival?

Overall sentiment: negative

**Pros**

- ⭐ Great store with fast delivery
- 🛒 Variety of shoes available

**Cons**

- 🐌 Slow and laggy app
- 🤔 Unreliable app functionality
- 🔄 Frequent logout and loss of cart items
- 🙅‍♀️ Lack of user-friendly features (favorites, wish list)
- 💳 Payment issues (Klarna not working, multiple charges)

**Commonly reported bugs**

- App crashes or freezes frequently
- Inconsistent behavior when navigating back
- Login issues and inability to stay signed in
- Incorrect or missing product images

**Most requested features**

- Add favorites/wish list feature
- Improve app stability and performance
- Enhance user experience and navigation

## Newest reviews (19 of 87)

### 3/5 — App needs work

*2025-11-06, version 4.1.1*

There’s no point in even having the app, you can’t do any different than on regular browser.. I thought maybe I could even favorite things to go back to them later, that feature doesn’t work. You click the heart and nothing happens. If I’m gonna take a screenshot of stuff for later I might as well just go to the website on safari.

### 2/5 — False expectations

*2025-08-29, version 4.1.1*

Not ordering shoes from you all again, as long as you’re using FedEx for your shipping… When ordering, your website gives one satisfying date, and then once I get the email from FedEx to track my shipment it’s added on 4-5 more days. Why does it take a week and a half for my shoes to get to me? I needed these shoes by Friday. I ordered them last week, and now I won’t get them until next week. They were apart of a very special gift for my kids and now the surprise is ruined. So disappointed!

### 2/5 — .

*2025-05-18, version 4.1.1*

i placed a order and it took my money off but doesn't show me having a current order. i'm hoping my shoes actually show up..

### 2/5 — My Favorites Aren’t Saved

*2025-01-16, version 4.0.2*

I love show carnival, and I like the app. But I can’t get over the fact that anytime I save something to my favorites, it’ll never show up in my favorites when I go to look. And I’m only giving 2 stars because it’s been this way for a couple of years.

### 1/5 — Buggy app

*2023-12-24, version 4.0.2*

App keeps crashing, loads up slow, it’s really not worth the hassle. I can spend my money elsewhere.

### 2/5 — Keeps crashing

*2023-11-05, version 4.0.2*

the app keeps crashing when i click on sign up.

it crashes only when i hit “gender” and kicks me out the app telling me to do it all over again.

shoes disappearing after putting it into my bag

bad app.

### 3/5 — App crashes

*2023-09-30, version 4.0.2*

Lov Shoe Carnival but the app lately just locks & nothing works to reset except shutting off my phone.

### 1/5 — Una buena mejora no estaría mal.

*2023-03-28, version 4.0.2*

A pesar que la tienda me gusta mucho, la aplicación Shoe Carnival no.

Mis puntos tiene años que no cambian de 140, así que no tengo recompensas por compras.

Me pongo a escoger zapatos durante el día para que mí familia los elija por la noche con cuales se quedan y desaparecen del carrito de compras.
Y no se diga de guardarlos en favoritos porque simplemente no existe una lista visible en favoritos.

Así mismo sucede desde la Aplicación, correo electrónico y mensajes tienen la misma interfaz,
además que la aplicación es lenta al navegar en ella.

### 3/5 — App doesn’t work well

*2023-03-25, version 4.0.2*

The app usually works well but then when u want to see some shoes it just wont let me scroll anymore and then sometime the buttons don’t work either

### 2/5 — No diversity of shoes for girls.

*2023-03-11, version 4.0.2*

Disappointing and unfair. The app shows the same repeated rows of the same shoe(s) like that’s the only shoes they have. And apparently there aren’t any other colored vans for girls. They only have the basic ugly ones with flowers and checkers for girls. The red & black vans and blue & black vans are only available for boys and it’s ridiculous. Like girls don’t only like shoes with flowers and light colored ones? They need to do something about that. Disappointing for vans and this site.

### 1/5 — Slow Clunky App 3rd party pay NOT working

*2023-02-12, version 4.0.2*

The app is sooooo incredibly slow! And your website is no better! I don’t know what’s going on. None of the other websites or apps I go to/use lag this much. Also, no matter what I try to purchase, Klarna NEVER comes up as an option to pay.

### 2/5 — Slow app

*2022-07-16, version 4.0.2*

The app is so slow when I try clicking on things sometimes it will take almost a minute to change the screen so I just sit waiting on a frozen screen

### 1/5 — Why is it here?

*2022-07-15, version 4.0.2*

The app will not open period. I’ve attempted to use it on an iPhone 12 Pro Max, iPhone 11, iPhone XR, and a 2021 iPad. It just shows a white screen with shoe carnival and the spinning wheel at the top. Before you blame anything on my end I work in IT, every device is up to date on software, the app was loaded, then deleted, cache/ memory wiped, and phone restarted 3 times. Please don’t have the nerve to blame my internet, cell service in my area averages 80mbs download, and my Wi-Fi is far faster than I need in my home i.e. I can run security system, streaming on 3 tvs, iPad, 3 phones, a laptop, and a switch & Xbox at the same time with no lag. But I don’t have all that running now, my kids are grown and gone so I’m by myself with a tv and a phone. If you aren’t going to have an app that works why do you have it?

### 1/5 — App never works

*2022-07-12, version 4.0.2*

I can’t even open the app much less use it to make a purchase. So many fixes are needed. How about you just make it functional, then you can make it look pretty. I’d rather have a plain Jane app that works well over an app that looks good.

### 1/5 — Garbage

*2022-07-01, version 4.0.2*

This app is a terrible piece of laggy, useless crap. DO NOT WASTE YOUR TIME!

### 1/5 — Not efficient.

*2022-06-18, version 4.0.2*

Would be a 5 star rating if it offered a “favorites” or “save for later”. If you put something in your cart and go back a few hours later to buy it, it will not be there anymore. Which nobody wants to have to go searching all over again. It also signs you out.

### 1/5 — Very Slow and Laggy

*2022-06-11, version 4.0.2*

Please fix it.

### 1/5 — App needs work.

*2022-04-09, version 4.0.2*

Overall i’ve had a pretty bad experience with the app, it has terrible graphics, it lags, it looks like a huge scam when you open the app. Its very sketchy. I hope to not have any purchasing problems because I spent over 100$ on this app and i’m waiting for shoes that are supposed to come in tomorrow or the next day. If they don’t come in i’m getting a full refund and contacting someone so my information doesn’t get leaked, I feel like this app just has many flaws and definitely needs a TON of work. My mom is going to kill me if something happens to the shoes or her money. Please let me know if anyone has had purchasing issues and if it involved not receiving shoes or just having issues purchasing in general. Hope this app gets fixed!

### 3/5 — Buggy

*2022-03-30, version 4.0.2*

App has been real crappy lately.

## Most critical reviews (10 lowest-rated)

### 1/5 — Janky app

*2026-05-17, version 4.1.1*

Not user friendly at all.

### 1/5 — Never Again

*2026-02-13, version 4.1.1*

Worse experience

### 1/5 — Can’t delete account

*2025-04-15, version 4.1.1*

Been trying to delete my online account for a month. Contacted customer service and submitted a privacy deletion request through the website but never received a response. The app (not the website) has a button on it to “Delete Your Account” but clicking on it does nothing.

### 1/5 — seriouly brah

*2025-01-21, version 4.0.2*

i tried buying with apple pay which didnt work and im upset

### 1/5 — scam

*2024-12-24, version 4.0.2*

tried to make a purchase and it kept saying my card wasn’t working which was weird. Decided not too purchase from and instead went to Journey’s, which my card worked, soon later to find out that Shoe Carnival took almost $300 of my money either way i never purchased anything from this app. Unacceptable to find out i got scammed by Shoe Carnival?

### 1/5 — DONT GET THIS APP !!

*2024-12-04, version 4.0.2*

App is really laggy been wanting to buy these ankle boots, my size isn’t usually in stores so I can’t find them anywhere else, found the exact boots I wanted and my exact size got scammed! said it arrived and it’s not at my doorstep never order from here.

### 1/5 — Needs a lot of work

*2024-11-30, version 4.0.2*

The favorites feature doesn’t work online so I thought maybe the app would…NOPE! Just as online, you can press the heart all you want in the app and neither works! Total waste of time!

### 1/5 — Someone stole my points

*2024-09-06, version 4.0.2*

I keep getting receipts for shoes I didn’t order but I don’t have any withdrawals

### 1/5 — Can’t apply promo code

*2024-08-01, version 4.0.2*

It doesn’t accept any promo codes regardless if it’s clearly valid coupon or not and offers a live agent chat, but nobody ever answers. This is more than likely done on purpose to get you to pay the full price. If you don’t want to sell your shoes a discounted price, then don’t offer coupons and promo codes. It’s simple.

### 1/5 — Fails to Load

*2024-04-21, version 4.0.2*

I open the app and the welcome screen just sits there with the loading wheel spinning. It’s constant for at least an hour. This has been a persistent problem that has been going on since I installed the app a few years ago.

## Most praised reviews (10 highest-rated)

### 5/5 — Great store but laggy app

*2023-08-18, version 4.0.2*

My order arrived literally at my doorstep the day after my purchase! Great experience. But I had a lot of trouble getting the app to work I had to re open then open numerous times. It would freeze or just not let me scroll through options period. The app needs a little updating in that area but overall the store is a great place to purchase from.

### 5/5 — Shoes

*2020-05-19, version 3.2*

Love them, always the right fit and styles . We are always satisfied with online service

### 5/5 — Me encanto

*2020-05-12, version 3.2*

Fue mi primera vez que pedí por línea y fue un servio increíble, el envío fue súper rápido.

### 5/5 — Crocs

*2020-04-21, version 3.2*

Received our crocs today and absolutely love them! Nice sales prices too! Thank you😇

### 5/5 — This app doesn’t work

*2020-04-11*

This app needs so much work it doesn’t let you stay logged in and it’s just so messy doesn’t even have a feature to be able to save shoes u want to buy when you get paid and if you put shoes in your bag it will automatically disappear after a couple bourse please fix this thanks I’m not rating shoe carnival bad I’m rating the app bad I love shoe carnival and I literally get the best deals here so please don’t get this rating wrong it’s for the app.

### 5/5 — Awesome !!!!

*2018-07-26*

I got my shoes pretty fast I’m very happy with them plus I ordered from another website with 2 day shipping and they have not came in yet I thought my shoes would come in last but they didn’t

### 5/5 — Happy-ish

*2017-12-03*

I found the shoes I want except for the fact every time I go to check out it won’t let me put in my info. And every time i close the app all my items leave my basket.

### 5/5 — Show shopping

*2017-10-21, version 3.1*

Great place to shop in Bowling Green KY friendly staff and a variety of shoes to choose from

### 5/5 — Decent update

*2017-08-04*

Beautifully redone with updated graphics, but of course with any overhaul there are a few bugs. When browsing through the shoes and scrolling too quickly the pictures sometimes fail to update and show the wrong picture, i.e. A vans for a converse. Another bug I encountered is the hide card button under shoe perks crashes the app when pressed. Huge step up from previous update.

### 4/5 — High priced

*2020-05-02, version 3.2*

Good customer service but priced high

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*